A Project Report On

MARKET SURVEY ON RELIANCE 3G PRODUCTS

MANAS RANJAN MOHAPATRA

10202227 & 10315416917 MBA Batch (2010-2012)
10202227@ksom.ac.in

Faculty Guide

Corporate Guide

PROF. BISWAJEET PATNAIK

Kiit University
biswajeet.patnaik@ksom.ac.in

MR. ANIL DAS

Reliance Communication Ltd. General Manager, sales

SCHOOL OF MANAGEMENT, KIIT UNIVERSITY BHUBANESWAR-751024

Market survey on Reliance 3G products

I. Certificate of Corporate Guide

Certified that the work incorporated in this Project Report A Market Survey on Reliance 3G Products in Reliance communication submitted by Manas Ranjan Moahapatra is his original work and completed under my supervision. Material obtained from other sources has been duly acknowledged in the Project Report.

Date: Place:

Signature of Guide:

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Market survey on Reliance 3G products

II. Certificate of Faculty Guide

Certified that the work incorporated in this Project Report A Market Survey on Reliance 3G Products in Reliance communication submitted by Manas Ranjan Moahapatra is his original work and completed under my supervision. Material obtained from other sources has been duly acknowledged in the Project Report.

Date: Place:

Signature of Guide:

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Market survey on Reliance 3G products

III. Candidates Declaration

I, MANAS RANJAN MOHAPATRA as a student of KIIT School of Management hereby declare that this project report titled (A market survey on Reliance 3G products)

Submitted in part of completion of Master of Business Administration in KIIT School of Management, Bhubaneswar is an authentic work.

Date: Place:

Signature: Name:

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Market survey on Reliance 3G products

IV. Acknowledgement

I feel privileged in expressing profound sense of gratitude to my company guide Mr. Anil Das (General Manager, sales) for his invaluable support, guidance and suggestions which helped me to do the project.

I would like to thank all the staff members of Reliance Communication Ltd Bhubaneswar and Cuttack, Odisha who in spite of busy schedule has co-operated with me continuously and indeed their valuable contribution and guidance have been certainly indispensable for my project work.

I would like to express my profound sense of gratitude to Prof. Biswajeet Patnaik, my faculty guide, who has always given me motivational boost to go and perform. I would further like to thank him for his persistence to listen to my problems and to give appropriate solutions.

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Market survey on Reliance 3G products

V. Table of Content
Content
Executive Summary Introduction Objective and Scope Theoretical perspective Methodology and Procedure Analysis of data Findings and SWOT Analysis Recommendation Limitation Conclusion References Annexure
y y y y

Page no.
9 10 10 11-12 13 14-16 17 -18 19 19 20 21 22-39 22-23 24-28 29-37 38-39

Questionnaire List of tables List of figures Tariff plans

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Market survey on Reliance 3G products

VI. List of figures

Table Name
Age (Chart No.1) Gender (Chart No.2) Occupation (Chart No.3) Service Provider (Chart No.4) Rating Of service provider (Chart No.5) Awareness about Reliance 3G (Chart No.6) 3G connectivity (Chart No.7) Switch to 3G in near future (Chart No.8) Factors influenced you to choose 3G (Chart No.9) Switching to Reliance 3G (Chart No.10) How many days they avail this offer (Chart No.11) Video calling (Chart No.12) Live TV (Chart No.13) Online Gaming (Chart No.14) GPS navigation (Chart No.15) High speed internet (Chart No.16) Recommendation to family and friends (Chart No.17)

Page No.
29 29 30 30 31 31 32 32 33 33 34 34 35 35 36 36 37

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Market survey on Reliance 3G products

VII. List of Tables

Table Name
Age (Table No.1) Gender (Table No.2) Occupation (Table No.3) Service Provider (Table No.4) Rating Of service provider (Table No.5) Awareness about Reliance 3G (Table No.6) 3G connectivity (Table No.7) Switch to 3G in near future (Table No.8) Factors influenced you to choose 3G (Table No.9) Switching to Reliance 3G (Table No.10) How many days they avail this offer (Table No.11) Video calling (Table No.12) Live TV (Table No.13) Online Gaming (Table No.14) GPS navigation (Table No.15) High speed internet (Table No.16) Recommendation to family and friends (Table No.17) Tariff plans

Page No.
24 24 24 24 25 25 25 25 26 26 26 26 27 27 27 28 28 38-39

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Market survey on Reliance 3G products

1. Executive Summary

In an aggressive mobile industry Reliance launched 3G in Odisha along with three other service providers (BSNL, Aircel, and STEL). The most important aspect of providing telecom service is network, tariff and service. With the introduction of MNP (Mobile Number Portability) , if the customers facing any sort of difficulties with the current service provider they may switch to another. A survey is conducted to know customers perception towards Reliance 3G. We promote Reliance 3G products to widespread awareness among the people in Cuttack and Bhubaneswar. I got an opportunity to interact with different customers to collect their views and I explain them the features, plans and other information about Reliance 3G. To promote Reliance 3G, I also visited different retailers to explain them features of products available. I analyzed the Channel distribution and got to know how communications flow from retailer to consumer. I also visited small sector business to introduce reliance 3G. A sample of 50 respondents was chosen from different locations of Cuttack and Bhubaneswar. Through a structured questionnaire data was collected. According to response of customers data analysis is done. From the analysis we found that most of the customers are well aware that Reliance launched 3G in Odisha. Most of the respondents are ready to switch to Reliance if Reliance will provide a better offer according to the customers requirement. So Reliance Communication should introduce special offer for different segment of customers. According to findings most of the users are not into 3G so Reliance must concentrate on promoting its services to gain most of customers.

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Market survey on Reliance 3G products

2. Introduction

A MARKET SURVEY ON RELIANCE 3G PRODUCTS

y y

Sales and promotion of Reliance 3G. A survey is conducted to know customers perception towards Reliance 3G. We promote Reliance 3G products to widespread awareness among the people in Cuttack and Bhubaneswar.
y

3. Objective

The primary objective of survey is to know customers perception toward Reliance 3G products. There are several aspects I need to focus on, after considering each and every factor of survey the objective of the survey can be highlighted:
y y y y y y

To check consumer awareness about 3G. To identify market share of Reliance 3G. The factors which persuade customers more. To know about customer acceptance of the product. To know how far customer satisfied with companys product and services. To determine the level of satisfaction among the customers with the recent service provider. To know the tariff plans, speed and services of various 3G providers in the market. To promote the Reliance 3G products in Cuttack and Bhubaneswar market.

y y

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Market survey on Reliance 3G products

4. Theoretical Perspective
4.1 Marketing mix
7Ps of marketing for Reliance Communication

4.1.1 Product
Reliance 3G products available in the market are:
y y y

Prepaid 3G connection Postpaid 3G connection Data cards (support up to 7.2 mbps)

4.1.2 Price
The pricing policy varies in various situations. In case of Reliance mobile they have priced their product at a bit high price & but they come up with new plans. The price of Reliance data card cost around Rs 2500 in the market. But there are different types of plans available to choose among. (For tariff plans see annexure)

4.1.3 Place
Place is also known as channel, distribution, or intermediary. They are targeting IT retailers, mobile stores and KRO (Key Retail Outlets) to place their product.

4.1.4 Promotion
y y y

Advertisements: TV, Radio and hoardings. Printed ads. Promotional events in various parts of Cuttack and Bhubaneswar city.

4.1.5 Physical Evidence

Physical Evidence is the material part of a service. Strictly speaking there are no physical attributes to a service, so a consumer tends to rely on material cues.
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Market survey on Reliance 3G products

4.1.6 People
Reliance always pays value to the customer. It provides different types of tariff plan to different class. While launching 3G in Odisha it place different type of plans according to the usability of the people.

4.1.7 Process
This means procedures, mechanism and flow of activities by which a service is acquired. Process decisions radically affect how a service is delivered to customers.
y y y

They employ new technology to provide better services in a better cost. Building up a facility to provide quick response to customer problems and complaints. Encourage existing customers to switch to better technology provided by company.

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Market survey on Reliance 3G products

5. Research Methodology
The primary objective of research cannot be attained without a proper research design. The research methodology specifies the methods and procedures for acquiring the information needed to conduct the research effectively. It is the framework or plan for study which is used as a guide in collecting and analyzing the data collected.

Research objective
y y y y y y

Understand the current 3G market scenario. Understand the market share of Reliance communication. Understanding the customers perception about Reliance 3G. Various products and services provided by Reliance. Understanding the customers and their demands and problems. Collection of information for generating new customer base for reliance.

Method of Data Collection

The primary data was collected personally from the respondents and requested them to provide the relevant information. The purpose of study is also explained to them.

Research Instrument
y

Structured Questionnaire: containing 14 questions

Contact Method
y

Personal Interview

Sample Size
y 50 Respondents from Cuttack and Bhubaneswar

Sampling Units
y

Customers

Analysis of the collected data

After collection of primary data from the respondents, with the help of SPSS data has been analyzed. The analyzed data is then represented by means of tables and pie chart.
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Market survey on Reliance 3G products

6. Interpretation and Analysis

6.1 Age of the respondents:
According to the survey 38% customers are between ages 15-25, 28% belongs to age group 26-35, 26% are from age group 36-50 and rest 8% are belongs to age group of 51and above. (Refer to table no.1 and chart no.1)

6.2 Gender of the respondents:

From the respondents 82% are male and 18% are female. (Refer to table no.2 and chart no.2)

6.3 Occupation of the respondents:

From the respondents, 38% respondents are students, 44% are employee and 18% are self employed or having business. (Refer to table no.3 and chart no.3)

6.4 Which connection provider do you have?

According to the survey 18% customers have BSNL connection, 36% customers have Reliance, 12% have Airtel, 4% have STel, 10% having Vodafone, 6% customers have idea, 6% have TATA indicom and 8% customers have Aircel. (Refer to table no.4 and chart no.4)

6.5 Satisfaction level of customers with the current service provider :

According to the survey 16% customers are highly satisfied with the current service provider.46% customers are mostly satisfied as they rated the current service provider 4 in rating scale,34% respondents rated their service provider 3 and 4% people rated 2 as they are not satisfied with the current service provider. (Refer to table no.5 and chart no.5)
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6.6 Awareness among the customers about launch of 3G by Reliance :

According to above figure 70% respondents are aware that Reliance launched 3G in Odisha and 30% not aware. (Refer to table no.6 and chart no.6)

6.7 Customers having 3G connectivity:

According to the survey 74% respondents doesnt have 3G connection and 26% are using 3G with their current service provider. (Refer to table no.7 and chart no.7)

6.8 Respondents want to switch to 3G in near future:

From the above chart we can interpret 42% users wants to switch to 3G in near future, 16% respondents dont want to switch to 3G, 16% users are confused and 26% users are already using 3G. (Refer to table no.8 and chart no.8)

6.9 Most influencing factor while choosing 3G connectivity :

According to survey 22% respondents are mostly influenced/will influence by tariff plans, 42% respondents are influenced/will influence by speed, 20% respondents follows/will follow for better service and 16% gone/will go for better network coverage while selecting a operator. (Refer to table no.9 and chart no.9)

6.10 Percentage of customers wants to change to Reliance 3G, provided Reliance will provide a good offer:
According to findings if Reliance will provide a better offer then 84% of respondents will switch to/choose Reliance and 16% will not choose/switch to Reliance. (Refer to table no.10 and chart no.10)
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Market survey on Reliance 3G products

6.11 The time they will take to switch to Reliance 3G:

According to the survey if Reliance will provide a better offer then 14% customers will change to /choose Reliance in a day, 22% will choose within a week, 28% will switch to Reliance within 15 days, 22% will choose in a month and 14% respondents are not opting for Reliance. (Refer to table no.11 and chart no.11)

6.12 Ranking of 3G applications according to customers usability:

From the survey we found that maximum number of respondents prefer video calling over other 3G applications like (live TV, online gaming, high speed internet and GPS navigation). (Refer to table no.12, 13,14,15,16 and chart no.12, 13, 14, 15, 16)

6.13 Recommendation of Reliance to family and friends:

70% of respondents will recommend their family and friends to go for reliance communication and 26% will not recommend reliance communication. 4% are not answered about recommendation. (Refer to table no.17 and chart no.17)

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Market survey on Reliance 3G products

7. Findings
On our research, we have found out the following:
y

Reliance is not actively promoting its 3G products in the market as compare to BSNL and TATA photon+. Most customers aware that Reliance launched 3G in Odisha but awareness about the services it provide is very low. Around 70% respondents are aware of Reliance 3G. Reliance is providing high quality service, but the price of the services is higher as compared to competitors. In Odisha 3G market there is a strong competition between BSNL, TATA photon+ and Reliance 3G. According to survey respondents giving more emphasis on price of service and tariff plans. But in case of Reliance it is providing a wide range of tariff plans but the price is high. The market is having great potential and scope for development, as the use of internet is increasing day by day and electronic devices have become a part of our lives, in the same way a faster internet connection is becoming necessary. Reliance is having a very strong product, but due to high price and lack of promotion its lagging behind.

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Market survey on Reliance 3G products

7.1 SWOT Analysis

4.2.1 Strengths
y y y y y y y

Widespread Network Consumer awareness is very high Wide range of promotional activity Fast activation process 3G service Tariff Plans Speed

4.2.2 Weaknesses
y y y y

Distribution problem Maintaining brand image Product Innovation Service to customers

4.2.3 Opportunities
y y y

Introduction of 3G Gain customers by MNP Rural market penetration

4.2.4 Threats
y y y y

MNP Weather Effect IT development Political destabilization

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Recommendation
After completion of survey and interacting with the customers I want to recommend some important points to the company about its product and services:
y

Company should involve in promotional activities of 3G more effectively to gain more customer in the market. Company should come with some good and effective plans to attract more customers. As customers more attracted toward live TV and video calling, company should reduce price of these services in the market to gain maximum. It should take care of after sales services like billing and network. Company needs to improve customer care services. Retailer awareness is required about Reliance 3G products and its specification. To understand the current demand of the customer, RCOM should conduct regular market survey.

y y

y y y y

8. Limitations
Despite having taken all the care in the process of project it is very necessary to know the limitations of the study. The following are the limitations of this research project.
y y y y y y

The sample size taken was small because of time constraints. Limited size of population cannot describe the overall all view. The respondents responded to the questionnaire very quickly. Possible biasness. Multiple answers given by respondents. Cooperation from corporate is very low.

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Market survey on Reliance 3G products

9. Conclusion
The project is about the Reliance 3G products and customers perception toward Reliance 3G in the area of Cuttack and Bhubaneswar. It has a slow growth rate due to intense competition from its main competitors BSNL and TATA photon+. The final outcomes of the project are, the key parameters on which Reliance 3G is dependent are good network, tariff plans, better customer service and value added services like; video calling, live TV etc. 3G market in Odisha getting more competitive so Reliance should put aggressive approach for brand promotion. It should also lower prices of its services as customers of Odisha more sensitive toward price.

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Market survey on Reliance 3G products

10. References
y y y y y

Company Website www.rcom.co.in TRAI Website : http://www.trai.gov.in Marketing book Philips kotler http://en.wikipedia.org/wiki/Reliance_Communications http://www.odishanewstoday.com/business/213-reliance-launches-3g-services-inodisha.html http://www.marketing91.com/marketing-mix-reliance-communications/ Company leaflets

y y

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Market survey on Reliance 3G products

11. Annexure
11.1 Questionnaire RELIANCE COMMUNICATION Ldt. (A market survey on Reliance 3G products)

Name: Contact No. (Optional) .. Please put a tick mark against any one option which you find is the most appropriate one: 1. Age (in years): 2. Gender: 3. Occupation: 15-25 26-35 Female Employee Self employed/Business 36-50 51 & above

Male Student

Others (please specify).. 4. Which connection provider do you have?

BSNL VODAFONE IDEA RELIANCE TATA AIRTEL UNINOR STEL AIRCEL VIRGIN

5. Rate your service provider according to level of satisfaction? High 5 4 3 2 1 low

6. Do you know Reliance launched 3G in Odisha? Yes No

7. Do you have 3G connection? Yes No

8. If No, then would you like to switch to 3G in near future? Yes No Dont know

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Market survey on Reliance 3G products

9. Which factor influenced/will influence most you to choose your 3G service provider? Tariff plans Speed Service Network coverage Others (please specify) 10. If Reliance will provide a good offer would you like to switch to/choose Reliance 3G? Yes No

11. If yes, then in how many days you will avail this offer? 1day a week 15 days a month

12. Rank the following 3G services according to your usability (5 for lowest & 1 for highest) 1 Live TV Video calling Online gaming GPS for navigation High-speed internet 13. Will you recommend Reliance 3G your family and friend? Yes No 2 3 4 5

14. Any suggestions

THANK YOU FOR YOUR VALUABLE TIME

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Market survey on Reliance 3G products

11.2 List of tables

Age (in years) Frequency 19 14 13 4 50 Percent 38.0 28.0 26.0 8.0 100.0 Valid Percent 38.0 28.0 26.0 8.0 100.0 Cumulative Percent 38.0 66.0 92.0 100.0

Valid

15-25 26-35 36-50 51 & above Total

Table No. 1

Gender Frequency 41 9 50 Percent 82.0 18.0 100.0 Valid Percent 82.0 18.0 100.0 Cumulative Percent 82.0 100.0

Valid

Male Female Total

Table No.2

Occupation Frequency 19 22 9 50 Percent 38.0 44.0 18.0 100.0 Valid Percent 38.0 44.0 18.0 100.0 Cumulative Percent 38.0 82.0 100.0

Valid

Student Employee Self Emp/Business Total

Table No.3

Connection you have Frequency 9 18 6 2 5 3 3 4 50 Percent 18.0 36.0 12.0 4.0 10.0 6.0 6.0 8.0 100.0 Valid Percent 18.0 36.0 12.0 4.0 10.0 6.0 6.0 8.0 100.0 Cumulative Percent 18.0 54.0 66.0 70.0 80.0 86.0 92.0 100.0

Valid

BSNL Reliance Airtel S-Tel Vodafone Idea Tata Aircel Total

Table No.4

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Market survey on Reliance 3G products

Rate ou

Table No.5

Do ou k ow Reliance launched 3 equency 35 15 50 Percent 70.0 30.0 100.0

in

Do ou have 3 requency 13 37 50

If no would ou like to switch? requency 21 8 8 37 13 50 Percent 42.0 16.0 16.0 74.0 26.0 100.0 Vali Percent 56.8 21.6 21.6 100.0 Cumulati e Percent 56.8 78.4 100.0

Missing Total

Vali

Yes No Don't Know Total ystem

Table No.8

Vali

Yes No Total

Table No.7

Percent 26.0 74.0 100.0

Vali Percent 26.0 74.0 100.0

Cumulati e Percent 26.0 100.0

Vali

Yes No Total

Vali Percent 70.0 30.0 100.0

Cumulati e Percent 70.0 100.0

Table No.6

connection?

ali

2 3 4 5 Total

2 17 23 8 50

disha





t 4.0 4.0 46.0 16.0 100.0

Vali

t 4.0 34.0 46.0 16.0 100.0

Cumulati t 4.0 38.0 84.0 100.0



ervice provider



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Market survey on Reliance 3G products

Factors influenced ou to choose 3 Frequency 11 21 10 8 50 Percent 22.0 42.0 20.0 16.0 100.0

Valid

Tari Plan Speed Service Net ork covera e Total

Valid Percent 22.0 42.0 20.0 16.0 100.0

Table No.9

If RCOM provide ou a ood offer, will ou switch to Reliance 3 ? Frequency 42 8 50 Percent 84.0 16.0 100.0 Valid Percent 84.0 16.0 100.0 Cumulative Percent 84.0 100.0

Valid

es No Total

Table No.10

If es, then in how many days you will avail this offer. Frequency 7 11 14 11 43 7 50 Percent 14.0 22.0 28.0 22.0 86.0 14.0 100.0 Valid Percent 16.3 25.6 32.6 25.6 100.0 Cumulative Percent 16.3 41.9 74.4 100.0

Valid

Valid

Missin Total

Missin Total

1 Day A Week 15 Days A Month Total System

Table No.11

Live TV Frequency 10 16 11 9 1 47 3 50 Percent 20.0 32.0 22.0 18.0 2.0 94.0 6.0 100.0 Valid Percent 21.3 34.0 23.4 19.1 2.1 100.0 Cumulative Percent 21.3 55.3 78.7 97.9 100.0

1 2 3 4 5 Total System

Table No.12

!
Cumulative Percent 22.0 64.0 84.0 100.0

'

&

""

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Market survey on Reliance 3G products

Video Calling Frequency 16 9 12 9 1 47 3 50 Percent 32.0 18.0 24.0 18.0 2.0 94.0 6.0 100.0 Valid Percent 34.0 19.1 25.5 19.1 2.1 100.0 Cumulative Percent 34.0 53.2 78.7 97.9 100.0

Valid

Online Frequency 10 12 9 7 9 47 3 50

Valid

GPS fo navigation Frequency 5 11 14 11 6 47 3 50 Percent 10.0 22.0 28.0 22.0 12.0 94.0 6.0 100.0 Valid Percent 10.6 23.4 29.8 23.4 12.8 100.0 Cumulative Percent 10.6 34.0 63.8 87.2 100.0

Valid

Missin Total

1 2 3 4 5 Total System

Table No.15

Missin Total

1 2 3 4 5 Total System

Percent 20.0 24.0 18.0 14.0 18.0 94.0 6.0 100.0

Table No.14

Missin Total

1 2 3 4 5 Total System

Table No.13

aming Valid Percent 21.3 25.5 19.1 14.9 19.1 100.0 Cumulative Percent 21.3 46.8 66.0 80.9 100.0

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Market survey on Reliance 3G products

High-Speed Internet Frequency 18 9 3 3 14 47 3 50 Percent 36.0 18.0 6.0 6.0 28.0 94.0 6.0 100.0 Valid Percent 38.3 19.1 6.4 6.4 29.8 100.0 Cumulative Percent 38.3 57.4 63.8 70.2 100.0

Valid

Valid

Missin Total

Missin Total

1 2 3 4 5 Total System

Table No.16

Will you recomend Reliance 3G to your family & friends. Frequency 35 13 48 2 50 Percent 70.0 26.0 96.0 4.0 100.0 Valid Percent 72.9 27.1 100.0 Cumulative Percent 72.9 100.0

Yes No Total System

Table No.17

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11.3 List of charts

Age (in years)

15-25 26-35 36-50 51 & above

4 8.00%

13 26.00%

19 38.00%

14 28.00%

Chart No.1

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Gender
Male Female

9 18.00%

41 82.00%

Chart No.2

Occupation
Student Employee Self Emp/Business

9 18.00% 19 38.00%

22 44.00%

Chart No.3

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Market survey on Reliance 3G products

Connection you have

3 6.00% 3 6.00%

4 8.00% 9 18.00%

5 10.00% 18 36.00% 6 12.00%

2 4.00%

Chart No.4

Rate your service provider 2 4.00% 8 16.00%

2 3 4 5

17 34.00%

23 46.00%

Chart No.5

43 565 537 3@89578 43 A 436 3 @5 43 AB

NL R i c Air -T V I T Airc

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Market survey on Reliance 3G products

Do you know Reliance launched 3G in Odisha

Yes No

15 30.00% 35 70.00%

Chart No.6

Do you have 3G connection?

Yes No

13 26.00% 37 74.00%

Chart No.7

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Market survey on Reliance 3G products

If no would you like to switch?

Yes No Don't Know Missing

13 26.00% 21 42.00%

8 16.00%

8 16.00%

Chart No.8

Factors influenced you to choose 3G

Tariff Plan Speed Service Network coverage

8 16.00% 11 22.00%

10 20.00%

21 42.00%

Chart No.9

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Market survey on Reliance 3G products

If RCOM pr v

you a good offer, will you switch to Reliance 3G?

Yes No

8 16.00%

42 84.00%

Chart No.10

If yes, then in how many days you will avail this offer.
1 Day A Week 15 Day A Month Mi ing

E CD

1 8.00

Chart No.11

E C

FF

E C

11 .00

E D C
11 .00

E D C

7 1 .00

7 1 .00

GG

FF

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Video Calling 1 2.00%

1 2 3 4 5 Missing

3 6.00 %

9 18.00%

16 32.00%

12 24.00% 9 18.00%

Chart No.12

Live TV 1 2.00%
1 2 3 4 5 Missing

3 6.00 % 10 20.00%

9 18.00%

11 22.00%

16 32.00%

Chart No.13
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Market survey on Reliance 3G products

Online Gaming
1 2 3 4 5 Missing

3 6.00 % 10 20.00%

9 18.00%

7 14.00%

12 24.00%

9 18.00%

Chart No.14

GPS for navigation

1 2 3 4 5 Missing

3 6.00 5 % 10.00% 6 12.00% 11 22.00% 11 22.00%

14 28.00%

Chart No.15
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Market survey on Reliance 3G products

High-Speed Internet
1 2 3 4 5 Missing

3 6.00 %

14 28.00%

18 36.00%

3 6.00%

9 18.00% 3 6.00%

Chart No.16

Will you recomend Reliance 3G to your family & friends. 2 4.00%

Yes No Missing

13 26.00% 35 70.00%

Chart No.17
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11.4 Tariff Plans

7.2 Mbps USB Data Card: Rs. 2,599

11.4.1 Prepaid plans

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11.4.2 Prepaid combo plans

11.4.3 Live TV plans

11.4.4 Postpaid Plans

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11.4.5 Postpaid combo plans

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