Interview Guide

POSITION: TEAM: CANDIDATE: INTERVIEWER: DATE:

PREPARATION CHECKLIST Outline for opening of the interview:

1. Greet the candidate and introduce yourselves

2. Explain the interview process As an additional step in our recruitment process (possibly to include further assessment / testing) To acquaint key business leaders with the candidate To learn more about the candidate To help the candidate understand / explore more about the role and our organisation (if appropriate) 3. Describe the interview plan The interviewers will be asking a number of questions to obtain specific information from the candidate, and will be taking notes during the process. Explain gathering information related to key competencies that are critical for success in the position. This will involve gathering specific examples of situations that demonstrate past experience in relation to these competencies. Towards the end of the interview, interviewer will reiterate the description of the position and the organisation. Opportunity for candidate to ask any questions they may have.

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Experience 1. What are / were the major responsibilities / duties in your current or previous position?

2. What do you like best about your position?

3. What is your understanding of this role and why did you apply for it
(ie. What appeals to you about this role?) [ understand personal motivations / job requirements ]

4. How do you feel your skill-set is in alignment with this role what do you bring to the table for the role?

5. Can you please describe a time when you had difficulty in managing
difficult stakeholders?

6. Tell us about a time when you changed or improved a HR Strategy and

saw positive results in the business?

7. Talk to me about how youve tackled a difficult problem during a campaign and in particular, an example if you were unable to handle it yourself and had to involved stakeholders or third parties.

8. Describe your experience recently with dealing with government and local regulatory organisations

9. What networks or contacts would you be able to utilise in this role? 10. Provide us with an example of how youve managed the setting of strategy with campaigns OR after youve reviewed the PD and done your research, how would you tackle this campaign for the organisation?

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11.

How do you keep a project on time and on budget? Key Behaviours Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals

Delivering Results & Meeting Customer Expectations Plans ahead and works in a systematic and organised way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.

Give me an example of a time when you had to satisfy a particular customer or client need (this could be an internal or external 'customer'). How did you establish what the customers needs and expectations were? What steps did you take to ensure that the customers needs were met?

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Planning & Organising Plans ahead and works in a systematic and organised way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.

Key Behaviours Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deliverables

Give me an example of when you had to work to a deadline. How did you monitor progress towards the deadline? What problems did you encounter? What would you have done differently?

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Coping with Pressures & Setbacks Adapts and responds well to change. Manages pressure effectively and copes well with setbacks.

Key Behaviours Works productively in a pressurised environment Keeps emotions under control during difficult situations Balances the demands of a work life and a personal life Maintains a positive outlook at work Handles criticism well and learns from it

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Describe a situation where you felt you were working under a high degree of pressure. How did it affect your behaviour? What did you do to maintain your quality of work? What did you learn from the situation?

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Achieving Personal Work Goals & Objectives Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance. Seeks opportunities for selfdevelopment

Key Behaviours Accepts and tackles demanding goals with enthusiasm; Works hard and puts in longer hours when it is necessary; Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities;

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 Seeks progression to new and challenging roles

Describe a particularly stretching target that you have worked towards. How was the target set? How did you go about tackling the target? How successful were you in reaching the goal?

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INTERVIEW CLOSE 1. Additional background information Describe the type of working environment you would need to be successful in your next role? (culture, environment, team dynamic, responsibility etc). And

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specifically, what management style would bring out the best in you? What do you consider to be the best or most valuable contribution you have made in your career? How would others describe you?(peers, subordinates, direct manager, and customers) What are your short term / long term career goals? What is your availability (start date/notice period)? What was your salary in your last role? What was the Commission earned and structure? What is your salary expectation? Do you have any holidays coming up? Do you have any other interviews scheduled? 2. Position / organisation / location Re-confirm details of position, information on organisation and location. Give the candidate opportunity to ask questions (note the questions) 3. End the interview Explain the next steps in the process Thank the candidate for a productive interview

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