Briefing On The Organisation & Services Of TUFF

The Forum of Trust

What is TUFF and What is its Role?

How is TUFF Organised to Provide services to Members on a day to day basis?

What Does TUFF Do For Member Companies?

Provide a centre of expertise for telecommunication fraud professionals & fraud analysts Provide a point of contact to enable information on telecommunications fraud to be shared across the industry Provide contact lists of key personnel within the telecommunication fraud arena to enable speedy and timely contact on fraud issues f d t bl d d ti l t t f di Provide opportunities for fraud training on a peer to peer basis Provide secretariat support for specialist working groups to enable them to address specific fraud and security related issues Provide opportunities for networking between fraud and security Professional within the telecom industry and beyond Provide an industry point of contact for law enforcement and other agencies for matters concerning telecommunication fraud

A discussion forum for members and similar minded organisations both within the United Kingdom and overseas in order to promote an open and co-operative environment between p co- p industry professionals on matters of crime and fraud

To ll T collectively drive down fraud - Th T l i l d i d f d The Telecommunications i i United Kingdom Fraud Forum is a forum for the exchange of information and the promotion of a united effort against telecommunications fraud. The forum will seek representation and participation from all sectors of the Telecommunications Industry. y

ORGANISATION

TUFF is a legal entity Registered as a Company limited by Guarantee Company House Registration Number 4018260 TUFF is also an Anti-Fraud Specified Organisation AntiAs described in The Serious Crime Act 2007

ORGANISATION
TUFF
BOARD OF DIRECTORS

TUFF
GENERAL OFFICE INFORMATION SHARING

TRAINING

ASSOCIATION OF CHIEF POLICE OFFICERS

DATA COMMS GROUP SPECIAL INTEREST GROUPS

TUFF BOARD OF DIRECTORS

ELECTED FROM MEMBER COMPANIES AND APPROVED ANNUALLY POSITION OF DIRECTOR IS LEGALLY RECOGNISED FORMALLY REGISTERED AS DIRECTORS WITH COMPANIES HOUSE CHAIRMAN ROTATES ANNUALLY MEETS ON AVERAGE 6 TIMES PER YEAR PROVIDES GUIDANCE AND STATEGIC OVERVIEW ON TUFF AIMS & OBJECTIVES

TUFF Board Of Directors

Earl Gardiner, Head of Fraud, IP Abuse & Investigations Cable & Wireless Worldwide
Lewis Porter Assoc Director Security, Phone 4U Porter, Security Chair

Chair Designate

Nigel Millson-Crane, International Security Group, VerizonBusiness Fergus Nugent, Fraud Manager, Talk Talk Group d lk lk Andreas Manolis, Head of Fraud & Revenue Assurance, T-Mobile (UK) Ltd Rosalind Hilditch, Fraud Analyst, Kingston Communications R li d Hildit h F d A l t Ki t C i ti Pat Turner, FMS Manager, Virgin Media Nigel Smith, Head of Fraud & Security, Colt Telecoms Robert Mcgregor, International Security Group, VerizonBusiness Jack Wraith MBE, CEO, TUFF

CEO Jack Wraith MBE Finance Maggie Bohan

TUFF
GENERAL OFFICE

Office Manager Nevilline Barretto

CONTACT POINT FOR ALL ENQUIRIES FROM MEMBER COMPANIES FINANCIAL FUNCTIONS INVOICING MEMBERSHIP FEES - AUDITS MANAGEMENT OF WEBSITE MAINTAINANCE OF DISTRIBUTION/CONTACT LISTS FILTER FOR INFORMATION/INTELLIGENCE EXCHANGE ORGANISATION OF MEETINGS AND TAKING OF MINUTES

INFORMATION SHARING

TUFF operate a number of information sharing Protocols on behalf of member organisations: TUFF Information Exchange TUFF Information Exchange on Ex Employees Database TUFF acts as cascading organisation for other agencies and organisations TUFF Cross-Industry Intelligence Sharing

INFORMATION SHARING

TUFF Information Exchange

(Primarily based on the anyone can ask a question principle) anyone question

TUFF acts as t cascading organisation f members who either offer di i ti for b h ith ff information (suspect numbers, persons etc) or request information. TUFF receive and vet requests/information and then send this out to member companies for their action/information. Follow-up is then done on a one-to-one basis under normal DPA procedures. p

INFORMATION SHARING
TUFF acts as cascading organisation for other agencies and organisations
(SOCA, POLICE,SECURITY SERVICES ETC)

TUFF is also an Anti-Fraud Specified Organisation p g As described in The Serious Crime Act 2007 In addition TUFF has established a single point with a number of other agencies/organisations such as Dun & Bradstreet, other Fraud Forums, National Fraud Authority etc, whereby information can be cascaded to members that is of concern to security and fraud professionals. This includes information from other Fora This is normally done via email to set distribution points within member companies. companies

INFORMATION SHARING

TUFF Cross Industry Intelligence Sharing

There are occasions when agencies need to pass on information under the protection of Intelligence exchange which is normally done using the protocols g y g p established in the UK National Intelligence Model (NIM). TUFF acts as a cut-out in these circumstance to t t t i th i t t ensure the sensitivities of the information being exchanged is respected. respected

INFORMATION SHARING

TUFF Participates in the following Forums:

Communications Crime Strategy Group ACPO DCG - Co Chairs Communication Industry LEA Liaison Group - Chairs Retail Crime Forum MICAF - Chairs The Fraud Advisory Panel National Fraud Authority Australasian Telecommunications Fraud & Risk Association London Fraud Forum o do aud o u EURIM The European Information Society Group

TRAINING

TUFF training opportunities are designed to reflect the wide nature of TUFF membership. There are training packages which membership cover basic to advanced levels of knowledge. TUFF training divides into the following distinct areas: Accreditation Training g Vocational Qualification Training Specialised Skills Training General Training

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Accreditation Training
TUFF Accreditation Training is a CD-ROM based training package which is aimed at new starters within the Industry. It covers the basics and is organised into a number of specific modules

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Accreditation Training Modules

History & basics of Telephony Regulatory and Organisation

Prevention, Detection, Investigation & Limitation of Fraud

Types & Impact of Telecoms Fraud The Role of The Fraud Analyst

Fraud Management Systems & Processes

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Vocational Qualification Training

TUFF VQ is a course of study which is aimed at developing the skill set that is normally found in middle to senior managers kill t th t i ll f di iddl t i within the Fraud area of telecoms. It aims to draw on both experience and skills already developed and give students the ability to demonstrate their understanding of their role in the management chain. g g

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Vocational Qualification Training

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Vocational Qualification Training

Students attend a series of workshop based activities which cover: 1. Legislation 2. Analysis and Information Management 3. Fraud D 3 F d Department Organisation t tO i ti 4. Report Writing and Recording of Evidence

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Specialised Skills Training

TUFF, on behalf of members, is often better placed to organise specialist training. This is done on an as training required basis and covers such specialist areas as: Courtroom Skills Witness Statement Writing Such training is done by recognised experts and provides economy of scale for such training. training

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General Training
TUFF hold a number of members training days each year. Normally quarterly at which members can be briefed on the latest techniques and processes as well as providing an opportunity for networking with fellow fraud and security p professionals. This also provides members themselves with the opportunity to begin or develop their skill set at presenting to peer to peer groups. The training often takes the form of workshop based activity.

Industry Police & Government Collaboration

Information Sharing Point Of Contact

ASSOCIATION OF CHIEF POLICE OFFICERS

DATA CO COMMS GROUP SG O

ACPO DATA COMMS GROUP

The group are responsible for the management of the strategic relationships between the Police Service and the Communications industry and will provide the conduit whereby matters of common concern can be addressed and actioned between these two groupings.

The group will act by consensus and will, where possible, put in place procedures, which will enhance the working relationships between the d hi h ill h th ki l ti hi b t th industry and law enforcement agencies.

TUFF MAKING SENSE OF THE FRAUD U JIGSAW!

TUFF MAKING SENSE OF THE FRAUD U JIGSAW!

For Details of Membership Contact tuff@tuff.co.uk