PursueYourGreatness!

Ca|| To|| Free: 1-877-769-9378

www.royjwest.com
!"#$%&'(((
!"#$%&'($()*+$,'-*.)&*!$*+'$/"#-,'$
"0$!"#-$1-'.*&'//$)&$!"#-$2)0'3
RealizeYourGreatnessWithROYWEST.
ROYWEST |s a re|at|onsh|p-based, performance-dr|ven company whose
m|ss|on |s to prov|de custom|zed, fu||y |ntegrated Ta|ent Management and
Emp|oyee/Customer Engagement strateg|es. Strateg|es that |dent|fy the
|nnate, |nd|v|dua| ta|ents of your emp|oyees, choreograph the|r emot|ona|
engagement w|th your customers and dr|ve the performance outcomes
that most d|rect|y |mpact your ab|||ty to susta|n growth. Operat|ng as three
bus|nesses, ROYWEST prov|des the fo||ow|ng serv|ces:
WestSpeak, StrengthsA|||ance and PathWorks.
TableofContents
Biography
LettersofRecommendation
ArticlesAboutRoyJ.West
WebPresence
KeynoteTopicsandFeeSchedule
Products,SeminarsandFeeSchedule
Biography
RoyWestisamongtheworldsforemostexpertsinthe
areasofTalentManagementandEmployee/Customer
Engagementstrategiesandtheirimpactonperformance.
Throughouthiscareer,Roysunrelentingfocusontalent
hasenabledindividualdiscoveryandselfmasteryfor
literallythousandsofindividuals,impactingtheirlives
!""#$%&'(!&#")*'("(+$%,&-./&.(01"(2"&/#'(/&+3"&4$56"7&
transcendingindustryandculture.
RoygainedhisTalentManagementandEngagement
experienceatMarriottVacationClubInternational(MVCI),
awhollyownedbusinessofMarriottInternationalwhere
heservedinmultiplerolesculminatingasVicePresident
CustomerAcquisitionTalent.
DuringhislasteightyearsatMarriott,Royworked
alongsidepartnerteams/researchersfromTheGallup
Organization,supportingtheneedsofMVCIorganizational/
8"$!&$"'!")/3.#&6%&21/+5*.9.(47&.*#$"*"(+.(4&'(!&
*"'/1).(4&+3"&61/.("//&.*#'2+&'//52.'+"!&:.+3&/2."(+.82'$$%&
validatedselectiontools,individualdevelopmenttools/programs,trainingsolutionsandtheQ12

Employee
EngagementSurvey.
ThiscompellingbodyofworkanditsreturnoninvestmenthasbeenfeaturedinmagazinessuchasThe
GallupManagementJournal,SellingPower,andinarecentConferenceBoardresearchreportentitled
StrategicHumanCapitalMeasures.
Additionally,RoysleadershipinthecreationanddeliveryoftwocomplexFrontLineManagementtraining
programsaswellasthestrategicdeploymentofStrengthsFinder

,StrengthsCoach

andtheQ12Employee
EngagementSurvey,contributedtoMVCIsselectionasa3xwinnerofthe
AmericanBusinessAwards,BestSalesOrganizationinAmericaand3x
winneroftheTheGallupOrganizationsGreatWorkPlaceAward.
Royspassionforinvestinginothersearnedhimthetitles,JWMarriott
AwardofExcellencenominee,Marriottshighestaward,andCoachof
Coaches,theonlyMarriottassociateevergiventhathonor.Particularly
(5+":5)+3%&./&+3"&;'2+&+3'+&<5%&:'/&+3"&8)/+&(5(=>'$$1#&"*#$5%""&.(&+3"&
worldeverdesignatedaGallupMasterStrengthsCoach.Today,Royserves
alongsideadistinguishedcadreatTheGallupOrganizationasaGallup
SeniorScientist.
Anaccomplishedstorytellerandfuturist,Royisahighlysoughtafterandentertainingspeaker.Hehasbeen
featuredattwoGlobalStrengthsSummits,TheGallupGreatWorkPlaceSummit,GallupKeyClientevents
inEuropeandtheU.S.aswellasmultipleeventsandpanelsatAmericanResortDevelopmentAssociation
(ARDA)conventions.HehasalsospokenattherequestofmultipleFortune500BusinessOrganizationsas
wellasatCollegesandUniversitiesacrosstheUnitedStates.
RoyisaGulfWarVeteran(operationsDesertShieldandDesertStorm)whereheauthoredtheplanforthe
largestsurfaceredeploymentofmilitaryequipmentinhistory.Hismilitarydecorationsinclude,butarenot
limitedto,theBronzeStar,theMeritoriousServiceMedalandmultipleU.S.Armycommendationmedals,
oneforsavingthelifeofaGermanCitizen,oneforhissuccessfulcommandofaoneofakindUSArmyRapid
DeploymentForceandoneforhisactionswhilerapidlydeployedtoSomalia.
HisexpertiseintheareasofTalentManagement/Engagementandhisdistinguishedperformanceofdutyas
'(&'2+.?"&!1+%&'(!&)"/")?"&@,A,&B)*%&C;82")&./&25*#$"*"(+"!&:.+3&'&D'23"$5)&5;&D1/.("//&B!*.(./+)'+.5(&
(generalbusiness)fromEasternKentuckyUniversityinRichmond,Kentucky.
RoyresidesinOrlando,Florida,withMary,hiswifeof20years,nineyearoldsonWilliam
and2yearolddaughter,Nina.
LettersofRecommendation

!"#$%&'()#*+'&
!
100 NTERNATONAL DRVE
T+1 973 691 3500
F+1 973 691 3820

June 1. 2009


RE: Roy J. West

To Whom It May Concern:

I have had the pleasure oI being present as Roy J. West has spoken in multiple venues Ior Mars
Inc. over the last 4 years. In that time he has conducted teleconIerences. served as the keynote
speaker at our global HR Summit and spoken directly to our Executive Committee in a private
session.

I recently invited Roy to serve as a guest speaker at our 'Accelerating Engagement Line Manager
Exchange conducted in Nashville. TN on May 8
th
. 2009. He oIIered a compelling and entertaining
accounting oI his experiences in creating and deploying Iully integrated. Talent
Management/Employee Engagement strategies.

There was not one moment during his presentation that our 125 most senior Line Managers Ior our
Petcare Division were not completely engaged. Not only did he exceed my personal expectations.
the entire group was upliIted and energized as a result oI their time with him.

Roy combines outstanding platIorm skills with personal story telling to brand the images oI what it
takes to build a world-class organization. He intuitively understands the dynamic oI human
relationships and their impact on business perIormance. And. he lives it. Few presenters have
captured the possibilities and shiIted our mindset in a way that Roy has.

I whole-heartedly recommend Roy as a business partner. platIorm speaker and consultant.


Sincerely.

Jim Brodie
Regional Director-Mars University


May 20. 2009


Mr. Roy West
The Roy West Companies
8845 Southern Breeze Drive
Orlando. FL 32836

Dear Roy.

On behalI oI the 200 women at Heartland Payment Systems. I wanted to write and
express our gratitude and appreciation Ior the diIIerence your presence made at our
National Leadership Women`s ConIerence 'Women on Fire this year.

The stories that you so vividly shared. leIt everyone present that day impacted Ior liIe.
In a troubled economy and at a time oI near panic. you provided a welcome relieI with
your clarity and Iocus on the principles oI relationship and their direct correlation to the
quality and wellness oI our lives.

We were all searching Ior the assurance that our Iuture could be better than our present.
Your powerIul message beautiIully illustrated that this aspiration was not only
achievable. but. highly predictive iI we drew upon our strengths as individuals and as
Iriends. - THANK YOU!

Please add our company to your list oI reIerences; this event is been an extraordinary
experience and will never be Iorgotten.


With sincere appreciation.




Irina Haydon
Executive Director oI Sales
Heartland Payment Systems

NewYearsDay1993inPortof
Mogadishu,Somalia
DesertShield/DesertStorm,Return
HomeAfter6MonthsinTheatreofWar
ArticlesAboutRoyJ.West
Strategic Human Capital Measures
Trusted
Insights for
Business
Worldwide
research report
R-1417-08-WG
Orientation, Accountability, and Communication
Excerptfrompages2426
UnderthedirectionofRoyWest,MVCIsmasterstrengthstrainerandvicepresident,
customeracquisitiontalent,thecompanyhasnowtrained1,200strengthscoachesandgiven
over5,000ofitsassociatestheopportunitytocompletetheStrengthsFinderassessment.
S U M M I T
O V E R V I E W
June 1112, 2007
The Gallup Building, Washington, D.C.
Promoting employee engagement is something leaders
of the worlds most engaged and productive workplaces
will say they just do. But they just do it every moment
and every day.
Employee engagement is woven into the fabric of the
12 workplace cultures that won the 2007 Gallup Great
Workplace Awards. At the Gallup Great Workplace
Summit in June, the winners were celebrated for their
extraordinary ability to create engaged workplaces
and they, in turn, shared how engagement has become
part of daily conversation and ultimately aects their
business outcomes.
2007
Excerptfrompage4...
RoyWest,vicepresidentofcustomer
acquisitionandtalentdevelopment,
saidMVCIisinhotpursuitofaworld
classdesignationandthecompany
isknockingonthedoorofthe90th
percentileofGallupsdatabase:7.1
associatesin10areengaged,2.4in
10arenotengaged,and0.5in10
areactivelydisengaged.Nearly8
in10oftheworkgroupsacrossthe
companyareinthe75thpercentileand
consideredhighperforming,andmore
than4in10areinthe95thpercentile.
MVCIsoneandonlyCoachofCoaches....RoyJ.withBill
Shaw,currentViceChairmanofMarriottInternational
Inc.andSteveWeisz,PresidentMarriottVacationClub.
Norfolk/VirginiaBeach
VirginiaPilot
NewportNewsDailyPress
WebPresence
PursueYourGreatness!
Ca|| To|| Free: 1-877-769-9378
At WestSpeak, A ROYWEST Company,
we believe that individuals not only want
to speak, but, they want to know they
have been heard. We provide strengths
based, 1-to-1 communication strategies,
programs and tools that foster cultures
of inclusion, relationship, innovation
and performance. WestSpeak seminars
and training programs help you develop
mastery with listening and speaking
techniques that enable you to more
effectively engage employees, students,
spouses, children and/or customers. Our
promise: attend one of our seminars,
receive coaching from one of our
MasterCoaches and not only change your
life, but the lives of all those with whom
you speak.
45667894:;958
At StrengthsAlliance, A ROYWEST
Company, we believe that before you can
ever coach anyone else, you must frst
know yourself. Our coaching seminars
and training programs are delivered
through Strengths-based, 1-to-1
methodologies that begin with identifying
the ways in which you most naturally
think, feel, and behave-your talents.
And, we coach you how to productively
utilize those talents to invest in yourself
and others as a means by which to
increase your performance and improve
your life. Our promise: attend one of our
seminars, receive coaching from one
of our MasterCoaches and live a
life transformed.
45:4<98=
PathWorks, A ROYWEST Company,
is among the most accomplished
and experienced consultative
organizations in the world relative to
creation, deployment, execution and
measurement of fully-integrated Talent
Management and Employee/Customer
Engagement strategies. Through the use
of scientifcally validated measurement,
we help you identify the key drivers of
the outcomes that matter most" at work
and in the lives of your employees. Our
promise: attend one of our seminars, work
with a PathWorks Consultant and not only
synchronize your culture, but achieve and
sustain world-class results in the areas
of proftability, productivity, customer
measures, safety and retention.
458>7?;98=
KeynoteTopicsandFeeSchedule
! "#$%&'()!*+,+! -.'%/.0'(#.01!
23114"05!6#/7&8#9! :;<=>>! :?@<=>>!
A01B4"05!6#/7&8#9! :=<>>>! :?><>>>!
C%5.#'%!39!'#!?+=!8#3/&! :D<=>>! :;<=>>!
E31'(4"05!F%'/%0'&! G011!B#/!H3#'%! G011!B#/!H3#'%!
RelationshipistheKey!
DrivingEngagement,IncreasingPerformanceandImprovingOurLives.
RoyWestsharesquantitativeevidencethatrelationshipisthekey
ingredienttoindividual/organizationalgrowth,engagementmomentum,
increasedperformanceandtheoverallqualityandwellnessofourlives.
TheFutureofEmployment.
ThePendulumisGoingtoSwing!
Astheturbulencewearecurrentlyexperiencingintheglobal
economybeginstowane,RoyWestpredictsthependulumwillswing
withgreatforceinthefavoroftalentedemployees.Royillustrates
theimperativefororganizationstohirecoaches,managersand
leadersthatintuitivelylookforwhatisgoodandrightintheir
employeesandallowthemtodowhattheydobest,everyday.
NowistheTimetoTakeInventory
YourIndustry,YourFriendsandYourTalents
RoyWesttakesyouonanentertainingandhumorousrideintotheinnersanctumofourlives.
Westportends,Ifasked,everyoneisopentothenotionofsomethingnewandgreatcominginto
theirlives.Unfortunately,ifitdid,veryfewwouldhaveaplacetoputit.Theirlives,theirminds,their
garagesandtheirclosetsarealreadyfull.Stories,metaphorsthathelpyouknowwithcertainty,
howtoinvitesomethingnewandgreatintoyourlife.and,howtoprepareforitsarrival!
StrengthsBasedPrinciples.
APlatformonWhichtoBuildYourLife!
RoyWestcallsforindividualsandorganizationstotakeastand,declaretheirintentandcommittodrivingthe
practiceofStrengthsrelatedphilosophiestoaglobaltippingpoint.HeinvitesyoutojoinhisStrengthsAlliance.
Products,SeminarsandFeeSchedule
TheStrengthsIntroduction(Product)
AtTheRoyWestCompanies,discoveringthesourceofyourgreatnessbeginswith
identifyingthewaysinwhichyoumostnaturallythink,feel,andbehaveyourtalents.
And,ourtoolofchoiceforidentifyingyourtalentsistheCliftonStrengthsFinder

.
OnceyouhavecompletedtheCliftonStrengthsFinder

assessmentandexploredits40+hoursof
associatedelearning,youwillparticipateinaStrengthsInterviewwithaROYWESTMasterCoach
whereyouwillbegintounderstandhowtoconsciouslyaddknowledgeandskillstoyourareasof
greatestpotential.Yourtalents.YouwillalsoreceiveaoneyearsubscriptiontoStrengthsAlliance.
TheStrengthsDiscoverySeminar(OneDay)
AtTheRoyWestCompanieswebelievethatameeting,programorseminardoesnot
beginuntilyouhearyouownvoiceThechancetospeakandbeheard.
WebegineachStrengthsDiscoverySeminarwithanexercisecalledFocusonYou...And,FocusonYouis
literallywhatwedofortheentireday!Attheendoftheday,youwillknowwithcertaintyhowtospeakthe
Strengthslanguage,identifyandachievethethingsthatmattermostinyourlife,acknowledgeothersanddraw
uponthepoweroftheirdifferences.And,mostimportantly,youwillknowhowtousethesetruths,toolsand
skillstobuildbetterrelationships,increaseyourperformanceandimprovethewellnessandqualityofyourlife.
TheStrengthsMasterySeminar(TwoDays)
B+&E3"&<5%&F"/+&G5*#'(."/7&:"&6"$."?"&6";5)"&%51&2'(&"?")&25'23&'(%5("&"$/"&%51&*1/+&8)/+&H(5:&%51)/"$;,&&
NowthatyouhavecompletedtheStrengthsIntroductionandtheStrengthsDiscoverySeminar,youareprepared
topursuetheaspirationofbecomingabettercoach,manager,leader,parent,teacher,spouse,friend.Atthe
endofthishighlyinteractivetwodayseminar,youwillhavecreatedastrengthsbased,Talentmanagement
strategyforachievingyourindividual,teamandorganizationsperformancegoals.Youwillknowwith
certaintythatengagementisthekeydriverofperformanceandhowyoucanDoGoodandLiveWell.
! "#$%&'()!*+,+! -.'%/.0'(#.01!
,'/%.2'3&-.'/#45)'(#.! 6789! 6:89!
,'/%.2'3&"(&)#;%/<!,%$(.0/! 6=99! 6>?999!
,'/%.2'3&@0&'%/<!,%$(.0/! 6>?A99! 67?899!
HowTheyFeelAfteraROYWESTSeminar
Ihavetakenalotofseminarsfromothercompaniesthat
Ihaveworkedfor.Ihavelearnedmoreaboutmyselfand
dealingwithpeopleintwodaysthaninthelastseminar
withmypreviouscompanythatconsistedofeightdays.
Kauai,HIMay2007
Veryenjoyable.Ioftencometocoursesfeelingverydubious
'651+&:3"+3")&I&:.$$&4"+&'(%&6"("8+,&I&;"$+&+3./&251)/"&:'/&
"J+)"*"$%&1/";1$&'(!&:.$$&3"$#&*"&'+&:5)H&+5&4"+&*5)"&6"("8+/&
frommyteamandmyself.IfeltthewayRoyconstructsand
runsthecoursekeepsyouasmotivatedaspossibleevenwhen
itsthepostlunchslump!AsatrueEnglishpersonIrarelygive
fullmarks,whichshowsjusthowgoodthiscoursetrulywas.
London,EnglandFebruary2007
Turningthemicroscopeonyourselfisoftenfrightening
becauseyouhavetolivewiththepersonyoudiscover.
Thankyouforhelpingmeseemyselfthroughadifferent
lensthelenscalledmytalents.IlikethepersonIam
goinghomewithtonightmorethaneverbefore.
Orlando,FL...January2007
Royisaninspirationalspeaker.Ilovehisabilityto
engageallthemembersintheseminar.Hehastaught
methatengagementisanimperativetolearning.
SaltLakeCity,UTApril2006
Royspassionforwhathedoes,drivesthisseminar.Itis
impossibletoleaveherewithoutfeelingfullyengagedinthis
process.Icannotwaittosharethiswithmyteamandfamily.
Ihavenodoubtitwillgreatlyenhanceallofourlives.
Orlando,FLSeptember2005
ImpactingLivesThroughCoachingandRelationship
Royhasbeensuchawonderfulinstructor.Hisuseofstories
aboutpersonalexperienceshasreallyallowedustobeableto
relatetohim.Ihopethatinthefuture,Iwillbeabletotouchthe
livesofpeoplethesamewayhehastouchedmine.Thankyou.
Kauai,HIMay2006
ItwasamazinghowRoywasabletorelatetoeveryone
intheroomandhowhewasabletomakeeveryone
feelappreciated.Thisisanamazingquality.
Orlando,FLNovember2005
Royhasastrongabilitytocaptivatehisaudienceinawaythat
makesthemfeelspecialintheirstrengths.Bysharingofhimself,he
enablesyoutorelatetowhathesteaching.Theoverallexperience
makesmefeelcomfortablepassingtheinformationontomyteam.
PalmDesert,CANovember2005
Ihavejustrealizedhowimportantitwasforourworkgroupto
beabletositatthesametableduringtheseminar.Weallwork
togetheratourhomeresort,butnow,wewillworkcloselytogether
atourhomeresort.RoyJ.,youhavebroughtoutthebestinus.
Honolulu,HISeptember2005
Roysabilitytobuildrelationshipswitheachparticipantensures
youpersonallyleavetheclasswithastrongerbeliefinthetool
andyourself.IhavelearnedsoverymuchandbelieveIamon
mywaytobeingagreatcoachtomyteam!Thanksagain!
HiltonHeadIsland,SCJune2005
ModelingtheNotionofEngagement
Royusedreallifeexamplestoillustratestrengthsandbranded
.*'4"/&5(&51)&*.(!/&5;&35:&:"&6"("8+&;)5*&1(!")/+'(!.(4&51)&
strengthsandthestrengthsofothers.Icameinskepticalofthis
beinganotherfadatourcompany,but,Royhasengagedme100%.
Orlando,FL.November2007
Royisawonderfulfacilitator.Heheldourinteresttheentire
time.Iespeciallyenjoyedhisstorytellingabilityandrealworld
examples(hisownpersonalandprofessional).Thesereallyhelped
keepmeengaged.Royalsohadakeenabilitytodrawothersinto
participateinawaythatmadeusfeelateaseandeagertoshare.
Orlando,FLMarch2007
Ihavebeeninmanytrainingclassesovertheyears
andneverhasanyonekeptmyattentionforanentire
twodays,untilnow.Fantasticstories,analogiesand
suggestions.Paceofthetwodayswasperfect!Greatpre
seminarcorrespondenceandgreatmaterials.
Honolulu,HISeptember2005
Inallhonesty,Iwasnotpreparedforthelevelofexcitement
thatIfeelabouttheknowledgeandskillsthatIhavegained
inthisseminar.IthasmademeconsciousofeverythingthatI
willsayanddowithmyteam,myfamilyandmyfriends.
Orlando,FL...September2005
Whilethecontentisexcellent,Royspersonalizedteaching
techniqueseyecontactcallyououtbynamepersonally
greetingyoueverymorningtakingasmuchtimeasnecessary
forquestionsandanswerskeepsyoutotallyengaged!
HiltonHeadIsland,SCJune2005
ProvidingThemTools,KnowledgeandSkillsto
IncreaseTheirPerformance
Surprisingtruthscamethroughinthiscourse.Iwasalready
impressedwiththeaccuracyofmypersonalresults,butwondered
35:&.+&251$!&6"&#1+&.(+5&#)'2+.2",&I&'*&25(8!"(+&+3'+&I&2'(&(5:&
usethistoassistmyfellowassociates.RoyWestisworldclass!
Marbella,SpainFebruary2007
ThethingsIlearnedinthisclasswillbeofmorehelpto
methananythingIhavelearnedinmy10yearswiththis
company.ThisseminarwasfantasticandIknowthatmylife
(personalandbusiness)willbepositivelyimpacted.
Orlando,FLAugust2006
IleavewithawealthofknowledgeandtoolsIcanusefortherest
ofmylife.RoyJ.Westmakesthisanawesomeexperience.Ibelieve
everyassociateshouldbeaffordedthiscourse.Mahalonuiloa.
Honolulu,HISeptember2005
Roywasanexceptionalspeaker.Hetouchedonmanyheartswithhis
storiesandgavemetheopportunitytolearnandgrowutilizingmy
talents.Thankyouforalloftheadditionalinformationandtoolsto
takehomewithustomakethewholeprocesscomeintoplay.Mahalo.
Honolulu,HISeptember2005
Thankyouforalloftheknowledgeyouhaveempoweredus
with!Ilookforwardtotakingthisinformationbacktomyteam.
Ibelieveusingthesetoolswecantrulymakeadifferenceinour
associateslivesbothprofessionallyandpersonally.Thankyoufor
investingtimeinme.P.S.Roy,youarewonderful!Ialwaysloveto
hearyouspeakandthepassionyouprojectisveryinspiring.
OrlandoSeptember2005
ResultinginaCommitmenttoAction
Iwillbetakingthisinfobackwithmetoimplementwithmyteam.
Ilearnedalotaboutmyself,howthestrengthsofmyteam
complimentmineandjusthowproductivewecanbeinutilizing/
realizingourdifferences.ROYWASEXCELLENT!BESTSEMINAR
IEVERATTENDED.
Kauai,HIMay2007
RoyWestisthebestfacilitatorIhaveeverhadthepleasuretomeet.
Hisbeliefinwhathetaughtusandhispassionforsuccessisan
inspiration.IpromiseIwillimplementwhatyouhavespentyour
timetoteachus.Thankyou!
Marbella,SpainFebruary2007
Imveryexcitedandenergizedbythisclass!Icantwaittogethome
toputthisintopracticeatmysite.ThankyouRoy!
Orlando,FLSeptember2006
Icameherehighlyskepticalanddoubtful,butnowIrealizethatInot
onlyneededthisformyself,but,asanessentialtooltoleadmyteam
andinterfacewithmypeers.Royissimplyfantastic.
Orlando,FLSeptember2006
Roy,thisseminarhaschangedmylife!Myexpectationsweremetin
+3"&8)/+&3'$;&5;&+3"&8)/+&!'%&'(!&6%&+3"&"(!&5;&51)&+:5&!'%/&+54"+3")7&
mybeliefinmycompanywastransformed.Thankyousomuch.
Kauai,HI.May2006
Thiscoursecameatjusttherighttimeinmycareer!Iwillcarrythis
Strengthsbasedphilosophybacktomypropertyandbeginusingitas
itwastaught.Roywasbrilliant!
SaltLakeCity,UTApril2006
HelpingThemLearn,GrowandProgress
WithinTheirCareersandLives
Royspresentationduringthisseminarhasbeenveryenlightening.
Itrulythinkthisisaturningpointinmypersonalandprofessionallife.
Kauai,HI.May2007
Royisanexcellentcoach.ThelessonsthatIhavelearned
inthisbeliefbuildingsessionwillbeusefultomefortherest
ofmyprofessionalandpersonallife.Thankyousomuch,
<5%7&;5)&3"$#.(4&*"&8(!&K5)&6"&':')"&5;L&*%&+'$"(+/,,M&
OrlandoJanuary2007
NA5&*5+.?'+.(47&)"';8)*.(47&"J2.+.(47&#5/.+.?",&I&!5&(5+&+3.(H&+3'+&I&
amaspecializedenoughwritertoexplaininwordstheexperience
Ihadoverthesetwodays.RoyWestisworldclass.Heisreally
ontosomethinghereandIamexcitedbecauseIhonestlybelieve
thisisjustthebeginning.Thankyouforinvestinginme!
OrlandoJuly2006
Itisgreattostepawayfromourcoreresponsibilitiestofuelour
engineswithnewinformationandknowledge.Roy,youhavegiven
methegiftofrocketfuelandIpromisetoshareitwithothers.
Orlando,FLNovember2005
Theseminarwasextremelyhelpful,thematerialsvaluableandthe
examplesveryillustrative.Roypresentsitinafunandeducatingmanner,
humanizingandexemplifyingthekeypoints.Iseethistoolasameansto
notonlymaximizemyteamsperformance,butalsotodevelopmytalent
ofindividualizationtoacknowledge,recognizeandmakeeverybodyI
comeincontactwith(professionallyandpersonally)feelspecial
andunique.
OrlandoJuly2005