Enterprise Resource Planning (ERP) Implementation Strategies Section 1: Company profile 1 Please state your principal area / region

of business: Hong Kong Mainland China South East Asia please Other countries, specify: 2 Your industry sector belong to: Business Services Community and Social Construction Communications Engineering Finance Insurance Import/export Logistics Manufacturing Transport Utility Wholesale/retail please Others, specify: Please state your job title: Business / System Analyst Consultant Chief Executive Officer Chief Technology Officer Database Administrator IT Manager Internet Specialist Project Manager Programmer please Others, specify: Please describe the size of your organisation: Small Medium Large

What criteria determine the size of your organisation? Number of employees Size of customer base Total assets Total revenues Size of product line Number of geographic regions please Others, specify: Any ERP systems implemented or in the process of implementation in your organisation? Yes No

If your answer is 'No', you already finish all the questions. Please click 'Submit'

Section 2: Business and management profile 7 Which department initiated the idea for adopting an ERP system? IT Department Senior Management Finance Department Third party V Consultant Third party V ERP Vendor please Others, specify:

Did you find it necessary to re-engineer the business processes? Prior to the implementation As part of the implementation After the implementation No re-engineering done 9 What is/was the motivation for ERP implementation? Technical Business / Strategic Functional Cost saving and other financial reason please Others, specify: 10 What were the benefits of the ERP system for the organisation? Led to supplier and customer satisfaction

Increase overall productivity Reduced cycle time Reduced inventory levels Reduced head count Return on investment please Others, specify: 11 What managerial problems, if any, were faced during and/or after the ERP implementation? Project cost overrun Project delays Conflicts with business strategy Employee resistance to change Conflicts with Consultants Internal conflicts Conflict with vendors please Others, specify:

Section 3: Technical profile 12 What ERP modules were implemented? Financials Operation and logistics Sales and marketing Production and material management Human resources Research and development please Others, specify: 13 How did the ERP system fulfil your company's business strategy? 81% - 100% 71% - 80% 61% - 70% 51% - 60% 41% - 50% 31% - 40% Below 30% 14 What technical problems, if any, were encountered during or after the ERP implementation? Integration with existing systems Integration with other applications Integration with new business software Data migration Customisation

Security Others, please specify:

15 From your experience, what do you consider to be the organisational critical success factors of an ERP implementation? Redesigning business processes to fit software Organisational commitment to change Integration with software Adequate internal expertise Adequate mix of internal and external human resources Sufficient standardisation and discipline Avoiding technical bottlenecks Avoiding conflict with business strategy Clearly stating scope of project Clearly stating project timeline Assigning role/responsibilities for functional areas please Others, specify: 16 From your experience, what do you consider to be the functional critical success factors of an ERP implementation? Preliminary business analysis Fit between software and business processes Aligning project objectives and strategic business goal Training and reskilling Acknowledging change management Obtaining full time commitment of users Preliminary business analysis Dealing with organisational resistance Effective communications Justifying project expectation and objectives please Others, specify: 17 What type of ERP implementation was chosen? All-in-one package Best-of-bred application Made to order application development Others, please

specify:

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What was the level of customisation of the ERP system? Vanilla approach Minimum changes Significant modifications please Others, specify:

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How long was the implementation of the ERP system? Under 9 months 9 months to 1 year 1 year to 1.5 years 1.5 year to 2 years 2 years to 2.5 years 2.5 years to 3 years Over 3 years

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What implementation strategy was used? Parallel approach Phased approach Big band approach Pilot approach please Others, specify:

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What functional parameters influenced the choice of the implementation strategy? Nature of requirements Number of modules Number of interfaces with other applications Nature of integration Level of customisation Level of internal expertise Use of external resources Extend of project team training and formation Others, please

specify:

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What organisational parameters influenced the choice of the implementation strategy? Size of the organisation Complexity of the organisation Degree of internationalisation Total number of users Per module number of users Resources available Level of commitment from users Level of commitment from senior management Need to re-design/standardise business processes Extent of user training and reskilling please Others, specify:

Training of employees 23 What type(s) of training is provided? Project team training End user training Traditional training Web-based training please Others, specify:

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How easy for a typical employee to learn the application management tools? Mastered in a week Mastered in a month Mastered in 3 months Mastered in 6 months

Rarely mastered

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Approximate training cost in terms of the overall ERP budget: Over 20% 16% to 20% 11% to 15% 6% to 10% Below 5%

ERP application 26 How frequently do you experience problems with your application interfaces? Almost all the time Frequently Sometimes A few times Almost never

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Who PRIMARILY identifies application problems? End-user A monitoring tool Help desk Support team please Others, specify:

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If your applications are monitored for performance, how effective is the information you received in developing your application management strategy? Application not monitored for performance Very effective Mostly effective Effective Mostly ineffective Not at all effective

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If your applications are monitored for availability, how effective is the information you received in developing your application management strategy? Application not monitored for availability Very effective Mostly effective Effective

Mostly ineffective Not at all effective

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If your applications are monitored for throughput, how effective is the information you received in developing your application management strategy? Application not monitored for throughput Very effective Mostly effective Effective Mostly ineffective Not at all effective

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