RISK REGISTER SUMMARY

# 9 10 11 12 26 Client DSF - TPP DSF - TPP DSF - TPP DSF - TPP DSF - TPP

27

DSF - TPP

28 40

DSF - TPP DSF - TPP

42

DSF - TPP

58 67 68 69 71 72 54 53 24 25 32 5 6 7 51 57 70 73

DSF - TPP DSF - TPP DSF - TPP DSF - TPP DSF - TPP DSF - TPP GAIC - PSS ICICI - PSS IFBI - TPP IFBI - TPP IFBI - TPP Mass - TPP Mass - TPP Mass - TPP Mass - TPP Mass - TPP Mass - TPP Mass - TPP

74 3 4 13 14 15 16 29 59 60 61 63 33 34 35 55 56 66 1 2 48 49 50 65 75 76

Mass - TPP MLI - PSS MLI - PSS MLI MLI MLI MLI PSS PSS PSS PSS

MLI - PSS MLI - PSS MLI - PSS MLI - PSS MLI - PSS MLI - TPP MLI - TPP MLI - TPP MLI - TPP MLI - TPP MLI - TPP MNYL - TPP MNYL - TPP PICF 3.0 PICF 3.0 PICF 3.0 PICF 3.0 PICF 3.0 PICF 3.0

17 18 30 43 44

PSS 2.0 PSS 2.0 PSS 2.0 PSS 2.0 PSS 2.0

36 37 38 39 8 41 52 64 19 20 21 22 23 31 45 46 47 62

PSS 3.0 PSS 3.0 PSS 3.0 PSS 3.0 SBIL - PSS SBIL - PSS SBIL - PSS SBIL - PSS TPP TPP TPP TPP 4.5 4.5 4.5 4.5

TPP 4.5 TPP 4.5 TPP 4.5 TPP 4.5 TPP 4.5 TPP 4.5

REGISTER SUMMARY
Risk Descritpion Estimates for completion of UW template need to be revised based on clarifications received Requirements for interfaces and requirements for business functionality are out of Sync Changes in CI Re-insurance rules as a part of DSF internal Project/Program will impact the project milestone dates Due to Un-Availability of relevant data like Part 2 Questionnaire and DSF Internal U/W Rules; Scope of Underwriting Templates not well defined and cannot be completed as planned Gap analysis may result in additional customization. Client requirement is to maintain level of 10% or less customization; 6% identified during scope exercise. The Program Manager and the systems and business leads Manager from DSF have been replaced with new personnel in early stages of project. Knowledge gained during discovery and scope exercise at management level lost. Review of key concepts and foundational information needs to be continuously reiterated to ensure common understandings Cost comparison of actual Vs estimates required by client. Risk of engagement issue due to lack of client visibility into costs. DSF was given a gap analysis application for visualization purposes however DSF misunderstood it to be the final build DSF Can not perform connectivity testing without HTTPS: Last week this could not be done as team had to run some missing scripts on DSF Environment it was identified when DSF was trying to do web service testing. It is suspected that some of scripts were not executed properly during initial installation DSF was given a gap analysis application for visualization purposes however DSF misunderstood it to be the final build DSF indicated that some more signed off metadata templates will be revised, PS will not be able to start configure/develop template till the changes/revision are made available to them as this can lead to substantial rework later for PS. Medisys have asked to postpone few of the technical tests (not user acceptance ones) due to a shortage of resources during the timeline proposed by PS & DSF. DSF informed that integration testing schedule is behind plan and is going slow. Delay in Approval of CI & DI template and changes in Life template from DSF can cause schedule delays Gaps may have unknown impact to project dates, costs Resource risk: 2 resignations from the team. RMG has to fill these two positions, or else revenue that is coming in through CRs might get impacted Production Support track needs to be transitioned to CBE team by Feb 1st, 2011 Phase - 2: Re-negotiated rate card yet to be finalized Phase - 2: A lot of invoices are yet to be raised because of the above mentioned issue Phase - 2: There seems to be confusion regarding resources allocated in Product Eapp team and IFBI Eapp team; This needs to be addressed ASAP Business process documentation not yet done The team is yet to commence test case documentation KT amongst team members need to be done ODC issues: Sumit has to confirm that the ODC at Planetsoft complies to all conditions as required by Mass Mutual: We have resources working on SunLife seated in ODC The BAT issues are still raised and there is no customer engagement happening to control situation Performance risk as reported in the previous few weeks at Mass Mutual has been mitigated as reported in the Status section Performance issue needs to be closely monitored as there was a delay in delivery of Performance build and was escalated by the client

No QCs done on Performance builds; a formal process needs to be introduced to perform regression testing on performance builds IHUB continues to be unstable Manulife has been asking for information on upgrades Upgrade decision or policy with respect to Manulife needs to be firmed up and conveyed to the client No Support from Production 2 Resources they are not willing to work in nights Problems will get multiplied when the production support moves to Coimbatore Resources resignations is another threat No tech lead resource in the Production Support team of MLI in Coimbatore Bulk Upload option to Manulife has not yet been delivered as planned. Bhoga requires QA resources to complete this task Team also working on a critical Websphere related P1 issue causing Out of Memory error Production Support track needs to be transitioned to CBE team by Feb 1st, 2011 PSS at Manulife has to be certified for Websphere V 7.0 before which testing both regression and functional testing needs to be done. Influx of defects / bugs is expected once the project goes live in July, 2010 If Phase 2 schedule slips it will impact Synergy. To mitigate risk, prioritization of deliverables needs to be determined and planning for both projects to be completed in unison. Resource risks: Synergy Project, Phase 2 project and production prioritization initiative will run in parallel. Risk of not having experienced resources on the bench if/when additional resources are needed Deadline for completion of Synergy (if approved) is 3/1 Onsite resource risk mitigated Pratap has obtained Canadian WP Client has been asking for some enhancements to be added before March 1st, 2011 release which the team has been pushing back on if enhancements are to be added, it might impact the final delivery Billing Rates to be renegotiated and finalized with client Lot of effort spent on client specific issues (more than 300 hours in 2010) certify the Dependency on QA Automation team to perform penetration testing and build Require approval on the roadmap that has been submitted for PICF and TPP 5.0 Need decision from management on the lifecycle of PICF 1.0 Inability to do proper performance testing (due to non-availability of servers) causes delay in delivery Inability to support a few features like role authoring and rule authoring in the December release Need a decision on lifecycle of PICF 1.0: 1. To plan for resource allocations 2. From Management Entire focus being on Liberty Demo, PSS2.0 track had an impact of it. Project schedule will be delayed by a month from now. The fresh developers lack expertise in PICF Poor performance of PICF 2.0 Base product build gap analysis will not be complete for Liberty inception on Feb 1st, 2011 due to: 1. Interworkspace navigation issues in PSS 2.0 2. Performance issues in PICF 2.0

Inability to support a few features like role authoring and rule authoring in the December release Inability to do proper performance testing (due to non-availability of machines) may cause delay in delivery Penetration testing identified as one of the risk by SN Raos team. Working with QA team to resolve concerns Need a decision on lifecycle of PICF 1.0 to plan for resource allocations SBIL has been asking for information on upgrades Upgrade decision or policy with respect to SBIL needs to be firmed up and conveyed to the client Resource risk: Likelihood of losing 2 developers. Given that more work is expected next year may need more developers to deliver as per client expectations Production Support track needs to be transitioned to CBE team by Feb 1st, 2011 Jasper Reporting: There seems to be an issue with Jasper Reporting deliverable promised to the client it was supposed to be completed in the month of August 2010; but its not yet done. Non-availability of resources is sighted as a reason Merging delivery project / issues code with TPP 4.5 specific code Unplanned leaves the last 1 month mostly Sick Leaves Lack of detailed requirements or requirements provided late Unplanned tasks related to 60 Day project and other customer demos Team is de-motivated due to: 1. Office Moving rumors 2. A feeling of lack of recognition in the team 3. Management needs to address the above 2 concerns SAS Track: Elaboration getting delayed from COE There was a risk of delay in delivery of Impairments as document from COE was delayed Resource risks: Lot of unplanned leaves may hamper delivery schedules QA Automation track currently under PNs team need to be moved to SN Raos team is an urgent need for developers without which the delivery dates might get There impacted

Updated on : Updated by : Mitigation Plan Responsibility

Team will deliver a fully tested gap analysis application mid next month

Team will deliver a fully tested gap analysis application mid next month

Krishan

Krishan Krishan RMG If this is not done, it may impact beginning of Liberty Project RMG

Sumit Sumit

A formal process needs to be introduced to perform regression testing on performance builds

Tech lead resource hired Joining date for the resource is 5th of January, 2011 Bhoga/Balaji Team has identified a fix available with IBM issue should be resolved after obtaining the necessary fix If this is not done, it may impact beginning of Liberty Project Need direction from Management on way forward Joint reviews of specifications, use of client test plans during PS testing cycle, and firm acceptance criteria Rajeshwar/IBM RMG Balaji/Kash

Approval has to be obtained ASAP and work needs to be started RMG/Renu with resources in line However more resources need WP approvals pending with RMG/Renu Renu Team convinced client that this will have an impact on final delivery client agreed for delivery on these enhancements by April This needs to be mutually agreed upon between PlanetSoft and Client

SN Rao Management Management IT

Another release immediately after the final release will be made left out features

Brought in Gaurav Rastogi from platform team. Together, Gaurav, Anantha and Rajiv have implemented all the Services for the Onboarding and are integrating Task Management with Services. Intensive training of 3 weeks on PICF needed for Developers This has been communicated to Shashank and team and working on resolving this issue together RMG Shashank Shashank

Another release immediately after the final release will be made to include the left out features

RMG If this is not done, it may impact beginning of Liberty Project RMG RMG

Risk mitigated by working during this weekend to complete delivery as scheduled RMG RMG

22-Feb-11 Chandra Resolution Date Status Ageing

15-Jan-01

3703

TBD TBD 01-Feb-11 01-Feb-11 34 34

Close Close Close TBD TBD

Close

17-Jan-01 TBD 01-Feb-11 TBD Close Close Close Close Close

3701

Close Close TBD TBD TBD TBD

Close

01-Feb-11 01-Feb-11 01-Feb-11

34 34 07/05/00

DSF - TPP GAIC - PSS ICICI - PSS IFBI - TPP Mass - TPP MLI - PSS MLI - TPP MNYL - TPP PICF 3.0 PSS 2.0 PSS 3.0 SBIL - PSS TPP 4.5

Total Open #NAME? #NAME? #NAME? #NAME? #NAME? 1 #NAME? 3 #NAME? 5 #NAME? 9 #NAME? 2 #NAME? 0 #NAME? 6 #NAME? 4 #NAME? 4 #NAME? 4 #NAME? 10

Close 0 0 0 0 3 2 4 2 0 1 0 0 0

Total Open #NAME? #NAME?

Close 12

Upto 1 Month Upto 2 Months Upto 3 Months More Than 3 Months 0 5 0 0

Project-wise Risks Status

35 30 25
15

20 15 10
15

3 5

4 2

5
1 1 DSF - TPP GAIC - PSS 1 1 ICICI - PSS

3 3 IFBI - TPP

11 8 6

Mass - TPP

MLI - PSS

Total Ope MLI - TPP

Risk Status

80

70

60

50

40

76 64

30

20

10

Total

Open

Risk Ageing

Risk Ageing

3 5 2

Upto 1 Month

Upto 2 Months

10

4 2 11 6 Total Open MLI - TPP 2 Close MNYL - TPP 2

1 4 4 4 PSS 3.0 4 4 SBIL - PSS TPP 4.5

10

5 PSS 2.0

LI - PSS

PICF 3.0

64

12

Open

Close

Upto 3 Months

More Than 3 Months

10

10

SS

TPP 4.5

3 Months

DSF-TPP
# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Date

-TPP
Risk Descritpion Estimates for completion of UW template need to be revised based on clarifications received Requirements for interfaces and requirements for business functionality are out of Sync Changes in CI Re-insurance rules as a part of DSF internal Project/Program will impact the project milestone dates Due to Un-Availability of relevant data like Part 2 Questionnaire and DSF Internal U/W Rules; Scope of Underwriting Templates not well defined and cannot be completed as planned Gap analysis may result in additional customization. Client requirement is to maintain level of 10% or less customization; 6% identified during scope exercise. The Program Manager and the systems and business leads Manager from DSF have been replaced with new personnel in early stages of project. Knowledge gained during discovery and scope exercise at management level lost. Review of key concepts and foundational information needs to be continuously reiterated to ensure common understandings Cost comparison of actual Vs estimates required by client. Risk of engagement issue due to lack of client visibility into costs. DSF was given a gap analysis application for visualization purposes however DSF misunderstood it to be the final build DSF Can not perform connectivity testing without HTTPS: Last week this could not be done as team had to run some missing scripts on DSF Environment it was identified when DSF was trying to do web service testing. It is suspected that some of scripts were not executed properly during initial installation DSF was given a gap analysis application for visualization purposes however DSF misunderstood it to be the final build DSF indicated that some more signed off metadata templates will be revised, PS will not be able to start configure/develop template till the changes/revision are made available to them as this can lead to substantial rework later for PS. Medisys have asked to postpone few of the technical tests (not user acceptance ones) due to a shortage of resources during the timeline proposed by PS & DSF. DSF informed that integration testing schedule is behind plan and is going slow. Delay in Approval of CI & DI template and changes in Life template from DSF can cause schedule delays Gaps may have unknown impact to project dates, costs

Mitigation Plan

Responsibility

Team will deliver a fully tested gap analysis application mid next month

Team will deliver a fully tested gap analysis application mid next Krishan month

Krishan Krishan

Resolution Date

Status

Ageing

15-Jan-01

3703

TBD TBD

GAIC-PSS
# 1 Client

C-PSS
Risk Descritpion Resource risk: 2 resignations from the team. RMG has to fill these two positions, or else revenue that is coming in through CRs might get impacted

Mitigation Plan

Responsibility RMG

Resolution Date 01-Feb-11

Status

Ageing 07/05/00

ICICI-PSS
# 1 Client

I-PSS
Risk Descritpion Production Support track needs to be transitioned to CBE team by Feb 1st, 2011

Mitigation Plan If this is not done, it may impact beginning of Liberty Project

Responsibility RMG

Resolution Date 01-Feb-11

Status

Ageing 07/05/00

IFBI-TPP
# 1 2 3 Client

-TPP
Risk Descritpion Phase - 2: Re-negotiated rate card yet to be finalized Phase - 2: A lot of invoices are yet to be raised because of the above mentioned issue Phase - 2: There seems to be confusion regarding resources allocated in Product Eapp team and IFBI Eapp team; This needs to be addressed ASAP

Mitigation Plan

Responsibility

Resolution Date

Status

Ageing

Mass-TPP
# 1 2 3 4 5 6 7 8 Client

s-TPP
Risk Descritpion Business process documentation not yet done The team is yet to commence test case documentation KT amongst team members need to be done ODC issues: Sumit has to confirm that the ODC at Planetsoft complies to all conditions as required by Mass Mutual: We have resources working on SunLife seated in ODC The BAT issues are still raised and there is no customer engagement happening to control situation Performance risk as reported in the previous few weeks at Mass Mutual has been mitigated as reported in the Status section Performance issue needs to be closely monitored as there was a delay in delivery of Performance build and was escalated by the client No QCs done on Performance builds; a formal process needs to be introduced to perform regression testing on performance builds

Mitigation Plan

Responsibility

Sumit Sumit

A formal process needs to be introduced to perform regression testing on performance builds

Resolution Date

Status Close Close Close

Ageing

TBD TBD

MLI-PSS
# 1 2 3 4 5 6 7 8 9 10 11 Client

PSS
Risk Descritpion IHUB continues to be unstable Manulife has been asking for information on upgrades Upgrade decision or policy with respect to Manulife needs to be firmed up and conveyed to the client No Support from Production 2 Resources they are not willing to work in nights Problems will get multiplied when the production support moves to Coimbatore Resources resignations is another threat No tech lead resource in the Production Support team of MLI in Coimbatore Bulk Upload option to Manulife has not yet been delivered as planned. Bhoga requires QA resources to complete this task Team also working on a critical Websphere related P1 issue causing Out of Memory error Production Support track needs to be transitioned to CBE team by Feb 1st, 2011 PSS at Manulife has to be certified for Websphere V 7.0 before which testing both regression and functional testing needs to be done.

Mitigation Plan

Responsibility

Tech lead resource hired Joining date for the resource is 5th of January, 2011 Bhoga/Balaji Team has identified a fix available with IBM issue should be resolved after obtaining the necessary fix If this is not done, it may impact beginning of Liberty Project Need direction from Management on way forward Rajeshwar/IBM RMG Balaji/Kash

Resolution Date

Status

Ageing

Close

17-Jan-01 TBD 01-Feb-11 TBD Close

3701

MLI-TPP
# 1 2 3 4 5 6 Client

TPP
Risk Descritpion Influx of defects / bugs is expected once the project goes live in July, 2010 If Phase 2 schedule slips it will impact Synergy. To mitigate risk, prioritization of deliverables needs to be determined and planning for both projects to be completed in unison. Resource risks: Synergy Project, Phase 2 project and production prioritization initiative will run in parallel. Risk of not having experienced resources on the bench if/when additional resources are needed Deadline for completion of Synergy (if approved) is 3/1 Onsite resource risk mitigated Pratap has obtained Canadian WP Client has been asking for some enhancements to be added before March 1st, 2011 release which the team has been pushing back on if enhancements are to be added, it might impact the final delivery

Mitigation Plan Joint reviews of specifications, use of client test plans during PS testing cycle, and firm acceptance criteria

Responsibility

Approval has to be obtained ASAP and work needs to be started RMG/Renu with resources in line However more resources need WP approvals pending with RMG/Renu Renu Team convinced client that this will have an impact on final delivery client agreed for delivery on these enhancements by April

Resolution Date

Status Close Close Close Close

Ageing

MNYL-TPP
# 1 2 Client

YL-TPP
Risk Descritpion Billing Rates to be renegotiated and finalized with client Lot of effort spent on client specific issues (more than 300 hours in 2010)

Mitigation Plan This needs to be mutually agreed upon between PlanetSoft and Client

Responsibility

Resolution Date

Status Close Close

Ageing

PICF 3.0
# 1 2 3 4 5 6 Client

F 3.0
Risk Descritpion Dependency on QA Automation team to perform penetration testing and certify the build Require approval on the roadmap that has been submitted for PICF and TPP 5.0 Need decision from management on the lifecycle of PICF 1.0 Inability to do proper performance testing (due to non-availability of servers) causes delay in delivery Inability to support a few features like role authoring and rule authoring in the December release Need a decision on lifecycle of PICF 1.0: 1. To plan for resource allocations 2. From Management

Mitigation Plan

Responsibility SN Rao Management Management IT

Another release immediately after the final release will be made left out features

Resolution Date TBD TBD TBD TBD

Status

Ageing

PSS 2.0
# 1 2 3 4 5 Client

2.0
Risk Descritpion Entire focus being on Liberty Demo, PSS2.0 track had an impact of it. Project schedule will be delayed by a month from now. The fresh developers lack expertise in PICF Poor performance of PICF 2.0 Base product build gap analysis will not be complete for Liberty inception on Feb 1st, 2011 due to: 1. Interworkspace navigation issues in PSS 2.0 2. Performance issues in PICF 2.0

Mitigation Plan Brought in Gaurav Rastogi from platform team. Together, Gaurav, Anantha and Rajiv have implemented all the Services for the Onboarding and are integrating Task Management with Services. Intensive training of 3 weeks on PICF needed for Developers This has been communicated to Shashank and team and working on resolving this issue together

Responsibility

RMG Shashank Shashank

Resolution Date

Status

Ageing

Close

PSS 3.0
# 1 2 4 5 Client

3.0
Risk Descritpion Inability to support a few features like role authoring and rule authoring in the December release Inability to do proper performance testing (due to non-availability of machines) may cause delay in delivery Penetration testing identified as one of the risk by SN Raos team. Working with QA team to resolve concerns Need a decision on lifecycle of PICF 1.0 to plan for resource allocations

Mitigation Plan Another release immediately after the final release will be made to include the left out features

Responsibility

Resolution Date

Status

Ageing

SBIL-PSS
# 1 2 3 4 Client

L-PSS
Risk Descritpion SBIL has been asking for information on upgrades Upgrade decision or policy with respect to SBIL needs to be firmed up and conveyed to the client Resource risk: Likelihood of losing 2 developers. Given that more work is expected next year may need more developers to deliver as per client expectations Production Support track needs to be transitioned to CBE team by Feb 1st, 2011 Jasper Reporting: There seems to be an issue with Jasper Reporting deliverable promised to the client it was supposed to be completed in the month of August 2010; but its not yet done. Nonavailability of resources is sighted as a reason

Mitigation Plan

Responsibility

RMG If this is not done, it may impact beginning of Liberty Project RMG RMG

Resolution Date

Status

Ageing

01-Feb-11 01-Feb-11 01-Feb-11

34 34 34

TPP 4.5
# 1 2 3 4 5 6 7 8 9 10 Client

4.5
Risk Descritpion Merging delivery project / issues code with TPP 4.5 specific code Unplanned leaves the last 1 month mostly Sick Leaves Lack of detailed requirements or requirements provided late Unplanned tasks related to 60 Day project and other customer demos Team is de-motivated due to: 1. Office Moving rumors 2. A feeling of lack of recognition in the team 3. Management needs to address the above 2 concerns SAS Track: Elaboration getting delayed from COE There was a risk of delay in delivery of Impairments as document from COE was delayed Resource risks: Lot of unplanned leaves may hamper delivery schedules QA Automation track currently under PNs team need to be moved to SN Raos team There is an urgent need for developers without which the delivery dates might get impacted

Mitigation Plan

Responsibility

Risk mitigated by working during this weekend to complete delivery as scheduled RMG RMG

Resolution Date

Status

Ageing