Management Process and Organization Behavior - Fall-10

Master of Business Administration-MBA Semester 1 MB0038 Management Process and Organization Behavior - 4 Credits (Book ID: B1127) Assignment
Answer Set- 1 (60 Marks) *************************************************************

Q.1 Write a note on the managerial roles and skills. [10] Ans:Following are the managerial roles, 1. Informational Roles This involves the role of taking up and changing information when required. Managers do perform the following sub roles, a. Monitor This is about collecting information from inside and outside t the organization. b. Spokes Person Managers represent organization outside may be in media or press conference. c. Disseminator Here the role of the manager to communicate information to employees and organizational members. 2. Decisional Roles Here the manager executes his role by making decision. It can be of the following types, a. Entrepreneur Manager gives new idea for organizational improvement and growth. b. Disturbance Handler This is to take to appropriate action to handle the untoward situation. c. Resource allocators Allocating human and monetary resources. d. Negotiator This is to negotiate with employee or trade union and also with stake olders. 3. Interpersonal Roles Interpersonal role is the activities with people within the organization. This is a supportive role to informational and decisional roles. This role can be categorized as, a. Figurehead This is ceremonial and symbolic role. b. Leadership This is to lead organization for recruiting and motivating resources. c. Liaison To liaise with public relation activities and external bodies. Following are the managerial skills, 1. Technical skills All job require some specialized activities. This is done by the manager by applying his technical skills and expertise. Many people learn this by on-job training to develop this skill. 2. Human skills
Master of Business Administration-MBA Semester 1 MB0038 Management Process and Organization Behavior - 4 Credits (Book ID: B1127) Assignment Answer Set- 1 (60 Marks) *************************************************************
This is the ability to understand peoples concern while working with them. This requires sensitivity towards others feeling and emotion in terms of recognizing and motivating people working under you. It is the skill of manager how he communicates his own feelings to others in a positive and inspired way. 3. Conceptual skills This is a skill to analyze a situation and come up with a solution. This requires creative thinking, creating options and selecting best possible option. Q.2 Discuss the methods of shaping behavior in detail. [10] Ans:There are different factors which shape organizational behavior. Organizational behavior is a science which is built upon the contribution of number of behavioral discipline. Following are the different areas which shape and contribute to build organizational behavior. 1. Psychology Psychology is a science which measures human behavior and also helps to change it. Earlier industrial psychologist were concerned with problem of people in organization like, feeling bored, tired of extreme mental and physical work etc. They also were looking into problems pertaining to organizational environment which disrupts efficiency. Currently their area of involvement has been expanded to include learning, perception, personality, training, job satisfaction, emotion, decision making process, performance appraisal, attitude management etc. 2. Sociology Sociology is involved in the study of individual relationship to the human beings with whom they interact in society or within organization. It helps in the study of group behavior within organization. Group behavior is an important aspect of organization in terms of group dynamics, togetherness and group activity. 3. Social Psychology Social psychology is involved in evaluating the influence of people on each other in The organization. This is a mix of both psychology and sociology. The measure Problem here is in terms of implementation and its barriers to acceptance.
4. Anthropology -This is the study of society to learn human behavior and activities. Anthropologist Work on culture and environment in order to understand and evaluate the difference in attitude and fundamental values among people in different countries and within different organizations. 5. Political Science -Political science is the study of individual and groups in a political environment. It focuses on areas like conflict, organizational politics and power. Q.3 Explain the classification of personality types given by Myers -Briggs.[10] Ans:According to Mayers-Briggs classification human being can be done into four opposite Pairs(dichotomies) based on their psychological opposites. These are, 1. 2. 3. 4. Extroverted and introverted (E or I) Sensing or intuitive (S or N) Thinking or feeling (T or F) Perceiving or judging (P or J)
These classifications are then combined into sixteen personality types as follows, 1. INTJ INTJs are visionaries.Have original minds and great drive for implementing their ideas and achieving their goals. Quickly see patterns in external events and develop long-range explanatory perspectives. When committed, organize a job and carry it through. Skeptical and independent, have high standards of competence and performance for themselves and others. 2. ESTJ ESTJs are organizers. Practical, realistic, matter-of-fact. Decisive, quickly move to implement decisions. Organize projects and people to get things done, focus on getting results in the most efficient way possible. Take care of routine details. Have a clear set of logical standards, systematically follow them and want others to also. Forceful in implementing their plans. 3. ENTP Quick, ingenious, stimulating, alert, and outspoken. Resourceful in solving new and challenging problems. Adept at generating conceptual possibilities and then analyzing
them strategically. Good at reading other people. Bored by routine, will seldom do the same thing the same way, apt to turn to one new interest after another. 4. ISTJ Quiet, serious, earn success by thoroughness and dependability. Practical, matter-of-fact, realistic, and responsible. Decide logically what should be done and work toward it steadily, regardless of distractions. Take pleasure in making everything orderly and organized their work, their home, their life. Value traditions and loyalty. 5. ISFJ Quiet, friendly, responsible, and conscientious. Committed and steady in meeting their obligations. Thorough, painstaking, and accurate. Loyal, considerate, notice and remember specifics about people who are important to them, concerned with how others feel. Strive to create an orderly and harmonious environment at work and at home. 6. INFJ Seek meaning and connection in ideas, relationships, and material possessions. Want to understand what motivates people and are insightful about others. Conscientious and committed to their firm values. Develop a clear vision about how best to serve the common good. Organized and decisive in implementing their vision. 7. ISTP Tolerant and flexible, quiet observers until a problem appears, then act quickly to find workable solutions. Analyze what makes things work and readily get through large amounts of data to isolate the core of practical problems. Interested in cause and effect, organize facts using logical principles, value efficiency. 8. ISFP Quiet, friendly, sensitive, and kind. Enjoy the present moment, whats going on around them. Like to have their own space and to work within their own time frame. Loyal and committed to their values and to people who are important to them. Dislike disagreements and conflicts, do not force their opinions or values on others. 9. INFP Idealistic, loyal to their values and to people who are important to them. Want an external life that is congruent with their values. Curious, quick to see possibilities, can be catalysts for implementing ideas. Seek to understand people and to help them fulfill their potential. Adaptable, flexible, and accepting unless a value is threatened. 10. INTP Seek to develop logical explanations for everything that interests them. Theoretical and abstract, interested more in ideas than in social interaction. Quiet, contained, flexible, and
adaptable. Have unusual ability to focus in depth to solve problems in their area of interest. Skeptical, sometimes critical, always analytical. 11. ESTP Flexible and tolerant, they take a pragmatic approach focused on immediate results. Theories and conceptual explanations bore them they want to act energetically to solve the problem. Focus on the here-and-now, spontaneous, enjoy each moment that they can be active with others. Enjoy material comforts and style. Learn best through doing. 12. ESFP Outgoing, friendly, and accepting. Exuberant lovers of life, people, and material comforts. Enjoy working with others to make things happen. Bring common sense and a realistic approach to their work, and make work fun. Flexible and spontaneous, adapt readily to new people and environments. Learn best by trying a new skill with other people. 13. ENFP Warmly enthusiastic and imaginative. See life as full of possibilities. Make connections between events and information very quickly, and confidently proceed based on the patterns they see. Want a lot of affirmation from others, and readily give appreciation and support. Spontaneous and flexible, often rely on their ability to improvise and their verbal fluency.. 14. ESFJ Warmhearted, conscientious, and cooperative. Want harmony in their environment, work with determination to establish it. Like to work with others to complete tasks accurately and on time. Loyal, follow through even in small matters. Notice what others need in their day-by-day lives and try to provide it. Want to be appreciated for who they are and for what they contribute. 15. ENFJ Warm, empathetic, responsive, and responsible. Highly attuned to the emotions, needs, and motivations of others. Find potential in everyone, want to help others fulfill their potential. May act as catalysts for individual and group growth. Loyal, responsive to praise and criticism. Sociable, facilitate others in a group, and provide inspiring leadership. 16. ENTJ Frank, decisive, assume leadership readily. Quickly see illogical and inefficient procedures and policies, develop and implement comprehensive systems to solve organizational problems. Enjoy long-term planning and goal setting. Usually well informed, well read, enjoy expanding their knowledge and passing it on to others. Forceful in presenting their ideas.
Q.4 What are the factors influencing perception? [10] Ans:Following are the factors influencing perception, 1. The perceiver 2. The target being perceived 3. The context in which perception is made 1. The perceiver When a person looks at a target and try to interpret that, the perception is influenced by his personal characteristic. The major characteristics are, A. Attitudes Individual attitude affect perception. For example, Mr. X is interviewing some candidate for an important position in the organization i.e. negotiating contracts with suppliers, most of whom are male. Mr. X may feel that woman are not efficient enough in this job. This attitude will surely affect his perception of female candidate he interviews. B. Moods Mood of individual also strongly influence perception. When we are in happy mood we do things differently than when we are depressed. In a positive mood we form a positive impression of others. When in negative mood we evaluate others negatively. C. Motives Unsatisfied needs or motives can influence perception. For example in an organization when a boss who is unsecured may think to get the work done by his subordinate to get the credit and secure his position. His perception here is others are out to get my job. D. Self-Concept The self concept of individuals will influence his perception. For example when we are in positive self concept we tend to derive positive things in others. Else when we are in negative self concept we always pick negatives from others. E. Interest Because of individual interest our perception changes. For example when you have personal problems and you are not able to come out of it, you may not show interest to be attentive in class.
F. Expectations Expectations also influence perception. This is because you see only what you are expected to see. For example when you are pre occupied with expectations we wish to see the same in others. 2. The target being perceived Characteristics of target being observed can influence what is perceived. Physical appearance plays an vital role in perception of others. Attractive and unattractive individuals are more likely noticed in groups. The perceiver will notice targets physical features like, height, weight, estimated age and gender. Attractive persons can impress the job interviewer in seeking the job. Most of the times verbal communication also affects our perception. We see targets voice, the language he speaks, his accent and make judgment based on these inputs. Nonverbal communication also conveys a great deal of information about others. For example the target is noticed by his facial contacts, facial expressions, body movements etc. 3 Context in which perception is made The situation in which interaction takes place between perceiver and target influence the perceivers impression of the target. For example when you meet your manager in his or her office affects your impression in a certain way than when you meet at restaurant. Similarly when a car sales person sales car, he may happily ask about your job, hobby and also may show interest in your choice of cars. Here you can not assume that his behavior reflects the sales persons personality. This is because the sales person is trying to sell you a car and in that particular situation he will behave will all customers in same manner. Q.5 Mr. Solanki is the VP- HR of a leading Financial services company. He is having a meeting with Ms. Ramani leading HR consultant. Mr. Solanki is concerned about creating an environment that helps in increasing the job satisfaction amongst employees. Assume that you are Ms. Ramani, the HR consultant. What suggestions you will give to Mr. Solanki, for creating an environment that increases job satisfaction [10] Ans:If I was Mr.Ramani I would suggest Mr. Solanki the followings,
1. Mentally challenging work Employees prefer job that give them the opportunities to use their skills and ability. They generally do not prefer the job which is very easy and do not require them to exercise their individual skills. Hence I would suggest Mr. Solanki to provide such kind of jobs. 2. Personality-Job Fit People think about their personality and expect a similar job profile which suits them. With this they have high level of satisfaction at work. They feel that they have the right talent and ability to perform the job in hand. Hence I would suggest Mr. Solanki to fit personality factor to job profile. 3. Supportive working condition Infrastructure plays a vital role in employees job satisfaction. They prefer physical condition that are comfortable and suitable to do the job. Light, temperature and noise should not be extreme. Moreover they tend to prefer in organization which is close to home. They also prefer the proper infrastructure within organization like logistics, tool, Equipments etc. 4. Equitable rewards Employees give high preference to pay and promotion policies. When pay and promotion is fairly expected, satisfaction is likely to result. They want salary as per industry standards. Promotion is required for personal growth, more responsibility and increased social status. Individual who perceive that promotion decisions are made in fair manner its likely to experience job satisfaction. Hence I would ask Mr. Solanki to revive the salary and promotion policy if feels it is currently not well structured. 5. Supportive Colleagues People need social interaction. They prefer an organization which has friendly environment and supportive co-workers. Employees want their supervisor or lead to be friendly who listens to them and understand their problems. They have the satisfaction when their supervisor or lead listens to their opinion and show a personal interest in them. 6. Social responsibility Corporate social responsibility is the obligation of organization to behave in ethical ways in the social environment in which it operates. Social responsible actions are expected of organizations. Current concerns include protecting the environment, promoting workers safety, supporting social issues, investing in community Etc. Hence I would ask Mr. Solanki to insist managers to encourage both individual ethical behavior and organizational social responsibility.
7. Whistle blowing Employees do often report to the authorities of wrongdoings of the companies and coworkers. They are called whistle blowers. This is important because some workers adopt unethical way to achievement and success. Organizations can manage whistle blowing by communicating the condition that are appropriate for disclosure of wrong doings. Hence I would suggest Mr. Solanki to manage this aspect properly. Q.6 Given below is the HR policy glimpse of the VARK-LEARNING a learning and training solutions company 1. It offers cash rewards for staff members 2. It promotes the culture of employee referral and encourages people to refer people they know may be their friends, ex. Colleagues batch mates, relatives. 3. What all needs do it takes care off according to maslows need hierarchy 4. It recognizes good performances and give fancy titles and jackets to the people who perform well and also felicitates them in the Annual Day of the company. What all aspects does it takes care of according to the Maslows Need Hierarchy ? [10] Ans:Following are the needs, VARK-LEARNING should take care of according to Maslows hierarchy of needs. According to this theory proposed by Maslow, human beings have wants and desire which influence their behavior. Only unsatisfied needs can influence behavior. The needs are arranged in order of importance from basic to complex. The person goes to next level of needs if only after the lower level needs are least minimally satisfied.
The need for self Actualization Experience purpose, meaning and realizing all Esteem Need daasdadasdadadasdasdasdaasds
The need for self
The needs are, 1. Physiological The physiological needs includes, hunger, thirst, shelter and other needs. As mentioned above, the company meets these requirements. 2. Safety This includes security and protection from physical and emotional harm. The company has to look into and take care this aspect of need. 3. Social Social needs include belongingness, acceptance and friendship. From the description given above, this need is missing and the company has to pay attention towards this. 4. Esteem This include internal esteem factors like self respect, autonomy, achievement. External esteem factors such as status, recognition and attention are also part of it.

Management Process and Organization Behavior - Fall-10

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Master of Business Administration-MBA Semester 1 MB0038 Management Process and Organization Behavior - 4 Credits (Book ID: B1127) Assignment

Answer Set- 1 (60 Marks) *************************************************************

The need for self

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