STATE BANK OF HYDERABAD CUSTOMER FEED BACK FORM Dear Customer, HELP US TO SERVE YOU BETTER: In order to improve

the quality of customer service, we solicit your response to the questionnaire given below along with your valuable suggestions, if any, which would definitely give us an opportunity to serve you better. Kindly send your feed back to our e-mail address sbhpnsb@sbhyd.co.in. Branch Name : Place: With warm regards Chief General Manager. Name of the Customer:.. Overa ll Marks Awarded Date

1. My A/c No. and type of account: A/c. No : Savings Current RD/FDR/TDR Others ( Please specify) 2. I am associated with SBH since: 1 Year 2 Years 3 Years More than 3 Years I RATE THE SERVICES RENDERED BY THE BANK AS UNDER AS PER THE TIME NORMS DISPLAYED IN THE BANKING HALL (for items 2 to 5) AND AWARD THE MARKS AS UNDER Satisfact Needs Not Sl Excellent Good Regarding to ory Improvement Experi No (86 100) (71- 85) (51 70) (50 & below) enced 1 Display of posters about various schemes & services in the banking hall 2 Time taken for opening an account 3 Time taken for issuing a cheque book 4 Time taken for updating the pass book, issue of Statement of account 5 Time taken for sanction of loan 6 Cash receipts / payments / exchange of notes 7 Whether Single Window System is catering to the needs of the customers 8 Amenities to the customers in the Br. 9 General behavior of the staff in the Br. 10 How do you feel about our deposits and advances schemes 11 Awareness about availability of Citizens Charter and information of Banks services provided / charges levied 12 How do you feel about the information in our Website www.sbhyd.com Indicate the Name of the Staff, if any, who has impressed you by providing excellent service. Name: Which is the area of service that needs specific and immediate attention of the bank. Ex.. Suggestions if any (including our website): . .We thank you for the feed back. Your valuable opinion and continued patronage is our inspiration to serve you better.

FOR THE PERSONAL ATTENTION OF THE CUSTOMER Dear Customer, We thank you for being our valuable customer. It is our endeavour to improve the quality of service on a continuous basis and build a lasting relationship with enduring commitment. We always seek the views of our customers such as yourself to help us serve you even better. We shall be grateful if you spare some of your valuable time to fill up the feed back form and drop the same in any Post box without affixing postage stamps as it is a prepaid letter. As the feed back form is a service quality survey, please express your opinion freely and frankly to enable us to get correct feedback for taking necessary steps to satisfy your expectations. The Following Value Added Services are now available with us for your convenience: Any Branch Banking. Internet Banking. ATM facility with largest Network. Credit Card facility. Deposit schemes with total Security & convenience along with attractive and assured returns. Loan facilities specially tailored for financing all types of your needs: For details see the Branch Manager or visit our website www.sbhyd.com.