Professional Documents
Culture Documents
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10.1 Communications Planning 10.2 Information Distribution 10.3 Performance Reporting 10.4 Administrative Closure
Project Communications Management includes the processes required to ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information. It provides the critical links among people, ideas, and information that are necessary for success. Everyone involved in the project must be prepared to send and receive communications in the project language and must understand how the communications they are involved in as individuals affect the project as a whole. Figure 101 provides an overview of the following major processes: 10.1 Communications Planningdetermining the information and communications needs of the stakeholders: who needs what information, when will they need it, and how will it be given to them. 10.2 Information Distributionmaking needed information available to project stakeholders in a timely manner. 10.3 Performance Reportingcollecting and disseminating performance information. This includes status reporting, progress measurement, and forecasting. 10.4 Administrative Closuregenerating, gathering, and disseminating information to formalize phase or project completion. These processes interact with each other and with the processes in the other knowledge areas as well. Each process may involve effort from one or more individuals or groups of individuals based on the needs of the project. Each process generally occurs at least once in every project phase. Although the processes are presented here as discrete elements with well-defined interfaces, in practice they may overlap and interact in ways not detailed here. Process interactions are discussed in detail in Chapter 3. The general management skill of communicating (discussed in Section 2.4.2) is related to, but not the same as, project communications management. Communicating is the broader subject and involves a substantial body of knowledge that is not unique to the project context. For example: Sender-receiver modelsfeedback loops, barriers to communications, etc. Choice of mediawhen to communicate in writing versus when to communicate orally, when to write an informal memo versus when to write a formal report, etc. Writing styleactive versus passive voice, sentence structure, word choice, etc. Presentation techniquesbody language, design of visual aids, etc. Meeting management techniquespreparing an agenda, dealing with conflict, etc.
1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA
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FIGURE 101
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1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA
10.1.1.2
Inputs
.1 Communications requirements .2 Communications technology .3 Constraints .4 Assumptions
Outputs
.1 Communications management plan
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10.1.1.3
.3 Constraints. Constraints are factors that will limit the project management teams options. For example, if substantial project resources will be procured, more consideration will need to be given to handling contract information. When a project is performed under contract, there are often specific contractual provisions that affect communications planning. .4 Assumptions. Assumptions are factors that, for planning purposes, will be considered to be true, real, or certain. Assumptions generally involve a degree of risk. They may be identified here or they may be an output of risk identification (described in Section 11.1).
Inputs
.1 Work results .2 Communications management plan .3 Project plan
Outputs
.1 Project records
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1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA
10.3
Inputs
.1 Project plan .2 Work results .3 Other project records
Outputs
.1 Performance reports .2 Change requests
1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA
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10.3.1
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1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA
10.4
Cumulative Values
Actual Cost
Budget
Inputs
.1 Performance measurement documentation .2 Documentation of the product of the project .3 Other project records
Outputs
.1 Project archives .2 Formal acceptance .3 Lessons learned
1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA
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FIGURE 103
WBS Element
1.0 2.0 3.0 4.0 5.0 6.0 7.0 Pre-pilot planning Draft checklists Curriculum design Mid-term evaluation Implementation support Manual of Practice Roll-out plan Totals
Budget ($)
63,000 64,000 23,000 68,000 12,000 7,000 20,000 257,000
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1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA