Deutsche Bank Identifier

DKS Reference Data Support Coverage and Escalation Matrix

July 2010

DKS Reference Data Support Coverage

SLA/Turnaround Times

Global C3reda Processes

FSI Maintenance GCOA Maintenance UBR Maintenance BASTA Mapping Maintenance SAP Exception Maintenance dbNexus Table Maintenance

Turnaround Times
Quarterly Quarterly Quarterly On request On request Quarterly except for MAP_GFIS_PARAGON_FILTER (on request) Twice a month

CompID Upload

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date

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DKS Reference Data Support Coverage

SLA/Turnaround Times

Local RefData Processes

GL Account Maintenance Cost Center/Management Area

Turnaround Times
Within 24 hrs from receipt of complete requirements (except for FFT- as specified in the request) Within 24 hrs from receipt of complete requirements except for US (3days) and FFT (as specified in the request) Within 24 hrs from receipt of complete requirements (except for FFT- as specified in the request)

Cost Element Maintenance

Order Maintenance
Quarterly GUBR & CUBR Restructuring Quarterly Deleted GCoA Remapping SAP RDM Table Updates Static Data BofE CIB

Within 24 hrs from receipt of complete requirements (except for FFT- as specified in the request)
Per Global Cost MIS deadline Before ME submission of the restructuring month [Feb, May, Aug, Nov] Within 24 hrs from receipt of complete requirements Within 24 hrs from receipt of complete requirements Within 24 hrs from receipt of complete requirements

Deutsche Bank Identifier 8/10/2010 9:27:54 PM

Speaker name Name of event/date

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DKS Reference Data Support Coverage

SLA/Turnaround Times

MRP
MRP US Yellow Lights MRP US GGL Changes MRP US QAR MRP US Terminated Group MRP US OPS MIS Report MRP US CRES MRP US CRES NULL MRP US Validation

Turnaround Times
Daily Daily BD 2 to BD 8 Every Tuesday Every Wednesday BD 7 BD 7 BD 10

MRP US DBSI

BD 9

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date

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DKS Reference Data Support Coverage

Support Hours

Team/Location
Global (C3reda) Local APAC EMEA FFT

Support Hours
Monday to Friday, 1pm to 10pm PHT

Group Mailbox
DKS-ReferenceData.Global@db.com

Monday to Friday, 9am to 6pm PHT Monday to Friday, 1pm to 10pm PHT Monday to Friday, 12pm to 9pm PHT (Non-DST ) Monday to Friday 1pm to 10pm PHT (DST) Monday to Friday, 1pm to 10pm PHT Monday to Friday, 2pm to 11pm PHT

DKS-ReferenceData.APAC@db.com DKS-ReferenceData.EMEA@db.com DKS-ReferenceData.FFT@db.com

UK US

DKS-ReferenceData.UK@db.com DKS-ReferenceData.US@db.com

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date

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DKS Reference Data Support Coverage

Request Tracking System

Global http://grtsupport.risk.db.com/mkdprods/links/cccim/cccim.htm
Select Finance Systems Change Management Select User Log incident Choose Service CR Controlling global reference data Choose appropriate Fault Category Enter text in Problem Description

Local (APAC, EMEA, FFT, UK, US) https://grtsupport.risk.db.com/mkdprods/links/cccim/cccim.htm

Select Finance Systems Change Management Select User Log incident Choose Service SAP Choose Fault Category Master Data Maintenance Choose appropriate location Enter request details in Problem Description
Speaker name Name of event/date
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Deutsche Bank Identifier 8/10/2010

DKS Reference Data Support Coverage

Escalation Matrix

1st Level of Escalation

APAC, EMEA, FFT and UK Maryson-Tricha Masigan marysontricha.masigan@db.com +63(2)777-6922
hanzkristian.cubillan@db.com +63(2)777-0298

US and Global (C3eda)

Hanz-Kristian Cubillan

2nd Level of Escalation

Lenelle-Trisia Rosete lenelle-trisia.rosete@db.com +63(2)7775451 anne.alonso@db.com (632)777-6937

3rd Level of Escalation

Anne Alonso

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date

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