MIS Questionnaire Company Question: Culture of your organization is Customer focused.(Developing customercentric strategies) 1. Strongly agree 2. Agree 3.

Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Your Company has end to end processes to serve customer. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Your Company takes almost all possible measures to serve best to customer. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Your company record and maintain customers likes and dislike feedbacks about your product.

1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say

Question: Your Company takes steps to improve product as per customer demands. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Your Company provides after sale services to make, maintain and improves customer relation. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Company uses emails and other web applications to improve customer relations. 1. Strongly agree

2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Information Technology helped company in improving Customer relation. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Company uses Internet based surveys to get feedback from customers. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: CRM helped company in improving sale, revenue and brand of the firm. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say

Customers Question: Company is providing satisfactory services. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: Company is using various methods including email and ads to keep you update about the product. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: I used to give online feedback about product used by me. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: I think filling online complaints is easy way to communicate with Company about their Product. 1. Strongly agree

2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say

Question: I m regularly being updated about the new Product, Schemes and offers of product used by me. 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say

Question: I got mails on certain occasions like Birthday and anniversary from Company (the Product I m using) 1. Strongly agree 2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say Question: I prefer to buy the particular product because of Product and services provided to me. 1. Strongly agree

2. Agree 3. Partially agree 4. Disagree 5. Strongly Disagree 6. Cant say