Jeffrey Spitzer, M.B.A.

Professional Manager with strong Project Management and Information Technology Experience

9600 NW 13th Street, Plantation, Florida 33322 (954) 646-9295 Jeffrey.Spitzer@gmail.com

AREAS OF EXPERTISE
Project Management Application Development and Design Written and verbal communication skills Strategic Planning Process Improvement Operations Management Analysis and Resolution Programming Customer Relationships

Employment History:
GBI Data and Sorting Systems
Technical Services Manager July 2008 December 2010 Deerfield Beach, FL

Manufacturer of warehouse distribution center sorting and conveyor systems. Manager of Technical Support and Customer Service departments; business owner of customer satisfaction and equipment integrity after a solution was released from manufacturing; concurrent report to VP of Sales and President of GBI. Developed and implemented enhanced internal Quality Assurance process reducing costs and duration of on-site installations 10%; Redesigned business processes and underlying technologies of customer service, technical support and RMA processing; improved quality and efficiency while lowering costs of operations 20%. Project manager for 12 major installations of conveyor and sorter solutions including 5 with budgets in the range of $1,000,000 to $3,000,000; Project Manager for system relocations, PMs and upgrades. Developed custom windows based software (C#) that became an integrated part of delivered solutions providing enhanced diagnostic capabilities and customer-friendly utilities that lower the costs and time of support issues.

ThinkingCraft

December 2006 April 2008

Hollywood, FL
Product Manager; Project Manager Hollywood, FL

Direct Marketing New Product Startup Direct report to President/CEO. Broad based responsibilities for bringing a new Internet based marketing product to market. Responsibilities include product definition, design and positioning; Product management; Development and management to overall project plan, timelines and budget. Development of strategic alliances within industry; public relations; advertising; trade shows; sales support; client follow-up. Project Manager for the migration and development of data and systems, including technical architecture, program design, development, ETL and QA to support product and business requirements.

Nordis Direct

July 2004 November 2006 Information Technology Group Leader Coral Springs, FL Direct marketing, printing and mailing. Transformed core business position from sales driven, capability based, provider of goods and services to a market driven, packaged product based position. Benefits of transformation included shorter sales cycles, lower costs of sales and customer service as well as higher levels of client satisfaction, lower operational costs and greater profit margins. To accomplish this transformation the roles I assumed varied from visionary and evangelist to hands-on technician; including Project Manager, Business Analyst, Product Manager, Sales and more; Managed technical staff, customer service team and operations; co-managed the development and execution of marketing plan and sales methodology for the new product line.

Transformed I.T. team from collection of 8 independent vb/access developers into a structured team following an Extreme programming methodology utilizing UML modeling and best practices; Managed the development of a Service Oriented Architecture solution using C#/ASP.net/SQL designed for rapid growth and flexibility.

Jeffrey Spitzer, M.B.A.

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R.O.I.

September 2002 March 2004 I.T. Manager Delray Beach, FL Email Direct Marketing Responsible for people and technology necessary to transmit over 30,000,000 emails per day. Managed staff of six full time employees and two consultants. Acted as single point of contract between I.T. department and business owners, providing general oversight of all operations and project management. Point of contact for outside vendors. Designed/implementing .NET based leads management to sales order to deployment system for enhancing qualifying leads, managing customer relationships and automating the processing of sales orders. Managed department during business growth of over 500% Managed development of data migration systems to reduce labor/time costs associated with list vendor import and processing.

J.S. and Associates, Inc.

Consultancy specializing in realizing business benefits through Information Technology

January 1992 July 2002 Plantation, FL

Delivering business solutions in the areas of Project Management, Information Technology and Product Management. Services delivered include systems development, product management, new product roll-out, reengineering; project management, I.T. departmental management in the form of a rent-a-Chief Information Officer, staff development, contractor management, and task specific consulting frequently based around Microsoft products such as SQL Server, Visual Basic, C#, Microsoft Project and Microsoft Office running on Windows networks.

Engagement Highlights:
United Health Care Data Migration and Interface Development
o o

Edina, Mn.

5 projects requiring data migration from DB2 data warehouse and Siebel CRM to SQL Server. 1 project developing real-time data interface between DB2 and SQL Server. Establish customer requirements, design, budget and manage a major hardware expansion and logical reorganization project for a corporate SQL server.

Project Manager SQL Server reorganization and upgrade

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Custom Desktop Database Application Development

Wide Area Network development project using Access, c#, vba, dao, SQL and MS-Office o Project manager / technical lead to establish and document project scope and customer requirements. Develop, implement and manage project plan to enhance Access based hospital invoice overpayment auditing and recovery tool reclaiming over one million dollars annually. This WAN application supported staff across the southern US.

Custom Client/Server Database Application Project Management and Development

Development project in vb.net, ado.net, C#, T-SQL, DTS, MS-Office, Siebel CRM and SQL Server o Developed SQL Server based management tool to support sales/marketing enterprise wide efforts to grow membership by one million members. This process included electronic data exchange with third party vendors, process management, integration with Siebel systems and the production of metric reports on regular intervals for both activity management and financial purposes.

Riverside Capital Advisors Project Manager / Technical Lead

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Ft. Lauderdale, FL

Integration of two geographically separate LANs into a single WAN to share resources, reduce cost and increase operating efficiencies Designed and implemented enhancements, new features and provided on-going support for a custom financial application which managed a structured settlement product. Established requirements, designed and led development/implementation of a WAN based client/server (VB6/SQL Server) application with custom ad-hoc query and reporting capabilities to manage the Tax Liens financial product. Results of this project included significant reduced costs and delay in accessing data. Significant reduction in staffing necessary for daily operations, enhanced accuracy in daily operations from business rules being implemented in software, significant turn-around time improvements in compliance reporting to banks and business partners. Developed data interfaces to external data sources and managed data migration into new SQL server Page: 3 of 4

Custom Application Developer

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Project Manager Senior Programmer/Analyst

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o Jeffrey Spitzer, M.B.A.

I.T. Specialist for Merger and Acquisition Teams

o Evaluated operations and technologies of targeted businesses. Developed and implemented procedures to merge the acquisition into the acquiring business. This included systems, data, telecommunications, and sometimes the relocation of the acquired business. Established and maintained I.T. related relationships with vendors and Riversides clientele.

I.T. Interface to vendors and clients

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Rick Wesner and Associates Software developer / technical support

Custom

Coral Springs, FL Software Publisher

Provided custom software enhancements to an Access based vertical market software product sold by client to augment their marketing consulting services. o Developed in-house technical support department for software product. Provided senior level technical support and mentored companys internal technical support staff to evolve into a complete technical support function for their product to their clients. o Provided business/strategic consulting on product direction, affect of emerging technologies on product, management of technical staff.

University of Miami , School of Business Administration Project Management o Migration to Windows NT from Win95 for a 500 workstation Network. End User Application Trainer
o Provided end user training for new operating systems and applications.

Coral Gables, FL

Custom Application Development

Access based tracking database for the maintenance and invoicing of service vehicles General Support Services of Microsoft products o

Academic Background:
Faculty
University of Miami, School of Business Administration, Computer Information Systems Department
Theoretical and technical material at the MBA, CIS Graduate and CIS Undergraduate levels

Master of Business Administration (MBA) Florida International University Miami, Florida Bachelor of Science, Computer Science The University of Florida Gainesville, Florida

Technical Certifications:
Premier Microsoft Certifications (4)
Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Database Administrator (MCDBA) Microsoft Certified Solution Developer (MCSD) Microsoft Certified Product Specialist (MCP)

Microsoft Certifications Held (11)

Networking Essentials, MS Windows, Windows NT Workstation, Windows NT Server, Windows NT Enterprise, Design/Implementation of SQL Server, Microsoft Access, SQL Server Administration, Visual Basic Desktop, Visual Basic Enterprise, Analyzing Requirements and Defining Solution Architectures

Currently working towards PMP certification

Affiliations and Interests

- Member Project Management Institute -Ice Hockey player; Member U.S.A. Hockey -Member American Marketing Association -Home remodeling and woodworking

Jeffrey Spitzer, M.B.A.

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