Optimize ITApplication Lifecycle Management

Implement Solutions Faster and Operate Them at Lower Cost

Stefan Farkas Consulting Solution Sales Manager SAP Field Services Central and Eastern Europe

Stuck in Operations Too little budget for strategy & implementation

Strategy

5-7%

Management distracted by escalations

15-20%
Implementation

Development resources 10% pulled into Strategy operations crises Pressure on IT leads to shortcuts45% in development Implementation cycle

70-80%
Operations

Operations function plagued by unplanned maintenance 45%

Operations

TODAY
SAP 2007 / Page 3

FUTURE

IT is Asked to do More with Less ...

Help drive top line while reducing bottom line

Shorter Cycles

Increasing demands for business agility results in increasing IT demands Managing the IT environment is complex and getting worse

Change Systems

Increased Workload

Inefficient IT resource allocation and utilization

Change Process

Application Life-Cycle Management The Strategic Value

With Application Life-Cycle Management, customers implement high-quality solutions faster and operate them at lower cost
Accelerated Innovation Value discovery and realization Innovation without upgrade Near-zero downtime Operation at lower cost Standardize, unify, and automate operations Manage complexity Manage SLAs Superior Quality of SAP solutions, customer enhancements and partner deployments in terms of functionality, performance, availability and security

2010 SAP AG. All rights reserved. / Page 5

Application Life-Cycle Management from SAP

Provides a Comprehensive and Integrated Solution
Application Life-Cycle Management from SAP provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application life cycle
End-to-end Application Life-Cycle Management processes Leverage best practice processes SAP Solution Manager and integrated SAP and 3rd-party management tools Optimize your tool portfolio
Design Build & Test Deploy

Requirements Optimize

ALM
Operate

Service & Support Offerings Gain access to experts Educational Services Empower your workforce Organizational Aspects Roadmaps (ASAP, Run SAP) E2E Solution Operations standards Organizational Model (Customer CoE)

2010 SAP AG. All rights reserved. / Page 6

Customer Proof Points Application Life-Cycle Management is Real

Business Continuity
By eliminating recurring problems, SAP Solution Manager has let DuPont improve system availability by 18% and reduced average system response time by 58%.
Michael J. Stoko, Director Global Operations, DuPont

Business Process Improvement

System successfully supported Unilever end-ofyear business target of shipping $732 million without any performance issues.
Irlei Homero, IT Application Services Manager, Unilever Americas

We implemented enhancement package 3 . In comparison to the upgrade from R/3 4.6C to ECC 6.0 we could reduce the costs for installation, configuration, test & go-live of EHP3 by almost 10 times.
Didier Magnien, Director Global SAP Systems, Sappi Limited

Realized Benefits due to E2E Solution Operations: Up to $ 5 million (one time) due to performance optimization, up to $10 million p.a. due to data volume management, and IT Operations productivity increased by 100%.
Rinat Gimranov, CIO, Surgutneftegas

Protection of Investment and Accelerated Innovation

2010 SAP AG. All rights reserved. / Page 7

Reduced Total Cost of Operations

Application Life-Cycle Management

An approach in six phases

Requirements

Optimize

Design

Application Life-Cycle Management

Operate Build & Test

Deploy

Application Life-Cycle Management follows the six phases of ITIL application management. SAP delivers high value for all phases of the life cycle.

2010 SAP AG. All rights reserved. / Page 8

Application Lifecycle Management

An approach in six phases of ITIL application management
Upgrade Management Comprehensive project support
for release transitions

Solution Documentation
Central documentation of business processes, system landscape, custom code, partner applications,

Maintenance Management
Management of corrective software packages

Solution Implementation
Discover and realize enhanced business functionality Avoid disruption of business

Business Process Operations

Ensure business continuity Provide Business KPIs Business process benchmarking

Template Management
Standardize configuration across multiple projects

Technical Operations
Central monitoring & alerting infrastr. Unique End-User Experience monitoring Central administration tools

Test Management
Change impact analysis End-to-end test management

Application Incident Management

Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex landscapes with diverse technology stacks
2010 SAP AG. All rights reserved. / Page 9

Change Control Management

Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business processes incl. approval process

SAP Solution Manager Platform for Application Life-Cycle Management

SAP Solution Manager provides comprehensive capabilities and services for Application Life-Cycle Management for SAP and non-SAP applications
Requirements

SAP Solution Manager

Reduces risk and lowers TCO

through standardized and integrated application life-cycle management according to ITIL

Optimize

Application Life-Cycle Management

Design

Operate Build & Test

Optimizes business benefits

through a comprehensive and integrated quality management process

Deploy

Leverages built-in innovation

by making innovation a non-event and protecting existing investments

2010 SAP AG. All rights reserved. / Page 10

SAP Solution Manager System openness

SAP Solution Manager as an application management platform provides multiple interfaces to 3rd party products.
Interface types: SAP Adapter OEM Open Interface Partner Interface Link Planned

CMDB2)

Technical Documentation

ARIS
Change Request Management

Requirements

Business Blueprint

Links to documents in external data warehouses

SAP Central Process Scheduling by Redwood CCMS -XBP* *) 24 certified solutions CCMS* *) 9 certified solutions Run Book Automation1) Cisco Tidal Intelligent Automation Root Cause Analysis CA Wily Introscope BMC Appsight Certified software HP OpenView BMC Remedy Tivoli Service Desk
2010 SAP AG. All rights reserved. / Page 11

Optimize
Job Scheduling Operate Technical Monitoring System Administration Service Desk

Design
Configuration E-Learning Management

Build and Test Deploy

SAP Productivity Pack by RWD Links to other training material SAP Quality Center by HP
eCATT *)
*) 7 certified solutions

Test Workbench

Enhanced Change and Transport System

Non-SAP Software
1)

Planned for release 7.1

2)

Planned for release 7.x

SAP Enterprise Modeling by IDS Scheer

Software quality starts with process design

The fastest and cheapest way to build quality applications is through good analysis and design
Leading business process analysis, simulation and optimization solution for SAP and non-SAP Addresses enterprise and process architecture based on industry standard (TOGAF) SAP Solution Manager integration Powerful reporting features enable governance

Testing & Quality Management A Complete Solution

Plan
SAP Solution Manager

Execute
SAP Solution Manager Adapter

Evaluate
SAP Test Acceleration & SAP LoadRunner by HP Optimization (TAO) Build adaptive content for business process test

SAP Quality Center by HP

Functional scope

Definition and documentation of business processes

Bi-directional integration

Manage the testing process

Change impact analysis

Linkage to business blueprint, test results and defects

Tractability from requirements through to defects Visibility into the overall testing process

Perform load and performance tests and tune SAP systems

Deep diagnostics for in-depth insight into ERP and SAP NetWeaver

SAP Productivity Pak by RWD SAP Test Data Migration Server

Develop and publish business processes User transactions to be used for learning and performance support

Create real-life test data Create consistent and small QA and development environments
Measure actual end-user experience Evaluate the impact of any changes for the end-user

SAP User Experience Management by KNOA SAP Enterprise Learning Solution

Provide end-user training leveraging a comprehensive enterprise learning environment

SAP Quality Center by HP

Identify defects during implementation, not in production

Production defects are 100x more expensive than defects found during software design and testing
Leading quality planning, test execution and defect management solution Foundation solution for the SAP quality platform Manages test-cycle and releases SAP Test Acceleration and Optimization (TAO) adds "drag and drop" composition of test cases = reduced TCO Even more control through federation with SAP Solution Manager (adapter is required) Enterprise reporting and dashboards

SAP Test Accelerator & Optimizer (TAO)

Approach for Accelerated Test Case Composition SAP TAO Frontend SAP Quality Center by HP

4 Upload to Quality Center

1 User selects Business Processes 2 Automatic inspection of SAP Transactions 3 Automatic generation of Test Components 5 User composes Test Case 6 Test Case execution

Customer SAP Test Systems ERP R/3 CRM

Inspect

SAP Business Process

SAP TAO Agent

SAP Loadrunner by HP

Project success is tied to application performance User satisfaction is greatly driven by application performance
Emulate thousands of concurrent users to gather end-to-end transaction response times, for example Logon, Process Credit Card, and Create Order process Collect application, network and system data across all architectural tiers and components

Powerful dashboards and reporting

DIAGNOSTICS
CONTROLLER LOAD GENERATORS NETWORK LOAD BALANCER WEB SERVER APPLICATION SERVERS DATABASE

Europe
VUsers US
MONITORS

The SAP Quality Platform

6 Project Manager & Team Centrally monitor testing progress and results in SAP Solution Manager 5 Test Manager & Team Run manual and automated tests, report results and then transfer results into SAP Solution Manager

End-to-end testing process with tremendous customer value

1 Business Analyst Define requirements and configuration in SAP Solution Manager 2 Test Manager Transfers requirements into SAP Quality Center by HP and complete a risk assessment & schedule

The SAP end-to-end QA process decreases SAP testing cost and time by more than 50%

4 Test Team Create reusable test components for drag and drop creation of test cases in SAP TAO
SAP 2007 / Page 17

3 Test Team Develop/update test cases and create traceability matrix

SAP Test Data Migration Server

Reliable testing starts with providing the right data

SAP Test Data Migration Server Creates small, easy-to-use test environments with consistent, relevant extracts of business data while minimizing infrastructure and maintenance expenses!
Use Cases Creation of lean test systems with production-like environment, but reduced data volume Selective refresh of individual clients in development, test and training environments Data extraction based on business objects, organizational units or time slices Scrambling of sensitive data Benefits Reduced infrastructure expenditures for non production landscape High flexibility Improved quality of test data
SAP 2009 / Page 18

(SAP TDMS)

Supported SAP systems ERP release 4.6C and higher HCM release 4.7 and higher CRM releases 4.0, 5.0, and 6.0 BI releases 3.5 and 7.0

More information SAP Service Marketplace at http://service.sap.com/tdms

SAP Central Process Scheduling by Redwood

No more business issues caused by failed batch jobs

Central view to all scheduling activities

Job scheduling in IT operations is as important as production planning in manufacturing

Central management and orchestration of complex business processes

Job chains Scheduling of complex process chains Definition and across SAP and non-SAP systems monitoring

Job prioritization driven by business rules Integration

Embedded in SAP NetWeaver (OEM) Optional integration with SAP Solution Manager (requires adapter)

SAP Archiving by Open Text

For ever-growing volume of business data in databases

SAP Archiving enables you to off-load aged SAP data and documents from SAP software while retaining access to the information. Provide secure and compliant long-term storage of your SAP and non-SAP data & documents on a secure archive server of your choice Realize substantial cost savings and improve system performance by minimize your database growth

Reduce technology downtime required for software upgrades or data backup or recovery
Ensure compliance and reduce risk during audits Supports all SAP ArchiveLink document scenarios and SAP document types & formats including images (Capture, Viewers, Email and Office Links) Supports extending ArchiveLink to create views for documents from across multiple systems

SAP Extended Diagnostics by CA Wily

Real-time visibility into Java and .NET application performance so SAP and customers can quickly do root cause analysis of performance problems Monitoring of Java and .NET applications in production with minimal impact on performance Persistence of historical data for better capacity planning and trend analysis

SAP 2008 / Page 21

Why SAP?

Only integrated and comprehensive offering to cover the complete Application Life-cycle for SAP and non-SAP systems Tools, best practices, accelerators and consulting services all from one vendor Open to seamlessly integrate third part service management solutions Measurable Benefits for Business and IT (KPIs)

Requirements

Optimize

Design

Application Life-Cycle Management

Operate Build & Test Deploy

SAP is now the role model for the evolution of software support offering an industry game-changing standard for transparency, accountability and the clear measurement of value.
We remain strongly committed to helping our customers both protect their investments and closely manage costs.

2010 SAP AG. All rights reserved. / Page 22

Thank you!

2010 SAP AG. All rights reserved. / Page 23