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SUMMER TRAINING PROJECT REPORTONPERFORMANCE APPRAISALOF BRITANNIA INDUSTRIES LIMITEDSUBMITTED IN PARTIAL FULFILLMENT OF THEREQUIREMENT OF POST GRADUATE DIPLOMAIN HUMAN RESOURSE DEVELOPMENT (2007-08)UTTAR PRADESH RAJARSHITONDON OPEN UNIVERSITYALLAHABADSUBMITTED BY:DEEPALI GARG ACKNOWLEDGEMENTI readily acknowledge my indebt ness to my parents whose support,

dedication and honest effortshave given me an immense help in doing this project.It gives me immense pleasure to express my deep sense of gratitude and appreciation to myexternal guidesMr. S.K. Mathur, Mr. Pandey, Mr. R.V. Singh, Mr. Deepak, and Mr. Dubeywhose constant encouragement and valuable suggestion gave back bone support in completingthis project.I take the opportunity to thanks toDr.Abhay Pradhan for motivating, encouraging, guiding andsupporting at every step and sparing his valuable time for me.Last but not the least I record my sincere thanks to all beloved and respectable persons whohelped me and could find any separate mention.Above all I praiseGODthe most beneficial, the most merciful that I have been able tocomplete my training project successfully.DEEPALI GARG DECLARATIONIDEEPALI GARGstudent of PGDHRD II sem. of UPRTOUhereby declare that this projectreportPERFORMANCE APPRAISAL is written and submitted by me under the guidance of Dr.Abhay Pradhan is my original work. The entire analysis and conclusion of this report are based onthe information which is collected by me.The empirical finding in the report are based on the data collected myself while preparing thisproject. I have not copied any thing from any source or other project submitted for the similar purpose,if any.DEEPALI GARG CONTENT ACKNOWLEGEMENTDECLARATIONChapter-1:INTRODUCTION ABOUT BRITANNIA Company overviewCompany ProfileManagement teamActivities of the companyPANTNAGAR UNIT IntroductionCompany ProfileDepartment of the companyCHAPTER-2:RESEARCH METHODOLOGYSample SizeMethod of SamplingArea of work Method of Data collectionObjective of the studyScope of the studyLimitation of the studySources of data collection CHAPTER-3:PERFORMANCE APPRAISALDefinition of PerformanceTrends, Objectives,& Features of Performance AppraisalProcess & Methods of Performance Appraisal360 Performance AppraisalKey elements of Performance AppraisalProblems of Performance AppraisalProcess of Performance AppraisalProcess of Appraisal in Britannia Industries LimitedCHAPTER-4:ANALYSIS & FINDINGSCHAPTER-5:RECOMMENDATIONSCHAPTER-6:CONCLUSIONCHAPTER-7:BIBLIOGRAPHY CHAPTER-IINTRODUCTIONABOUTTHE COMPANY COMPANY OVERVIEWThe story of one of Indias favorite brands reads almost like a fairy tale. Once upon a time, in1892 to be precise, a biscuit company was started in a nondescript house in Calcutta (now Kolkata) withan initial investment of Rs.295. The company we all know as Britannia today.The beginnings might have been humble-the dreams were anything but. By 1910, with the advent of electricity, Britannia mechanized its operations, and in 1921, it became the first company east of theSuez Canal to use imported gas ovens. Britannias business was flourishing. But, more importantly,Britannia was acquiring a reputation for quality and value. As a result, during the tragic World War II,the Government reposed its trust in Britannia by contracting it to supply large quantities of servicebiscuits to the armed forces.As time moved on, the biscuit market continued to grow and Britannia grew along with it.In 1975, the Britannia Biscuit Company took over the distribution of biscuits from Parrys who till nowdistributed Britannia biscuits in India. In the subsequent public issue of 1978, Indian shareholdingcrossed 60%, firmly establishing the Indian ness of the firm. The following year, Britannia BiscuitCompany was re-christened Britannia Industries Limited (BIL). Four years later in 1983, it crossed theRs.100crores revenue mark.On the operations front, the company was making equally dynamic strides. In 1992, it celebratedits Platinum Jubilee. In 1997, the company unveiled its new corporate identity Eat Healthy, Think Better and made its first foray into the dairy products market. In 1999, the Britannia Khao, WorldCup Jao promotion further fortified the affinity consumers had with Brand Britannia.Britannia strode into the 21stCentury as one of Indias biggest brands and the pre-eminent food brand of the country. It was equally recognized for its innovativeApproach to products and marketing: the Lagaan

Match was voted Indias most successful promotionalactivity of the year 2001 while the delicious Britannia 50-50 Maska-Chaska became Indias mostsuccessful product launch. In 2002, Britannias New Business Division formed a joint Venture with Fonterra, the worlds second largest Dairy Company, and Britannia New Zealand FoodsPvt. Ltd. Was born. In recognition of its vision and accelerating graph, Forbes Global rated BritanniaOne amongst the Top 200 Small Companies of the World, and The Economic Times pegged BritanniaIndias 2ndMost Trusted Brand.Today, more than a century after those tentative first steps, Britannias fairy tale is not only going strongbut blazing new standards, and that miniscule initial investment has grown by leaps and bounds tocrores of rupees in wealth for Britannias shareholders. The companys offerings are spread across thespectrum with products ranging from the healthy and economical Tiger biscuits to the more lifestyle-oriented Milkman Cheese. Having succeeded in garnering the trust of almost one-third of Indias onebillion populations and a strong management at the helm means Britannia will continue to dream big onits path of innovation and quality. And millions of consumers will favor the results, happily ever after. COMPANY PROFILERegistered office of Britannia Industries Limited is situated in West Bengal. This company is registeredunder Companies Act, 1956.Britannia biscuits Company Limited was originally incorporated on 21stMarch 1918under IndianCompanies Act under the name The Britannia Biscuits Company Limited under section 21 of Companies Act and approval of Central Government.The main aim of the Company is to make available good and improved quality biscuits to each andevery part of the country.The Company is perusing for ISO14001certificate and it is ISO 22000 certified.The Company was established at the Pantnagar branch on 21stMay 2005 mainly for production with aproduction coverage area of approximately 20 acres.The control of management is through Board of Directors.The Companys head and registered office and works place are located at the below mentionedaddresses:Registered & Head office: Britannia Industries Limited5/1A, Hungerford StreetKolkata- 700017 Works Place:(a)Britannia Industries Limited33, Industrial AreaLawrence Road,Delhi- 110035 (b)Britannia Industries LimitedPlot No.1, Sector- 1Integrated Industrial EstatePantnagar, Rudrapur- 263153 (c)Britannia Industries Limited15, Taratola road,Kolkata 700088(d)Britannia Industries LimitedMTH road, PadiChennai 600050(e)Britannia Industries LimitedReady road (East), Mazagaon,Mumbai- 400010 MANAGEMENT TEAMRICHA ARORA General Manager MarketingAMITAVA MUKHERJEE National Sales ManagerPURNENDU ROY Head of R&DV. MAD Company Secretary & Head of LegalVINOD MENON Head of Internal Audit & ProjectsGAUTAM BANERJEE General Manager MaterialsASHOK KUMAR GUPTA General Manager Accounts PlanningSAROJ KUMAR CHAKRABORTY General Manager & Head of TechnicalDr. K.N. SHASHIKANTH Corporate Quality Assurance ManagerTS PURUSHOTHAMAN Corporate Head IT & Systems THE ORIGIN OF EAT HEALTHY THINK BETTER Britannia the biscuit leader with a history-has withstood the tests of time. Part of the reason for itssuccess has been its ability to resonate with the changes in consumer needs-needs that have variedsignificantly across its 100+ year epoch. With consumer democracy reaching new levels, the onecommon thread to emerge in recent times has been the shift in lifestyles and a corresponding awarenessof health. People are increasingly becoming conscious of dietary care and its correlation to wellness andmatching the new pace to their lives with improved nutritional and dietary habits. This new awarenesshas seen consumers seeking foods that complement their lifestyles while offering convenience, varietyand economy, over and above health and nutrition. Britannia saw the writing on the wall. Its Swasth Khao Tan Man Jagao (Eat Healthy, Think Better) re-position directly addressed this new

trend by promising the new generation a healthy and nutritiousalternative-that was also delightful and tasty.Thus, the new logo was born, encapsulating the core essence of Britannia healthy, nutritious, andoptimistic and combining it with a delightful product range to offer variety and choice to consumers. ANNUAL PERFORMANCE (FY 2006)Britannias gross sales turnover increased to Rs18179 million in 2005-06 from Rs16,154 million in theprevious year, registering a growth of 13%. Operating profit at Rs1,763 million increased by 7%, profitbefore tax and exceptional items at Rs.1,958 million declined by 19% against 2004-05 , impacted by theprofit on sale of long term investments that accrued to other income last year.The Company achieved these results despite significant increases in input cost, particularly sugar, fueland oils, coupled with aggressive pricing in the industry. Your Companys focused initiatives oncommercializing market place opportunities, supply chain efficiencies and overall cost managementresulted in its top line growth and profitability. Operating margin at 10.3% in 2005-06 compared with10.9% in the previous year was impacted by the inflation in input costs. Despite stiff competition, your Company stabilized and held its overall market share at 31.7% in volumeand 38.8% in value for the last year.Exports turnover during the year was Rs111.71 million against Rs71.65 million in 2004-05, a growth of 56%.The major exceptional items during the year were:Compensation and amortization of VRS costs Rs.111 millionProfit on sale of properties Rs.117 millionAfter considering all the exceptional items, Profit before tax and Net Profit works out to Rs.2,007million and Rs.1,464 million respectively. Earnings per Share are Rs.59.96 for 2005-06.Britannia believes in giving the best value to consumers through its brands and constantly looks for ways to enhance the overall consumer experience. 2005-06 witnessed a boost in product innovation and renovation and as many as six new launches were executed and well received in themarket. The Companys largest brand Tiger, was successfully renovated with the re-staging of Tiger Glucose and the fortification of Tiger Creams.New variants were introduced in Treat Duet and Pepper Chakkar was launched under the 50:50 brandumbrellas. The Compay also introduced Marie Gold Doubles in a totally new to market format and anew range Greetings an assortment of biscuits was introduced during Diwali, targeted at the largegifting opportunity.The Company also seized the growing opportunity in adjacent categories like Cakes and the launchof Cup Cakes was the first step in strengthening this business.Additionally, new packaging formats were introduced in several markets to tap into attractive pricepoints from consumers perspective. Britannia will continue to invest in its brands and deliver growththrough an emphasis on brand activation, anchored by new product launches. WHAT MAKES A BRITANNIAIf you think Britannias are extraordinary individuals who are passionate about everything they docreate inspiration through everything they doand succeed in everything they doyoure probablyright. Britannians are hand-picked for a singular purposeto perpetually ensure Market Leadership andgenerate exemplary performance in every function.Britannians exhibit the following leadership behaviors (we fondly call BULBs Britannia UniversalLeadership Behaviors) :IntegrityTeam OrientationPeople DevelopmentLearning OrientationCustomer OrientationQuality OrientationDrive for ResultsEntrepreneurial SpiritSystem and Process OrientationCommunication If feel you stack up well in terms of all these behaviorsdont waste timeJoin us!!! ACTIVITIES OF THE COMPANY Sales Marketing Research and Development Quality Assurance Exports Technical & Operations Finance and IT Human Resources &Legal OBJECTIVES OF THE COMPANYThe objectives of the company are as follows:1.To acquire and take over as a going concern the biscuit manufacturing business now carried onat Dum dum junction under the styles or firms of V.S Brothers and

company, Gupta andcompany and Britannia biscuits company and all or any of the lands, buildings, plant andmachinery, assets and liabilities of the proprietors of that business in connection there with andwith a view thereto to enter into the agreement referred to in clause 3 of the companies article of association and to carry the same into effect with or without modification.2.To manufacture, buy, sell, prepare for market and deal in farinaceous foods for all kinds and inparticular biscuits, breads, cakes and confectionary and food of every description suitable for individuals.3.To carry on business as millers and grain merchants, dealers in flour, rice and other produces.4.To carry on business as bakers and confectioners and to manufacture buy, sell, refine prepare,grow, import export and deal in provisions of all kinds of wholesale and retail, whether solid or liquid.5.To make, accept, endorse, discount and issue promissory notes, bills of exchange and other negotiable instruments etc. INTRODUCTIONABOUTPANTNAGAR UNIT INTRODUCTION ABOUT THE UNIT (PANTNAGAR BRANCH)INTRODUCTIONBritannia industries limited was established at Pantnagar on 1stApril 2005in the area of approximately20 acres mainly for the purpose of production of biscuits as this area is free from almost all types of taxes.In Britannia Industries Limited there are many types of departments which are inter connected to eachother and work together for the welfare of the Company as the whole. There is a well builtcommunication system inside the Company which helps in doing the work on time and with fullefficiency and effectiveness.The departments of the Company includes Quality assurance, Stores, Production, Purchase,Maintenance, Engineering, Packaging and dispatch, Personnel and training, Finance, legal andadministrative security.In the Company when the raw material is entered in the Company from that time onwards the quality of material is taken into consideration. Firstly the material is taken into the laboratory and it is being testedand after that it is being taken in progress.At the production plant also care is being taken for the neatness and cleanness of the biscuits and thebiscuits are prepared in full hygienic conditions. For this purpose all the persons who enter theproduction or plant area is not allowed to go inside without wearing a cap.New concept like 5S is also being implemented in Britannia Industries Limited. The Company isperusing for ISO14001certificate and it is ISO 22000 certified.There are four plants in operation in the Company at this branch. First plant is for Marie Gold which hasa flexi line for Good day also. Second plant is for Good day, third one is for 50:50 variants, pepper chakkar and Maska Chaska. Forth and last plant is for Bourbon which has a flexi line for Orange creamalso. COMPANY PROFILE1)Bhumi poojan of Britannia industries limited was on 20thmay 2004.2)Machinery was set up on 23rdmarch 2005.3)Production trial was taken on 23rdmarch 2005 itself.4)Actual production was started on 1stApril 2005.5)First dispatch of finished goods was done on 20thApril 2005.6)Biggest plant of the company is plant number two.7)The company is set up in an area of approximately 20 acres.8)Minimum production of the company is 180 tons per day.9)Maximum production is 300 tons per day.10)Control of management is through Board of Directors.11)It is a public limited company.12)The auditors of the company are Lovelock & Lewes.13)The bankers of the company are: State Bank of India. Standard Chartered Bank. ABN Ambro Bank. City Bank. The hongkong and shanghai banking corporation limited. Bank of America. HDFC Bank limited. ICICI Bank limited. NUMBER OF PLANTS AND PRODUCTION AT THE PANTNAGAR BRANCHNot all the brands of Britannia are produced in this branch only some brands of biscuits areproduced at this branch.Production of biscuits in britannia Pantnagar branch is divided in to four Plants.1) Plant I a)Marigoldb)Good day butter c)Good day Pista

badam2)Plant II a)good day cashew3)Plant IIIa)fifty- fifty (50-50)i) 50-50ii) 50-50 Maska Chaskaiii) 50-50 pepper chakker 4) Plant IV a)Chocolate treat bourbonb)Orange treat OBJECTIVES OF THE UNIT Investing in appropriate technology. Working collaborators with the business partners. Quality products to customers. Continuous training and retraining of the employees to create culture that value quality and foodsafety as a core pillar of the business. To control the wastage and save time and efforts. To work under the principals of Kiazen, Haccp and 5 S.STORAGE AND USAGE OF RAW MATERIALThere are many types of raw materials which are used in Britannia for the production of different typesof biscuits. Some of them are wheat flour, sugar, butter, skimmed milk powder, cashew, salt, differenttypes of fats which includes different oils, sodium bi carbonate, ammonium bi carbonate etc.Now the question comes of their storage. As we can see that some of the materials whichare used in Britannia industries need cold storage while some needs normal storage. So on the basis of the need of different raw materials they are stored in different storage places. The materials which arestored in cold storage are at the temperature of 5 degree Celsius while the materials which need normalstorage are stored at the normal temperature. There classification of some of the raw materials is asfollows:Normal storage raw material Wheat flour Sugar Ammonia Skimmed milk powder Palm oil Salt Cold storage raw material Butter Cashew Essences Skimmed milk powder Condensed milk HOW THE PRODUCTION PLAN COMES?The production plan comes directly from companys head office which is situated at Bangalore every month.The plan consists of: Variety name How much production to do for the particular variety. Total production in tons. Area where varieties will be dispatched along with quantity. Dispatch order.THINGS YOU DONT KNOW ABOUT BRITANNIA Britannia products are sold in over two million outlets, reaching millions of customerswho buy approximately 2.4 billion packets each year. A small army keeps Britannia going over 180 stock keeping units, 3000 employees,over 2200 authorized whole sellers and 56 depots. The number of biscuits produced by Britannia in one year would be the equivalent of onepack of twelve biscuits for every two people in the world. Stacked on top of each other, all Britannia biscuits sold in a year would stand 10,000times taller than Mount Everest. Britannia has had a long association with cricket and cricket players. Nearly half themembers of the current Indian cricket team serve as its brand ambassadors. Launched in 1997, Tiger became the largest selling Britannia biscuit brand in just 4 months of launch. It crossed Rs.1 billion sales mark in its very first year and is growing stronger. UNIT HEADHumanresourceAccounts Production PurchaseMaintenanceQualityOfficersOfficersOfficersOfficersOfficersOfficersDepart ments/ hierarchy of the companyThere are mainly six departments of the company. These are as follows:HEADS OF DEPARTMENTS OF THE COMPANYUnit Head : Mr. Manas DuttaFinance : Mr. Mudit AgarwalHuman Resource : Mr. S.K. MathurProduction : Mr. Mahak SinghPurchase : Mr. Abhijeet DuttaEngineering : Mr. Neeraj AgarwalStandards : Mr. Dhananjay CHAPTER-IIRESEARCHMETHODOLOGY RESEARCH METHODOLOGYWhen we talk of Research Methodology, we not only talk of the research methods but also consider thelogic behind the methods we use in the context of our research study and explain why we are using aparticular method or technique and why we are not using so that research results are capable of beingevaluated either by research himself or by others. As the title of the

project suggests the project is about the study of the performance appraisal in thecompany. So my objective is that to know that how the working appraisal should be maintained in thecompany & which method is used in this.Performance Appraisal has been considered as a most significant and indispensable tool for everyorganisation for the information it provides is highly useful in making decisions regarding variousaspects such as promotions and merit increases. Thus, an attempt was made to study the PerformanceTechnique in BRITANNIA.SAMPLE SIZEThe sample size refers to the no. of employees selected from the co. to constitute a sample. The samplesize used for study includes 80 employees from the company.METHOD OF SAMPLINGThe process employed for the sample was Random Sampling. Random Sampling is the sampling inwhich every person has an equal opportunity of being selected in the sample. The method is morerepresentative of the persons as there are no personal biases.Sample Size:The sample size taken is 80 in which 20 were executives and 60 were supervisors andworkersMethod of Sampling:Random SamplingArea of work:Performance AppraisalMethod of Data collection:Secondary and Primary. OBJECTIVE OF THE STUDYThe objective for doing my summer training is to make my self capable for moving forward in corporateworld, to gain knowledge & experience & know how to work in the organization environment. It willhelp me to gain more & more about corporate sector, which was very essential for me to do. Therefore IjoinedBIL Pantnagarto improve my capabilities.MAIN OBJECTIVE To Know about the existing system of Performance Appraisal inBritannia Industries Limited To study the awareness of the employees regarding the appraisal system. To evaluate the effectiveness of appraisal system. To know the satisfaction of the employees, with the appraisal system followed in BIL.SUB-OBJECTIVE Are the present performance appraisal is sufficient enough to analyze the ability of acompany. To see the difference between the theoretical knowledge & practical knowledge. SCOPE OF THE STUDYIt provides useful information for research and also introduces the researcher with the practical problemfaced in the company. This research is very important for any Human Resource student to gain a realtime experience. I have done my research in Britannia in Performance Appraisal.There are many departments in Britannia but my research work is confined with Human Resourcedepartment where I studied that how the Performance Appraisal method should be done.LIMITATION TO THE STUDYFollowing are the limitations of this project:- While going through the research I had faced a bit problem like frequent visits were required. Workers and supervisors were not immediately responding. Due to the tight schedule of managers, there are some difficulties for trainee to get co-operationand attention. Extra large unit to cover. Large no. of employees in the company, more than 2000, not possible to cover entire lot. SOURCES OF DATA COLLECTIONPRIMARY DATAPrimary data is that data, which is collected for the first time & thus happens to be original in character.The primary source to carry out study is:-a) Questionnaireb) Schedulec) Observationd) InterviewSECONDARY DATASecondary data are those which have already been collected by someone else and have already beenpassed through the statistical process.Acc. to Dessel-Data collected by other persons All the data has been collected from internal source, that includes :-a) Magazinesb) Booksc) Websitesd) Reportse) Filesf) Staff DATA COLLECTION METHODThe data was collected by me from both the sources for my training project report. In primary method of data collection personal interviews was used and in case of secondary ways of data collection of magazines and books of Britannia were used. CHAPTER-IIIINTRODUCTIONABOUTPERFORMANCEAPPRAISAL PERFORMANCE APPRAISALPerformance appraisal or merit rating is one of the oldest

and most universal practices of management.Performance appraisal is a method of evaluating the behavior in the works pot, normally including boththe quantitative and aspects of job performance.It implies assessing the performance of an employee on the job.A formal defining by C. Heyelis as following:-Performance appraisal is the process of evaluating the performance & qualification of the employees interm of the requirements of the job for which he is employed for the purpose of administration includingplacement, selection for promotion, providing financial rewards & other action which requiredifferential treatment among the member of a group as distinguished from action affecting all membersequally.According to Dale S. Beach:Performance appraisal is the systematic Evaluation of the individualwith regard to his or her performance on the job & his potential for development.According to Shubin:evaluation is a systematic appraisal of the employees personality traits &performance on the job & is designed to determine his contribution & relative worth to the firm.According to Deal Yoder:All formal procedures used in working Organization to evaluatepersonalities & contribution s & potentials of group member.A formal definition of Performance appraisalis that, It is the systematic evaluation of the individualwith respect to his or her performance on the job & his potential for development.A more Comprehensive definition is, Performance appraisal is a formal structured system of measuring& evaluating an employees job, related behaviors & outcomes to discover how & why the employee ispresentlyPerforming on the job & how the employee can perform more effectively in the future so that theemployee, organization & society all benefit.Under Performance appraisal we evaluate not only the performance of a worker but also his potentialfor development. APPRAISEE APPRAISER KRAs RouPerformance Feedback & coachingFinal ReviewFinal ScoreR EVIEWER UR R TR EATMENTSTR ETCHTOOLNOR MALIZATIONTOOLSOFMAPFinal Performance Rating Performance & Develo ment PlanDEFINATION OF PERFORMANCEDefinition of performance in MAP is based up on Key Result Areas of KRAs and RoutineResponsibilities. KRAs are critical outcomes towards which effort is directed to achievedesired business results. Routine Responsibilities are significant on-going tasks or outcomes that are undertakenor delivered on day-to-day basis.Unique Role and Responsibility (URR) templates provide the KRAs, relative weight of KRAs andRoutine Responsibilities, the competencies and their required proficiency levels for a role. The URR Template in MAP helps deliver consistency and clarity. On expected performance measures toAppraisees and Appraisers alike.MAP allows the Appraisee to define the performance measures applicable to the Appraisees situationusing combination of KRAs and Routine Responsibilities.The achievement against targets sets for each of these will together constitute the AppraiseesPerformance Plan in the Performance Cycle or Period.KRAs RoutineResponsibilitiesCompetenciesPerformance PlanDevelopment Plan FEEDBACK AND COACHINGThe process of continuous Feedback and coaching is an inherent and critical part of MAP.The Mid Year and Final Reviews are specifically focused on Feedback and Coaching and hence requirethe Appraisee and the Appraiser to have a formal feedback session.For truly effective, it should be provided and received used effectively, Feedback & Coaching is a powerful impactingperformance.Feedback and Coaching helps an information and providing inputs on howan Appraisee feedback and Coaching to be on an on- goingbasis. When means of positively Appraiser in both obtaining is performing and whether or

not he/she is headed in the right direction. It is also anopportunity for the Appraisee to solicit resources and help that may be required for enhancing his/her performance.Most people are comfortable in providing positive feedback. However, they are hesitant to initiate aconversation that involves sharing of

negative or unpleasant performance related information. Suchhesitation needs to be overcome, considering the importance of feedback in correcting the performancelevel of the Appraisee, and the consequent benefit to the Appraisees career.Coaching impacts PerformanceFeedback Positive feedback Corrective feedback Feedback focused on identifying obstacles to performance Feedback for the purpose of sharing information.Long term impact perfor manceInformationFeedback Coaching PERFORMANCE APPRAISAL of britania Download this Document for FreePrintMobileCollectionsReport DocumentReport this document? Please tell us reason(s) for reporting this document Spam or junk Porn adult content Hateful or offensive If you are the copyright owner of this document and want to report it, please follow these directions to submit a copyright infringement notice. Report Cancel This is a private document. Info and Rating Reads:254Uploaded:04/05/2011Category:Uncategorized.Rated:Copyright:Attribution Non-commercial FollowVidisha Khandelwal Share & Embed More from this user PreviousNext3 p.70 p.95 p. Recent Readcasters Add a Comment SubmitCharacters: 400 Print this document High Quality Open the downloaded document, and select print from the file menu (PDF reader required). Download and Print Sign up Use your Facebook login and see what your friends are reading and sharing. Other login options Login with Facebook Signup I don t have a Facebook account email address (required) create username (required) password (required) Send me the Scribd Newsletter, and occasional account related communications.

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