Cellular South HTC Hero Android 2.1 Software Update: Important Information

Cellular South HTC Hero Android 2.
1 Software Update
NOTE: This is an optional software update provided by HTC to upgrade your HTC Hero from Android version 1.5 to Android version 2.1. These instructions take you step by step through 4 basic steps: getting ready, backing up your Hero, upgrading your Hero, and restoring information back to your Hero. These 4 steps require approximately 30 minutes.
IMPORTANT INFORMATION: ALL PERSONAL DATA (CONTACTS, EMAILS, APPLICATIONS, CUSTOMIZATIONS, BOOKMARKS, ETC) WILL BE DELETED FROM THE DEVICE DURING THE UPDATE PROCESS. PICTURES, VIDEO AND MUSIC WILL REMAIN SAFE ON YOUR MICROSD CARD. GOOGLE AND EXCHANGE EMAIL, CONTACTS AND CALENDAR ENTRIES CAN BE RESTORED VIA SYNC AFTER THIS UPGRADE. POP AND IMAP EMAIL ACCOUNTS AND EMAIL SETTINGS INCLUDING LOGINS AND PASSWORDS WILL BE DELETED AND MUST BE BACKED UP AND RESTORED. MAKE SURE YOU HAVE BACKED UP YOUR PERSONAL DATA BEFORE CONTINUING WITH THE UPGRADE. CELLULAR SOUTH IS NOT RESPONSIBLE FOR ANY PERSONAL DATA LOST DURING THIS UPGRADE.
WHATS NEW IN ANDROID 2.1 Google Maps with Navigation, a free, voice-aided, traffic-enhanced turn-by-turn navigation app New support for MMS Picture and Video Messaging Pinch to zoom gesture support for the Gallery and Google Maps Preloaded Facebook app with Facebook contact sync Leap thumbnail views with pinch gesture support New enhanced graphical Android Market with access to over 70,000 applications Simultaneous log on to multiple Google e-mail accounts Intelligent desk clock screen dimmer and current time display while charging device Location-based, full screen, real-time weather animation Email - new views for unread email, meeting invites, and your VIP group Integrated Yahoo Mail account support Improved YouTube video playback Bluetooth contact transfer support Improved battery life with power meter and savings features Improved Search - search across entire phone contents in one place Voice Dialing and Voice Commands Additional preloaded Android and HTC Widgets Active call screen now includes speakerphone and mute buttons on screen Camera enhancements - touch area for auto white balance and auto focus User Dictionary Management - add, delete and edit custom words used for messages and typing Enhanced secure connectivity options for Wi-Fi and VPN Updated graphics throughout the phone
Cellular South HTC Hero Android 2.1 Software Update End User Guide
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STEP 1. GETTING READY: Confirm that your computer meets the necessary computer hardware and operating system requirements:

Microsoft Windows XP, or Vista, or Windows 7 Internet connection 1 GHz or higher processor, 512 MB of RAM or higher, 300 MB of available free hard disk space. Most computers purchased in the last 2-3 years will meet these requirements. This information can be found on your PC by right clicking My Computer and selecting Properties. 1 USB Cable 2.0 is required (provided in box at purchase, this USB cable is also used as a power cable with your HTC Hero wall charger)
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STEP 1. GETTING READY: Before you begin, prepare your computer and HTC Hero for the upgrade process 1. Allocate approximately 20 to 30 minutes for this upgrade process. 2. Write down your Google email address for your Hero. This can be found by launching Google talk as shown below on your Hero. Write down the email address being used for Google account, outlined in red below. You will need this after the upgrade to sign back into your phone to access previously downloaded paid apps, Gmail, Android Market, Google Talk, etc. Also make sure that you have your password.
My Google Login is: ____________________________
NOTE: You can view your Hero data on Google online Google syncs your contacts and other info on Android phones. You can verify your Google login and password by signing in to Gmail on a computer at http://www.gmail.com. Here you can also see your Hero Gmail, Calendar, and contacts there that Google has backed up online. These will be safely stored online during the upgrade and can sync back down to your Hero once you log back in using this same Google account login.
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3. Write down your POP3/IMAP/ActiveSync email account settings. You will need to re-enter this information after the upgrade. These can be found in the following locations. (ActiveSync is typically for corporate email customers only most customers will only have POP3/IMAP settings): POP3/IMAP: [Open the Mail app] > settings) > More > Settings > Account Settings (hit next to view
ActiveSync:
>
> Settings > Data Synchronization > Exchange ActiveSync
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4. Write down the names of the applications you have downloaded to your Hero. This can be found in the Market app on your Hero in the Downloads area. You will need to re-download these apps after the upgrade. 5. Disable Standby/Sleep/Hibernation modes on your PC (located in the Start > Control Panel > Power Settings). This prevents the upgrade from being stalled due to the computer going to power down or sleep mode. See the settings below. You can change these back once the upgrade has been completed.
6. Ensure that your HTC Hero has been charged to a battery level of at least 50% 7. If using a laptop computer, make sure your laptop is connected to the power source or battery is at least 75% charged 8. Turn off Debugging on your HTC Hero if it is enabled. This is defaulted to disabled when purchased, so it will most likely be disabled on your Hero. Disable USB debugging if it is checked.
o o o o o o
Press the Home button Press the Menu button Select Settings Select Applications Select Development Uncheck USB debugging if it is selected
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STEP 2 BACKUP: Backup your personal data on your Hero using the free 30 day trial version of the MyBackup Android app 1) In the Android Market app on the Hero, search for "MyBackup" from Android Market. If you are prompted, create a Google login or login using your current Google login.
2) Install the Free version of MyBackup
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3) Press the Home key on the Hero and then the up arrow in the bottom left of the screen to bring up All programs, and select MyBackup, agree to the end user license, enter and confirm both your password and email address. These are used to for password retrieval in the event you lose your password, and for online login if you choose to backup your information online. MyBackup will email you your PIN and password. A notification will also appear regarding the Pro version for MyBackup should you decide to purchase the full version after the 30 day trial.
4) Select "Backup" from the MyBackup window to begin the backup process
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5) Select "Data". (If you choose to repeat this backup process to backup apps, remember that only some apps can be backed up. However, all apps can be reinstalled from the Android Market after the upgrade, including prior purchased apps without having to repurchase each paid app as long as you sign back into Android Market with your same Google login.)
6) Select "SD Card". If your SD card is full, you can backup your data online, but the process will be slower.
7) Select each item you wish to backup: contacts, call log, bookmarks, sms, system settings, home shortcuts, alarms, dictionary, calendar and music playlist.
8) Name the backup set or leave the default name of "LastBackup".

Cellular South HTC Hero Android 2.1 Software Update End User Guide Page 8
9) Click OK when prompted. Your personal data from your HTC Hero is now backed up.
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STEP 3 UPGRADE: Download and install HTC Sync 1. Download HTC Sync and save to your PC. Download from the following link:
http://cellularsouth.com/htcsync240
2. Double Click on the HTC_Sync_2.0.40.exe file to install it to your PC o Close all other running programs on your PC and temporarily exit your anti-virus program before you install the HTC Sync
Accept the Security Warning dialog box by clicking Run
3. Follow the prompts to complete the installation o Select your language and press Ok
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Click Next to continue
Disable your computers virus protection software and click OK
Read the license agreement, select I accept the terms of the license agreement and press Next
Click Next to accept the default installation
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Click Install to begin the installation
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The wizard will take a few minutes to install software. Click Finish to complete
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STEP 3 UPGRADE: Download and install the HTC Hero Android 2.1 Update (RUU)
IMPORTANT INFORMATION: ALL PERSONAL DATA (CONTACTS, EMAILS, APPLICATIONS, CUSTOMIZATIONS, BOOKMARKS, ETC) WILL BE DELETED FROM THE DEVICE DURING THE UPDATE PROCESS. PICTURES, VIDEO AND MUSIC WILL REMAIN SAFE ON YOUR MICROSD CARD. GOOGLE AND EXCHANGE EMAIL, CONTACTS AND CALENDAR ENTRIES CAN BE RESTORED VIA SYNC AFTER THIS UPGRADE. POP AND IMAP EMAIL ACCOUNTS AND EMAIL SETTINGS INCLUDING LOGINS AND PASSWORDS WILL BE DELETED AND MUST BE BACKED UP AND RESTORED. MAKE SURE YOU HAVE BACKED UP YOUR PERSONAL DATA BEFORE CONTINUING WITH THE UPGRADE. CELLULAR SOUTH IS NOT RESPONSIBLE FOR ANY PERSONAL DATA LOST DURING THIS UPGRADE.
1. Download the HTC Hero Android 2.1 Update file and save to your PC. http://cellularsouth.com/hero21installer 2. From your PC, launch HTC Sync
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3. Connect your Hero device to your PC using the USB cable (if the phone is not connected to the PC there will be a sync failure)
4. On your Hero, check the top notifications on the status bar for the icon to confirm if HTC Sync recognizes the phone, you will see this appear:
5. On your PC, navigate to the folder where you saved the Hero 2.1 update download. 6. Double click the ADR6250_2-1_MR_Cellularsouth.ZIP file to open it. (If your PC cannot open a ZIP file, download and install 7ZIP for free here http://www.7-zip.org ) 7. Double click RUU_Hero_C_CellularSouth_2.44.557.1_signed_release.exe and accept the Security Warning dialog box by clicking Run
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8. On the Welcome Screen, read the message in the dialog box, check the acknowledgement box and then click Next to begin the ROM software update installation
9. On the next screen, read and complete the steps shown in the dialog box first and the select Next.
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10. You will see a confirmation screen appear, check the box to indicate you have completed all of the steps indicated.
11. The following message will then be displayed, indicating that the utility is verifying and acquiring information about the device in preparation for the update process. Wait for this verification process to finish. If your Hero is not found by this program, make sure that HTC Sync 2.33 or higher is installed and that you have USB debugging disabled (located in Menu>Settings>Applications>Development). Also make sure your Hero battery is charged and the Hero is powered on.
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12. Information about the device, such as the current Image version will then be displayed. Click Update to proceed.
13. Below the device information, information about the new ROM software update will be displayed. Click Next to proceed.
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14. A confirmation message will appear and will show the length of time it will take to copy the necessary files (including the radio image) to the device. Click Next to begin the update.
15. A progress bar will run through the screen during the update process. Do not interrupt the ROM software update process. In the middle of the ROM software update process, the progress bar may stop running. This is normal, as the RUU is adjusting itself to complete the update process automatically.
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16. When you see the screen below, the update is complete. Click Finish to exit the RUU upgrade utility.
17. Your device will reboot. This will take a few minutes. Once the reboot is complete (indicated by displaying the Home screen), you can then configure your device for use. 18. Using your phones dialer, dial *228 and press the green send key. This provisions your phone on the Cellular South network. Your Hero will reboot again when complete. 19. When the Hero powers back on from the restart, select the Android Market or the Gmail app and login using your original Google login you wrote down when preparing for the upgrade in Step 2. This will sync your Google contacts/calendar/gmail back to your Hero and also allow you to enter the Android Market to download your apps again.
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STEP 4 RESTORE: Restore your mail settings and your personal data Re-enter the settings written down in step 2. POP3/IMAP: [Open the Mail app] > POP3/IMAP account
ActiveSync:
>
> Settings > Data Synchronization > Exchange ActiveSync
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STEP 4 RESTORE Restore your personal data using the free 30 day trial version of the MyBackup Android app 1) In the Android Market app on the Hero, search for "MyBackup" from Android Market.
2) Install the Free version of MyBackup
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3) Press the Home key on the Hero and then the up arrow in the bottom left of the screen to bring up All programs, and select MyBackup, agree to the end user license, enter and confirm both your password and email address. These are used to for password retrieval in the event you lose your password, and for online login if you choose to backup your information online. MyBackup will email you your PIN and password. A notification will also appear regarding the Pro version for MyBackup should you decide to purchase the full version after the 30 day trial.
4) Launch MyBackup
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5) Select "Restore"
6) Select "Data" and SD Card
7) Select each item you wish to restore: contacts, call log, bookmarks, sms, system settings, home shortcuts , alarms, dictionary, calendar and music playlist. Then press OK. NOTE: Restoring large amounts of SMS messages (over 1,000 messages) can add more than 1 hour to the restore time. If you have large amounts of SMS messages you wish to restore, you may want to plug your Hero into a charger while it restores the SMS messages.
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8) Confirm that you wish to overwrite your current data. NOTE: The time required to restore your data will vary based on the amount of data you are restoring.
9) Click OK to confirm the data restore and the prompt to restart your phone.
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10) Restart your Hero for the restored data and settings to take effect. You can do this by holding down the red power button , selecting Power Off, and then confirming power off by pressing OK.
11) Once the phone powers down, power the phone back on by pressing the red power button . Please refer to the Cellular South Discover Center (http://cellularsouth.com/DiscoverCenter) for the new features available in Android 2.1 for the HTC Hero.
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Cellular South HTC Hero Android 2.

My Google Login is: ____________________________

> Settings > Data Synchronization > Exchange ActiveSync

2) Install the Free version of MyBackup

8) Name the backup set or leave the default name of "LastBackup".

Accept the Security Warning dialog box by clicking Run

Click Next to continue

Disable your computers virus protection software and click OK

Click Next to accept the default installation

Click Install to begin the installation

> Settings > Data Synchronization > Exchange ActiveSync

2) Install the Free version of MyBackup

6) Select "Data" and SD Card

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