MAISIE CONSULT

1. INTRODUCTION

P. O. BOX GP 701 0244735418 E-mail: emil131@hotmail .com

(A PERFORMANCE IMPROVEMENT CONSULTANCY SERVICES PROVIDER) TEL: 024-4782193 / 024-4222612 /

MAISIE CONSULT is a Performance Improvement Services provider registered under the Business Registration Act of 1962. The consultancy has a team of experienced professionals who provide services designed to assist organizations to improve performance. Our objectives are: To create innovative and successful management teams To improve performance through increased productivity To create effective work teams 2.0 OUR SERVICES Our services include but not limited to: Supervisory training Management Training Setting of standards using Industrial Engineering Techniques Conduct of surveys Conduct of Job Evaluation programmes Facilitation of Inter-firm Comparison and Business Clinics Design and Implementation of Productivity Improvement Programmes (PIP) Design and Implementation of incentive schemes Design and Implementation of cost Reduction Strategies

In our seven (7) years of operation, our list of clients includes: Management Services Division (OHCS) Ashanti Goldfields Bibiani Ltd. Ghana Post Pioneer Food Cannery Fan Milk Ghana Employers Association Ghana Telecom Ghana mine Workers Union 1

Ghana Commercial Bank Geodrill Ltd. Ashanti Goldfields, Obuasi Abosso Goldmine GHACEM, Takoradi Works Office of Head of civil Service Ghana Water Company Golden Star Resources-Bogoso/Prestea Mines Golden Star Resources- Wassa Mine

3.0 OUR TRAINING OBJECTIVES Our training objectives are to: Enable participants enhance their knowledge of modern management practices Help participants to bridge the gap between theoretical knowledge and application Facilitate the exchange of ideas and challenges faced in various organizations Help participants acquire the required skills to facilitate performance improvement.

4.0 OUR TRAINING PROGRAMMES Our training programmes for the year are attached. These programmes can be modified to meet specific needs of the clients. 5.0 IN-HOUSE PROGRAMMES

In-house programmes will be organized for clients on request at their own premises or premises of their choice. We also accommodate situations where clients do not want programmes to interfere with day-to-day operations. Thus we run programmes on weekends and evenings if so required. Additional advantages of in-house programmes are: Choosing your own preferred date and location Course designed to focus on your chosen areas 2

Optimum use of employees time Extra savings on travel, time and accommodation

6.0 COST FEES The cost of In-house programmes is negotiable based on the location, number of participants and duration. 7.0 TEACHING METHODOLOGY Our training programmes are based on learning through doing. Training takes the form of lectures, group discussions, case studies, role-plays, practical exercises. There is also a conscious effort to achieve maximum participation of all nominees. Participants, management and consultants also evaluate each programme.

Upon request consultants will assist Human Resources manager or his/her representative to conduct training impact assessment on programmes three months later, since impact of training is not immediately felt.

Call us for discussions as your partner in performance Improvement.

CREATING INDUSTRIAL HARMONY AT THE WORKPLACE 1.0 OBJECTIVES The programme will seek to change attitudes and perceptions of employees towards their management, jobs and dispute resolution. The mindset of the average employee does not seem to foster a win-win relationship with management, the surest way to foster industrial harmony. At the end of the programme participants will be able to undertake the following: o Identify factors that leads to affect behavior at work o Define what attitude and what attitudinal change means o Explain roles that positive attitude can play in the work environment o Explain the rights and duties of the employer o Explain the rights and duties of the employee o Explain disciplinary procedure to others o Describe Grievance Procedure to others o Use appropriate techniques to resolve conflicts at the workplace

2.2. EXPECTED OUTCOME The final outcome of the training programme is a workforce:

Who will feel positive about their work and will own the company vision and mission

Whose attitudes and perceptions about their management, jobs and colleagues are positive

Who recognize and appreciate the rights and duties of their employer Who recognize their own rights and duties Who will see themselves as partners with management when the need arises

Who

will

shed

the

traditional

notion

of

antagonism

within

Union/Management relations 2.1

Course content

The course content shall cover the following concepts:

Factors affecting behavior at work Influences on behavior in Industry Understanding your attitude The magic of a positive attitude The rights and duties of the employer The rights and duties of the employee Disciplinary procedure Grievance Procedure Conflict Management and Resolution

4.0 WORKSHOP METHODOLOGY 5

The workshop will be delivered through, Lectures, Case Studies, Group Discussions and Audio Visual Aids. 5 .0 DURATION 3 days

COST REDUCTION STRATEGIES 1.0 INTRODUCTION In every organization, minimizing waste and inefficiency to keep down cost is everybodys business. In todays fiercely competitive marketplace, cost reduction efforts are key to growth, competitiveness and prosperity in the future 2.0 PROGRAMME OBJECTIVES At he end of the Workshop, participants should be able to: Appreciate the importance of cost reduction Identify the role of Management in Cost Reduction Identify the role of employees in Cost Reduction Organize and Develop a successful cost reduction Program 3.0 PROGRAMME CONTENT Developing a successful cost Reduction Program Employee Involvement Implementing Inventory Controls to reduce Cost Cost reduction measures in Maintenance Cost reduction strategies in Marketing Improving Productivity to reduce Cost 6

4.0 WHO MAY ATTEND Managers and Supervisors 4.0 DURATION 3 days

MANAGING EFFECTIVELY IN A CHANGING ENVIRONMENT 1.0 INTRODUCTION

Organizations exist in social, political and economic environments. The nature of the environment in which they exist invariably influences the Management System that must be employed for effectiveness. Those organizations that are unable to respond to changing situations become inefficient and may even die. 2.0 PROGRAMME OBJECTIVES At the end of the Workshop, participants should be able to: Determine the organizations readiness for change Plan for introducing Change Developing Strategies for dealing with problems associated with Change Recognise vital factors which can influence the introduction of Change Utilize the correct communication models for introducing Change

3.0 PROGRAMME CONTENT Measuring organization readiness for Change Applied Strategic Planning Organizing for Change Organizational Performance Measurement Communicating in Dynamic situations Team Building Techniques Effective Motivation 7

4.0 BENEFITS OF THE PROGRAMME Managers who understand the need for change and when to change Mangers who are capable of strategically plan for change Managers capable of confronting the various problems associated with change Managers capable of communicating effectively

5.0 WHO MAY ATTEND Senior Managers 6.0 DURATION 3 days MANAGEMENT OF CHANGE 1.0 INTRODUCTION

Change is a now an ever-present part of the on-gong everyday role of managers and supervisors. However before any kind of change however big or small is embarked upon, the reason for change, the importance, its significance vital questions must be taken into consideration an attention. PROGRAMME OBJCTIVES At the end of the workshop, participants will be able to: Understand the meaning of change and explain the difference between the adaptation and development approach Understand and describe the evolution of the change process from the simplest (growth) form to its most sophisticated form (self-development) Understand the three phases of organisational development and relate them to real organization Make a systematic diagnosis of the seven basic elements of the environment Understand the process of developing a company vision and mission statement and use them to plan change

Follow the main steps in planning change and appreciate their importance for managing change. Involve the whole workforce in planning and managing change Identify and deal with resistance to change Understand the common reasons for resisting change and be able to explain them Balance dynamic (positive) and retarding forces n the change process Use training to support change

3.0 COURSE CONTENT Change: Adaptation or development The evolutionary change of organizations Awareness for development Systematic diagnosis of the seven elements Developing new vision and mission statements Contacting and contracting Dealing with resistance to change during a change project Supporting the change process through training

4.0 BENEFITS OF THE PROGRMME Employees who understand change and the change process Employees who understand the three phases of organizational development Capability of developing vision and mission statements Ability to plan towards change Employee involvement in the change process Capability to identify dynamic and retarding forces in the change process

5.0 WHO MAY ATTEND Managers and Supervisors 6.0 DURATION 3 days

BASIC MAINTENANCE 1.0 INTRODUCTION Maintenance is a very important component of most operations but whilst we train our technicians how to fix things, most do not know why we should do what we do. This programme has been designed to train technicians why we need to fix things as required by managers and supervisors and the advantages derived from doing so.

2.0

COURSE OBJECTIVES

At the end of the workshop, participants should be able to: Define maintenance and its importance; Recognise different types and levels of equipment failure Set priorities for maintenance works; Plan their maintenance activities; Undertake effective lubrication; Maintenance conveyors, trucks and generators; Improve performance through maintenance.

2.0 COURSE CONTENTS Introduction to maintenance work Types of failures What to consider in maintenance Lubricating Maintenance of conveyors Maintenance of trucks Maintenance of generators Maintenance and safety Performance improvement through maintenance.

3.0 COURSE DURATION 3 days INDUSTRIAL RELATIONS PRACTICES 1.0 INTRODUCTION 10

The peaceful co-existence and co-operation of management and labour forms an essential ingredient to the survival and growth of every organization. When properly managed, Industrial Relations reduce labourmanagement friction and leads to the simultaneous realisation of the objectives and aspirations of the employee, the organistion and the society at large. The workshop on Industrial Relations will offer participants the opportunity to come to term with the objectives, problems and aspiration of Unions, the implications for Union-Management Relations and a way of improving it. 2.0 PROGRAM OBJECTIVES

At the end of the workshop, participant will be able to: Industrial Relation Practice in Ghana International Industrial Relations Practices Manage Labour Relations for industrial peace Participate effectively in formulating and implementation of Collective Bargaining Agreements Prepare detailed reports on all aspects of trade dispute for submission

3.0

COURSE CONTENT ILO Conventions and their impact on Ghana Labour Laws Industrial Relations Practice in Ghana Labour Act 2003 Act 651 The role of the supervisor, Shop Steward and Union Executives in industrial relations Ghana Labour law German Co-determination Industrial Relations Practices in the US Industrial Relations Practices in the UK Industrial Relations Practices in Asia Collective Bargaining Grievance Handling and Disciplinary procedures Managing an Industrial Crisis

4.0 BENEFITS OF THE PROGRAMME The final outcome of the programmes Union Executives and Supervisors who 11

Will understand the Industrial Relations Who will understand the rights and obligations of employers and employees Who will appreciate and operate within the Collective Bargaining Agreement reached Who will adhere to disciplinary and grievance procedures Who will appreciate the need to handle trade dispute without resorting to strikes and lockouts

5.0 WHO MAY ATTEND Supervisors and Union Executives 6.0 DURATION 2 days

PRODUCTIVITY IMPROVEMENT THE ROLE OF THE SUPERVISOR 1-0 INTRODUCTION

With the current unpredictable external environment and keen competition in the global market, organizations need to intensify efforts to ensure competitiveness and survival. Productivity improvement is probably the only option available if an organization is to brighten its prospects of the future. Productivity improvement is a shared responsibility and supervisors have a critical role in motivating their teams to accept, own and help sustain productivity improvement initiatives. 2-0 OBJECTIVES At the end of the workshop, participants will be able to: i. Define and explain productivity and its significance ii. Appreciate the world of competitiveness iii. Understand the concept, scope and objectives of industrial relations and their impacts on productivity. iv. Identify what productivity-oriented leadership is. v. Utilize productivity improvement techniques 12

vi.

Measure and manage productivity

3-0 CONTENT i. ii. iii. iv. v. vi. vii. Productivity its Concept and Significance Productivity factors Soft and Hard Developing positive Industrial Relations for improved productivity Productivity Measurement Productivity Management Productivity Oriented Leadership Implementing Productivity Improvement Programs

4-0 WORKSHOP METHODOLOGY The workshop will be delivered through, lectures, case studies, Group Discussions and Audio Visual Aids. 5-0 DURATION 3 (three) days

SAFE WORKPLACE AND PRODUCTIVE WORKFORCE 1.0 INTRODUCTION There is empirical evidence that there is correlation between safe work environment and productivity. Whilst safety awareness programmes abound, this programme has been designed to let employees see in how s safe workplace, good housekeeping and effective maintenance can positively impact on productivity without additional capital investment 3.0 COURSE OB JECTIVES

At the end of the workshop, participants should be able to: Define what a workstation is; Recognise machine guards and safety hazards associated with them Understand why manual material handling is properly done Understand the importance of housekeeping at the workplace Undertake the importance of lighting at the workplace Understand how to handle chemicals and hazardous substances Appreciate the importance of protective clothing 13

2.0 COURSE CONTENTS 4.0 Material handling Work station Housekeeping Ventilation Lightening Hazardous Substances Making suggestions for improvement BENEFITS OF THE PROGRAMME The final outcome of the programme will be employees who can Handle materials correctly; Keep work areas clean tidy Economic use of light Appreciate the need for good ventilation Appreciate the importance of the use of protective clothing Make useful suggestions for improvement

3.0 COURSE DURATION 3 days OPERATOR TRAINING FOR SUPERIOR RESULTS 1.0 INTRODUCTION In the current high technological business environment, the cost of damage and underutilization of equipment cannot be overemphasized. The need to create awareness and change attitudes of employees who handle these expensive equipment is highly desirable in performance improvement 2.0 EXPECTED OUTCOME

The programme is to create awareness, change attitudes and to reinforce the correct handling of equipment to improve safety, reduce accidents, reduce damage, improve equipment availabilities and utilization and generally improve productivity. 3.0 COURSE OBJECTIVES 14

At the end of the programme, participants will be able to: Appreciate the advantages of working with a positive attitude Correctly handle equipment Avoid grounding Identify warning signals Report faults and accidents promptly

4.0 COURSE CONTENT Your attitude and your work The safe use of equipment Equipment availabilities and utilization Avoiding Grounding Familiar Traffic Identification of potential hazards Reporting Faults Reporting accidents

5.0 TARGET GROUP Equipment operators 6.0 DURATION One day

DELIVERING HIGH CALIBER CUSTOMER SERVICE 1.0 INTRODUCTION

in a world of intense competition, no business can afford to ignore the call for service and product excellence. Failure to heed customer demands in a competitive business environment is like a suicide plan for modern business. The rewards of service excellence are bountiful; satisfied loyal customers, satisfied loyal employees, a growing market share and a stronger bottom-line. High Caliber Customer Service pays big. 2.0 PROGRAMME OBJECTIVES 15

At the end of the Workshop, participants should be able to: Examine poor and positive Customer Service Climate Assess the organizations Customer-Service behaviors Learn the practice of effective Customer-Service behaviors Develop personal and organizational Customer -Service Improvement plans

3.0 PROGRAMME CONTENT Hallmarks of Customer Dis-Service Building Customer Loyalty Planning for successful Service Creating Service Excellence Personal Barriers to Customer Service

4.0 BENEFITS OF THE PROGRAMME Employees who understand that the survival of the organization depends on customers Employees who appreciate that customer dis-service hurts the organizations bottom line Understand that why customer loyalty is desirable and disloyalty undesirable Who understand that customer service Is not the concern of only frontdesk employees

5.0 WHO MAY ATTEND Managers and Supervisors 6.0 DURATION 2 days PRODUCTION MANAGEMENT 1.0 OBJECTIVE

At the end of the course participant will be able to enhance efficiency within production processes and control costs. 16

2.0 3.0

COURSE CONTENT Principles and concepts of production; Work Measurements Organization and Production Standards; Network Analysis as applied to production; Health Hazards and Productivity; Plant Location and Layout; Use of computers in Productivity Management; Manufacturing Costs and their Control; Materials Handling, Storage and delivery; Environmental Pollution Control; Quality Assurance. DURATION 3 days

REDUCING WASTE 1.0 COURSE OBJECTIVES

At the end of the workshop, participants should be able to 2.0 Understand the concept of waste and its impact on the organization. Identify sources of waste. Design a waste management programme. Use waste minimization techniques. COURSE CONTENTS Introduction Sources of waste Approach to reducing waste Strategy to combat waste Waste-reducing techniques Exercises

17

3.0

COURSE DURATION 2 days

ASSESSING THE BENEFITS OF ENERGY EFFICIENCY 1.0 COURSE OBJECTIVES

At the end of the workshop, participants should be able to: 2.0 Understand the principles of energy efficiency. Appreciate the possible benefits of an energy-efficient programme. Assess energy productivity. Distinguish between energy conservation and energy efficiency. COURSE CONTENTS Benefits of energy efficiency Measuring energy productivity Exercises

3.0 COURSE DURATION 2 days

ENERGY AUDITS & EFFICIENCY PROGRAMME 1.0 COURSE OBJECTIVES

At the end of the workshop, participants should be able to: Understand the role of energy audit. Explain the general approach to conducting an energy audit. See the links between energy audits and energy management. 18

 2.0 3.0

Understand the differences between preliminary and detailed audits. Identify the main features of energy efficiency programmes. Understand and explain the main principles of increasing energy efficiency in housekeeping, retrofitting and process modification. COURSE CONTENTS Types of audit Approach Scope Data collection and analysis Instruments Timing of the audit Housekeeping measures Retrofit measures Process modifications COURSE DURATION 2 days

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