A STUDY ON EMPLOYEE SATISFACTION IN BHILAI STEEL PLANT

A rep ort submitted to Gitam Institute of Management, GITAM University for the award of the deg ree of BACHELOR of BUSINESS MANAGEMENT by PRASHANT BAID Reg. No.:1214109135 Under the guidance of MS. G.ARTI Assistant Professor

GITAM INSTITUTE of MANAGEMENT AN INSTITUTION ACCREDITED WITH A GRADE BY NAAC GITAM University, Visakhapatnam

DECLARATION I PRASHANT BAID hereby declare that this project report entitled A STUDY ON EMPLOYEE SATISFACTION IN BHILAI STEEL PLANT is submitted to the GITAM INSTITUTE OF MANAGEMENT - GITAM University for the award of the degree of Bachelor of Business Management. This is a work carried out by me under the guidance of Mrs. G.Arti, Assistant Professor, GIM, Gitam University. And has not been submitted to any other University or Institution for award of any degree or diploma.

Place: Visakhapatnam Date: PRASHANT BAID Reg. no.1214109135

CERTIFICATE This is to certify that the project report entitled A STUDY ON EMPLOYEE SATISFACTION IN BHILAI STEEL PLANT submitted to GITAM Institute of Management, GITAM UNIVERSITY, Visakhapatnam in partial fulfillment of the requirements for the Degree of Bachelors of Business Management, is a bonafide work done by Mr. PRASHANT BAID, BBM I YEAR, reg. no. 1214109135 and has been carried out under my guidance.

Place: Visakhapatnam Date:

Mrs. G. Arti Assistant Professor

ACKNOWLEDGEMENTS I would like to express my gratitude to Prof. K. Siva Rama Krishna, Principal of GITAM Institute of Management, GITAM University, Visakhapatnam, for giving the opportunity to work in this Project.

I am grateful to Prof. P. Sheela, Vice Principal, GITAM Institute of Management, GITAM University, for giving her support through out the project. I thank Dr. K. Manjushree Naidu, BBM Programme Cordinator, GITAM Institute of Management, GITAM University, Visakhapatnam, for giving me her valuable advice. I take this opportunity to thank my Project Guide Ms. G.ARTI, GITAM Institute of Management, GITAM University, Visakhapatnam for her constant encouragement and guidance in performing this project.

PRASHANT BAID

PREFACE
The project work entitled A STUDY ON JOB SATISFACTION OF EMPLOYEES OF BHILAI STEEL PLLANT Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. It expresses the amount of agreement between ones expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of ones environment of job is an important part of life as Job Satisfaction influences ones general life satisfaction. Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer. However, more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. Such factors as employees age, health temperature, desire and level of aspiration should be considered. Further his family relationship, Social status, recreational outlets, activity in the organizations etc. Contribute ultimately to job satisfaction.

CONTENT :

CHAPTER -1

INTRODUCTION
Job Satisfaction:
Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. It expresses the amount of agreement between ones expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of ones environment of job is an important part of life as Job Satisfaction influences ones general life satisfaction. Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer. However, more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. Such factors as employees age, health temperature, desire and level of aspiration should be considered. Further his family relationship,Social status, recreational outlets, activity in the organizations etc. Contribute ultimately to job satisfaction. FACTORS INFLUENCING JOB SATISFACTION The major factors influencing job satisfaction are presented below:

SUPERVISION: To a worker, Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. CO-WORKERS: Various studies had traced this factor as a factor of intermediate importance. Ones associates with others had frequently been motivated as a factor in job satisfaction.

PAY: Studies also show that most of the workers felt satisfied when they are paid more adequately to the work performed by them. AGE: Age has also been found to have a direct relationship to level job of satisfaction of employees. MARITAL STATUS: Marital status has an important role in deciding the job satisfaction. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. EDUCATION: Studies conducted among various workers revealed that most of workers who had not completed their school education showed higher satisfaction level. WORKING CONDITION: The result of various studies shows that working condition is an important factor. Working conditions are more important to women workers than men workers.

10

Objective:
1. To Study the job satisfaction of employees in Bhilai Steel Plant 2. To Measure the satisfaction levels of employees on various factors and give suggestions for improving the same. 3. To find out whether experience have an effect on Job Factors. 4. To find the significance difference among age groups with respect to job Factors.

Limitations of the study:

1. Sample size of the study is only 37. 2. Respondents did not respond to some of the questions.

11

12

PROFILE of Bhilai Steel Plant

BHILAI STEEL PLANT (BSP)

Bhilai Steel Plant, a unit of Steel Authority of India Limited - a public sector undertaking was conceived under aegis of Indo - USSR Treaty in the 2nd Five year plan. This was in accordance with erstwhile government policy for strengthening economy and self reliance through development of core sector. Seven - time winner of Prime Ministers Trophy for best Integrated Steel Plant in the country, Bhilai Steel Plant (BSP) is Indias sole producer of rails and heavy steel plates and major producer of structural. The plant is the sole supplier of the country's longest rail tracks of 260 meters. With an annual production capacity of 4.5 MT of saleable steel, the plant also specializes in other products such as wire rods and merchant products. Since BSP is accredited with ISO 9001:2000 Quality Management System Standard, all saleable products of Bhilai Steel Plant come under the ISO umbrella. Living up to the demand of the growing economy of the country, the plant produces wide range of products. This includes Rails, Wire Rods, Plates and

13

Merchant products. Commitment to quality and customer satisfaction has resulted in consistent R & D efforts culminating in development and commercialization of distinctive new grades like SAILMA, UTS - 90 etc.

CHAPTER II
RESEARCH METHODOLOGY:
The methodology followed for conducting the study includes the specification of research design, selection of sample, data collection through questionnaire and statistical tools used for analyzing the data.

Research design:
The research design used for this study is of the descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group. The sampling technique used here is Simple Random Sample Technique. The employees were interviewed using convenience sampling. The data has also been collected by giving a Questionnaire to the BSP employees.

Sample size:

14

The sample size consisting of 37 respondents were selected for the study.

Data collection:
The data can be collected in two ways. 1. Primary data 2. Secondary data. Primary data: The data which is collected for the first time to perform the analysis is called primary data. Here the primary data was collected by using questionnaires. The questionnaire has 28 questions. A five point rating scale was used such as strongly disagree, disagree, neutral, agree and strongly agree. Secondary data: The data which is gathered from already available information, journals and books is known as secondary data.

CHAPTER III
DATA ANALYSIS AND INTERPRETATION
Catogar Respondent y Male 25 Female 12 TotaL 37 TABLE NO. 1 Percent of respondent 67.5675676 32.4324324 100

15

R espondent 30 25 20 15 10 5 0 M ale Fem ale R espondent

Chart no: 1 Interpretation: There are more number of male workers than female workers.

2. MONTHLY INCOME Income Income Below Rs.10000 10000-20000 20000-30000 Number of Percent of Respondents respondents 2 15 10 5.40540541 40.5405405 27.027027

16

ABOVE 30000 TOTAL

10 37 Table no: 2 Income

27.027027 100

N umber of Respondents Respondents 16 14 12 10 8 6 4 2 0

10 R s.

N umber of R espondents

00

00

00

20

30

0-

0-

00

el ow

00

Income

Interpretation: 40 percent of the employees were drawing a salary between10,000 -20,000. 27 percent of the employees were drawing a salary between20,000 -30,000. 27 percent of the employees were drawing a salary above 30,000 and 5 percent of the employees were drawing a salary below 10,000.

Education qualification Education qualification Catogary P.G U.G TotaL Respondent Percent of respondent 12 32.43 25 67.57 37 100 Table No: 3 Education

Chart no: 2

B O

10

20

V E

30

00

17

R sp n e t e odn 30 Respondents 25 20 15 10 5 0 P .G E u atio dc n U .G R sp n e t e odn

Chart No: 3 Interpretation:

Marital Status Catogary Respondent Percent of respondent Married 9 32.43 Unmarried 28 67.57 TotaL 37 100

Tale No: 4

Marital Status 18

Chart no: 4
100 80 60 40 20 0 Frequency married Unmarried Total

Table No: 5

Years of Experience

19

Frequency Less than 1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs Total CHART NO.5 8 26 20 26 20 100

Percent 8.0 26 20 26 20 100

100 80 60 40 20 0 Frequency Less than 1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs Total

Table No: 6 Working hours are convenient for me

20

Frequency strongly agree agree neither disagree disagree agree 34 32 nor 18 13 3 100

Percent 34 32 18 13 3 100

strongly disagree Total Chart no. 6

100 80 60 40 20 0 Frequency

strongly agree agree neither agree nor disagree disagree strongly disagree Total

Interpretation: From the above chart and table it is clearly evident that 34% of the respondents strongly agree that working hours are convenient from them and 32% agree with that and 18% neither agree nor disagree and 13% disagree with the working hours and 3% are strongly against working hours. Table No: 7 I'm happy with my work place

21

Frequency Strongly agree Agree neither disagree Disagree strongly disagree Total Chart No: 7 agree 30 39 nor 18 8 5 100

Percent 30 39 18 8 5 100

100 80 60 40 20 0

Strongly agree Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is clear that 30% respondents strongly agree and 39% respondents agree that they are happy with their work place only 13% disagreed and 18% have no idea towards their work place.

Table No: 8

I feel i have too much work to do

22

Frequency strongly agree Agree neither disagree Disagree agree 7 9 nor 25 37 22 100

Percent 7 9 25 37 22 100

strongly disagree Total Chart No: 8

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is quite clear that the work load is not high, 37% of the respondents disagreed with the question I feel I have too much work and another 22% strongly disagreed, 18% admits they have too much work and 23% have no idea towards this question. Table No: 9 safety measures provided by the company

23

Frequency strongly agree Agree neither disagree Disagree strongly disagree Total Chart No: 9 agree 28 31 nor 24 11 6 100

Percent 28 31 24 11 6 100

100 80 60 40 20 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is evident that the safety measures provided by the organizations are good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24% neither agreed nor disagreed. TableNo: 10 My relationship with my supervisor is cordial

24

Frequency Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Total Chart No: 10 30 41 16 6 7 100

Percent 30 41 16 6 7 100

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is clear that relationship between employees and their supervisors are cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13% disagreed and 16% of respondents have neither agreed nor disagreed. Table No: 11 My supervisor is not partial Frequency Percent

25

Strongly Agree Agree Neither agree nor disagree Disagree Strongly disagree Total Chart No: 11

18 30 15 19 18 100

18 30 15 19 18 100

100 80 60 40 20 0

3-D Column 1 Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is evident that the supervisors are not partial to the employees as 18% strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly disagreed this level is quite high compared to other questions.

26

Table No: 12

My supervisor considers my idea too while taking decision Frequency Percent 26 43 26 2 3 100

strongly agree Agree neither disagree Disagree agree

26 43 nor 26 2 3 100

strongly disagree Total Chart No: 12

100 80 60 40 20 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is clear that 26 and 42% of the respondents agree that supervisors consider their employees ideas also and only 5% disagreed and 26% neither agreed nor disagreed.

27

Table No: 13

I'm satisfied with the support from my co-workers Frequency Percent 21 47 16 9 7 100

strongly agree Agree neither disagree Disagree agree

21 47 nor 16 9 7 100

strongly disagree Total Chart No: 13

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is clear that relation with co-workers is quite good as nearly 68% of the respondents agree that they are satisfied with support from co-workers and only 15% disagreed and 16% have no answer to this

28

Table No: 14 another

People here have concern from one another and tend to help one

Frequency strongly agree Agree neither disagree Disagree Total Chart No: 14 agree 26 41 nor 19 9 5 100

Percent 26 41 19 9 5 100

strongly disagree

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is clear that in this organization people have concern over each other as 26% strongly agreed and 41% agreed and only 14% disagreed and 19% neither agreed nor disagreed.

29

Table No: 15

I'm satisfied with the refreshment facilities Frequency Percent 9 20 30 26 15 100

strongly agree Agree neither disagree Disagree agree

9 20 nor 30 26 15 100

strongly disagree Total Chart No: 15

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is clear that the employees are not satisfied with the refreshment facilities offered by the company as 26% of respondents disagreed and 15% strongly disagreed and 30% neither agreed nor disagreed and only 29% agreed. Table No: 16 We are provided with the rest and lunch room and they are good

30

Frequency strongly agree Agree neither disagree Disagree strongly disagree Total Chart No: 16 agree 8 16 nor 22 34 20 100

Percent 8 16 22 34 20 100

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is quite evident that 24% strongly disagreed and 30% of the respondents disagreed and 22% neither agreed nor disagreed and only 24% of the respondents are satisfied with the rest and lunch room provided.

Table No: 17

The parking space for our vehicles are satisfactory

31

Frequency strongly agree Agree neither disagree Disagree strongly disagree Total agree 4 9 nor 24 32 31 100

Percent 4 9 24 32 31 100

Chart No: 17

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is clear that respondents are not satisfied with the parking facilities provided by the company as 31% of respondents strongly disagreed and 32% of respondents disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have neither agreed nor disagreed. Table No: 18 I fell I'm paid a fair amount for the work i do

32

Frequency strongly agree Agree neither disagree Disagree strongly disagree Total Chart No: 18 agree 15 39 nor 25 13 8 100

Percent 15 39 25 13 8 100

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is evident that the respondents are satisfied with their salary as 39% agree and 15% strongly agree. Only `3% disagree and 8% strongly disagree, 25% neither agree nor disagree.

Table No: 19

I'm satisfied with the chances for my promotion

33

Frequency strongly agree Agree neither disagree Disagree strongly disagree Total Chart No: 19 agree 27 43 nor 13 9 8 100

Percent 27 43 13 9 8 100

100 90 80 70 60 50 40 30 20 10 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total Frequency

Interpretation: From the above table it is quite clear that employees are satisfied with their chances for promotion as 43% agree and 27% strongly agree. Only 9% disagree and 8% strongly disagree, 13% neither agree nor disagree. Table No: 20 The salary we receive are good as other organizations offer

pay to their employees

34

Frequency strongly agree Agree neither disagree Disagree agree 27 37 nor 26 6 4 100

Percent 27 37 26 6 4 100

strongly disagree Total Chart No: 20

100 80 60 40 20 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is quite clear that the salary in this organization is at par to the industry as 37% agree and 27% strongly agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor disagree. Table No: 21 I'm satisfied with the allownaces provided by the organization Frequency Percent

35

strongly agree Agree neither disagree Disagree agree

19 42 nor 21 11 7 100

19 42 21 11 7 100

strongly disagree Total Chart No: 21

100 80 60 40 20 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is clear that the employees are satisfied with the allowances and other benefits provided by the organization as 42% agree and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21% neither agree nor disagree. Table No: 22 I feel my boss motivate me to achieve the organizational goals Frequency Percent

36

strongly agree Agree neither disagree Disagree agree

11 33 nor 25 22 9 100

11 33 25 22 9 100

strongly disagree Total Chart No: 22

100 90 80 70 60 50 40 30 20 10 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total Frequency

Interpretation: From the above table it is evident that employees boss are motivating to achieve organizational goals as 33% agree and 11% strongly agree. 22% disagree this is quite high compared to other factors and 9% strongly disagree and 25% neither agree nor disagree Table No: 23 when i'm not Frequency Percent 37 My supervisor motivates me to increase my efficiency at times

strongly agree Agree neither disagree Disagree strongly disagree Total Chart No: 23 agree

18 44 nor 18 13 7 100

18 44 18 13 7 100

100 80 60 40 20 0

strongly agree Agree neither agree nor disagree Disagree strongly disagree Frequency Total

Interpretation: From the above table it is evident that employees boss motivates the employee when he is unproductive and help him to be productive as 44% agree and 18% strongly agree. Only 7% strongly disagree and 7% disagree, 18% neither agree nor disagree. Table No: 24 Overall I'm satisfied with my job Frequency strongly agree Agree 21 33 Percent 21 33

38

neither disagree Disagree Total

agree

nor 25 15 6 100

25 15 6 100

strongly disagree

Chart No: 24

100 80 60 40 20 0 Frequency

strongly agree Agree neither agree nor disagree Disagree strongly disagree Total

Interpretation: From the above table it is evident that Overall satisfactions of the respondents are good as 33% agree and 21% strongly agree. Only 6% strongly disagree and 15% disagree and 25% neither agree nor disagree.

DATA ANALYSIS o ONE WAY ANOVA H0:

39

There is no significant difference among respondents of various experience groups with regard to Environment and nature of work factor.

H1: There is significant difference among respondents of various experience groups with regard to Environment and nature of work factor

Table No: 34 Environment and Nature of work Sum of Between Groups Within Groups Total Squares 591 30.168 30.758 Df 4 95 99 Mean Square .148 . 318 F .465 Sig . .761

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to environment and nature of work.

40

H0: There is no significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues. H1: There is significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues.

Table No: 35 ANOVA Relationship with supervisors and colleagues Sum of Between Groups Within Groups Total Squares 1.199 22.376 23.576 df 4 95 99 Mean Square .300 236 F 1.273 Sig. .286

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Relationship with supervisors and colleagues.

41

H0: There is no significant difference among respondents of various experience groups with regard to the factor Welfare facilities

H1: There is significant difference among respondents of various experience groups with regard to the factor Welfare facilities

Table No: 36 ANOVA Welfare facilities Sum of Between Groups Within Groups Total Squares 1.741 28.699 30.440 df 4 95 99 Mean Square 435 .302 F 1.441 Sig. .227

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to welfare facilities.

H0: There is no significant difference among respondents of various

42

experience groups with regard to the factor Pay and Promotion

H1: There is significant difference among respondents of various experience groups with regard to the factor Pay and Promotion

Table No: 37 ANOVA Pay and Promotion Sum of Between Groups Within Groups Total Squares 3.148 35.017 38.165 df 4 95 99 Mean Square 787 .369 F .369 Sig. .082

43

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Pay and promotion.

H0: There is no significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.

H1: There is significant difference among respondents of various experience groups with regard to the factor Communication and Motivation. Table No: 38 ANOVA Communication and Motivation

Sum of Between Groups Within Groups Total Squares .937 34.100 35.037

df 4 95 95

Mean Square 95 95 .652

Sig. .627

44

. Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to communication and motivation.

H0: There is no significant difference among respondents of various experience groups with regard to Job Factors.

H1: There is significant difference among respondents of various experience groups with regard to Job Factors

Table No: 39 ANOVA job factor Sum of Between Groups Within Groups Total Squares 1.437 39.360 40.798 df 4 95 99 Mean Square .359 .414 F .867 Sig. .487

45

. Interpretation: . Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Job factors

H0: There is no significant difference among respondents of various Age groups with regard to Job Factors.

H1: There is significant difference among respondents of various Age groups with regard to Job Factors. Table No: 40 ANOVA

Sum of Between Groups Within Groups Total . 40.790 40.798 Squares .007

df 2

Mean Square .004

F .009

Sig. .991

97 99

.421

46

Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various age groups with respect to Job factors.

H0: There is no significant difference among respondents of various genders with regard to Job Factors. H1: There is significant difference among respondents of various genders with regard to Job Factors.

Table No: 41 Sum of Between Groups Within Groups Total . Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various genders with respect Squares .036 40.782 40.798 df 1 98 99 Mean Square .038 .416 F .086 Sig. .770

47

to Job factors.

Chapter -V Descriptive Statistics N 100 minimum 1.40 Maximum 4.20 Mean 2.4960 Std.Deviation .55740

environment and nature work relationship with supervisors and colleagues welfare facilities of

100

1.00

3.80

2.3620

.48799

100

2.00

4.60

3.4600

.55450

48

pay

and 100

1.00 1.25

4.00 4.00

2.3900 2.5725

.62089 .59490

promotion communiction 100 and motivation job factors 100 Valid N 100 (listwise)

1.20

4.40

2.5400

.56174

5.1 Findings:
The descriptive statistics table helps us to derive satisfaction level of employees on various factors: The respondents are satisfied with the environment and nature of work factors as their mean value is near to 2.50 The respondents relationship with the superiors and colleagues are quite good as their mean value is 2.36 is an agreeable level. The Respondents are not provided with proper welfare facilities thats the reason the mean value is quite high at 3.46 levels which is disagree level. The communication and motivation of employees by their superiors in this organization is reasonable as the mean value is 2.57. 49

The Pay and promotion activities in this organization is also good as their mean value is 2.4 The Respondents are overall satisfied with their job as their mean value is 2.54 which is an agreeable level. The Parking facilities provided by the organization are not good thats why most respondents disagree with this question. The refreshment facilities are also need to be improved because most of the employees are dissatisfied on this factor. The Rest room facilities in the company are not good and they are not satisfied with the lunch facilities. Suggestions:

50

Questionnaire A study on Job Satisfaction of Employees in BSP 1. Name: 2. Age: 3. Gender: Male Female 4. Monthly Income: A) Below Rest. 10,000 B) 10,000- 20000 C) 20,000-30000 D) Above 30,000 5. Education Qualification: A) Under graduation B) Post graduation 6. Marital Status A) Married B) Unmarried 7. Years of experience:

51

A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs

Please indicate your level of agreement in connection with various factors: 1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree 5. Strongly Disagree Work Environment and nature of work S.NO . 1 2 3 Particulars Working hours are convenient for me Im happy with my work place The lighting and other arrangements in 4 5 the office are satisfactory I feel I have too much work to do Im satisfied with the safety measures provided by my company 1 2 3 4 5

Relationship with supervisors and colleagues S.NO . 6 Particulars My relationship with my supervisor is 7 8 Cordial My supervisor is not partial My supervisor considers my ideas too 52 1 2 3 4 5

9 10

while making decision Im satisfied with the support from my coworkers People here have concern for one another and tend to help one another

Welfare Facilities S.NO Particulars 11 12 Im satisfied with the refreshment facilities We are provided with the rest and lunch 13 room and they are good The parking facilities provided for our 14 15 vehicles are satisfactory Im satisfied with the first aid facilities Im satisfied with the Loan facilities and other personal welfare benefits offered by company 1 2 3 4 5

Pay and promotion S.No 16 Particulars 1 I feel Im being paid a fair amount 2 3 4 5

53

17 18

for the work I do Im satisfied with my chances for promotion The salaries we receive are good as other organizations pay to their employees Im satisfied with the allowances provided by my organization

19

Communication and motivation S. No 20 21 Particulars I feel that my Boss motivate me to achieve the organization goal My supervisor motivates me to increase my efficiency at times when Im not 22 productive Communication seem good within this 23 Organization Work assignments are explained clearly to me 1 2 3 4 5

54

Job factors S.NO . 24 25 26 Particulars I love my job and to work in this Organization My work life is meaningful I consider that my work is valuable in 27 attaining my organizational goals Have adequate opportunity to use my 28 Ability Overall, Im satisfied with my job 1 2 3 4 5

SUGGESTION-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------55

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

56