ICT and e-Business for performance Optimisation

Date: 11-12 August 2011 Venue: Southern Sun Montecasino, Johannesburg Fee: R7 999

We live and do business in a marketplace that is increasingly global, digital and competitive, CEO, Barclays

Overview
In the emerging global economy, e-Commerce and e-Business have increasingly become a necessary component of business strategy and a strong catalyst for economic development. The integration of information and communications technology (ICT) in business has revolutionized relationships within organizations and those between and among organizations and individuals. Specifically, the use of ICT in business has enhanced productivity, encouraged greater customer participation, and enabled mass customization, besides reducing costs. With developments in the Internet and Web-based technologies, distinctions between traditional markets and the global electronic marketplace-such as business capital size, among others-are gradually being narrowed down. Because of this, Strategic positioningthe ability of a company to determine emerging opportunities and to make the most of these opportunities has become very complex. Through an e-Business strategy that is simple, workable and practicable within the context of a global information milieu and new economic environment, organizations can more.

ICT and e-Business for performance Optimisation

Date: 11-12 August 2011 Venue: Southern Sun Montecasino, Johannesburg Fee: R7 999

Why this Conference

Developing countries are already participating in e-Commerce or e-Business where they compete with more developed economies. Information and communication technology (ICT) and e-Business applications provide many benefits across a wide range of intra- and interfirm business processes and transactions. ICT applications improve information and knowledge management inside the firm and can reduce transaction costs and increase the speed and reliability of transactions for both business-to-business (B2B) and business-to-consumer (B2C) transactions. In addition, they are effective tools for improving external communications and quality of services for established and new customers. The conference then will focus more on ICT infrastructure development for emerging economies and addresses challenges faced by various organizations as they implement e Business. Highlighted will also be benefits of e-Business, e-Commerce and ICT to emerging economies. We also focus on ICT in various government departments as well as the social benefits of ICT and e business.

Benefits of Attending:
An understanding of the terminologies used in the digital world of Business A close look at the challenges of ICT, e-Business, e-Commerce Practical Solutions to the challenges addressed on ICT, e-Business, e-Commerce The roll of Governments in Information Economy ICT use for better internal communications and customer management ICT adoption and firm performance Adoption of Internet e-Commerce by emerging economies

Who Should Attend

Marketing Managers Busines Development Managers Communication Directors IT Managers Chief Executive Officers Chief Financial Managers HR Directors Managing Directors

ICT and e-Business for performance Optimisation

Date: 11-12 August 2011 Venue: Southern Sun Montecasino, Johannesburg Fee: R7 999

Panel of Speakers
Rabelani Dagada
Rabelani Dagada is a Lecturer of Information and Communications Technology at the Wits Business School of the University of the Witwatersrand. He is also the Vice-President of the Computer Society of South Africa. Dagada is the Founder and Chairman of the Rabelani Dagada Foundation. He is an entrepreneur and a seasoned businessman. Dagada is the author of Time, Space and Pace: Computer-integrated Learning in Corporate South Africa (2009: Unisa Press). Together with Adrian Schofield and Seth Mukwevho, Dagada has co-authored the forthcoming book entitled: Telecommunication Revolution in a Developmental State: South Africa Becomes ICT Phenomenon (Raider Publishing International). He is also a contributing author to the book: Technopreneaurship: Strategy, Innovation and Entrepreneaurship (Pears Publishers). Sonia Thebus is an IT Project Manager and Business Analyst Consultant at ABSA. She has Managed various position in the Market Leadership program and is resposinble for planning, mobilising and implementing business projects using project management principles through the Business Change Enablement lifecycle to ensure that projects are delivered on-time, within budget and quality, analysing business situations to identify issues and opportunities to develop new & improved business designs which includes business procedures, functional specifications and Business processes to support IT-enablement. She has also worked for Southpaw Solutions, Africa Media Management (AMM) and Dimension Data Identifying and introducing ways of improving the implementation methodology (awarded with merit) and MBA. He is currently in second year of a Doctor of Business Administration program with University of Pretorias GIBS where his research focus is in Leadership and Innovation.

Sonia Thebus:

Emson Moyo: Chief Technology Officer at Gijima.

Emson Moyo (BSc Honours (Eng), MSc (Eng); MBA, DBA in process) started as a student engineer with ZPTC in 1988 while still at university. On graduation he joined the same company as a telecoms engineer specializing in transmission systems. In 1994 he was promoted to become a Senior Engineer/Section Manager in the Corporate/Strategic Planning Unit where he was in charge of demand forecasting and switching. In 1996 he joined SITA/Equant as Regional Technical Manager for Southern Africa where he was in charge of technical operations in 14 SADC countries. He moved to Johannesburg in 1998 when the Head Office of that company was moved from Harare to Johannesburg. In 1999 he joined Cisco Systems South Africa as the Senior Systems Engineer for Sub-sahara Africa. He operated in about 42 countries in Africa. In 2003 he left Cisco and formed Karabo Telecoms (Karabotel) a company which was awarded a telecoms license for the North West Province in 2004. He left Karabotel in 2005 to pursue career as an independent consultant. In 2008 he joined Gijima as Executive Consultant. In 2009 he became Acting Managing Executive for Managed Services. In 2010 he became Gijimas first Chief Technology Officer where he in charge of setting the companys strategic direction in terms of technology adoption and new solutions. Emson holds the following qualifications: B.Sc. Honors in Electrical and Electronic Engineering, M.Sc. in Telecoms Engineering

Peter Schulze
Past Experience: Chief Technical Officer at MTN Rwanda. Transmission Planning Specialist at MTN Nigeria More than 27 years of experience in the Telecommunications industry at various levels, with a variety of technologies and in challenging environments has helped Peter to see the power that technology has to effect change. Peter has a passion for applying this power for change in emerging markets where it will have the biggest impact. Peter has been working in African markets like Rwanda, Uganda, Swaziland, Cameroon and Nigeria for the past 10 years. Currently Peter is consulting to the ICT sector focused on emergent markets. He has undertaken strategic planning as well as due diligence for operators and on behalf of investment banks. Specialties: Dealing with cultural diversity, operating successfully in challenging environments, supplier negotiation, Telecommunication strategy. Interconnect negotiation, Telecommunication technology. ICT consulting.

ICT and e-Business for performance Optimisation

Date: 11-12 August 2011 Venue: Southern Sun Montecasino, Johannesburg Fee: R7 999

COuRSe OuTlIne
TWO-DAY WORKSHOP PROGRAMME DAY 1
INTRODuCTION TO ICT, EBuSINESS, ECOMMERCE Definations of ICT e-Business, e-Commerce and Introduction to the challenges of implementations

CONCEPTS AND DEFINITIONS What is e-commerce? Is the Internet economy synonymous with e-Commerce and e-Business? What are the different types of e-Commerce? What forces are fueling e-Commerce? What are the components of a typical successful e-commerce transaction loop? How important is an intranet for a business engaging in e-commerce? How is e-Commerce helpful to the consumer? How are business relationships transformed through e-Commerce? How does e-Commerce link customers, workers, suppliers, distributors and competitors? What are the relevant components of an e-Business model? ATTAINING KEY BuSINESS GOAlS Reaching New Markets Maximising Employee Engagement and Productivity Provisioning High Quality Products and Services Improving Supply Chain Management Building Partner and Community Relations Minimising Risk of Legal Action ACHIEvING THE vISION, vAluES AND PERFORMANCE Aligning the Vision, Values and Critical Success Factors Leadership and an ICT Accessibility Strategy An ICT Accessibility Performance Measurement Tool Overview of the ICT Accessibility Maturity Model Contributing to the Wider Agenda ICT AND E-BuSINESS uSE BY SECTOR Tourism Retail Automobiles Education Health E-BuSINESS STRATEGY Drivers of e-Business Key e-Business indicators Barriers to e-Business use

ICT and e-Business for performance Optimisation

Date: 11-12 August 2011 Venue: Southern Sun Montecasino, Johannesburg Fee: R7 999

COuRSe OuTlIne
TWO-DAY WORKSHOP PROGRAMME DAY 2
ICT GOvANANCE COMPONENTS Strategy clear direction statements Policies clear boundaries Procedures & Guidelines clear detail as to who, what, how Accountabilities clarity of roles and responsibilities

THE ROll OF GOvERNMENT IN INFORMATION ECONOMY DEvElOPMENT

ICT FOR DEvElOPMENT POlICY, PROCESS AND GOvERNANCE This session looks at what the current (digital) technology is capable of and what this implies for policymaking. It examines the process of crafting policies that would be best suited to the needs of both the government and citizens. It may includes discussion on an ICT development model, the relationship between technology and policy, and multi-stakeholder ICT policymaking. The session focuses on some of the critical elements of a national ICT for development policy, particularly ICT capacity development, building the ICT industry and e-governance. It emphasizes the need for an ICT governance framework comprised of a set of principles, a decisionmaking hierarchy, and a tailor-made suite of reporting and monitoring processes, in order to maximize the effective use of ICT to achieve development goals.

E-BuSINESS STRATEGIES- ITS ROll IN BuSINESS

BI & ANAlYTICS Database management Business Intelligence Competitive Intelligence Web Analytics

DESIGN & uSER ExPERIENCE Content Strategy User Experience Information Architecture (IA) Usability & QA Testing

ICT and e-Business for performance Optimisation

Date: 11-12 August 2011 Venue: Southern Sun Montecasino, Johannesburg Fee: R7 999

COuRSe OuTlIne
TWO-DAY WORKSHOP PROGRAMME DAY 2 - Continued
TECHNOlOGY Web development Data Warehousing & ETL Product data management Integration with business partners Operations (Order placement, order processing, & supply chain management)

E-MARKETING CRM Email Marketing SEM, SEO, Online Advertising Social Media management & monitoring

CONvERSION Online Merchandising Internal Site Search (searches performed on the website,not in a public search engine like Google) A/B & Multivariate Testing

AN ICT DEvElOPMENT MODEl Discussions on an ICT Development Model begin by recognizing that the market-led ICT development model is the dominant model followed by many countries. A case in point is telecommunications. Today, the private sector is seen as the main player in telecommunications when only two decades ago, government ownership of telecommunication networks was the norm. Although markets have a leading role to play in ICT development, this does not mean that government (or the state) and civil society have no roles to play. The challenge is to find the appropriate balance that will be responsive to the ICT development needs of specific countries.

END OF CONFERENCE

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ICT and e-Business for performance Optimisation

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Please note: If you have not received confirmation of your booking in writing before the event, please contact us to confirm that we have received your registration. DElEGATE SuBSTITuTION Delegates can be substituted at any time at no extra cost. Please inform us of the new name(s) for registration purposes. You may transfer at no extra charge to another event, provided you do so in writing at least 10 working days before the event. Transfers within the 10 working days will be charged an administration fee of 10% CANCEllATIONS 14 days prior to the course, 75% of the registration fee is refundable, 13 to 6 days prior to the course, 50% is refundable. Within 5 days of the course, 25% is refundable. NO REFUNDS FOR NO SHOWS. In the event of unforeseen circumstances Forefront Training and Business Solutions reserves the right to change the programme content, the speakers, the venue or the date. You will be notified no less than 5 working days prior to an event. Should the event be postponed, you will have the option to attend the next available date of the relevant event. The registration fee will be credited on delegate accounts should they opt not to attend the next available date of the relevant event or in the case where an event is cancelled.

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