MICHAEL T.

MCBRIDE
Lake Oswego, OR 97035 503-804-5288 michael.mcbride1@comcast.net

GENERAL MANAGER
Dynamic management and operations executive, highly skilled at maximizing results by increasing revenues and market share while maintaining a high level of customer satisfaction through well trained, motivated and satisfied employees. I am a results-oriented strategic thinker who thrives in dynamic and fluid environments while remaining pragmatic and focused. A natural leader, who guides by example, fosters team cohesion and effectively communicates with people at all levels resulting in high employee morale and low turnover. CORE QUALIFICATIONS Leadership Strategic Planning Project Management Team Building Customer Relations Budget Management Operations Personnel Management Business Plan Development

ACCOMPLISHMENTS
Significantly contributed to the growth and development of the company into market leading positions in all operational areas, resulting in business growing from $30 million in sales to $100 million in recent years. Through training and positive culture development, ensured the company ran in full compliance of all local, state and federal regulations and maintained a 19 year litigation free business environment. Managed multiple growth and construction projects in excess of $10 million, on time and within budgets. Identified a business opportunity in the truck plants manufacturing business, resulting in generating an excess of $3 million in sales and bringing $1 million to the net result. Developed and marketed a new pre-delivery location that provided New Truck Pre-Delivery services to major fleet customers throughout the US, resulting in a $2 million increase in annual sales, and proved to be so effective the manufacturer took the operation in house and built pre-delivery centers at all of their truck manufacturing locations.

CAREER PROGRESSION
MENTORED SOLUTIONS LLC, Portland, OR 2007 - Present Principle Assisted clients in developing strategic planning of on-going operations and the planning and implementation of managed future growth. Provided clients with clear, unfiltered, view-points in the evaluation and stream-lining of operations and staff efficiencies. PORTLAND FREIGHTLINER, INC., Portland, OR 1989 - 2007 GENERAL M ANAGER Prepare and present to the Board of Directors the annual Business Plan and Capital Plan for their approval and administer the approved plan as the annual operating budget for the dealership. Provided a safe and secure work environment for all employees, ensuring compliance with all applicable local, state and federal laws and regulations i.e., EPA, OSHA, and BOLI. Oversee day-to-day management of the dealership and its three locations, including leading a staff of 220 employees. Mentor department managers to meet profitability and sales goals. Monitor internal and external customer satisfaction levels and review with departmental managers. Lead by example and set the performance expectation for department heads and direct reports. Develop, enforce, and monitor guidelines for working with customers to ensure maximum satisfaction. Direct inside and outside sales efforts, including a telemarketing program to keep in contact with customers. Establish pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.

EDUCATION
BACHELOR OF ARTS: BUSINESS M ANAGEMENT, WESTERN MICHIGAN UNIVERSITY, Kalamazoo, MI