SAP SolMan 40outlook en

SAP Solution Manager:
Release strategy and functional outlook
Overview
Please note that this document is subject to change and may be changed by SAP at any time without notice. The document is not intended to be binding upon SAP to any particular course of business, product strategy and/or development.
Release strategy and Maintenance Scope SAP Solution Manager 4.0

Implementation and Application Management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate Functionality Integration Solution Manager Diagnostics
Technology SAP Solution Manager 4.0

Architecture SAP Solution Manager Installation und Configuration Upgrade und Migration paths
SAP AG 2005, Functional_Outlook_EN.ppt / 2
SAP Solution Manager - Evolution

Optimize Collaboration with SAP Active Global Support Manage technical change Optimize IT support Accelerate Implementations Pro-active Monitoring 2.1 2.2 3.1 3.2
+ + + + +
4.0
Mitigate Risk Front-end to SAP Service Infrastructure

Solution Monitoring
Implementation & Distribution
Service Desk, Upgrade
Change Request Mgmt.
Collaboration + Continuous Improvements
Release Strategy and Maintenance Scope SAP Solution Manager 4.0 Technology SAP Solution Manager 4.0 Recommendations
Release strategy and Maintenance
mySAP ERP 2004
Rampup
Mainstream-Maintenance
Extended Maintenance
(17 % + 2 %)
(17 % + 4 %)
Customer specific Maintenance
SAP NetWeaver 04
Rampup
(17 % + 2 %)
(17 % + 4 %)
SAP Solution Manager 4.0 SAP Solution Manager 3.2 SAP Solution Manager 3.1
Rampup
Rampup
Rampup
Mar Dec
Dec
Dec
Dec Mar
Dec
Mar
Mar
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Mar
Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
mySAP ERP and SAP Solution Manager Why is SAP Solution Manager required for mySAP ERP?
Fast implementation and efficient application management of mySAP ERP All available implementation content and Best practices for Solution Operation available via SAP Solution Manager Optimal support for all Operations, Maintenance and Optimization Activities Optimal access to all support services Accelerated problem resolution through tight collaboration with SAP Active Global Support
Significant Reduction of TCO of mySAP ERP How is SAP Solution Manager technically connected to mySAP ERP?
Installation and Upgrade to mySAP ERP only possible with SAP Solution Manager
The SAP Solution Manager manages customer Solutions Application Management

SAP Solution Manager Maintenance strategy, processes, and projects Continuous improvement projects Software Change Management
Development and enhancement projects Deployment projects Planning Status
NetWeaver Lifecycle Management

SAP NetWeaver Administration Tools System administration Configuration and transportation Consistency checks Development infrastructure
Better handling of customer support processes

Complete Maintenance process
Transparency Planning of Maintenance und Execution Notes, Top Notes, Hot News Support Package Stacks
Example: Support Package Stacks Process for Support Package Process for Support Package Stacks Stacks
Display current SP Level and recommended SP Stack Display current SP Level and recommended SP Stack
SPs approve and download SP Stacks SPs approve and download SP Stacks
Import SP Stacks Import SP Stacks
Perform Tests Perform Tests
Release to production Release to production
SAP Solution Manager is the Front-end of SAPs Service infrastructure

SAP SAP CUSTOMER SAP CUSTOMER
SAP Consulting Solution Landscape
SAP CRM SAP CRM 4.0 4.0 NW 04 NW 04 SAP APO SAP APO 3.1 3.1
SAP Active Global Support
SAP Solution Manager

SAP Support Systems & Service Marketplace Service Infrastructure Application Management Partner Consulting
SAP R/3 SAP R/3 4.6C 4.6C
Stichworte: Sebtral point of entry Synchronizuation of system data

Customer Competence Center
Principles of the SAP Continuous Improvement Services Process
Customer
Front Office - SAP and Customer on-site teams Front Office - SAP and Customer on-site teams
System Landscape
Business Processes
Automation
System Landscape
Analyze
Automation
Issues Requirements
Protection of IT Planning investment
Business processes, system landscapes, automation and upgrade and release planning documented in SAP SOLUTION MANAGER
PAIN POINTS
Video conferencing Netmeeting Application Sharing
SOLUTIONS
Named Experts Named Experts
Open issues
track and solve
Experts
powered by SAP SOLUTION MANAGER
SAP
Corporate functions
Definition Corporate functions
Today, SAP enables its customers, to use SAPNet - R/3 Frontend to manage customer internal messages
SAP Solution Manager 4.0 offers preconfigured corporate functions, which can be adapted to customer requirements There will be no further development of corporate functions in SAPNet - R/3 Frontend Corporate functions will be available only via SAP Solution Manager 4.0 Existing messages can be migrated to SAP Solution Manager 4.0
Partnerschnittstelle zum SAP Solution Manager Service Desk
SAP Solution Manager 4.0 contains a bi-directional Interface for the exchange of problem messages between SAP Solution Manager and third party help desk applications. This enables the SAP Solution Manager Service Desk to be integrated into existing help desk applications of a support infrastructure. The Service Desk Interface is open and independent of existing third party help desk applications. The Service Desk Interface is based on Web-Services (simple, flexible, platform independent). The Service Desk Interface is aligned with existing standards for message exchange (e.g. SOAP)
Solution Manager Diagnostics Efficient and Safe Root Cause Analysis

SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root cause analysis of incidents in customer solutions powered by SAP NetWeaver.
SAP SUPPORT
Safe access Solution Manager Diagnostics
SAP CUSTOMER SAP CUSTOMER
read only
No access
SAP NetWeaver Administration Tools

change
SAP System
Solution Landscape
EFFICIENT
Reduce time for root cause analysis Available in one central console Standardized SAP best practices for diagnostics, integral part of SAP NetWeaver and used by all SAP employees Uniform across components
SAFE
No changes to production systems Runs in web browser and can be accessed via http connection, No OS access necessary for standard support No access to SAP NetWeaver administration tools Enforced customer control for change management
Solution Manager Diagnostics: Functionality Roadmap

2005
System Analysis
for all SAP solutions
SAP NetWeaver Support Package Stack (SPS)

07.03. 16.05. 25.07. 04.10.
SPS 11 SPS 11
OS Monitoring DB Monitoring Config Tracking Log Viewer HTTP Analysis Thread Dump Analysis WilyTech Introscope Mercury Loadrunner
SPS 12 SPS 12
OScommand console File System Browser
SPS 13 SPS 13
J2EE command cons. DB command console
SPS 14 SPS 14
LDAPcommand cons.
Java & Web Analysis

for EP, CRM ISA, XI,
Diagnostics Framework
Self Check EarlyWatch Alert for Diagnostics itself
SMD Config Wizard SMD Rapid Installer
SAP Solution Manager and SAP NetWeaver: Release Roadmap
Read only
SAP Solution Manager 4.0
2006
Diagnostics SAP NetWeaver 04s
SAP NetWeaver Administrator SAP NetWeaver 04s
2005 2005
SAP Solution Manager 3.2 Web AS 6.20 ABAP
Solution Manager Diagnostics on WebAS 6.40 SAP NetWeaver 04
SAP NetWeaver Administration Tools SAP NetWeaver 04
Solution Manager Diagnostics: Architecture

SAP SUPPORT
safe
HTTP
Solution Manager Diagnostics on WebAS

ITS WebDynpro Link
SAP Agent Agent System

Solution Landscape
e.g. RZ20, OS07, DB02,
Java Support Tools Java
Wily Introscope Enterprise Manager
CCMS
ABAP
Web AS 6.40
3rd party tools, preconfigured for SAP NetWeaver, for use by SAP (no OEM)
Load Test in SAP GoingLive Check for Web-Based Applications

SAP SUPPORT
safe
HTTP
Solution Manager Diagnostics

ITS WebDynpro Link
SAP Agent Agent System

Solution Landscape
Mercury Loadrunner
Controller
Mercury Loadrunner Load Generator
e.g. RZ20, OS07, DB02,
Java Support Tools Java
ABAP
Web AS 6.40
Wily Introscope Enterprise Manager
CCMS
3rd party tools
SAP optimizes the three most important customer click scenarios in the SAP Enterprise Portal as part of SAP GoingLive Check
Roadmap for SAP Support Infrastructure
Q3/06
SAP Solution Manager required for root cause analysis of all SAP solutions
Diagnostics WebAS 7.0
Q1/06 Q4/05 Q3/05
Mass shipment SAP Solution Manager 4.0 Start of Ramp-Up SAP Solution Manager 4.0 Solution Manager Diagnostics required for root cause analysis of Java based SAP solutions
Solution Manager Diagnostics

WAS 6.20 WebAS 6.40
Dec 04
Mass shipment Solution Manager Diagnostics
WebAS 6.20
Architecture Installation and Upgrade Upgrade and Migration paths
Architecture
SAP Solution Manager
Implementation and Distribution Tests E-Learning Management Upgrade Service plan and Execution Solution Monitoring
ts jec o Pr
Global Rollout
IMPLEMENT.
Business processes
OPERATE
n t io u ol S
Service Desk
OPTIMIZE
Change Management
Process templates
Business Processes
Document -ation
Solution Directory
Systems
SAP ERP
SAP CRM
SAP APO
Other
Installation and Configuration

Simplification of Installation and Maintenance
Improved installation Reduction of Add-Ons ca. 2 Installations (DB Loads) per year* ca. 3 Support Package Stacks per year*
Simplification of Configuration
More pre configuration dedicated Implementation Guide (IMG)* Best Practices/E-Learning
* also SAP Solution Manager 3.2

Upgrade and Migration paths

Directly to from
2.1
(WAS 6.10)
2.2
(WAS 6.20)
3.1
(CRM 3.1 Service Desk, WAS 6.20)
3.2
(CRM 3.1 Service Desk, WAS 6.20) 1
4.0
(new CRM Service Desk)
2.1 2.2 3.1 3.2
Upgrade
Migration
Migration
1
Migration
Migration
2
x
2
Upgrade
Upgrade
Upgrade
1 2
Migration with SAP support Adjustment of solutions and projects required
Copyright 2005 SAP AG. All Rights Reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

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SAP Solution Manager:

Release strategy and functional outlook

Release strategy and Maintenance Scope SAP Solution Manager 4.0

Technology SAP Solution Manager 4.0

SAP AG 2005, Functional_Outlook_EN.ppt / 2

SAP Solution Manager - Evolution

Mitigate Risk Front-end to SAP Service Infrastructure

Implementation & Distribution

Service Desk, Upgrade

Change Request Mgmt.

Collaboration + Continuous Improvements

Release strategy and Maintenance

mySAP ERP 2004

Customer specific Maintenance

Customer specific Maintenance

Customer specific Maintenance

Customer specific Maintenance

Customer specific Maintenance

SAP AG 2005, Functional_Outlook_EN.ppt / 5

SAP AG 2005, Functional_Outlook_EN.ppt / 8

The SAP Solution Manager manages customer Solutions Application Management

NetWeaver Lifecycle Management

SAP AG 2005, Functional_Outlook_EN.ppt / 10

Better handling of customer support processes

Import SP Stacks Import SP Stacks

Perform Tests Perform Tests

Release to production Release to production

SAP AG 2005, Functional_Outlook_EN.ppt / 11

SAP Solution Manager is the Front-end of SAPs Service infrastructure

SAP Active Global Support

SAP Solution Manager

SAP R/3 SAP R/3 4.6C 4.6C

Stichworte: Sebtral point of entry Synchronizuation of system data

Customer Competence Center

Principles of the SAP Continuous Improvement Services Process

Protection of IT Planning investment

Video conferencing Netmeeting Application Sharing

Named Experts Named Experts

track and solve

SAP AG 2005, Functional_Outlook_EN.ppt / 14

powered by SAP SOLUTION MANAGER

SAP AG 2005, Functional_Outlook_EN.ppt / 16

Partnerschnittstelle zum SAP Solution Manager Service Desk

SAP AG 2005, Functional_Outlook_EN.ppt / 18

Solution Manager Diagnostics Efficient and Safe Root Cause Analysis

SAP CUSTOMER SAP CUSTOMER

SAP NetWeaver Administration Tools

SAP AG 2005, Functional_Outlook_EN.ppt / 20

Solution Manager Diagnostics: Functionality Roadmap

SAP NetWeaver Support Package Stack (SPS)

Java & Web Analysis

Self Check EarlyWatch Alert for Diagnostics itself

SMD Config Wizard SMD Rapid Installer

SAP AG 2005, Functional_Outlook_EN.ppt / 21

SAP Solution Manager and SAP NetWeaver: Release Roadmap

SAP Solution Manager 4.0

Diagnostics SAP NetWeaver 04s

SAP NetWeaver Administrator SAP NetWeaver 04s

SAP Solution Manager 3.2 Web AS 6.20 ABAP

Solution Manager Diagnostics on WebAS 6.40 SAP NetWeaver 04

SAP NetWeaver Administration Tools SAP NetWeaver 04

SAP AG 2005, Functional_Outlook_EN.ppt / 22