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Suggestions are the keys to success, proper working and prosperity of the corporation.

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SUGGESTIONS & RECOMMENDATIONS

Suggestions are the keys to success, proper working and prosperity of the corporation. During our internship-training period we conducted some interviews from the policyholders and has taken their suggestions.

Recommendation resulted from the interviews of policyholders

In PHS department different section should be properly separated, so that it will be easy for customer to reach their concerned section.

There should be proper sitting arrangement. Particularly in PHS department no of chairs should be increased. There should be a General Information Cell on the ground floor, because when most of the policyholder are illiterate and cant understand the map given at ground floor. The State life Insurance corporation should hire the services of a Doctor, which will daily come in state life and deals with the medicals of the new customers. Sales Rap should properly guide to the policyholder the best policy for him. In some departments policyholders are not kindly being served. So this thing should be removed, because if they dont behave well with the policyholders then they may lose their existing and potential customers.

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Some Other Recommendations

There should be a complaint cell in the building of state life insurance corporation. This will enhance the credibility of the company. This will lead them towards customer satisfaction. There should be Job Rotation for the employees working in the state life either in the same department or in some other departments. All the working of SLIC should be fully computerized. All the zonal Offices should be interconnected.
State life should change its TV commercial Aey Khuda

Meray Abu Salamat Rehenh. Because I have interviewed the people and found that this sound releases a negative effect on listeners about the concept of life insurance. State Life Insurance Corporation should arrange some documentary program on TV order to create awareness in the potential customers. There should be an educational program for field members as they promote from SR TO SO, SO TO SM and so on. Because the people on the higher post should be at least graduate. Behavioral training should be given to field force and they should be motivated not to deceive the innocent policyholder. There is a need of more and extensive training of office workers. The culture of the SLIC should be developed and steps should be taken to make it strong after critically analyzing the culture of private institution. To some extent decision-making should be decentralized for the development of insurance plans and training courses.

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Flexible pay system should be introduced in the corporation to motivate the workers to do more work. Quick service should be provided to policyholders in case of underwriting. Loan processing against policy, surrender and Survival benefits of policy. Two-way feedback is compulsory between corporation and employees (office & field). Proper concentration should be given to the inputs of the field force. All the requirements and rules & regulations should be critically met before selection and recruitment of field force. Field force and office workers should be strictly asked to wear the proper uniform developed by SLIC while they are on the job. The employees should be rotated from one job setting to anther. So that in case of emergency there should not be a working problem. Suggestion from bottom of the organization should be given appropriate response.

Suggestion for Internship Program

As the FMD department is dealing and guiding the internees therefore it is the prime responsibility of FMD to provide ORIENTATION to the new internees, about the Introduction and History of SLIC. The orientation was not delivered to us by FMD and caused problems for us. So I suggest that the first day of internship should about Introduction and History SLIC. The schedule of tenure in different department should be revised, because I experienced that some departments require more time to understand their work and some require less. Actually in some departments there is more work for internees to do and in some department is less. I suggest that the tenure should be increased in,
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PHS Audit New Business And the tenure should be decreased in, P&GS. Computer Department. When an internee completes the internship, the FMD department should give him a questionnaire to fill. This questionnaire may include their opinions about staff behavior, setup of zonal office, areas where improvements are required, and some new ideas in order to increase the learning during internship. The timing for internees was from 8.00 AM TO 4.30 PM. This timing should be decreased from 9.00 AM TO 1.30 PM. There are three reasons behind this, 1) I was coming in the concerned department at 8.00 AM, at that time the whole staff of that department was yet reached on their. The work in all departments starts at 9.00.
2) The tool for the measurement the level of learning should

be quality not quantity 3) As SLIC uses centralized approach and the PO Karachi has settled a standard time from 8.00 AM to 1.30 PM for internees, therefore same criteria should be there for internees doing there internship in zonal office. There should be a suitable stipend for the internees. There are three reasons for this, 1) As SLIC uses centralized approach and PO Karachi awarded Rs. 4000 for each internee, there for zonal office should follow the same practice. 2) This provides appreciation to an internee against his hardworking. 3) As Govt. of Pakistan has announced Rs. 3000 for each internee as stipend, now from the next year it will be the responsibility of the organization to offer some stipend
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APPENDIX

ABBREVIATIONS USED IN THE REPORT

ABR. ADP BTC NB AGM DM FYP GB GM JV MMS NDFC P&GS PHS PTD RO SB SCAM SM SR TIR UPS G&P USED FOR Agent Development Program Basic Training Course New Business Assistant General Manager Deputy Manager First Year Premium Gaga Byte General Manager Journal Voucher Mgt. Orientation Program National Development Finance corp. Personal & General Services Dept. Policy Holder Service dept. Partial Total Disability Regional Office Survival Benefit Study Course in Agency Management Sale Manager Sale Representative Term Insurance Rider Un Interrupted power supply Group and Pension ABR. ADB USED FOR

Agent Development Program AIB Accidental Indemnity Benefit AM Area Manager/Asst. Manager. ANF Auto Non-Forfeiture option B&A Budget and Account Dept. DGM Deputy Gen. Manager FIB Family Income Benefit HRDD Human Resource Dev. Dept. LIMRA Life Insurance Marketing & Research Association MOP Mgt. Orientation Program NB New Business NOC B&A PICIC PO PR P&GS SLIC SO SWP TA FYP No Objection Certificate Budget & Accounts Pakistan Industrial Credit & Investment corporation Principal office Provisional receipt Personnel and General Services State Life Insurance Corporation Sales Officer Special Waiver of Premium Traveling Allowances First year premium. 125

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APPENDIX B

Explanation Of Data Flow Diagram.

Sign Used
3.0

Specification

Description A process is the part of the organization performing some Functions.

Marketing

Process

Entity
Policy Holder

An Entity is not part of the company, but it interacts with other processes to perform some action. A data store is used to show the storage of data when some functions are performed. D1 stands for Data Store no1. It is used to show the source and destination of the data. But is transferred only from one end to other end.

D1

Maintaining Pass Book.

Data Store

Single Information Flow

Double
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It provides the two way Data communication. It

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Information Flow

shows information flow on both ends.

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