Exam Title

: Nortel 920-482 : CallPilot Rls. 5.0 Networking, Upgrades, & Troubleshooting

Version : R6.1

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 1. After completing a platform migrating to a CallPilot 600r server you are testing the correct operation of the CallPilot system. You discover that while the CallPilot server answers calls, no voice prompts are heard. As you troubleshoot this problem you check the installation log file to verify that the prompts were installed successfully. Which corrective action should you take if you cannot verify that the prompts were installed successfully? A. Reinstall the CallPilot keycode. B. Reinstall the CallPilot languages. C. Reinstall the CallPilot server image. D. Reinstall the CallPilot database files. Answer: B

2. A customer currently has a Communication Server (CS) 1000 with a CallPilot 600r server running Rls. 5.0 software. A system failure has prevented you from logging on to the CallPilot server using CallPilot Manager. Which Windows online diagnostic tool can you use to help troubleshoot and resolve the problem? A. Windows Event Viewer B. CallPilot Event Browser C. Windows Maintenance Admin D. Windows Performance Monitor Answer: A

3. At a customer site, with Communication Server (CS) 1000 and 201i CallPilot server running Rls. 5.0 software, you are troubleshooting the server and have determined that you must remove and replace an MPC-8 card. Which setting indicates that it is safe to remove the MPC-8 card? A. The MPC status LED is On. B. The MPC status LED is Off. C. The MPC status LED is alternating Off and On. D. The MPC-8 card is a hot-swappable component and can be safely removed at any time. Answer: B

4. At a customer site, with a Communication Server (CS) 1000 and a CallPilot 703t server running Rls. 5.0
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 software, support personnel are unable to establish a remote control session with the CallPilot server. As you troubleshoot this problem you examine the RAS modem connected to the server. Which two LEDs must be lit to indicate that the modem is functioning and ready to accept? (Choose two.) A. Send Data (SD) B. Auto Answer (AA) C. Carrier Sense (CS) D. Terminal Ready (TR) Answer: CD

5. At a customer site, with a Communication Server (CS) 1000 system and CallPilot 1005r server, the CallPilot system answers calls, but voice services are not available. As you troubleshoot this problem you need to verify the status of the defined DS0 channels. What is the procedure that you will use to verify the status of the defined DS0 channels? A. Load overlay 11 (LD 11) and use the STAT n command (where n is the card slot used by the MGate card) to verify that the status is either Idle or Login. B. Load overlay 23 (LD 23) and use the STAT n command (where n is the card slot used by the MGate card) to verify that the status is either Idle or Login. C. Load overlay 32 (LD 32) and use the STAT n command (where n is the card slot used by the MGate card) to verify that the status is either Idle or Login. D. Load overlay 43 (LD 43) and use the STAT n command (where n is the card slot used by the MGate card) to verify that the status is either Idle or Login. Answer: C

6. At a customer site, with a fully functioning Communication Server (CS) 1000 system and CallPilot 600r server, the customer has decided to change the ELAN IP address at the CS 1000. After the CS 1000 ELAN IP address is changed, the CallPilot system is unable to connect to the switch. What additional configuration process is required to correct this problem? A. Reboot the CallPilot server. B. Reboot the CS 1000 system. C. Load Overlay 137 and use the STAT ELNK command to verify the ELNK status.
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 D. Run the CallPilot Configuration Wizard and update the switch IP address information. Answer: D

7. A customer currently has a Communication Server (CS) 1000 with a CallPilot 1005r server running Rls. 5.0 software. When the server is powered on and the Power On Self Tests (POST) are run, the server responds with a series of three beep tones. Which hardware fault is indicated? A. A fatal error has occurred. B. A memory error has occurred. C. A hard drive error has occurred. D. A problem with the onboard video card occurred. Answer: B

8. When troubleshooting a hard disk failure on a CallPilot 1002rp server you must identify a faulty disk. How are the physical hard drive pairs configured for a Redundant Array of Independent Disks (RAID) system in a 1002rp CallPilot Rls. 5.0 server? A. hard drives 0 and 3, 1 and 4, and 2 and 5 B. hard drives 0 and 1, 2 and 3, and 4 and 5 C. hard drives 1 and 4, 3 and 6, and 5 and 8 D. hard drives 1 and 4, 2 and 5, and 3 and 6 Answer: D

9. You are performing the installation of a new CallPilot 600r server at a customer site with a Communication Server (CS) 1000 system. After running the Configuration Wizard the CallPilot server does not connect to the ELAN. An attempt to ping from the server to the switch ELAN IP address results in Request timed out. timed out. Upon visual inspection of the LAN connections you find that the ELAN CAT5 cable is connected to the RJ45 connector labeled 1 on the server and that the CLAN CAT5 cable is connected to the RJ45 connector labeled 2 on the server. How should you proceed?
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An attempt to ping from the server to a client PC on the CLAN results in Request

 A. Remove and replace the ELAN CAT5 cable. B. Remove and replace the CLAN CAT5 cable. C. The CAT5 cables are connected correctly; continue troubleshooting the problem. D. The CAT5 cables are connected incorrectly; remove and reconnect CAT5 cables to correct RJ45 connectors on the server. Answer: D

10. You are performing the installation of a new CallPilot 600r server at a customer site with a Communication Server (CS) 1000 system. After running the Configuration Wizard the CallPilot server does not connect to the ELAN. An attempt to ping from the server to the switch ELAN IP address results in Request timed out. When you check the link LEDs at both the ELAN NIC card in the CallPilot server and at the ELAN Ethernet switch, the link LEDs are not on. Which action is indicated by these test results? A. Remove and replace the CallPilot server. B. Remove and replace the ELAN Ethernet switch. C. Remove and replace the CAT5 cable from the CS 1000 to the ELAN switch. D. Remove and replace the CAT5 cable from the CallPilot server to the ELAN switch. Answer: D

11. At a customer site, with a Communication Server (CS) 1000 and a CallPilot 1005r server running Rls. 5.0 software, users report that they are unable to access the My CallPilot Web server to check their CallPilot accounts from outside of the companys internal network. Which port must be open in the companys firewall to allow access to My CallPilot? A. SSL B. RCP C. HTTP D. SNMP Answer: C

12. At a customer site, with a CallPilot 1002r server running Rls. 5.0 software, the MegaRAID Power Console Plus displays the following indication:
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 (1)A2-2-Failed Which hard drive should you remove and replace? A. hard drive bay 2 B. hard drive bay 3 C. hard drive bay 4 D. hard drive bay 5 Answer: D

13. You are performing the installation of a new CallPilot 1005r server at a customer site with a Communication Server (CS) 1000 system. After running the Configuration Wizard the CallPilot server does not connect to the ELAN. When verifying the network configurations settings on the server and the switch you determine the following: CallPilot Server ELAN IP address: 172.16.52.36 CallPilot Server ELAN Subnet Mask: 255.255.255.0 Switch ELAN IP address: 172.16.54.124 Switch ELAN Subnet Mask: 255.255.254.0 What do these results indicate? A. The server IP address in not a valid IP address. B. The network configuration is correct; continue troubleshooting. C. The server IP address and the switch IP address are on separate subnets. D. The server Subnet Mask and the switch Subnet Mask must be reconfigured to be matching numbers. Answer: C

14. A customer currently has a Communication Server (CS) 1000 with a CallPilot 1005r server running Rls. 5.0 software. When the system boots the CallPilot startup diagnostics indicate that one or more CallPilot services have not started. Which CallPilot system utility allows you to view the status of services from a CallPilot perspective? A. Session Trace B. Channel Monitor C. Diagnostics Tool
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 D. CallPilot System Monitor Answer: D

15. At a customer site, with a Communication Server (CS) 1000 and a CallPilot 600r server running Rls. 5.0 software, a My CallPilot user reports that they are unable to connect to the My CallPilot Web server. Which utility would you use to send an echo request from the users client PC to the My CallPilot Web server? A. arp B. ping C. tracert D. ipconfig Answer: B

16. You are performing the installation of a new CallPilot 600r server at a customer site with a Communication Server (CS) 1000 system. After running the Configuration Wizard the CallPilot server does not connect to the ELAN. When verifying the network configurations settings on the server and the switch you determine the following: CallPilot Server ELAN IP address: 172.16.52.36 CallPilot Server ELAN Subnet Mask: 255.255.255.0 Switch ELAN IP address: 172.16.54.124 Switch ELAN Subnet Mask: 255.255.254.0 You have decided to change the Subnet Mask on both the CallPilot server and the CS 1000 to resolve this problem. Which Subnet Mask will resolve this problem when it is entered on the CallPilot server and the CS 1000? A. 255.255.0.0 B. 255.255.254.0 C. 255.255.255.0 D. 255.255.255.255 Answer: A

17. At a customer site with a Communication Server (CS) 1000 and a CallPilot 600r server, the customer
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 has received an Excessive After-Hours Logons alert and is concerned that the CallPilot Rls. 5.0 system is being exploited with unauthorized thru-dial activities from an external hacker. Which two of the following would you monitor to identify and block this activity? (Choose two.) A. SMTP/VPIM IP addresses and FQDNs B. internal and external calling line IDs (CLID) C. mailboxes to which you suspect hackers gained access D. the number of successful and unsuccessful logins to CallPilot Manager and Application Builder Answer: BC

18. You have a mailbox security issue within the company. You plan to implement a new security policy throughout the company. What are three recommendations and guidelines for mailbox users, when a CallPilot system is set up for system-security purposes? (Choose three.) A. Expire users passwords every 10 days. B. Specify a minimum password length of eight characters. C. Specify a minimum password length of four characters and one letter. D. Force mailbox owners to change their passwords to new passwords regularly. E. Play a warning message a few days before mailbox owners' passwords expire. Answer: BDE

19. At a customer site, with an existing Communication Server (CS) 1000 and a Rls. 5.0 CallPilot 600r server, you are discussing security recommendations for the CallPilot system. When discussing the location of the CallPilot server, which general security recommendation would you make? A. Ensure that the CallPilot server is connected inside the customers LAN DMZ. B. Ensure that the CallPilot server is connected inside the customers LAN firewall. C. Ensure that the CallPilot server is connected outside the customers LAN firewall. D. Ensure that the CallPilot server is connected to serve as the customers LAN firewall. Answer: B

20. You have been hired by a company to look at the security settings of their CallPilot system. You notice that in Password Security someone has changed the field, Maximum Days Permitted Between Changes, to
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 0 (zero). How does this change impact the security of the CallPilot system? A. The users no longer need passwords. B. The users never need to change their passwords. C. The users must change their passwords every day. D. The users can change their passwords immediately. Answer: B

21. You are using My CallPilot in your corporation and are concerned that there may be a security hole. Which two actions does Nortel recommend to help you secure your system? (Choose two.) A. Configure SSL on the My CallPilot web server. B. Configure SSH on the My CallPilot web server. C. Configure SSL on each client, internal and external. D. Enable Challenge-Response authentication on MyCallPilot. Answer: AC

22. CallPilot has strong passwords enabled on the Windows accounts. Which two default strong password settings are enabled on the CallPilot server? (Choose two.) A. maximum password age enabled B. store password using reversible encryption enabled C. minimum password length of six characters enabled D. password must meet complexity requirements enabled Answer: CD

23. The customer currently has a Communication Server (CS) 1000 with a CallPilot server running Rls. 2.02 software. You are running the CallPilot Rls. 5.0 Upgrade Wizard on the server and have entered the Rls. 5.0 keycode and the server serial number. What is the next step? A. You must reboot. B. You must verify the features. C. You must verify the platform information. D. You must install the performance enhancement package.
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