XaSystems

ITIL Consultants Accredited ITIL Education Provider

ITIL v 3.0 Quick Reference Card

ITIL version 3 has arrived! With it comes an emphasis on service orientation, a perspective sometimes overlooked when considering the very popular process-centric Service Support and Service Delivery portions of the original library. ITIL v3 repackages the library - making greater use of its content - into a full lifecycle view. There is a real focus on the alignment of IT with the Business, on the management of IT throughout the entire service lifecycle, and on the importance of creating business value.

The New Books... Service Strategy

Business Service Management Portfolio Management Risk Management Organizational Development Financial Management

Whats Inside...
A guide to developing the principles of service management into a strategic asset. The framework will help develop internal and external markets, service assets, the service catalog, and implementation strategies.

Service Design
Service Level Management Availability Management Information Security Management Supplier Management Capacity Management IT Service Continuity Management

A guide to developing services and service management. The framework will assist in the development of valuable, recoverable customer services with achievable levels, standards, and regulations. The design guidance will process service strategies into a catalog of managed services.

Service Transition
Change Management Asset and Configuration Management Release and Deployment Management Service Validation and Testing Evaluation Knowledge Management

A guide to developing the methods for transitioning requests for changes to the developed services into the live environment. The framework will assist in the development of processes that minimize disruption to the environment through the establishment of controlled processes developed from the requirements in the Strategy framework and created from the design framework. A guide to developing the practices involved in the management of service operations. The framework will provide methods to stabilize services and allow for changes. Proactive and reactive control perspectives are illustrated and management is given the information to make more intelligent decisions to optimize the service lifecycle. A guide to developing the skills necessary to shape the quality of the service delivery and increase the value of the service to the customer; the framework utilizes ISO models as the feedback system.

Service Operations
Incident Management Problem Management Event Management Request Fulfillment Access Management

Continual Service Improvement

Xa Systems, LLC 1033 Sterling Road Suite 204 Herndon, VA 20170

(703) 766-5049 www.xasystems.com info@xasystems.com

2007. Xa Systems, LLC. All rights reserved. 200707EDU01

XaSystems

ITIL Consultants Accredited ITIL Education Provider

ITIL v 3.0 Quick Reference Card

From Version 2 to Version 3: Where is it Now?
Service Strategy
Business Service Management Portfolio Management Risk Management Organizational Development Financial Management

Version 2

Service Design
Service Catalog Management Service Level Management Capacity Management Availability Management It Service Continuity Management Information Security Management Supplier Management

Service Delivery Book

Service Level Management Financial Management Capacity Management Availability Management

Service Transition
Transition Planning & Support Change Management Service Asset and Configuration Management Release and Deployment Management Service Validation and Testing Evaluation Knowledge Management

Version 2

Service Support Book

Service Desk Function Incident Incident Service Request Problem Configuration Change Release

Service Operations
Event Management Incident Management Request Fulfillment Problem Management Access Management Operational Activities Service Desk Function

Continual Service Improvement

7 Step Improvement Process Service Reporting Service Measurement Return on Investment for CSI Business Questions for CSI Relationship Management

denotes new concept in version 3

Xa Systems, LLC 1033 Sterling Road Suite 204 Herndon, VA 20170

(703) 766-5049 www.xasystems.com info@xasystems.com

2007. Xa Systems, LLC. All rights reserved. 200707EDU01