HP Backup & Recovery Manager

Recovery Discs enable disaster HP provides free data and system file protection for its business desktops, notebooks, recovery Recovery Manager saves your computer's HP Backup and and workstations. With HP Backup & Recovery software image on Recovery Discs (CDs or DVDs). You have the flexibility to save both the original factory software image that came with your HP computer and your Manager, you can quickly recover and get software image that includes your customizations and data. back to work when information is accidentally These Recovery Discs enable full recovery of your computer critical hardware Since HP now deleted or your operating system is corrupted. should a this simple tool to failure occur.own Recovery provides create your
Help your company protect against potentially disastrous data loss. HP Backup & Recovery Manager helps protect the data and system state of your HP computer by taking scheduled snapshots, which can be stored in a protected area on the primary hard drive, a secondary hard drive, a network drive, or on external optical media. Create Recovery Discs (CDs or DVDs) based on the software image shipped from the factory or your software image that includes your customizations and data. System backup and disaster recovery is now simpler and more powerful for all users, regardless of connectivity. Discs, HP commercial PCs that include HP Backup and Recovery Manager will not include factory restore CDs. HP Backup & Recovery Manager is preloaded on new HP commercial desktops, workstations, notebooks, and tablet PCs introduced starting March 2006*. For product availability, visit www.hp.com/go/easydeploy.
*

Up to 8GB of the hard drive is reserved for the system recovery software.

Easy to run, easy to restore

HP Backup and Recovery Manager is quick and user-friendly. To run, simply go to All Programs > HP Backup & Recovery > HP Backup and Recovery Manager. With HP Backup & Recovery Manager, file restoration is easy. To recover a deleted file, simply use the Restore Wizard. For a full system restoration, press the F11 key during bootup and then select "Recover PC" from the menu.

Safeguard your system files and critical data

HP Backup & Recovery Manager provides the following features and benefits:

Feature
Create Recovery Discs Backup individual files and folders Backup open or locked application files (such as .pst files) Backup data to hidden partition on the user's local hard drive Backup data to a secondary hard drive, CD-R, DVD-R, flash media or network drive (recommended) Scheduled backups and restore point snapshots Create system recovery points Number of snapshots limited only by available storage space

Benefit
Software backup in case of critical hardware failure Protect your critical data quickly Backup Microsoft Outlook files without exiting the application Enables fast and convenient recovery from accidental file deletion or system corruption Enables user flexibility and choice

Automate the protection of your system Captures all changes made to your system applications, data and settings Provides ability to roll back to a known good state or recover individual documents/files from a long history Restore your system even when the operating system fails to load Simple interface for all users Added control for advanced users

One button restore in pre-OS environment Wizard backup and restore interfaces Advanced backup and restore interfaces

Language support
The HP Backup & Recovery Manager user interface and documentation is available in Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish.

2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

For more information about HP products and services, visit www.hp.com

4AA0-4498ENW, 03/2006

HP Backup and Recovery Manager

User Guide Version 1.0

Table of Contents
Introduction Installation How to Install Language Support HP Backup and Recovery Manager Reminders Scheduled Backups What Can Be Scheduled? When Can Backups Be Scheduled? How to Create Schedules How to Delete Schedules Manual Backups How to Back Up Individual Files and Folders

How to Create Entire Drive Backups How to Create Recovery Points How to Manage Recovery Points Saving Backups to Network or CD/DVD Recovery Recovery Media Creator How to Recover Backup Tips Expert Options Notebook Requirements HP Recovery Partition Removal Wizard Why HP Recommends Users Preserve the Recovery Partition Why Some Users May Desire to Remove the Recovery Partition How to Remove the Recovery Partition Uninstall What is Removed How to Uninstall Glossary Entire Drive Backup Initial Recovery Point Recovery Point Recovery Partition Recovery Disc Set

Introduction
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups. Recovery Points and File Backups can be copied to CD or DVD discs, if the appropriate hardware is installed, while all backups can be copied to network or secondary hard disks. All of these features make the HP Backup and Recovery Manager a necessary tool to ensure the security of your data.

Installation
The HP Backup and Recovery Manager is available in two forms: 1. Shipped preinstalled on the computer 2. Shipped with HP add-on hardware

How to Install
When preinstalled on the computer, HP Backup and Recovery Manager is automatically part of the Recovery Partition and when created, the Recovery Disc Set. This application is already resident on the computer and will be automatically deployed again when the system is recovered. When included as part of an HP hardware purchase, the HP Backup and Recovery Manager is easily installed by running the setup.exe application from the CD.

Language Support
HP supports the following languages for the HP Backup and Recovery Manager: Arabic Brazilian Portuguese Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Russian Simplified Chinese Spanish Swedish Traditional Chinese Turkish

HP Backup and Recovery Manager

The HP Backup and Recovery Manager is a highly versatile application for ensuring the continued security of the system hard drive. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Recovery Points are created to back up the entire system incrementally Entire Drive Backups are created to back up the entire system in a single archive. File Backups are created to back up individual files.

Recovery Points and File Backups can be saved to CD or DVD, if the appropriate hardware is installed, while all backups can be copied to network or secondary hard disks.

Reminders
Upon installation, the HP Backup and Recovery Manager will remind the user to create the Recovery Disc Set immediately to ensure that there is a backup in a place other than the primary hard drive. This reminder can be delayed for a week at a time. On the fourth display, an additional option appears. Selecting this option disables the reminder permanently. Note: HP highly recommends creating the Recovery Disc Set immediately.

Scheduled Backups
The HP Backup and Recovery Manager provides a convenient scheduling utility. Once configured, scheduled backups require no user intervention. HP recommends that the backup schedule be created immediately to ensure continued system and data security.

What Can Be Scheduled?

Any backup that can be created manually can be scheduled. These include: Recovery Points Entire Drive Backups File Backups

When Can Backups Be Scheduled?

HP Backup and Recovery Manager provides a variety of scheduling options: 1. 2. 3. 4. 5. Daily - time specified Weekly - time and day specified Monthly - 1st or 15th and time specified At Windows Startup - after a delay On Docking - For select HP Notebooks

How to Create Schedules

Convenient schedules can be created easily with the HP Backup and Recovery Manager: 1. On the Windows Start Menu, select HP Backup and Recovery folder. 2. Select HP Backup Scheduler. 3. Follow the Backup Scheduler wizard to complete the schedule.

How to Delete Schedules

Once created, the HP Backup and Recovery Manager schedule entries cannot be modified. If a modification is desired, change the schedule by first deleting the existing entry, then creating new entries. To delete schedule entries: 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select HP Backup Scheduler. 3. After the Welcome screen for HP Backup Scheduler, a screen appears showing all of the schedule entries. 4. Select the entry to delete. 5. Select Delete scheduled backup. Click Next to continue. 6. Confirm the deletion.

Manual Backups
The HP Backup and Recovery Manager allows the user to create backups manually or automatically. The manual backup option is useful for creating single archives; however, HP encourages users to create a regular automated backup schedule.

How to Back Up Individual Files and Folders

HP Backup and Recovery Manager allows the user to backup individual files and folders to a network, hard drive, or CD/DVD disc. 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Backup to protect system settings and important files. Click Next to continue. 4. Select Backup individual files and folders. Click Next to continue. 5. Select Backup selected files from most common locations, and click Next to continue. 6. Select the types of files to backup. 7. Add security settings, if desired. 8. Select the destination for the backup. 9. Follow the wizard to finish creating the backup. Note: Advanced Backup is for experienced users and is not covered within this document.

How to Create Entire Drive Backups

Entire Drive Backups create a full backup of the entire primary hard drive. The HP Backup and Recovery Manager provides a simple interface for managing this process. 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Backup to protect system settings and important files. Click Next to continue. 4. Select Backup entire hard drive. Click Next to continue. 5. After the Welcome screen, select the destination for the backup and click Next to continue. 6. Add security settings, if desired. 7. Follow the wizard to finish creation.

How to Create Recovery Points

The HP Backup and Recovery Manager provides a simple interface for creating new Recovery Points. 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Backup to protect system settings and important files. Click Next to continue. 4. Select Create or manage Recovery Points. Click Next to continue. 5. If there are already Recovery Points on the system, select Create New Recovery Point. Click Next to continue, otherwise follow the wizard to create a Recovery Point. 6. Follow the wizard to create a Recovery Point.

How to Manage Recovery Points

The HP Backup and Recovery Manager allows the Recovery Points created on the hard drive to be deleted or moved to a CD or DVD to free up hard disk space. To access the Recovery Point Manager and manage Recovery Points: 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Backup to protect system settings and important files. Click Next to continue. 4. Select Create or manage Recovery Points. Click Next to continue. 5. After the Welcome Screen, there may be a warning screen stating that files over certain sizes may not be backed up to CD or DVD. By default, this is 600MB for CDs and 4GB for DVDs. Click Next to continue. 6. Select the location of the Recovery Points to manage. For Recovery Points On another hard disk or On network, select Yes to use the current folder and click Next to continue. 7. Select Manage Existing Recovery Points on the hard drive. Click Next to continue. Note: if there are no Recovery Points, this option does not appear. 8. It is possible to delete all Recovery Points back to a specific time or move all Recovery Points to CD or DVD disc with appropriate hardware. Select an option and follow the wizard to finish. Note: As Recovery Points are incremental, deleting one Recovery Point also deletes all subsequent Recovery Points. Each Recovery Point location is independent of the others, as well. For example, Recovery Points created on the network are incremental, but independent of Recovery Points stored on an external hard drive. If a Recovery Point is deleted from the network location, this affects only the Recovery Points in that network location and not other locations.

Saving Backups to Network or CD/DVD

Recovery Points, Entire Drive Backups and File Backups may be saved to a Network Drive, while Recovery Points and File Backups may be burned to CD/DVD, depending on hardware available. These discs can be used with the Recovery Disc Set created by Recovery Media Creator to recover the system fully, up to the moment the last archive was created. File Backups may be saved to network, secondary hard drive or CD/DVD during the backup creation process, while Entire Drive Backups may be saved to Network or secondary hard drive. 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Backup to protect system settings and important data files. Click Next to continue. 4. Select Backup individual files and folders for File Backups, or select Backup entire hard drive to create an Entire Drive Backup. Click Next to continue. 5. Follow the wizard to back up to a network drive, secondary hard drive or, for File Backups only, create CDs or DVDs. During Recovery Point creation, Recovery Points may be saved to a network location; however, CD or DVD archives are created separately from that process. 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Backup to protect system settings and important files. Click Next to continue. 4. Select Create or manage Recovery Points. Click Next to continue. 5. After the Welcome screen, select Manage existing Recovery Points on the hard drive. Click Next to continue. 6. Select Move all Recovery Points to CD/DVD. Click Next to continue. 7. Follow the wizard to complete creation of the CD or DVD discs.

Recovery
The ability to recover from a system problem and to retrieve a file from a backup are important elements of an overall data security program. The HP Backup and Recovery Manager provides a simple interface for recovering individual files or the entire PC hard drive. Recovery may be performed from a Recovery Disc Set or the Recovery Partition.

Recovery Media Creator

Creating a Recovery Disc Set is one of the most important things that can be done for PC hard drive security. To access the Recovery Media Creator: 1. Launch HP Backup and Recovery Manager. 2. After the Welcome Screen, select Create factory software recovery CDs or 3. Follow the wizard.

DVDs to recover the system.

This wizard makes it possible to create the recovery discs directly or to save the discs to the hard drive as ISO images. These ISO images can be saved to disc later using another application. Note: This application cannot burn these ISO images to disc once saved to hard drive but will create the Recovery Disc Set and any other backups or Recovery Point discs. The HP Restore Plus! CDs and the Initial Recovery Point may be saved to disc as often as necessary, but only a single copy of the Microsoft Windows CD can be created, due to licensing constraints. Note: This applies if HP Backup and Recovery Manager was preinstalled.

How to Recover
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set.

Recovery of Files and Folders

Within Windows, the HP Backup and Recovery Manager provides the capability of recovering individual files and folder from a backup. 1. On the Windows Start Menu, select HP Backup and Recovery. 2. Select the HP Backup and Recovery Manager. 3. After the Welcome Screen, select Recover important files or the entire system. Click Next to continue. 4. Select Recover individual files and data. Click Next to continue. 5. Follow the wizard to select the files and complete the recovery.

PC Recovery
PC Recovery allows the user to recover from a system error or to return the PC hard drive to an earlier state in time. The HP Backup and Recovery Manager must run PC Recovery from the Recovery Partition. There are two ways to get to PC Recovery: To 1. 2. 3. get to PC Recovery from Windows: On the Windows Start Menu, select HP Backup and Recovery. Select the HP Backup and Recovery Manager. After the Welcome Screen, select Recover important files or the entire system. Click Next to continue. 4. Select PC Recovery. Click Next to continue. 5. The system reboots before continuing to PC Recovery. To get to PC Recovery when Windows is unavailable: 1. Turn on the PC. 2. Press F11 on the keyboard immediately when Press F11 for Emergency Recovery appears. Backup Before Recovery The HP Backup and Recovery Manager allows the user to back up important files before performing a PC Recovery. 1. From Windows or F11 Emergency Recovery, enter PC Recovery. 2. Select Back up Files. Click Next to continue. 3. Follow the wizard to backup files this is similar to backing up files under Windows.

Using Recovery Points Recovery Points are incremental records of the PC between Recovery Points. The HP Backup and Recovery Manager allows a user to return the entire PC hard drive to the state it was in at the time a Recovery Point was created. To perform PC Recovery using a Recovery Point: 1. 2. 3. 4. 5. From Windows or F11 Emergency Recovery, enter PC Recovery. Select Recover PC to a specific point in time and click Next to continue. Select the Recovery Point to which the PC will recover. Select files to preserve or recover without preserving files. Follow the wizard to complete the recovery.

Recovery to Factory Specifications The HP Backup and Recovery Manager allows the user to recover the PC hard drive to the original factory configuration, if the HP Backup and Recovery Manager was preinstalled on the system. 1. From Windows or F11 Emergency Recovery, enter PC Recovery. 2. Select Recover PCs factory installed operating system, drivers, utilities and applications. Click Next to continue. 3. Follow the wizard to recover the PC to the factory specifications.

Backup Tips
1. Create a Recovery Disc Set as soon as possible. 2. Create a backup schedule for regular convenient Recovery Point creation to ensure system hard drive security. 3. Regularly archive Recovery Points to CD/DVD.

Expert Options
The HP Backup and Recovery Manager includes an expert mode that takes experienced users directly to the following backup and recovery options:

Create system recovery discs Creates a Recovery Disc Set of CDs or DVDs using the Recovery Media Creator. Backup entire hard drive Creates an Entire Drive Backup. Backup individual files and data Creates a File Backup on network, hard drive, or disc. Create or manage recovery points Creates Recovery Points on the network or hard drive. Also deletes existing Recovery Points or moves them to CD or DVD discs. Schedule backups Creates backup schedules for Recovery Points, File Backups, or Entire Drive Backups. Recover individual files and data Recover files stored in a File Backup. Start PC Recovery Reboot the PC to the Recovery Partition and recover using the Initial Recovery Point and subsequent Recovery Points.

Notebook Requirements
The HP Backup and Recovery Manager operations are intensive for the hard disk and CD or DVD drive and all drives require a lot of power under such usage. The HP Backup and Recovery Manager, therefore, requires that notebook computers use AC power when this application is running and while all scheduled backup operations are taking place.

HP Recovery Partition Removal Wizard

The HP Backup and Recovery Manager contains an application for removing the Recovery Partition, should that be desired or necessary.

Why HP Recommends Users Preserve the Recovery Partition

The Recovery Partition contains a record of all software installed at the factory and shipped with this system, including the ISO images for the Microsoft Operating System, HP Restore Plus! and other supplemental and recovery products, as appropriate. The HP Backup and Recovery Manager uses this record to recover the system hard drive. Removing the Recovery Partition destroys this record. If necessary, the Recovery Partition may be removed. Before doing so, however, the Recovery Media Creator should be run to create a disc backup of the software on the Recovery Partition, including all ISO images.

Why Some Users May Desire to Remove the Recovery Partition

On some computers with small hard drives, the Recovery Partition may consume much needed hard drive space. While HP does not recommend removing the Recovery Partition, it is possible to remove this partition. Always create a Recovery Disc Set before removing the Recovery Partition.

How to Remove the Recovery Partition

To remove the Recovery Partition: 1. On the Windows Start Menu, select the Remove HP Recovery Partition from the HP Backup and Recovery folder. 2. Follow the wizard.

Uninstall
The install program includes a method for uninstalling the application.

What is Removed
When uninstalling the HP Backup and Recovery Manager, all components and features are removed. In addition, all Recovery Points, Entire Drive Backups and the Recovery Partition are removed from the system. File Backups are independent executable files and will not be affected by the removal of HP Backup and Recovery Manager. The Recovery Disc Set or the original application CD are required to reinstall the HP Backup and Recovery Manager. Note: HP recommends creating the Recovery Disc Set before uninstalling the HP Backup and Recovery Manager. This protects the Microsoft Windows CD, HP Restore Plus! CD and supplemental CDs which may reside in the Recovery Partition.

How to Uninstall
To uninstall the HP Backup and Recovery Manager use the Control Panel Add or Remove Programs utility. 1. 2. 3. 4. 5. 6. Open the Windows Start Menu. Select the Control Panel. Click on Add or Remove Programs. Select the HP Backup and Recovery Manager. Click Remove. Follow the wizard to complete the removal of the HP Backup and Recovery Manager.

Glossary
Entire Drive Backup
This is a backup of every file and folder on the primary hard drive, including most partitions. Partitions not included are the Recovery Partition, hidden, and non-Windows partitions. This backup can be used in conjunction with the Recovery Partition to recover the system to the state it was when the Entire Drive Backup was created.

Initial Recovery Point

The first recovery point of the system is called the Initial Recovery Point. This includes all system files and application files necessary to recover the primary hard drive to the moment that the Initial Recovery Point was created.

Recovery Point
Recovery Points are differential and incremental images of the primary hard drive. Starting from the Recovery Partition image or the Initial Recovery Point, each subsequent Recovery Point contains a differential image between the previous archive or Recovery Points and the current system status. Any new or modified file is added to the Recovery Point, while deleted files are noted as deleted.

Recovery Partition
This is a hidden or secured partition on the system that, when preinstalled, contains an image of all factory-installed software. This partition also contains the Initial Recovery Point. The Recovery Partition is bootable and is used to reinstall all software originally shipped on the hard drive.

Recovery Disc Set

This is a set of CDs or DVDs created from the system. It includes a backup of the Microsoft Windows operating system and all applications, drivers, and data that existed on the primary hard drive when the Initial Recovery Point was created.

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HP Notebook PCs - Ordering and Installing a Recover DVD set for Windows XP
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Finding the product number and serial number Determining the operating system for the Recovery Discs Ordering Recovery Discs online Using Recovery Discs Obtaining and installing updates Contacting Support

This document pertains to HP Notebook PCs with Windows XP.

Ordering a Recovery Disc Set

This document contains information about ordering a recovery disc set in the United States an Canada. If you are outside of the United States or Canada, please see Europe, Middle East, a Africa - Statement on the Availability of the Recovery Software on CD , or contact your local H support center for information about obtaining recovery DVDs. Since it can take several days to receive your recovery discs after ordering, you may want to u the PC System Recovery utilities , which come pre-installed on your PC, to restore your computer to its original factory image. You may also want to take advantage of the PC Recove Disc Creator utility, which allows you to create your own set of recovery discs. HP recommend creating your own set of recovery discs as a precautionary step while your PC is running properly in case the hard drive should crash completely. To open the PC Recovery Disc Creator utility, click Start , All Programs , System Recovery and then PC Recovery Disc Creator . If you do not have access to the PC Recovery Solution because of a corrupt or deleted recove partition or because you have since installed a retail version of Windows XP, HP offers recove disc sets at cost (all you pay for is the cost of the media, shipping, and handling). You will nee your serial number, the name of the edition of Windows XP that came installed on the PC, and your credit card information to order. NOTE: HP cannot create recovery discs that contain software that Microsoft consider obsolete, such as Windows 3.1, 95, and 98.

Finding the product number and serial number

To order products, software and drivers, you will need to know the product number and serial number of your notebook PC. To find the product number and serial number for your PC, click Start and then Help and Support . In the HP Help and Support window, click System Information to open the System Information window. The Serial Number and Product Number are displayed. Alternately, press the fn and esc keys at the same time to open the System Information window. The Product name and number and the serial number are displayed. If you cannot log into Windows to obtain this information, you can find the serial number (s/n) and the product number (p/n) on the label that is adhered to the PC - it is usually on the botto of the notebook PC.

1 - Product Name 2 - Serial Number 3 - Product Number

NOTE: If the title on the Help & Support page is not Windows XP HP Total Care , you need to go to hp.com/go/helpandsupport install the current version of Help & Support for XP.

Determining the operating system for the Recovery Discs

Each HP PC model comes with a specific operating system installed. You can only order a se recovery discs for the operating system that was delivered with the computer. You cannot ord recovery discs from HP for a different operation system. Use the following chart to order discs the correct operating system. Recovery Disc Set by Operating System In this situation Original OS is XP and PC is not Vista-capable Select recovery discs for this OS Order the XP recovery disc set. Do not upgrade to Vista

Original OS is XP, the PC is Vista- Order the XP recovery disc set or create a set of XP capable, and I am ready to recovery discs using Recovery Manager before attempti upgrade to Vista to upgrade to Vista. Original OS was XP, I tried to upgrade to Vista but the upgrade failed. Original OS was XP and I successfully upgraded to Vista. Original OS is Vista. Original OS is Vista, but when I downgraded to XP there are no drivers available. Order an XP recovery disc set.

Order an XP recovery disc set. Not eligible for Vista. Use the Windows Backup and Restore Center to back up all the Windows-recommended files. Order a Vista recovery disc set or create a set of Vista recovery discs using Recovery Manager. Order the Vista recovery disc set. HP does not support downgrading Vista PCs to a different OS.

Ordering Recovery Discs online

The steps in this section apply to the United States and Canada. If you are not in the United States or Canada, please see Europe, Middle East, and Africa - Statement on the Availability the Recovery Software on CD , or contact your local HP support center for information about obtaining recovery DVDs. NOTE: Please be aware that using recovery discs ordered directly from HP may take four to six hours and require several restarts. To order a set of recovery discs for your particular model from HP.com, you need to know the product number, the serial number, and follow the steps below. 1. Go to hp.com, select your country or region (if prompted), and then click Support & Drivers . 2. Select the Download drivers and software (and firmware) option, enter your produc name and/or product number (for example, dv1000 CTO, DZ677AV, dv2000z CTO, or GD275AV), and then click Go to start the search.

3. Select a language from the Choose your software/driver language drop-down list, if necessary. 4. Select the operating system that came with your PC. See the chart above to determine the operating system for which you are eligible. 5. Scroll down to CD-ROM order page - Recovery Discs and select the appropriate recovery disc set to open the ordering page. If a recovery disc set for the operating system that you want is not listed, check the oth operating system listings. 6. Select the appropriate country or region, if prompted, and then click Submit . 7. Enter the required serial number and additional required information on the order page then click Next .

8. Follow the on-screen instructions to provide shipping and payment information. The appropriate recovery discs will be sent as requested.

Using Recovery Discs

Using the HP recovery discs will erase all the files on the hard drive and restore your PC back its original factory image. Therefore, it is important to back up all of your files to an external dr such as a flash drive, label them, and store them in a safe place before using them. To use your HP recovery discs, follow the steps below. 1. Turn on your notebook PC, if is not already turned on, open the optical drive, insert the first disc, and then shut down your PC while the door to the optical drive is still open. 2. Close the door to the optical drive. 3. Turn your notebook PC back on. The notebook will boot from the optical drive and star the recovery process. NOTE: If prompted, press any key to boot from the recovery DVD instead of the hard drive. 4. Accept or reject the option to back up your system at the prompt, and then follow the o screen instructions to return your notebook PC back to its original factory image.

The image on your notebook PC should now be just as it was when it shipped from the factory

Obtaining and installing updates

After restoring your PC to the original factory image, it is extremely important to obtain and install updates for your PC and the software that has released since the manufacture date of your PC. You should be sure to get the latest updates from HP.com, which will include HP Update, HP Health Check, HP QuickPlay, BIOS, and device driver updates. To get these updates, go to the Software & Driver downloads page, enter your product numbe select your operating system, and then scroll through the listing and download the update files specifically HP Update, HP Health Check, and HP QuickPlay. If you do not have HP Update, you should be sure to get the latest Help & Support application from hp.com, which includes the HP Update utility. HP Update analyzes your PC and recommends specific updated programs. You should also obtain and install updates for your anti-virus and spyware utilities as soon as possible.

Contacting Support
If you could not create the recovery discs, or order replacement discs, click contact HP , near the top of this web page, for more support options. You may also contact an authorized HP service center or retailer for assistance.

See also
HP Notebook PCs - Using the PC Recovery Solution HP Help & Support for XP HP Update: SP38874 File Download HP Update: SP38874 Instructions/Information

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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01604120 Version: 1 HP Notebook PCs - HP Recovery Manager Does Not Allow Creation of HP Recovery DVDs NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice. Release Date: 2008-11-08 Last Updated: 2008-11-08 DESCRIPTION This document applies to HP Notebook PCs with Microsoft Windows Vista HP Recovery Manager does not allow the creation of HP recovery DVDs. SCOPE The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory. RESOLUTION HP Recovery Manager does not have the ability to create DVD restore discs. Please contact HP Service and Support for further assistance to request DVD restore discs. Please specify the notebook PC model.
Hardware Platforms Affected: HP EliteBook 6930p Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 6730s Notebook PC, HP EliteBook 2530p Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6535b Notebook PC, HP EliteBook 8530p Notebook PC, HP 540 Notebook PC, HP EliteBook 8730w Mobile Workstation, HP Compaq 6730b Notebook PC, HP EliteBook 2730p Notebook PC, HP 550 Notebook PC, HP Compaq 2230s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6530s Notebook PC, HP EliteBook 8530w Mobile Workstation, HP Compaq 6535s Notebook PC, HP Compaq 6530b Notebook PC, HP 2133 Mini-Note PC Operating Systems Affected: Microsoft Windows Vista (32-bit), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64bit)(Standard HP Product), Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Starter (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Software Affected: Not Applicable Support Communication Cross Reference ID: IA01602914 Source: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01604120&dimid=100 4639528&dicid=alr_nov08&jumpid=em_alerts/us/nov08/all/xbu/emailsubid/mrm/mcc/loc/rbu_category_HPNot ebookPCs-H/alerts

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HP Customer Care | HP Pavilion Notebook PCs

HP Notebook PCs - Using HP Backup and Recovery Manager

This document pertains to HP Notebook PCs with Windows Vista.

About the HP Recovery Manager

The HP Backup and Recovery Manager on HP Pavilion and Compaq Presario PCs is an easyto-use, versatile application that allows you to: Create a set of operating system recovery discs Recover the PC to the original operating condition in the event of a critical system failure Backup and restore important files Reinstall hardware drivers and applications Access the Microsoft Restore function to restore applications to an earlier point in time Perform a series of checks on the hardware components and files Remove the HP Recovery Partition to reclaim space on the hard drive All of these features make the HP Backup and Recovery Manager a necessary tool for ensuring data security. For information specific to the Windows XP operating system, see HP Notebook PCs - Using the PC Recovery Solution .

Why perform a System Recovery?

Some reasons for performing a system recovery to restore the computer to original operating condition include: The Windows Vista operating system files were accidentally moved, deleted, or corrupted, and cannot be repaired. The notebook PC is infected with a virus or other form of malicious software that cannot be removed by anti-virus software. The hard disk drive is damaged, contains no data, or is not responding. Removing all the existing user files and programs before giving the PC to someone else. HP does not provide recovery discs with newer PCs, because the user can create personal recovery discs during the initial setup of the computer. NOTE: The HP Recovery Manager restores the PC to the original licensed operating system. If the operating system was upgraded to Windows Vista from XP, use the recovery discs to restore the PC back to its original XP factory settings. After the PC is restored to its original condition, it can be upgraded to Vista once again.

Decide when to create the recommended recovery discs

HP provides the HP Recovery Manager to create a set of recovery discs for the operating system. During the initial set up of the PC, the HP Backup and Recovery Manager prompts the

user to create a set of recovery CDs or DVDs. Once the recovery discs are created, if the hard drive crashes or the system becomes corrupted, use the recovery discs restore the system to its original condition. CAUTION:The HP Recovery Manager allows the creation of only one (1) set of recovery discs, and the discs are unique to the individual PC. The recovery discs cannot be used to restore the operating system to another PC.

Create the operating system recovery discs

When creating the recovery discs, the HP Recovery Manager examines the PC and determines how many blank CDs or DVDs the disc creation process will require. The disc creation process may require up to ten or more CD-R discs or up to three DVD-R or DVD+R discs. CAUTION:The discs must be either CD-R, DVD-R, or DVD+R. Do not use CD-R/W or DVD-R/W read/write type discs because the creation process will fail. Create a set of operating system recovery discs by following the steps below. 1. Click Start and type Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens. Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens. 2. Click Advanced options , Recovery disc creation , and then click Next . 3. When prompted, put a blank disc in the optical disc drive and follow the on-screen instructions to create the recovery discs. After all of the recovery discs are created, label the discs and store them in a safe place. NOTE: If the recovery discs fail during the creation or become corrupted, you can order a replacement CD or DVD with the original operating system from HP.

Recover the PC to the original operating condition

If the hard disk drive fails or becomes corrupted, the HP Recovery Manager or the recovery discs can be used to restore the PC back to its original factory operating system settings. Because the Recovery process removes all software and files saved to the hard drive, HP recommends: Perform all of the other troubleshooting options before doing a complete system recovery. Perform a complete backup of all important data and files before starting recovery. WARNING: All data on the hard drive will be lost during the recovery. Backup all data prior to recovering the PC to its original operating condition.

Restore the PC to its original condition with the HP Recovery Manager from within Windows Vista
If the PC can be started and launches into Windows, use the HP Recovery Manager on the hard drive to restore the PC to the original factory condition by following the steps below. 1. Click Start and type Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens. Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens. 2. Click Advanced options , System recovery , and then click Next . The PC will

restart. Alternately, if Advanced options is disabled, click Next , and then System Recovery . The PC will restart. 3. When the PC restarts, select the System recovery option and click Next . 4. If prompted to use the Microsoft System Restore program, click No , and then click Next . 5. When prompted, select the Back up your files first (recommended) option, and then click Next . Follow the on-screen instructions. 6. When prompted to Recover without backing up your files , please STOP before clicking Next . This is the final opportunity to change your mind about recovering the PC and deleting all the files at this time. Once you click Next , the restore process cannot be stopped 7. If you are satisfied that you want to begin the recover process, click Next . The PC immediately begins formatting the hard drive and destroying all data. The recovery process may take up to several hours and will return the PC to its original condition. Any custom settings, drivers, software programs and updates, and/or hardware updates are lost and must be reinstalled. NOTE: If the recovery discs that were created fail or become corrupted, see order a replacement CD or DVD with the original operating system from HP.

Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to the original operating condition by following the steps below. 1. Press the Power button to start the PC and immediately press the F11 key to open the HP Recovery Manager. If the HP Recovery Manager can access the hard drive, a prompt is displayed to backup the user files before beginning the recovery. Follow any on-screen instructions. If the HP Recovery Manager cannot access the hard drive to fix any system errors, use the set of recovery discs to recover the hard drive to its original condition.

Restore the PC to its original condition with the recovery discs

If the PC cannot access Windows, and the Recovery Manager cannot be started by selecting the F11 key on start-up, use the recovery discs to start the PC and restore the hard drive to the original operating condition by following the steps below. NOTE: Please be aware that using your system's recovery discs may take two hours, and that using discs ordered directly from HP may take four to six hours and include several restarts. The HP Recovery Manager function on the recovery discs examines the condition of the hard drive and attempts to fix any system errors so that the PC can start and run Windows. If the disc sectors used by the HP Recovery Manager are corrupted or cannot be repaired, the Recovery Manager will overwrite all the data and reconfigure the entire hard drive. Use the recovery discs to restore the PC by following the steps below.

1. Open the disc drive door and turn off the PC. 2. Insert the first Recovery disc in the disc drive and close the door. 3. Press the power button to turn on the PC. 4. The HP Recovery Manager window appears during the boot process. If the HP Recovery Manager can access the hard drive, a prompt is displayed to backup the user files before continuing the recovery. If the HP Recovery Manager cannot access the hard drive to fix the system errors, the HP Recovery Manager will overwrite all the data and reconfigure the entire hard drive to its original condition. 5. Follow the prompts to insert any additional recovery discs in the disc drive. After restoring the PC to its original factory template condition, it is extremely important to obtain and install updates for the PC and its software, which has been released since the manufacture date of the PC. Use the HP Drivers and Downloads page to search for updates relating to HP Update, HP Health Check, and HP QuickPlay. Also, search for an updated BIOS and any updated device drivers.

Backup and restore important files

HP recommends using the Recovery Manager to make backup copies of your files on a regular basis, and that you store the backed-up files on a CD/DVD or other external media in a separate physical location, away from the PC. Doing scheduled backups will help you to recover some, if not all, of your information in the event that something happens to the original files on your PC. It is important to decide which files you want to save. Make a list of important information that you cannot easily replace. This list will help you to determine which files to back up, and also give you a reference list in the event that you need to retrieve the files. To use the HP Recovery Manager to back up your files, see HP Notebook PCs - How to Back up User Files .

Install specific drivers or applications

The HP Recovery Manager can install, or reinstall, individual hardware drivers and software that shipped with the specific PC model. There may be other unsupported third-party applications that are factory-installed on the PC. Consult the manufacturer's installation instructions for any third-party programs that were purchased separately. Install individual drivers or applications, or reinstall corrupted applications, by following the steps below. 1. Click Start and type Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens. Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens. 2. Click Advanced options , Software program re-installation or Hardware driver reinstallation , Next , and then follow the on-screen instructions to reinstall the desired software programs and hardware drivers. After installing the driver or application, restart the PC.

Access the Microsoft Restore utility

The HP Recovery Manager prompts you to use the Microsoft Restore utility as the first choice in resolving a problem. The Microsoft Restore utility makes it possible to restore program settings to an earlier condition.

The HP Recovery Manager and the Microsoft Restore are different utilities and they produce very different results. WARNING: The Microsoft Restore utility uses restore points to return system files and settings to an earlier point in time. If any updates or programs were installed after that restore point, the updates and programs must be reinstalled. Use the HP Recovery Manager to access the Restore utility by following the steps below. 1. Click Start and type Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens. Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens. 2. Click Advanced options , Microsoft System Restore , Next , and then follow the onscreen instructions. 3. If there are no specified restore points, System Restore prompts for the creation of a first system restore point. To create a restore point, click open System Protection , Create , and then follow the on-screen instructions. NOTE: When prompted to choose a location to store the Microsoft Windows Recovery restore points, select the C: drive or an external storage device. DO NOT SELECT the HP_Recovery drive! 4. If there are one or more Restore recovery points available, click Choose a different restore point , Next , and then select a Date and Time when the PC was operating correctly. Follow the on-screen instructions. 5. Allow the PC to restart to complete the Microsoft System Restore. Alternately, if you do not wish to use the HP Recovery Manger, you can access the Microsoft System Restore function by following the steps below. 1. Click Start , All Programs , Accessories , System Tools , and then System Restore . Allow the action to continue, if prompted. The Microsoft System Restore utility opens. 2. Follow the on-screen instructions to restore the PC to a previous restore point.

Check the condition of the PC and files

The HP Recovery Manager can access the Microsoft utilities to check the condition of the memory and files on the hard drive. The utility automatically corrects errors before they cause serious problems. Perform a Computer Checkup by following the steps below. 1. Click Start and type Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens. Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens. 2. Click Advanced options , Computer Checkup , Next , select the desired type of checkup from the list, and then click Next . Follow the on-screen instructions.

Microsoft Memory Test - the PC restarts to perform the test. Check Disk for the Windows Partition - runs the check disk (CHKDSK) utility on the primary partition. Check Disk for the WinRE Partition - runs the check disk (CHKDSK) utility on

the partition reserved for the Recovery Manager partition. Open a Command Prompt - opens a Command Prompt window for the purpose of running additional Windows utilities. Logon as the administrator to run the utilities.

Remove the HP Recovery Partition

HP does not recommend the removal of the recovery partition from the hard disk drive. If it is critical to reclaim some of the storage space on the hard disk drive, HP recommends that you create the set of operating system recovery discs before making any changes. In the event of a failure, use the recovery discs to recovery the PC to the original operating condition. For additional information, see HP Notebook PCs - Uninstalling the Recovery Manager .

See also
HP Notebook PC - Using Microsoft System Restore HP Notebook PCs - Uninstalling the Recovery Manager HP Notebook PCs - Obtaining a Recovery CD or DVD Set for Windows Vista HP Notebook PCs - Obtaining a Recovery CD or DVD Set for Windows XP HP Notebook PCs - Upgrading to Windows Vista Using the HP Vista Upgrade Utility HP Notebook PCs - How to Back up User Files

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