www.customercentria.

com

We enable Customer Centricity, Engagement and Experience

The Customer Engagement and Experience Company

ORGANISATION

DIGITAL ENGAGEMENT

TECHNOLOGY

MARKETING SERVICES

INSIGHTS

LOYALTY MANAGEMENT

PEOPLE

PROCESS & PRACTICES

SOCIAL INTERACTI ON MANAGEM ENT

TECHNOLOGY SERVICES

From hello to happily ever after, weve got you covered

TECHNOLOGY SERVICES

INSIGHTS

MARKETING SERVICES

LOYALTY MANAGEMENT

DIGITAL ENGAGEMENT

SOCIAL INTERACTION MANAGEMENT

Technology Management & Advisory - Implementation Systems Integration Migrations & Upgrades Tech Support & Help Desk Application Development Customer Data Management & Integration - De-Duplication & Cleansing - Customer Single View

Insights Score Cards Predictive Cross Sell & Upsell Channel Migration Churn Management Web Analytics Social Intelligence

Multi Channel Campaign Management Campaign Optimization Real Time Integrated Marketing Event Trigger Based Marketing Marketing Resource Management

Strategy Framework Technology Management Implementation & SI Operation.

Virtual Customer Experience Integrated Online Strategy & Execution Email, SMS & Online Marketing User Experience Study Integrated Gaming Creative Design & Development Application Development

Managing Social Media Presence Promotions on Blogs, Forums, Q&A sites, etc. Online Reputation Management

Content Creation & Distribution Behaviour Analysis

Monitoring and Moderation of Buzz Regular Reports & Analysis

Uniquely Under One Roof

Our Competence Framework

Technology Management, Advisory & Implementation Customer Analytics & Business Intelligence Interactive Marketing Marketing Resource Management (MRM) Digital Engagement & Experience Social Interaction Management Loyalty Management

Practices

Banking Insurance Financial Services Telecom Retail Consumer Products Tours & Travel

Domain

Applications

Unica , Aprimo, SAS MA Cognos, KXEN, Business Objects SAS Base, EM, EG, SPSS, R, S+ Oracle, DB2, Teradata, SQL Server, Sybase Amdocs, Siebel Interwoven, Drupal Ajax, .Net, XML, XHTMS, etc.

Technology

Enterprise Data-Warehousing & Customer Data Marts Data Integration, Data Cleansing & De-Duping Marketing Automation & EMM Customer Analytics & Business Intelligence CRM Analytical, eCRM & Operational CRM Content Management Systems 3D Virtual World Second Life / Open Sim / Unity

Creating organisational excellence through people and processes

Social Interaction Management

Digital Marketing
Proof of Concep t

Produc t Purcha se/Busi ness Case Migrati on & Upgrad es

Implem entatio n

Tech Management Advisory & Implementation

Training

Loyalty
Staff Augmentaion Best Vendor Practic es

Best Practices
Interactive Marketing Services Intel & Insights

An Epicenter of Knowledge

Enriched Product Development Process : Learnings Instituitionalised Integrator, Connector development tied into gaps Identified at a service level Continuous Research on new and evolving technologies Like mobile technologies, cloud computing Existence of a Center of Excellence for each practice, and each technology Center of Excellence ensures global benchmarks in all service deliveries, process management

2 3 4 5

Flexible Engagement Models

Value

CSI

Strategic Investment (Min 2 -3 years Engagement) BOTT Model

Onsite Dedicated Consulting

Offshore Operations Partnership Short-Term Assignment (Project Based)

One - of - Assignment Project Based

On site / Offshore On site / Offshore On site / Offshore

Offshore

Offshore

Organizational Efficiency

Your Customer is safe with us Data Security and Compliance

o o o o o

Change Control and Management Data Classification -Multi-level security Information security policies and practices Risk Management & Assesment Security Management planning

Industry Coverage, a wide array of clients

Insurance

Retail

Consumer Products

Telecom

Banking & Financial Institutions

Travel & Hospitality

DOMESTI C

INTERNATIONAL

Malaysia

Indonesia

Singapore

New Zealand

Awards

Internet Advertising Competition Awards 2011 Outstanding Website for GoJiyo and IDBI Federal Weathsurance.

Global PR Conclave, 2011 Gold in the multimedia campaign category for IDBI Federal Weathsurance.

Internationalists awards for innovation in media 2010, New York Silver in the Innovative Digital Marketing Solutions category for GoJiyo.

PCQuest IT Implementation award 2011 Overall Best IT Project for GoJiyo

Accolades

Global Scanning Digital Trends, a leading UK based research consultancy featured GoJiyo as one of the most innovative social networks from around the globe.

GoJiyo - rated as the second most liked digital campaign of 2010 by Afaqs!

Our Global Footprint

India

Premier House, 1st Floor, Plot # 38, Central Road, Andheri (E), Mumbai 400099 Maharashtra Tel : +91 22 61435200 Fax : +91 22 61435252 Unit No. 306, Brigade Garden, #19 Church Street, Bangalore 561001 Karnataka Tel : +918041474748

Singapore Australia

Level 31, Six Battery Road, Singapore - 049909 Tel : +65 67256296 Fax : +65 67256297

Level 26, 44 Market Street, Sydney NSW - 2000 Tel : +612 9089 8709 Fax : +612 9089 8989

USA

116 West 23rd Street, Suite 500, New York NY 10011 T el : +1 646 375 2097

Thank You

The Customer Engagement & Experience Architects @customercentria www.blog.customercentria.com