SONA COLLEGE OF TECHNOLOGY

SONA SCHOOL OF MANAGEMENT

RECRUITMENT AND SELECTION

INNOVATION ON

TECHNICAL CONFERENCE IN JOB DESCRIPTION

SUBMITTED BY
BALAMANIKANDAN.B

USE OF TECHNICAL CONFERENCE IN JOB ANALYSIS

INTRODUCTION The human resources department is usually responsible for the job analysis of open positions in organizations. The purpose of a job analysis is to collect information about knowledge, skills, abilities and tasks required for a specific job. It enables human resource personnel to prepare a job description and recruit qualified candidates to fill job vacancies. The technical conference method of job analysis involves qualified people collaborating to provide information about a specific job. INSTRUCTIONS y Select subject matter experts for the technical conference method of job analysis. Experts include supervisors, human resource analysts and other individuals who have expertise in the job and know the requirements. Document the functions and tasks of the job. Prioritize them by placing the most important tasks at the top of the list. Describe the data flow using verbs such as compile, copy, analyze and compare. Explain the job's people interaction requirements using verbs such as negotiate, supervise, persuade, mentor and instruct. Outline how tasks should be handled using verbs such as arrange, manipulate, feed, handle and operate. Outline the knowledge and skill set required for the job. Subject matter experts should agree on the job elements, including the minimum level of education, years of experience and technical skills. Assign weights to each of the requirements based on employees who are currently performing the job well, the effectiveness of the requirement in picking a superior employee and the impact of including the element on the organization's ability to fill job vacancies. Describe the impact of internal and external factors on the job. Internal factors include employee relationships, ergonomics, feedback, tools, resources, consequences of good and bad job performance, incentives and the general work environment. External factors include the industry environment and customer interactions. Understanding these internal and external factors may also help company management improve work procedures and processes.

1. DEFINITION OF TECHNICAL CONFERENCE METHOD Technical conference is method of job analysis base on SMEs. y SMEs are subject matter experts.

SMEs can include: y y y Supervisor Incumbents who are familiar with work Human resource staff / supervisor/ manager

2. TECHNICAL CONFERENCE PROCESS: SMEs conduct brainstorming sessions to identify job elements. Assign weights to each of the elements based on the following criteria: y y y y Proportion of barely acceptable workers who have the job element Effectiveness of the element in picking a superior worker The trouble likely to occur if the element is not considered; The effect of including the job element on the organizations ability to fill job openings.

Job analysis methods can be used in technical conference SMEs can use all method indicated at this website.

ADVANTAGES OF OF TECHNICAL CONFERENCE METHOD * Data from experience is superior to observation. * Data is comprehensive. * SMEs chosen for expertise and competence.

DISADVANTAGES OF OF TECHNICAL CONFERENCE METHOD * SMEs may have trouble breaking work into tasks and describing work. * Time consuming. * Differences in opinion need to be resolved to consensus.

JOB DESCRIPTION FOR CONFERENCE CENTRE MANAGER

DUTIES & RESPONSIBILITIES 1. Managing the conference team, planning work schedules, monitoring and evaluation; 2. Achieving profit targets; 3. Managing budgets, invoicing, statistics and financial plans; 4. Ensuring all events run smoothly and checking client requirements; 5. Managing the HEC staff, including advising the CEO on future staffing requirements; 6. Supervising maintenance, supplies and furnishings; 7. Dealing with customer complaints, comments and enquiries; 8. Supervising the sales, marketing and promotion of the conference centre; 9. Taking the lead on negotiations with external service providers / suppliers as required; 10. Ensuring that conference centre is equipped to operate effectively; 11. Responsible for ensuring compliance with health and safety, licensing laws and other legal regulations; 12. Ensure that the in-house Database to keep accurate and up to date; 13. Supervising maintenance/technical issues and to liaise with NHS/external suppliers; 14. Ensuring that customer queries are efficiently dealt with; 15. Assist with room set up, food preparation and clearing away when required; 16. Maintaining high standards of cleanliness throughout the venue and attending to clients specific requirements where needed; 17. To provide technical support to all customers; 18. Maintain a professional, approachable and courteous manner at all times whilst in contact with all visitors to the centre, ensuring that telephone calls are answered promptly and queries dealt with effectively; 19. Day-to-day troubleshooting and addressing problems as they arise;

PERSON SPECIFICATION The postholder must have a substantial experience working within a conference venue in a management capacity. Sales, Marketing and Customer Service experience is also valued. The postholder should meet the essential criteria below and match most of the desirable criteria. SKILLS & ABILITIES ESSENTIAL Proven and excellent customer service skills good interpersonal and customer facing skills Ability to work within a team The ability to think on your feet and make a quick decision Competent with Microsoft packages; word, excel, powerpoint, publisher etc Attention to detail The ability to remain calm under pressure Adaptability and flexibility Ability to deal with customer complaints, comments and enquiries; Good telephone manner Confidence to work on own initiative Good and clear command of English Able to work flexible hours Effective communication skills Good planning and organisational skills Financial / commercial awareness

DESIRABLE Competent with using Databases

 A good level of physical fitness and ability to undertake manual work

QUALIFACTIONS, KNOWLEDGE AND EXPERIENCE ESSENTIAL Substantial experience of a hotel or conference venue, which has included the management of a wide range of complex issues. Managing budgets, statistical information and financial plans A proven track record in proactive venue sales Experience of management, training, and monitoring staff High level of organisational and planning ability Experience of sales, marketing and promotion of a conference centre Administrative skills and numeracy Problem-solving skills Achieving profit targets and motivated Team leadership and delegation skills

DESIRABLE Negotiation skills Financial awareness and commercial wisdom Market research Driven and ambitious