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1.1 The respondents were asked for how many years were they associated with this bank. Table 1.1: Respondents association with the bank Number of years
Less than 1 year 1 -3 years 3 5 years More than 5 years
40 35 30 25
20 15 10 5 0
SBI
ING VYSYA
1 - 3 years
3 - 5 years
1.2 The respondents were asked about the type of account they have in the bank.
Table 1.2 Type of account held in bank Name of Account Number of respondents of SBI
40 20 25 15
0 5 0
25 20 15 10 5 0
savings
current
fixed deposits
salary
1.3 The respondents were asked to rate the satisfaction level with the documentation work while opening the bank account
Table 1.3: satisfaction level with the documentation work while opening the bank account
Satisfaction level
Strongly Agree Agree Neutral Disagree Strongly disagree
5 0
25
20 SBI 15 10 5 0 strongly agree agree neutral disagree srrongly disagree ING YSYA
1.4 The respondents were asked to rate the satisfaction level of the interest rate given to them on their account.
Table 1.4: satisfaction level of the interest rate given to them on their account
40
5
0
25
20 5
0
5
1.5 The respondents were asked to rate the satisfaction level of the interest rate charged to them on their account.
Table 1.5: satisfaction level of the interest rate charged to them on their account
35 0
25 20 I
15 10 5 0 ING VY YA
strongly agree
agree
neutral
disagree
strongly disagree
1.6 The respondents were asked if they were charged unnecessarily for not maintaining minimum balance in their account.
35
30
25 20
15 10
5 0
strongly agree
agree
neutral
disagree
strongly disagree
1.7 The respondents were asked if they were given various guidelines with their advantages or not. Table 1.7: satisfaction level of various guidelines given in bank
40 35
30
25 20
15 10
5 0
strongly agree
agree
neutral
disagree
strongly disagree
1.8 The respondents were asked if they were satisfied with the facilities they were availing at their bank.
Table 1.8: satisfaction level of the facilities being availed from both the banks
40
35 30
25
20 15
I
ING VY YA
10 5
0
strongly agree
agree
neutral
disagree
strongly disagree
1.9 The respondents were asked to rank their preference if their bank provided them with QUICK AND FAST services on the scale of 1-5. Table 1.9: ranking based on preference for QUICK AND FAST services
Satisfaction level 1 2 3 4 5
30
25
20
15 10
5
0
1 2 3 4 5
1.10 The respondents were asked to rank their preference for CREDIBILITY of their bank on the scale of 1-5. Table 1.10: ranking based on preference for CREDIBILITY of the bank
Satisfaction level 1 2 3 4 5
40 35 30
25 20
5 0 SBI ING VYSYA
5 0
2 3 4 5
1.11 The respondents were asked to rank their preference for BRAND IMAGE of their bank on the scale of 1-5. Table 1.11: ranking based on preference for BRAND IMAGE of the bank
Satisfaction level 1 2 3 4 5
40 35
30 25 20
15 10
5 0
1.12 The respondents were asked to rank their preference for RELIABILTY of their bank on the scale of 1-5. Table 1.12: ranking based on preference for RELIABILITY of the bank
Satisfaction level 1 2 3 4 5
35
30
25 20 SBI
15
10 5
ING VYSYA
0
1 2 3 4 5
1.13 The respondents were asked to rank their preference for FINANCIAL RETURNS from their bank on the scale of 1-5. Table 1.13: ranking based on preference for FINANCIAL RETURNS of the bank
Satisfaction level 1 2 3 4 5
5
15
SBI 10 ING VYSYA
0
1 3 4 5
1.14 The respondents were asked to rank their preference for COURTSEY/RESPONSIVENESS of their bank on the scale of 1-5. Table 1.14: ranking based on preference for COURTSEY/ RESPONSIVENESS of the bank
Satisfaction level 1 2 3 4 5
40 35
30 25
20 15 10
SBI
ING YSYA
5 0
1 2 3 4 5
1.15 The respondents were asked to rank their preference for SECURITY of their bank on the scale of 1-5. Table 1.15: ranking based on preference for SECURITY of the bank
Satisfaction level 1 2 3 4 5
40 35 30
25 20
5 0 SBI ING VYSYA
"
" "
5 0
2 3 4 5
1.16 The respondents were asked if they have taken any LOAN from their bank. Table 1.16: LOAN taken from both the banks
Answer Yes No
70 60
50
40 30 SBI ING VYSYA
20 10
0
yes
no
1.17 The respondents were asked if they were satisfied in time taken in sanctioning the loan by their banks Table 1.17: satisfaction level in time taken in sanctioning loan
Satisfaction level Highly satisfied Satisfied Somewhat satisfied Dissatisfied Highly dissatisfied
25
20
15 SBI
10
ING VYSYA
% $ #
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% $
$$
% $ $ % &$
% $
highl ati fi d
ati fi d
m what ati fi d
di ati fi d
highl di ati fi d
% $ #
1.18 The respondents were asked if they were satisfied with their loan schemes provided by their banks Table 1.18: satisfaction level with the loan schemes
Satisfaction level Highly satisfied Satisfied Somewhat satisfied Dissatisfied Highly dissatisfied
30
25 20
15 10
5 0
) ( '
((
) (
((
) ( ( ) 0(
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highl ati fi d
ati fi d
m what ati fi d
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highl di ati fi d
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1.19 The respondents were asked if they were satisfied with their loan interest rates of their banks Table 1.19: satisfaction level with loan interest rates
Satisfaction level Highly satisfied Satisfied Somewhat satisfied Dissatisfied Highly dissatisfied
30
25 20
15 10
5 0
3 2 1
22
3 2
22
3 2 2 3 42
3 2
highl ati fi d
ati fi d
m what ati fi d
di ati fi d
highl di ati fi d
3 2 1