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Installing and Configuring the

Avaya S8500 Media Server


Release 3.1

03-300143
Release 3.1
February 2006
Issue 4
© 2006 Avaya Inc.
All Rights Reserved.

Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the complete document,
Avaya Legal Page for Hardware Documentation, document number
03-600759.
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agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support.

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Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site: http://www.avaya.com/support.

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT - December 21, 2005 - 11:11 AM
Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to use this documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Pre-installation: before going on site . . . . . . . . . . . . . . . . . . . . . . . . 9
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Verifying site readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Laptop preparation, software, and system information . . . . . . . . . . . . . 10
Copying files to the laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About ASG and the unique on-site password . . . . . . . . . . . . . . . . . . 11
Obtaining license and Avaya authentication files . . . . . . . . . . . . . . . . 12
Pre-installation: at the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About the Server Availability Management Processor . . . . . . . . . . . . . . . 16
About SAMP functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About SAMP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About SAMP software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About media server port connections . . . . . . . . . . . . . . . . . . . . . . . . 18
S8500 port connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About Modem connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About Media Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
About Processor Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
About S8500 LSP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
S8500 LSP License file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
High level overview of installation process . . . . . . . . . . . . . . . . . . . . . 25
Installing and cabling the media server complex . . . . . . . . . . . . . . . . 25
Installing Avaya Communication Manager. . . . . . . . . . . . . . . . . . . . 26
Installing Expanded Meet-me Conferencing . . . . . . . . . . . . . . . . . . . 26
Configuring the SAMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Translating the IPSI circuit packs . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing and cabling the media gateways . . . . . . . . . . . . . . . . . . . 27
Completing the installation administration . . . . . . . . . . . . . . . . . . . 27
Testing the finished installation . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 2: SNMP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29


Configuration of the SNMP modules in the UPS . . . . . . . . . . . . . . . . . . 29
Default UPS IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Preparing to configure the SNMP module . . . . . . . . . . . . . . . . . . . . 30

Installing and Configuring the Avaya S8500 Media Server February 2006 3
Contents

Administering the SNMP module . . . . . . . . . . . . . . . . . . . . . . . . . 31


Setting selected traps (alarming) . . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring the SNMP subagent in the Avaya Ethernet switch (if used) . . . . . 35
Default IP addresses for Ethernet switch . . . . . . . . . . . . . . . . . . . . 36
Preparing to configure the Ethernet switch . . . . . . . . . . . . . . . . . . . 36
Configuring the Ethernet switch . . . . . . . . . . . . . . . . . . . . . . . . . 37

Chapter 3: Communication Manager Installation . . . . . . . . . . . . . . . . . . . . 39


Clearing the ARP cache on the laptop . . . . . . . . . . . . . . . . . . . . . . . . 39
Powering up the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Accessing the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring Telnet for Windows 2000/XP . . . . . . . . . . . . . . . . . . . . . . 40
Installing Avaya Communication Manager . . . . . . . . . . . . . . . . . . . . . 41

Chapter 4: Media server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 43


Opening the Maintenance Web Interface. . . . . . . . . . . . . . . . . . . . . . . 43
Copying files to the media server . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Enabling Network Time Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Verifying RMB IP information . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing SAMP firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Verifying media server connection to the customer’s LAN (if provided) . . . . . 48
Enabling firewall settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Checking LED activity on the optional dual NIC. . . . . . . . . . . . . . . . . . . 51
Configuring the dual network interface card . . . . . . . . . . . . . . . . . . . . 53
Configuring the network interface card . . . . . . . . . . . . . . . . . . . . . 53
Testing connectivity to customer’s network . . . . . . . . . . . . . . . . . . 55

Chapter 5: IP interface translations . . . . . . . . . . . . . . . . . . . . . . . . . . 57


Starting SAT terminal emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Inputting initial system translations . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adding media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Enabling IPSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Adding the IPSI to the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Setting alarm activation level . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Saving translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

4 Installing and Configuring the Avaya S8500 Media Server February 2006
Contents

Chapter 6: IP interface configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . 63


Connecting to the IPSIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
IPSI address configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Programming the IPSI for DHCP addressing . . . . . . . . . . . . . . . . . . 64
Programming the IPSI for static addressing . . . . . . . . . . . . . . . . . 67
Setting the VLAN and diffserv parameters . . . . . . . . . . . . . . . . . . . . . . 70
Resetting the IPSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Verifying connectivity to media server . . . . . . . . . . . . . . . . . . . . . . . 72
Verifying that IPSIs are translated . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Upgrading the IPSI firmware version (if necessary) . . . . . . . . . . . . . . . . 72
Enabling control of IPSIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Verifying license status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Chapter 7: Install an S8500 Media Server as an LSP . . . . . . . . . . . . . . . . . . 75


Configuring the media server as an LSP . . . . . . . . . . . . . . . . . . . . . . 75
Administering the primary controller . . . . . . . . . . . . . . . . . . . . . . . . 77
Enabling license server capability on a media gateway . . . . . . . . . . . . . . 78
Installing and verifying the license on the new LSP . . . . . . . . . . . . . . . . 78
Opening the TCP ports on the S8500 LSP . . . . . . . . . . . . . . . . . . . . . . 79
Resetting the S8500 LSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Verifying that the primary controller identifies the new LSP
and has sent the translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Readministering media gateways to point to the LSP . . . . . . . . . . . . . . . 81

Chapter 8: Post-installation administration . . . . . . . . . . . . . . . . . . . . . . . 83


Verifying translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting daylight savings time rules . . . . . . . . . . . . . . . . . . . . . . . . . 84
Setting locations (if necessary) . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Verifying date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Clearing and resolving alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Backing up files to the compact flash media . . . . . . . . . . . . . . . . . . . . 87
Enabling alarms to INADS via modem . . . . . . . . . . . . . . . . . . . . . . . . 87
Enabling alarms to INADS via SNMP . . . . . . . . . . . . . . . . . . . . . . . . 88
Before leaving the site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Installing and Configuring the Avaya S8500 Media Server February 2006 5
Contents

Chapter 9: Installation verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89


Testing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Testing the license file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
S8500 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
C360 Avaya Ethernet switch LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 93
UPS LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
TN2312BP IPSI LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Appendix A: Media server access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99


Accessing the server’s command line interface with SSH . . . . . . . . . . . . . 99
Connecting to the media server directly . . . . . . . . . . . . . . . . . . . . . . 101
Connecting to the media server remotely over the network . . . . . . . . . . . . 103
Connecting to the media server remotely over a modem . . . . . . . . . . . . . 103
Accessing the Maintenance Web Interface . . . . . . . . . . . . . . . . . . . . . 104
Using the SAT command line prompt . . . . . . . . . . . . . . . . . . . . . . . . 104
Logins for Avaya technicians and Business Partners . . . . . . . . . . . . . . . 105
Configuring the network for Windows 2000/XP . . . . . . . . . . . . . . . . . . . 106
Setting browser options for Internet Explorer 6.0. . . . . . . . . . . . . . . . . . 107

Appendix B: Installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 109


Troubleshooting media server hardware installation . . . . . . . . . . . . . . . . 109
Troubleshooting configuring the media server hardware . . . . . . . . . . . . . 110
Troubleshooting the installation of license files and Avaya authentication files . 112

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6 Installing and Configuring the Avaya S8500 Media Server February 2006
Chapter 1: Introduction

These procedures are for installing Avaya Communication Manager and configuring a new
Avaya S8500 Media Server and associated components in an IP-connected port network
configuration.
To configure the media server, use the Avaya Installation Wizard. To configure gateways and
other hardware components, use two administration interfaces:
● Maintenance Web Interface
● Command line interface, directly through, secure shell (SSH), telnet, or a terminal
emulation program such as Avaya Native Configuration Manager.
You are not required to install the media server before the port networks (media gateways);
however, the license file allows only 30 minutes to "see" the administered and connected IP
Interface (IPSI) circuit packs.
The following information is included in this installation procedure:
● Pre-installation: before going on site on page 9
● Configuration of the SNMP modules in the UPS on page 29
● Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 35
● Media server configuration on page 43
● Configuring the dual network interface card on page 53
● IP interface translations on page 57
● IP interface configuration on page 63
● Post-installation administration on page 83
● Installation verification on page 89
● Media server access on page 99
● Installation troubleshooting on page 109

Audience
This documentation is for the following people tasked with installing and configuring the media
server components:
● Trained field installation and maintenance personnel
● Technical support personnel
● Authorized Business Partners

Installing and Configuring the Avaya S8500 Media Server February 2006 7
Chapter 1: Introduction

How to use this documentation


Use this documentation as a guide to install and configure Avaya media servers. For
information about a particular task, use the index or table of contents to locate the page number
where the information is described.
The S8500 Media Server can be configured as a primary controller or as a Local Survivable
Processor (LSP). Most of the installation procedures are the same for these two configurations
but there are some differences. For an S8500 LSP:
● Skip the "IPSI translations" and "IPSI configuration" sections
● Complete the tasks in the "Install an S8500 as an LSP" section
For an overview of the installation process, see High level overview of installation process on
page 25.
Read Pre-installation: before going on site on page 9 first. This section lists the tasks that must
be completed before going to the installation site. Next, read Pre-installation: at the site on
page 13. This section lists the tasks that must be completed on site before beginning the
installation procedures.
Technical specifications for the hardware are described in Equipment specifications on page 14.
For the physical installation and cabling of the hardware, see the Quick Start for Hardware
Installation: Avaya S8500 Media Server (555-245-701). Use the remaining sections of this
document in the sequence they are presented. If certain components are not to be installed,
skip the procedures for those components. You install and configure the media server
components using information in the following sections:
● Configuration of the SNMP modules in the UPS on page 29
● Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 35
● Media server configuration on page 43
● Configuring the dual network interface card on page 53
● IP interface translations on page 57
Next, install the port networks and media gateways, using sections in the following documents:
● Installing the Avaya G650 Media Gateway (03-300144)
● Installation and Configuration for the Avaya G150 Media Gateway (03-300395)
● Quick Start for Hardware Installation: Avaya G350 Media Gateway (03-300148)
● Installation of the Avaya G350 Media Gateway (555-245-104)
● Quick Start for Hardware Installation: Avaya S8300 Media Server and Avaya G700 Media
Gateway (555-233-150)
● Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Media
Server (555-234-100)
Program the IP interface using Chapter 6: IP interface configuration.

8 Installing and Configuring the Avaya S8500 Media Server February 2006
Pre-installation: before going on site

If you are installing an S8500 Media Server as an LSP, use Install an S8500 Media Server as an
LSP on page 75
Complete the installation using information in the following sections:
● Post-installation administration on page 83
● Installation verification on page 89
● Media server access on page 99
If problems occur during the installation, use Installation troubleshooting on page 109 to try to
resolve them.

Pre-installation: before going on site


This section describes the steps you need to take to before going to the installation site.

Documentation
Avaya recommends that you have the following documents on hand for the installation. These
are included on the Documentation for Avaya Communication Manager, Media Gateways and
Servers CD (03-300151).
● Quick Start for Hardware Installation: Avaya S8500 Media Server (555-245-701) — a quick
reference guide providing physical installation and connection information.
● Completed Electronic Preinstallation Worksheet — An Excel spreadsheet providing the
customer’s network information needed to use the Avaya Installation Wizard to configure
the control network components. Get from the Avaya project manager, Avaya software
technician, or customer network administrator. See the Avaya Installation Wizard Web site
(http://support.avaya.com/avayaiw) for the blank form.
● Avaya Server Availability Management Processor User Guide (03-300322) —
documentation providing information on administering the SAMP.
● Job Aid: Approved Grounds (555-245-772) — provides a description of all approved
grounds.

Installing and Configuring the Avaya S8500 Media Server February 2006 9
Chapter 1: Introduction

Verifying site readiness


Before going on site, make sure the customer has:
● adequate power
● 19-in. (48-cm) 4-post data racks securely installed to EIA-310D (or equivalent) standards
and grounded
● a local area network set up and running
● a network administrator available the day of the installation
If you are staging the installation at a location other than the customer’s site, verify that you
have all the equipment by comparing the list of items ordered against the items in the boxes.
Your project manager can supply you with an inventory list. Do not rely solely on the packing
slips inside the boxes.

Laptop preparation, software, and system information


Verify that:
● The services laptop has the right hardware and software. See Connecting to the media
server directly on page 101 for the list of computer hardware and software specifications.
● Current Avaya Communications Manager translations are available for download.
● You have a completed Electronic Preinstallation Worksheet (EPW) on the services laptop.
See the Avaya Installation Wizard Web site (http://support.avaya.com/avayaiw) for the
blank form.
The EPW provides customer system information, including:
- IP addresses
- Product IDs for the media server, remote maintenance board, and IA 770 if used
- Avaya services telephone number for remote access over modem
- Avaya services IP address for alarms through the network
● You have the current Communications Manager software update, if required, on your
services laptop
● You have current firmware, including for the media server BIOS. Check the Avaya Support
Web site (http://support.avaya.com), Download Software and Firmware, for the latest
software and firmware. Firmware for the IPSIs, C-LAN, MedPro, and VAL circuit packs are
on the software CD.
● You have License and Avaya authentication files on your services laptop.

10 Installing and Configuring the Avaya S8500 Media Server February 2006
Pre-installation: before going on site

● You have all login IDs and passwords needed to access the media server, maintenance
adapter, and server complex components. This includes the unique service password for
your customer’s equipment.
- To obtain the unique password for a specific media server, call ASG Conversant
(1.800.248.1234 or 1.720.444.5557). You must have the IL, FL, or product ID to get
the password.
- To log in through the services port as craft after you install the Avaya authentication
file, use this password, which does not require an ASG challenge or response.

Copying files to the laptop


In addition to the license and Avaya authentication files, you must copy other required files to
the services laptop. This includes the filled-out Electronic Preinstallation Worksheet (EPW); any
service packs; current firmware, including firmware for the BIOS, remote maintenance board,
and programmable circuit packs.
To get a filled-out EPW, go to the project manager or customer. To get a blank EPW, go to the
Avaya Installation Wizard Web site (http://support.avaya.com/avayaiw). Have the customer fill it
out.
To get the service pack, go to the Avaya Support Web site (http://avaya.com/support) and select
Software & Firmware Downloads to identify and copy the required service pack.
To get the latest firmware for the BIOS, remote maintenance board, and programmable circuit
packs, go to the Avaya Support Web site at http://avaya.com/support and select Software &
Firmware Downloads to identify and copy the latest firmware.
To get instructions on installing firmware, go to:
ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/firmware/TNpackFirmwareDownloadInstructions.pdf

About ASG and the unique on-site password


After installing the Avaya authentication files, Access Security Gateway (ASG) protects Avaya
services logins to the media server. The ASG challenge/response protocol confirms the validity
of each user, reducing the opportunity for unauthorized access.
If you use the craft password that is unique to the server of the customer and access the media
server on site, you can use this password the next time you log in as craft. You do not need an
ASG challenge/response to log in this way. Every other means of craft access still requires an
ASG challenge/response.

Installing and Configuring the Avaya S8500 Media Server February 2006 11
Chapter 1: Introduction

Obtaining license and Avaya authentication files


Use Remote Feature Activation (RFA) to obtain the Communication Manager license and Avaya
authentication files. RFA is a Web-based application, available to Avaya employees and
authorized BusinessPartners. WIth RFA, you can create and deploy license files for all
Communication Manager product platforms. For more information about RFA and how to
generate license and Avaya authentication files, see the RFA Information page at http://
rfa.avaya.com.
Note:
Note: To access the RFA application, you must complete the RFA online training and
have received access authorization.
To generate a license file, you need the following information:
● Your personal Single Sign-On (SSO) for the RFA Web site authentication login
● SAP order number
● Required customer information
● For a new license, the serial number of one TN2312BP Internet Protocol Server Interface
(IPSI) or TN8412AP System Internet Protocol Interface (SIPI) circuit pack designated the
reference IP interface.
● For an updated license, the RFA system ID (SID) for the existing media server, which is
necessary to locate the existing license
● Internet access to the RFA Web page with Internet Explorer 5.0 or higher
Before arriving on site, download the license and Avaya authentication files to the services
laptop. The license and Avaya authentication files are installed during the installation process.
Once the Avaya authentication files are installed, a challenge/response system called Access
Security Gateway (ASG) protects Avaya services logins to the media server. The ASG
challenge/response protocol confirms the validity of each user, reducing the opportunity for
unauthorized access.
When finished installing the Avaya authentication file, Avaya Communication Manager has a
password for the craft login. This password is unique to the server of the customer. You can use
the password the next time you log in as craft, provided you access the media server through
the services port. You do not need an ASG challenge/response to log in this way, even though
every other means of craft access still requires an ASG challenge/response. RFA records the
revised password. ASG Conversant provides this password at 1-800-248-1234 or
1-720-444-5557.

12 Installing and Configuring the Avaya S8500 Media Server February 2006
Pre-installation: at the site

Pre-installation: at the site


Before beginning the installation, verify that you have all the equipment on site by comparing
the list of items ordered against the items in the boxes. Your project manager can supply you
with an inventory list. Do not rely solely on the packing slips inside the boxes.
The pre-installation team should have done the following tasks. If they were not all done, do not
continue with the installation.
● Verify that the open, customer-supplied, EIA-310D (or equivalent) standard 19-in. (48-cm)
4-post equipment rack(s) is(are) properly installed and solidly secured. Make sure that the
screws that come with the racks are there. If using a rack cabinet, make sure it has
adequate ventilation.
● Verify that the rail kit to support the media server is available for installation.
● Verify that the rail kit, required to support the very heavy UPS, is installed on the rack or
available for installation. For information on installing the rails, see the documentation that
comes with the rail kit.
● Verify that the equipment rack(s) is(are) grounded per local code. See Job Aid: Approved
Grounds (555-245-772).
● Verify that the customer provides AC power to the rack from a nonswitched outlet.
● Verify that cabling for theTN2312BP (IPSI) circuit packs is labeled and runs from the
control hardware rack to the port networks or that appropriate connectivity is provided.

Installing and Configuring the Avaya S8500 Media Server February 2006 13
Chapter 1: Introduction

Equipment specifications
The media server control network components consist of the media server, one UPS, and an
Avaya-provided Ethernet switch (optional). See Table 1: Control network components
specifications.

Table 1: Control network components specifications

Component Dimensions Metric (cm) U (height) Weight (lb/kg)


English (in.)

Media Server:
S8500 1.75h x 17w x 20d 4h x 43w x 51d 1 28/13
Ethernet Switch:
C363T 1.75h x 17w x 14.4d 4h x 43w x 37d 1 11/5
C364T 1.75h x 17w x 14.4d 4h x 43w x 37d 1 11/5
UPS:
700 VA 3.5h x 17w x 19d 9h x 43w x 48d 2 34/15
1500 VA 3.5h x 17w x 24d 9h x 43w x 61d 2 50/23

The internal room temperature must not exceed 104° F (40° C).
Table 2: S8500 Media Server features and specifications outlines the features and
specifications of the Avaya S8500 Media Server.
Note:
Note: Some values are shown at maximum configuration. Avaya values will be slightly
lower then the maximum.

Table 2: S8500 Media Server features and specifications

Feature Specifications

Microprocessor One Pentium 41024-KB Level-2 cache and MMX


(MMX2) technology

Memory 512 MB
Type: PC2700/3200 266 MHz, ECC, SDRAM,
registered DIMMs only
Slots: Four dual inline

Drives Diskette: 1.44 MB


CD/DVD-ROM: IDE

Power Supply 300 watt (110 or 220 VAC auto-sensing)

1 of 3

14 Installing and Configuring the Avaya S8500 Media Server February 2006
Equipment specifications

Table 2: S8500 Media Server features and specifications (continued)

Feature Specifications

Integrated Functions Ethernet ports: Two 10/1000/100BaseT Ethernet


controllers
One serial port (not used)
Four USB ports (3 not used)
Keyboard port (not used)
Mouse port (not used)
Dual-channel bus mastering IDE controller
Diskette drive

Acoustical Noise Sound power, idling: 6.5 bel maximum


Emissions Sound power, operating: 6.5 bel maximum

Environment: Air Media server on:


Temperature
● 50.0° to 95.0° F (10° to 35° C)
● altitude: 0 to 2999 feet (0 to 914 meters)
Media server off:
● -104° to 140° F (-40° to 60° C)
maximum altitude: 6998 feet (2133 meters)

Environment: Humidity ● Server on: 8% to 80%


● Server off: 8% to 80%

2 of 3

Installing and Configuring the Avaya S8500 Media Server February 2006 15
Chapter 1: Introduction

Table 2: S8500 Media Server features and specifications (continued)

Feature Specifications

Heat Output Minimum configuration: 297 BTU (87 watts)


Maximum configuration: 512 BTU (150 watts)

Electrical Input Sine-wave input (47-63 Hz) required


Input voltage low range:
● Minimum: 100 VAC
● Maximum: 127 VAC
Input voltage high range:
● Minimum: 200 VAC
● Maximum: 240 VAC
Input kilovolt-amperes (kVA) (approximate):
● Minimum: 0.0870 kVA
● Maximum: 0.150 kVA
Receptacle U.S.: XXXX 87=NEMA 5-15
Circuit Breaker: XXXX 87=15 amp
Pole: XXXX 87=1
Amp Draw:
● 100-127 V~ 4.6 A
● 200-240 V~ 2.3 A
3 of 3

About the Server Availability Management Processor


The Server Availability Management Processor (SAMP) is a remote maintenance board that is
pre-installed in the S8500 Media Server. The SAMP provides remote maintenance and
serviceability to the media server by monitoring and reporting alerts on the S8500 components.
The SAMP also provides controls to turn the media server’s power on and off.

16 Installing and Configuring the Avaya S8500 Media Server February 2006
About the Server Availability Management Processor

About SAMP functionality


The SAMP card provides the following functionality:
● Monitors the media server state of health: fans, voltages, and temperature.
● Reports media server failure and other alarms to INADS by modem.
Modem contention is resolved on a first-come first-serve basis. For instance, if services
dials into the SAMP, and the media server needs to send out an alarm through the modem
interface, it will find the modem busy, but will continue to try to send the alarm.
● Provides remote media server power-on and reset capability.
● Secure dial-in connection to the SAMP and the host.
● Services laptop access to the SAMP (and subsequently the host).
The SAMP presents a virtual TTY that the media server uses when it needs to send out alarms
through the modem interface (see Figure 1: SAMP rear connections on page 18). The system
uses the modem that is connected to the USB port off of the SAMP card for:
● Reporting alarms on the media server by the media server.
● Reporting alarms on the media server by the SAMP, for example, server reboots.
● Reporting alarms on the SAMP by the SAMP.
● Services dial-in access to the media server and the SAMP for remote maintenance and
administration purposes.

About SAMP connections


The SAMP card is installed in PCI-X slot 1 (full-height, 3/4 length slot) of the Avaya S8500
Media Server.
The SAMP comes in a half-card PCI form factor and is powered externally. It supports one USB
interface and two 10/100 Ethernet ports that are located on the rear of the media server.
● SAMP Ethernet 1 is not used.
● SAMP Ethernet 2 is for local Services laptop access. This is for on-site services personnel
to access the SAMP using the craft login.
● The USB interface is used to connect a USB modem that is used for remote dial-in and
dial-out access. This modem connection is shared between the media server and the
SAMP for remote maintenance, administration, and alarming purposes. For dial-in
purposes, the user first establishes a ppp session that terminates at the SAMP. The user
then can establish an SSH (Secure Shell) or HTTPS (Secure Web) session to the SAMP
or the host using the craft login.

Installing and Configuring the Avaya S8500 Media Server February 2006 17
Chapter 1: Introduction

The SAMP also communicates with the host in-band via an on-board industry standard Ethernet
controller on the host’s PCI bus with an internal link to the SAMP.
See Figure 1: SAMP rear connections on page 18 for locations of the connections on the
SAMP.

Figure 1: SAMP rear connections

1 2 3 4

h2ms85b2 KLC 093004

Figure notes:

1. SAMP Eth2—to services laptop 3. USB connection for the modem


(cross-connect CAT5 cable) 4. External power to the SAMP
2. SAMP Eth1 (not used)

About SAMP software


The SAMP is shipped from the factory with software installed and with some default settings.
However, you may need to install an updated version of the software and you must configure
the SAMP before it can be used.
If a SAMP software update file is available on the Avaya Support website, you should have
downloaded it to your laptop. See Using the Avaya Server Availability Management Processor
(SAMP), 03-300322, for details on installing software on the SAMP and changing default
settings.

About media server port connections


The following section provides information on connecting the Ethernet ports on the back of the
media server.

18 Installing and Configuring the Avaya S8500 Media Server February 2006
About media server port connections

S8500 port connections


You connect to the various ports using standard CAT5 cables with RJ45 connectors on each
end. If the S8500 Media Server has only one port network, connect it through the dual NIC.
Figure 2: S8500 Media Server connectivity guide shows typical connectivity for the S8500
Media Server.

Figure 2: S8500 Media Server connectivity guide

4
2

h3msbl5a KLC 093004

3
1

Figure notes:

1. Eth0—to customer’s network if 3. Eth2—to customer’s network if dedicated


nondedicated control network or to control network (straight-through CAT5
Ethernet switch for control network if cable)
dedicated control network 4. Eth3—unused
(straight-through CAT5 cable)
2. Eth1—to services laptop (cross-connect
CAT5 cable)

Installing and Configuring the Avaya S8500 Media Server February 2006 19
Chapter 1: Introduction

About Modem connections


Note:
Note: USB modems cannot connect to rotary lines. A Touch Tone line is required.
On an Avaya S8500 Media Server, modem connects to the USB port on the SAMP.
Required options on the SAMP modem are set by Avaya defaults on the SAMP. For modem
connectivity, see Figure 3: Modem connectivity on the S8500 Media Server.

Figure 3: Modem connectivity on the S8500 Media Server

1
Mu
ltiM
ode
m

Mu
ltiT
Softwec
are h

dis
c

h3msm85b KLC 093004

Figure notes:

1. Modem 3. Telephone line connecting the modem to


2. USB cable connecting the USB modem to the outside line.
the USB port on the media server.

Modem options are set when you configure the media server. No options are set on the
modems themselves.

20 Installing and Configuring the Avaya S8500 Media Server February 2006
About Media Gateways

About Media Gateways


In a new installation, the Avaya S8500 Media Server works with only the Avaya G650 Media
Gateway.
In a migration the media server works with the following Avaya Media Gateways:
● MCC1
● SCC1
● G600
● CMC1
In addition, the media servers work with Avaya G150, G250, G350, and G700 Media Gateways.
These gateways register with the S8400 either through the S8400 Processor Ethernet interface
or through a TN799DP C-LAN circuit pack.
If an S8500 Media Server, these media gateways can be endpoints using a Processor Ethernet
interface.
Media gateways usually are installed in the same equipment room as the media server rack
hardware (control network). However, the media gateways can be installed in another location,
including another state or country.

About Processor Ethernet


Like a C-LAN board, Processor Ethernet provides connectivity to IP endpoints, gateways, and
adjuncts. The PE interface is a logical connection in the Communication Manager software that
uses a port on the NIC in the server. There is no additional hardware needed to implement PE.
Starting with release 3.1 of Communication Manager, the PE interface is enabled on the S8500
Media Server allowing enhanced flexibility for connectivity to gateways, endpoints, and
adjuncts.

Installing and Configuring the Avaya S8500 Media Server February 2006 21
Chapter 1: Introduction

.Table 3 lists the possible uses of the PE interface for an S8500 primary controller.

Table 3: Use of the PE interface for a simplex S8500 primary controller

Possible functions of Status of the function Administration needed


the PE interface on the server

Registration The PE interface is No. The use of the PE interface for


enabled for registration registration is enabled
on a simplex main server. automatically by the
Communication Manager
software.
H.248 gateway H.248 gateway Yes. Administration to allow H.248
registration registration is allowed on registration on the PE interface of
the S8500 main server the S8500 main server is
using the PE interface. performed on the ip-interfaces
procr form.
H.323 endpoint H.323 registration is Yes. Administration to allow H.323
registration allowed on the S8500 registration of the PE interface of
main server using the PE the S8500 main server is
interface. performed on the ip-interfaces
procr form.
Adjunct connectivity Adjunct connectivity is Yes. Adjuncts must be
allowed on the S8500 administered using the ip-services
main server using the PE or the communication-interface
interface. processor-channels form prior to
the survivable-processor form.

22 Installing and Configuring the Avaya S8500 Media Server February 2006
About S8500 LSP mode

About S8500 LSP mode


Starting with release 3.1 of Communication Manager, the S8500 can be configured as a Local
Survivable Processor (LSP) and can be the primary controller for an IP network with port
networks. This new functionality is enabled by allowing H.248 gateways and H.323 endpoints to
register with the S8500 using the S8500’s Processor Ethernet (PE) interface instead of a C-LAN
interface.
Table 4 lists the possible uses of the PE interface for an S8500 LSP.

Table 4: Use of the PE interface on the S8500 LSP

Possible Status of the function Administration needed


functions of on the server
the PE
interface

Registration The PE interface is No. The use of the PE interface for registration
always enabled for is enabled automatically by the
registration. Communication Manager software.
H.248 gateway H.248 gateway The H.248 gateway enabled field on the
registration registration is enabled by ip-interface procr form defaults to a yes on an
default on the LSP LSP. You can temporarily disable H.248
registration on the LSP by changing the
ip-interfaces procr form on the LSP. Any
change performed on the LSP will be lost
when the LSP receives a file sync from the
main server. After a file sync H.248 gateway
registration will default to a yes.
H.323 endpoint H.323 registration is The H.248 gateway enabled field on the
registration enabled by default on the ip-interface procr form defaults to a yes on an
LSP. LSP. You can temporarily disable H.248
registration on the LSP by changing the
ip-interfaces procr form on the LSP. Any
change performed on the LSP will be lost
when the LSP receives a file sync from the
main server. After a file sync H.248 gateway
registration will default to a yes.
Adjunct Connectivity of adjunct is Yes. Adjunct administration for the LSP must
connectivity enabled by default on the be performed on the main server.
LSP.

Installing and Configuring the Avaya S8500 Media Server February 2006 23
Chapter 1: Introduction

An S8500 LSP supports three adjuncts using the PE interface:


● Call Management System (CMS)
● Application Enablement Services (AESVCS
● Call Detail Recording (CDR)
The S8500 as a primary controller can connect to gateways and endpoints with a mixture of the
PE interface and C-LANs. The traffic over these interfaces can be load balanced.

S8500 LSP License file


The license file for an LSP should have the following attributes:
● Local Survivable Processor (FEAT_LSP) set to Y.
● A Module ID (MID) greater than 1: This value is set by the license file and cannot be
administered in Communication Manager.
● A System ID (SID): The SID is unique to the system configuration. The primary controller
and all LSPs will have the same SID.
● The serial number of an H.248 media gateway to serve as the license serial number host.
During initial installation, when the LSP server is reset, the LSP sends this serial number to
the primary controller. The primary controller then matches the serial number to that of an
existing media gateway. The primary controller sends back to the LSP the IP address of
the media gateway. The LSP can then verify its license by contacting that media gateway
and requesting its serial number. The LSP compares the serial number received from the
media gateway with the serial number from the LSP’s license.

About SSH
Secure Shell (SSH) is both a computer program and an associated network protocol designed
for logging into and executing commands on a networked computer. SSH provides secure
encrypted communications between two untrusted hosts over an insecure network. Avaya
recommends using SSH instead of Telnet for most interactive connections to the Avaya media
servers and other devices on a customer’s network.
To use SSH, a third-party SSH client must be installed on your computer. PuTTY is one such
client available for download from http://www.putty.nl/download.html.

24 Installing and Configuring the Avaya S8500 Media Server February 2006
High level overview of installation process

Devices that can be accessed with SSH include:


● Media servers on Release 3.1 of Communication Manager: S8300, S8400, S8500,
S8700-series
May include port number reference 5022 for direct SAT access.
● Server Availability Management Processor (SAMP) (used with S8500 Media Server)
May include port number reference 10022 for direct access
● Maintenance Processor Complex (MPC) (used with S8400 Media Server)
May include port number reference 10022 for direct access
● TN2312BP IPSI running firmware version 20 or higher
● TN2602 IP Media Resource 360 running firmware version 212 or higher
● Expanded Meet-Me Conferencing (EMMC) and the S6100 Media Server
● SIP server
● G250 and G350 media gateways
● C360 Ethernet switches

! Important:
Important: G700 does not allow the use of SSH. From within a media server's Linux
command line, you can use SSH to access the G250 and G350, but you must use
telnet to access the G700. In this case, the server is the SSH client, not PuTTY.

High level overview of installation process


The installation process is completed in stages. Some stages can be completed in parallel, and
others require that certain tasks be accomplished before the stages can be completed. The
order that the particular stages are completed depends on local practice and the personnel
available. The high level stages are listed below.

Installing and cabling the media server complex


You can complete this stage before, in parallel with, or after installing the media gateways. See
the Quick Start documentation for your system for instructions.

Installing and Configuring the Avaya S8500 Media Server February 2006 25
Chapter 1: Introduction

Installing Avaya Communication Manager


Use the bootable software distribution CD-ROM to install the Linux operating system and Avaya
Communication Manager.

Installing Expanded Meet-me Conferencing


If you are installing an S8500B Media Server to run the Expanded Meet-me Conferencing
(EMMC) application, follow the installation instructions up to and including Installing Avaya
Communication Manager on page 41. Then use the Installing and Troubleshooting Expanded
Meet-me Conferencing (EMMC) (04-300527) to complete the installation of the EMMC. The
EMMC software is contained on two CDs labeled EMMC Software Disk 1 and EMMC Software
Disk 2

Configuring the SAMP


The Server Availability Management Processor (SAMP) monitors various components and
environmentals on the media server. The board comes installed from the factory with Avaya
defaults but must be configured to fit your specific installation. The SAMP is administered
automatically through the Avaya Installation Wizard.

Configuring the media server


Use the Avaya Installation Wizard to configure the media server. You must have the filled-out
Electronic Preinstallation Worksheet (EPW) that provides the customer’s network information
needed for configuring the network components. As part of the Wizard, you install the license
and Avaya authentication files. This stage is done after installing the software.

Translating the IPSI circuit packs


When configuring the media server (or both media servers in a duplicated system), the Avaya
Installation Wizard installs the license file.The IPSI circuit packs must be translated within 30
minutes after the license file is installed.

26 Installing and Configuring the Avaya S8500 Media Server February 2006
High level overview of installation process

Installing and cabling the media gateways


Install and connect the media gateways before, in parallel with, or after installing and
configuring the media server complex. The media gateways must be installed and powered up
to effectively complete many of the other stages. The IPSI circuit packs can be programmed
only in a powered-up media gateway.

Completing the installation administration


Finish the media server installation by clearing alarms, enabling alarm reporting, backing up the
server files, and registering the configuration.

Testing the finished installation


This stage verifies the complete configuration operation and is the last task.

Installing and Configuring the Avaya S8500 Media Server February 2006 27
Chapter 1: Introduction

28 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuration of the SNMP modules in the UPS

Chapter 2: SNMP Configuration

After the control network equipment is installed and connected, configure the SNMP modules to
send alarms (traps) to the media servers.
Configure:
● the SNMP modules in each UPS (if supplied by Avaya)
● the SNMP Subagent in the Avaya Ethernet switch (if supplied by Avaya)
First configure the SNMP agents. Then install Avaya Communication Manager on the media
server, configure the media server, and verify its operation. In a duplicated system, install Avaya
Communication Manger on the first media server and verify its operation before you repeat the
process on the second media server.
This section covers the following procedures:
● Configuration of the SNMP modules in the UPS on page 29
● Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 35

Configuration of the SNMP modules in the UPS


Note:
Note: These instruction apply only if using a new, Avaya-supplied uninterruptible power
supply (UPS) with a simple network management protocol (SNMP) module. Do
not use these procedures to set traps on a non-Avaya-supplied UPS.
The SNMP module in the UPS must be administered so it reports alarms to the media server
when the hardware experiences problems. The module reports the loss of commercial power
and the depletion of battery resources.
For the SNMP module to properly report alarms, a unique IP address for the UPS must be
configured on both the SNMP module and the media server. This IP address can be a
customer-provided one or the Avaya-provided default one. At a minimum, the following items
must be configured:
● IP address
● Subnet mask
● Gateway IP address
● Trap receiver IP address
● Community string (get, set, trap)

Installing and Configuring the Avaya S8500 Media Server February 2006 29
Chapter 2: SNMP Configuration

Because the SNMP module is manufactured by a third party, we do not know which brand,
model, or firmware load the factory is shipping. Therefore, we cannot provide specific
instructions in this document on how to connect to and configure the SNMP module. See the
documentation that comes with the SNMP module. The default password and the configuration
commands are in the local configuration section of the User Guide.

Default UPS IP addresses


Administer the SNMP module in the UPS following the steps in Administering the SNMP
module on page 31. The default IP addresses for the UPS are shown in the table.

IP address for UPS 198.152.254.239


Subnet mask for UPS 255.255.255.0
Gateway address for UPS 198.152.254.201
IP address for customer provided
Trap receiver (media server)

Preparing to configure the SNMP module


Before you configure the SNMP module, make sure you have the hardware connected correctly
and all the information you need.
● Ensure you are plugged into the correct administration port on the SNMP module.
● Ensure the UPS is plugged into a nonswitched electrical outlet.
Note:
Note: Avaya Terminal Emulation and HyperTerminal are supported terminal emulation
applications.
● When using your terminal emulation application, ensure that your laptop communication
protocol has the following port settings:
- 9600 baud
- No parity
- 8 data bits
- 1 stop bit
- No flow control

30 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuration of the SNMP modules in the UPS

● If a Network Management System (NMS) is going to monitor the UPS, coordinate the
assignment of community names with the network administrator.
If an NMS is not going to monitor the UPS, set the community names to unique string
values.

! SECURITY ALERT:
SECURITY ALERT: The Get and Set, community name strings are initially configured with default
values of Public and Private, respectively. These community name strings
function as passwords for their respective SNMP operation. It is always a good
idea to change these community name strings to something other than the default
values. If the defaults are left in place, they could result in a serious security
issue.
See Setting selected traps (alarming) on page 33 for information on which traps to set.
● If the control network is nondedicated (going over the customer's network), make sure that
the 162/udp port for input to server is enabled (the default is disabled). Otherwise, the
media server cannot receive the traps from the UPS(s). See Enabling firewall settings on
page 48.

Administering the SNMP module


Note:
Note: Use the default addresses in the tables.
1. Connect the services laptop computer (RS-232 serial port) to the DB-9 connector on the
back of the SNMP module for UPS1 using the DB-9 to DB-9 serial cable supplied with the
SNMP module.
2. Open a VT-100 terminal emulation session on the services laptop.
3. Set the IP address for the UPS.
4. Set the subnet mask for the UPS.
5. Set the gateway address for the UPS.
6. Set the IP address of the trap receiver (media server) for the UPS.
7. Set the SNMP community name string for Get, Set, and Trap. See Setting selected traps
(alarming) on page 33 for information on which traps to set.
8. When completed, disconnect the services laptop computer from the UPS.
9. Connect one end of a CAT5 straight-through cable to the RJ45 connector on the UPS
SNMP module and the other end to the next available port on the Ethernet switch for
Control Network A (CNA).
For a connectivity guide, see the Quick Start for Hardware Installation: Avaya S8500
Media Server (555-245-701).

Installing and Configuring the Avaya S8500 Media Server February 2006 31
Chapter 2: SNMP Configuration

After you have configured the SNMP module in the UPS, you must configure the SNMP
subagent on the Avaya Ethernet switch.

32 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuration of the SNMP modules in the UPS

Setting selected traps (alarming)


The default is to set all traps, which can result in large log entries. However, only a few traps
need to be set. See the User Guide that comes with the SNMP module for the menus and
commands for setting these traps.
Set the following traps:
● UPS on Battery—Indicates AC fail with pending shutdown based on battery reserve
available
● UPS in Bypass—Failure either Failed UPS or overload
● Replace battery—Failure of periodic (28-day) battery test indicating battery needs to be
replaced.

Installing and Configuring the Avaya S8500 Media Server February 2006 33
Chapter 2: SNMP Configuration

34 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuring the SNMP subagent in the Avaya Ethernet switch (if used)

Configuring the SNMP subagent in the Avaya Ethernet


switch (if used)
Note:
Note: These instruction apply only if using a new, Avaya-supplied Avaya Ethernet
switch. Do not use these procedures to set traps on a non-Avaya-supplied
Ethernet switch.
The simple network management protocol (SNMP) subagent in the Avaya Ethernet switch must
be administered so it can report alarms to the media server when the hardware experiences
problems.
For the SNMP subagent to properly report alarms, a unique IP address for the Ethernet switch
must be configured on both the Ethernet switch and the media server. This IP address can be a
customer-provided one or the Avaya-provided default one. At a minimum, the following items
must be configured:
● IP address
● Subnet mask
● Gateway IP address
● Trap receiver IP address
● Community name strings (get, set, trap)
The specific Avaya Ethernet switch model and firmware load shipped with a communication
system may change over time Therefore, we cannot provide specific instructions in this
document on how to connect to and configure the SNMP subagent. See the documentation that
comes with the Ethernet switch. See the Basic Configuration section of the Quick Start Guide
and the documentation CD that comes with the Ethernet switch for the default user ID,
password, and configuration commands.
Note:
Note: For the Ethernet switch to properly report alarms, the IP address(es) for the
Ethernet switch(es) must also be configured in the media servers.

Installing and Configuring the Avaya S8500 Media Server February 2006 35
Default IP addresses for Ethernet switch
The default values for the Ethernet switch are shown in the table.

Parameter Single Control Duplicated Control


Network (CNA) Network (CNB)

IP address for Ethernet switch 198.152.254.240 198.152.255.240


Subnet mask for Ethernet switch 255.255.0.0 255.255.0.0
IP address for customer provided customer provided
Trap receiver (media server)

Administer the SNMP subagent in the Ethernet switch following the steps in Configuring the
Ethernet switch on page 37.

Preparing to configure the Ethernet switch


Before you configure the Ethernet switch, make sure you have the hardware connected
correctly and all the information you need.
● Ensure the Ethernet switch power cord is connected to the back of the switch and the back
of a UPS.
Note:
Note: Avaya Terminal Emulation and HyperTerminal are supported terminal emulation
applications.
● When using your terminal emulation application, ensure that your laptop communication
protocol has the following port settings:
- 9600 baud
- No parity
- 8 data bits
- 1 stop bit
- No flow control
● If a Network Management System (NMS) is going to monitor the Ethernet switch,
coordinate the assignment of community names with the network administrator.
If an NMS is not going to monitor the Ethernet switch, set the community names to unique
string values.

36 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuring the SNMP subagent in the Avaya Ethernet switch (if used)

! SECURITY ALERT:
SECURITY ALERT: The Get and Set, community name strings are initially configured with default
values of Public and Private, respectively. These community name strings
function as passwords for their respective SNMP operation. It is always a good
idea to change these community name strings to something other than the default
values. If the defaults are left in place, they could result in a serious security
issue.
● If the control network is nondedicated (going over the customer's network), make sure that
the 162/udp port for input to server is enabled (the default is disabled). Otherwise, the
media server cannot receive the traps from the Ethernet switch(es). See Enabling firewall
settings on page 48.

Configuring the Ethernet switch


Note:
Note: Use the default addresses in the tables.
1. Connect the services laptop computer (RS-232 serial port) to the port labeled Console on
the front of Ethernet switch 1 (CNA) using the flat cable supplied with the Avaya Ethernet
switch.
2. Open a VT-100 terminal emulation session on the services laptop.
3. Set the IP address for the Ethernet switch.
4. Set the subnet mask for the Ethernet switch.
5. Set the gateway IP address for the Ethernet switch.
6. Set the IP address of the trap receiver (media server) for the Ethernet switch.
7. Set the SNMP community name string for Get, Set, and Trap. (See the section on SNMP
commands on the documentation CD that comes with the Avaya Ethernet switch.)
8. Verify that spanning tree is enabled (the default setting).

Use the command set spantree enabled.


9. Set spanning tree version to rapid-spanning-tree (not the default). This command is
available on Avaya P363 Ethernet switches having firmware version 4.0 or later. To use
this command, you must update the firmware to this version.

Use the command set spantree version rapid-spanning-tree.


Note:
Note: For more information on the Spanning Tree CLI commands, see Installation and
Configuration Guide, Avaya C360 and Reference Guide, Avaya C360, available
at the Avaya Support Web site (http://www.avaya.com/support).

Installing and Configuring the Avaya S8500 Media Server February 2006 37
10. If IP-connected port networks, make sure all appropriate ports on the Ethernet switch are
locked to 100 speed using full duplex.
11. When completed, disconnect the services laptop computer from the Ethernet switch.
12. If two Ethernet switches are present for CNA, repeat steps 1 through 10 for the second
switch.
After you have configured the Avaya Ethernet switch, you must configure the media server(s).

38 Installing and Configuring the Avaya S8500 Media Server February 2006
Clearing the ARP cache on the laptop

Chapter 3: Communication Manager


Installation

A new media server comes with a blank hard drive Use the bootable software distribution
CD-ROM to install the Linux operating system and Avaya Communication Manager.
This chapter covers the following tasks:
● Clearing the ARP cache on the laptop on page 39
● Accessing the media server on page 40
● Configuring Telnet for Windows 2000/XP on page 40
● Installing Avaya Communication Manager on page 41

! Important:
Important: If you are installing an S8500B Media Server to run the Expanded Meet-me
Conferencing (EMMC) application, follow the installation instructions up to and
including Installing Avaya Communication Manager on page 41. Then use the
Expanded Meet-me Conferencing (EMMC) version 1.0 Installation and
Troubleshooting Guide, 04-300527 to complete the installation of the EMMC. The
EEMC software is contained on two CDs labeled EMMC Software Disk 1 and
EMMC Software Disk 2.

Clearing the ARP cache on the laptop


Depending on the operating system on the Services laptop computer, you might need to clear
the Address Resolution Protocol (ARP) cache before entering a new IP address. If you enter an
IP address and your computer cannot connect, try clearing the cache.
1. On your laptop computer, click Start > Run to open the Run dialog box.
2. Type command and press Enter to open a MS-DOS Command Line window.
3. Type arp -d 192.11.13.6 and press Enter to clear the Address Resolution Protocol
(ARP) cache in the laptop.
● The command line prompt appears when the cache is cleared.
● The phrase The specified entry was not found appears when the ARP cache does
not contain the specified IP address.

Installing and Configuring the Avaya S8500 Media Server February 2006 39
Chapter 3: Communication Manager Installation

Powering up the media server


Connect the AC power cord to the media server and to the UPS or a nonswitched electrical
outlet. If it does not power up, press the white power control button on the front of the media
server.
Note:
Note: Immediately place the Avaya Communication Manager CD into the CD-ROM
drive on the media server. If you are installing an S8500 Media Server to run the
Expanded Meet-me Conferencing (EMMC) application, use the CD labeled
EMMC Software Disk 1.

Accessing the media server


1. Connect the laptop to the services port (port 2 [Eth1]) on the back of the media server
using a crossconnect cable.
2. Wait at least 3 minutes after powering up before starting a Telnet session to access the
information on the CD.

Configuring Telnet for Windows 2000/XP


You can set the Microsoft Telnet application to send a carriage return (CR) and line feed (LF)
whenever you press Enter. The installation program sees this as 2 key presses. If you are
running Windows 2000/XP, correct this before you copy the Remaster Program to the hard disk
drive.
1. Click Start > Run to open the Run dialog box.
2. Type telnet and press Enter to open a Microsoft Telnet session.
3. Type display and press Enter to see the current settings.
● Close the dialog box if the Line feed mode - Causes return key to send CR appears.
● Continue if New line mode - Causes return key to send CR & LF appears.
4. Type unset crlf and press Enter.
5. Type display and press Enter to verify that Line feed mode - Causes return key to
send CR appears.
6. Close the dialog box.

40 Installing and Configuring the Avaya S8500 Media Server February 2006
Installing Avaya Communication Manager

Installing Avaya Communication Manager

Note:
Note: Use a telnet session to access the information on the CD.
1. From the laptop Start menu, click Start > Run to open the Run dialog box.
2. Type telnet 192.11.13.6 and press Enter to view the first screen.

Note:
Note: To navigate on these screens, use the arrow keys to move to an option, then
press the space bar to select the option. Press Enter to submit the screen.
3. Select Install, ensure that <OK> is highlighted, and press Enter.

Installing and Configuring the Avaya S8500 Media Server February 2006 41
Chapter 3: Communication Manager Installation

4. On the Select Release Version screen, ensure that the Build line and <OK> is highlighted.
Press Enter to partition the hard disk drive and reformat the partitions.
Once the drive is properly configured, the program starts the installation process and
reports the progress.

These processes can take up to 20 minutes. When the media server is ready to reboot, the
CD-ROM drive drawer opens. You must remove the CD from the drive at this time.
The reboot can take up to 3 minutes. The telnet session drops automatically.

Note:
Note: If you are installing an S8500 Media Server to run the Expanded Meet-me
Conferencing (EMMC) application, you are finished with this document. Continue
the EMMC installation using Installing and Troubleshooting the Expanded
Meet-me Conferencing (EMMC) (04-300527).

42 Installing and Configuring the Avaya S8500 Media Server February 2006
Opening the Maintenance Web Interface

Chapter 4: Media server configuration

After installing the Communication Manager software, you must configure the media server
using the Avaya Installation Wizard.
This section covers the following tasks:
● Opening the Maintenance Web Interface on page 43
● Copying files to the media server on page 44
● Enabling Network Time Servers on page 45
● Using the Installation Wizard on page 46
● Verifying media server connection to the customer’s LAN (if provided) on page 48
● Configuring the modem on page 49
● Checking LED activity on the optional dual NIC on page 51
Note:
Note: Make sure you have the filled-out Electronic Preinstallation Worksheet (EPW)
before beginning this process.
Note:
Note: Make sure your networking and Web browser settings are correct. In
Appendix A: Media server access, see Configuring the network for Windows
2000/XP on page 106.

Opening the Maintenance Web Interface


You can use the Maintenance Web Interface to copy files from the Services laptop to the media
server, and to perform other configuration tasks.
To access the media server and open the Maintenance Web Interface:
1. Launch a Web browser.
2. In the Address field, type 192.11.13.6 and press Enter to bring up the login Web page.
Note:
Note: The first time you attempt to log in, you get a Web page asking you to install a
security certificate. Follow the instructions for your particular browser to accept
the certificate. You can also install the certificate on your services laptop
computer by following the instructions in your browser’s online help.
3. Log in as craft and use the initial craft password.

Installing and Configuring the Avaya S8500 Media Server February 2006 43
Chapter 4: Media server configuration

4. When asked Do you want to suppress alarms?, select Yes.


Note:
Note: On the initial Web page, some items may not appear at first. These include
Launch Avaya Station Administration Wizard in the Administration section and the
Upgrade section including Launch Upgrade Tool.

5. Click Launch Maintenance Web Interface.

Copying files to the media server


You can use the Maintenance Web Interface to copy license and authentication files, service
packs, and SAMP update files from the Services laptop to the media server.

1. On the Maintenance Web Interface, under Miscellaneous, select Download Files.


2. Select File(s) to download from the machine I’m using to connect to the server.
3. Click Browse next to the top field to open the Choose File window on your computer. Find
the files that you need to copy to the media server.
4. Click Download to copy the file(s) to the media server.
The files are automatically copied to the default file location.

44 Installing and Configuring the Avaya S8500 Media Server February 2006
Enabling Network Time Servers

Enabling Network Time Servers


! Important:
Important: Avaya strongly recommends enabling Network Time Protocol (NTP) and
configuring at least one network time server. If a network time server is not used,
the Date/Time settings on the media server should be reset regularly (at least
monthly), using the Maintenance Web Interface. The network time strategy
should be determined by the network administrator.
Enabling Network Time Protocol allows you to specify one, two, or three network time servers to
provide accurate time-of-day data to the clocks on the media servers. The network time servers,
in turn, get their source timing from one of several available, highly accurate, time services on
the Internet.
To use a network time server, the NTP service must be enabled. The Avaya Installation Wizard
prompts for enabling the NTP service.
If you are not using the Installation Wizard, follow these steps:
1. Open the Maintenance Web Interface
2. Select Configure Server under Server Configuration
3. Select Configure individual services and go to Configure Time Server
4. Enter the NTS information on the Configure Time Server screen and click Change
5. Click on the Firewall link under Security.
6. Enable ntp 123/udp in the "Output from Server" column by clicking on the checkbox.
Note:
Note: It is not necessary to enable the "Input to Server" ntp service but if it is already
enabled, you don’t have to disable it.
In the next section, Using the Installation Wizard on page 46, the Avaya Installation Wizard
prompts for information about network time servers. When prompted, enter the DNS name or IP
address for the primary (and secondary and tertiary, if any) network time server. If you enter a
DNS name instead of an IP address for the network time server, the DNS server IP address
must be specified. You are prompted for this information by the Installation Wizard.
If you are not using the Installation Wizard, the network time servers can be configured using
the Configure Server function on the Maintenance Web Interface.
For detailed information about NTP, see RFC 958.

Installing and Configuring the Avaya S8500 Media Server February 2006 45
Chapter 4: Media server configuration

Using the Installation Wizard


Use the Avaya Installation Wizard (IW) to automatically:
● Configure the media server
● Configure the Remote Maintenance Board
● Install the license file
Note:
Note: You can install the license file without being physically connected to the reference
IPSI. However, you have only 30 minutes before it checks the serial number on
the IPSI. To get another 30 minutes, you can restart the clock by restarting the
media server. In a SAT session, type reset system 1.
● Install the Avaya authentication files
● Install software updates
You can use the IW in two ways:
● You can import the data from the filled-out Electronic Preinstallation Worksheet (EPW).
When the IW prompts to import the Preinstallation Worksheet, click Import EPW and
browse to the location of the EPW file on your laptop. The IW will open the EPW and
upload the configuration data.
● You can type in the information manually using the filled-out EPW as a guide. The IW will
prompt you to enter the configuration data for each step in the Configure Server section.
To run the Avaya Installation Wizard:
1. Launch the Web browser.
2. Enter 192.11.13.6 and press Enter to bring up the login Web page.
3. Log in as craft and use the initial craft password.
4. Click Launch Avaya Installation Wizard.
5. Follow the Wizard prompts, using Help on each page for more information.

Verifying RMB IP information


The Remote Maintenance Board (RMB) page is under Optional Services in the Wizard
configuration process. Verify that the IP information was retrieved from the EPW. If the
information is not there, manually complete all fields.

46 Installing and Configuring the Avaya S8500 Media Server February 2006
Installing SAMP firmware

To allow services access to the remote maintenance board through a crossover cable, verify the
information in these fields:
For services laptop access:
● IP Address field - 192.11.13.6
● Subnet Mask field - 255.255.255.252
If the information is not there, fill in the fields manually.

Installing SAMP firmware


See Using the Avaya Server Availability Management Processor (SAMP) for additional details
on updating SAMP software.
The SAMP firmware may need to be updated, depending on the currently installed version. The
versions that require updates should be included in your project planning information.
To update the firmware version:
1. Check the firmware version.
- Use SSH to access the media server and login.
- Enter sampcmd samp-update status.
- Check the firmware version displayed.
2. If the firmware needs to be updated, use Download Files from the Maintenance Web
Interface to copy the firmware file to the media server.
3. Use SSH to access the media server and login.
4. Enter sampupdate to initiate the update process.
The update process takes approximately 5 minutes.
5. Enter y in response to the question, Commit this software?

Installing and Configuring the Avaya S8500 Media Server February 2006 47
Chapter 4: Media server configuration

Verifying media server connection to the customer’s LAN


(if provided)
1. Under Diagnostics, click Ping.
2. Select Host Name Or IP Address and type in the IP address of a computer on the
network.
3. Click Execute Ping.
4. Verify that the ping was successful, indicating that the media server is connected to the
customer’s network.
5. If DNS is administered, type in the host name of a computer on the network.
6. Click Execute Ping.
7. Verify that the ping was successful, indicating that DNS is working.
If possible, have a customer representative do the following test from a computer on the
network:
1. Click Start > Run to open the Run dialog box.
2. Type command and click OK to open an MS-DOS command window.
3. Type ping serveripaddress and click OK, where serveripaddress is the IP
address of the media server.
4. Verify that the ping was successful.
5. If DNS is administered, type ping servername and press Enter, where servername is
the host name of the media server.
6. Verify that the ping was successful.

Enabling firewall settings


For the media server to receive SNMP traps from the UPS and Avaya Ethernet switch, you must
enable the snmptrap, 162/udp port. The default is disabled.
1. Under Security, click Firewall.
2. Click Advanced Settings . . . to view the second page.
3. Scroll down until you see snmptrap, port 162/udp.
4. Select the box in the Input to Server column (far left) next to it.

48 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuring the modem

Configuring the modem


1. Under Server Configuration click Configure Server.
2. Click until you get to the Specify how you want to use this wizard page.

3. Select Configure individual services and click Continue.


4. In the left menu click Set Modem Interface.

Installing and Configuring the Avaya S8500 Media Server February 2006 49
Chapter 4: Media server configuration

5. Select the Change Modem Setting and click Continue.

6. In the AT String field, type the initialization commands appropriate for your modem and
country of operation. Click Help for guidance on what to enter.
For example, to change the country code to Japan, type AT%T19,0,10.
7. Click Change.
The system responds with a message indicating a successfully added modem route.
8. Click Close Window.

50 Installing and Configuring the Avaya S8500 Media Server February 2006
Checking LED activity on the optional dual NIC

Checking LED activity on the optional dual NIC


When the S8500 media server is in service, check the LEDs on each port of the dual network
interface card (NIC) to make sure there is a connection (left LED) and activity (right LED). For
dual-NiC LED information, see S8500 rear panel dual-NIC LEDs on page 51.

Figure 4: S8500 rear panel dual-NIC LEDs

h3msble6 KLC 093004

Figure notes:

1. Network activity LED (TX/RX) 2. Connection rate:


– Off: a 10BaseT active link
– GREEN: a 100BaseT active link
– ORANGE: a 1000BaseT active link

Installing and Configuring the Avaya S8500 Media Server February 2006 51
Chapter 4: Media server configuration

52 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuring the dual network interface card
This section describes the tasks required to configure the optional dual network interface card
(NIC) on the Avaya S8500 Media Server. The tasks include:
● Configuring the network interface card on page 53
● Configuring the network interface card on page 53
● Testing connectivity to customer’s network on page 55

Configuring the network interface card


To configure the NIC:
1. Under Server Configuration click Configure Server.
2. Click Continue through the review notices until you get to the "Specify how you want to
use this Wizard" page.

3. Select Configure Individual Services and click Continue.

Installing and Configuring the Avaya S8500 Media Server February 2006 53
4. Select Set Identities and click Continue.

5. Assign Ethernet port functions using the drop-down menus for the following fields:
● Control Network A: [default: Ethernet 0]
● Services Port: [default: Ethernet 1]
● Corporate LAN: [default: Ethernet 0]. Set this field to Ethernet 2 to have the IPSI
control on a dedicated, separate Ethernet port.
● Unused
6. Click Continue.
7. Fill in the following information for Ethernet 2:
● IP address
● Gateway
● Subnet mask
● Speed
8. Verify with the customer’s network administrator that the LAN hardware supports 802.1q
priority tagging. If supported, select VLAN 802.1q priority tagging.
9. Click Change. The status of the configuration update appears in the window.

When the update completes, the following message appears:


Successfully configured ethernet interfaces.

54 Installing and Configuring the Avaya S8500 Media Server February 2006
Configuring the dual network interface card

Testing connectivity to customer’s network


To test the connectivity to the customer’s network:
1. Under Diagnostics click Ping.

2. Select Host Name or IP address and type in the IP address of a computer on the
network.
3. Click Execute Ping.
4. Verify that the ping was successful, indicating that the media server is connected to the
customer’s network.
5. If DNS is administered, type in the host name of a computer on the network.
6. Click Execute Ping.
7. Verify that the ping was successful, indicating that DNS is working.
If available, have a customer representative do the following test from a computer on their
network:
8. Click Start > Run to open the Run dialog box.
9. Type command and click OK to open an MS-DOS command window.
10. Type ping serveripaddress and click OK, where serveripaddress is the IP
address of media server.

Installing and Configuring the Avaya S8500 Media Server February 2006 55
11. Verify that the ping was successful.
12. If DNS is administered, type ping servername and press Enter, where servername is
the host name of media server.
13. Verify that the ping was successful.

56 Installing and Configuring the Avaya S8500 Media Server February 2006
Chapter 5: IP interface translations

To administer IPSI circuit packs, issue Communication Manager SAT commands on a terminal
emulation program.
For Communication Manager terminal emulation, use a program such as Avaya Native
Configuration Manager, Avaya Terminal Emulation, or HyperTerminal.
You also can use Avaya Site Administration (ASA) to issue SAT commands. You must use ASA
Release 2.1, update 1, or a later version to administer new features in Release 3.0 of Avaya
Communication Manager.
Perform these tasks to administer IPSI circuit packs:
● Starting SAT terminal emulation on page 57
● Inputting initial system translations on page 58
● Adding media gateways on page 58
● Enabling IPSI on page 59
● Adding the IPSI to the system on page 60
● Setting alarm activation level on page 61
● Saving translations on page 61

Starting SAT terminal emulation


For Communication Manager SAT terminal emulation, use a program such as Avaya Native
Configuration Manager or HyperTerminal. You also can use Avaya Site Administration to issue
SAT commands.
1. On the services laptop, open a VT-100 terminal emulation session.
2. If using a serial modem connection, administer the terminal emulation port settings:
● 9600 baud
● No parity
● 8 data bits
● 1 stop bit
● No flow control
● 5023 for the port
3. Log into the media server as craft.

Installing and Configuring the Avaya S8500 Media Server February 2006 57
Chapter 5: IP interface translations

Inputting initial system translations


If system translations were prepared offsite, input the translations and reset the media server. If
the translations are not available, enter minimal translations to verify connectivity to the port
networks.
1. Type save translation and press Enter to save the translations to the hard drive.
2. Type reset system 4 and press Enter to have the software read the copied
translations.

Adding media gateways


Note:
Note: If system translations have been loaded on the media server, media gateways do
not need to be added in order to administer the IPSI.
1. Type add cabinet n (where n is the cabinet number) and press Enter for each stack of
Media Gateways controlled by one TN2312BP IPSI circuit pack.
A cabinet is defined as up to five G650 Media Gateways mounted in a rack and
TDM-connected.
2. Fill in the location and carrier type for media gateways 2(B), 3(C), 4(D), and 5(E).

add cabinet 1 Page 1 of 1


CABINET
CABINET DESCRIPTION
Cabinet: 1
Cabinet Layout: G650-rack-mount-stack
Cabinet Type: expansion-portnetwork
Number of Portnetworks: 1
Survivable Remote EPN? n
Location: 1 IP Network Region:1
Cabinet Holdover: A-carrier-only
Room: Floor: Building:

CARRIER DESCRIPTION
Carrier Carrier Type Number

E not-used PN 09
D not-used PN 09
C not-used PN 09
B G650-port PN 09
A G650-port PN 09

58 Installing and Configuring the Avaya S8500 Media Server February 2006
Enabling IPSI

Enabling IPSI
These steps enable an IPSI circuit pack and allow the IPSI to control the port network.
1. Type change system-parameters ipserver-interface and press Enter.
2. On the IP Server Interface System Parameters screen, verify that the Primary Control
Subnet Address is correct.

change system-parameters ipserver-interface Page 1 of 1


IP SERVER INTERFACE (IPSI) SYSTEM PARAMETERS

SERVER INFORMATION

IPSI Host Name Prefix:


Primary Control Subnet Address: 172. 22. 0. 0*
Secondary Control Subnet Address: 192. 11 . 13 .4*

OPTIONS

Switch Identifier: A
IPSI Control of Port Networks: enabled

NOTE: * indicates data changed on the server

The subnet address must match the most significant 3 octets (the first 3 groups of digits in
the subnet address) of the Media Gateway’s Server IP address (the server that controls
the port network). Use configure server on the Maintenance Web Interface to see the
IP address to match.
An asterisk (*) to the right of the Subnet Address field means that the subnet address
displayed is not the correct one. Avaya Communication Manager does not have the subnet
information.
3. If the information in the Subnet Address field is not correct, use the Maintenance Web
Interface to change the media server configuration to match the Server IP address in
configure server. Under Server Configuration and Upgrades, click Configure Server
to change the media server configuration. Then return to this procedure.
4. Set the Switch Identifier field to the switch ID letter (A through J; A is the default setting).
5. Set the IPSI Control of Port Networks field to enabled.
6. Press Enter to save the translations.

Installing and Configuring the Avaya S8500 Media Server February 2006 59
Chapter 5: IP interface translations

Adding the IPSI to the system


The information on this screen differs, depending on whether the IPSI IP addresses are static,
or assigned automatically through DHCP.
1. Type add ipserver-interface PNnumber and press Enter.
2. In the Host field, enter the IP address for the IPSI in the port network listed in the Location
field.

add ipserver-interface 8
IP SERVER INTERFACE (IPSI) ADMINISTRATION - PORT NETWORK 8

IP Control? y Socket Encryption? n


Ignore Connectivity in Server Arbitration? n Enable QoS? n

Primary IPSI QoS Parameters


------------ --------------
Location: 1A01 Call Control 802.1p: 6
Host: 172.22.22.174 Call Control DiffServ: 46
DHCP ID: ipsi-A01a

60 Installing and Configuring the Avaya S8500 Media Server February 2006
Setting alarm activation level

3. Set the IP Control field to y.


4. Verify that all the other fields are populated.
5. Press Enter to save translations.
6. Repeat steps 1 through 5 for each port network.

Setting alarm activation level


1. Type change system-parameters maintenance and press Enter.
2. In the CPE Alarm Activation Level field, select none, warning, minor, or major,
according to customer request, and press Enter.
3. Repeat for each IPSI.

Saving translations
Type save translation and press Enter to save the translations to the hard drive.

Installing and Configuring the Avaya S8500 Media Server February 2006 61
Chapter 5: IP interface translations

62 Installing and Configuring the Avaya S8500 Media Server February 2006
Chapter 6: IP interface configuration

This chapter covers the following tasks:


● Connecting to the IPSIs on page 63
● IPSI address configuration on page 64
● Programming the IPSI for DHCP addressing on page 64
● Programming the IPSI for static addressing on page 67
● Verifying that IPSIs are translated on page 72
● Verifying connectivity to media server on page 72
● Upgrading the IPSI firmware version (if necessary) on page 72
● Enabling control of IPSIs on page 73
● Verifying license status on page 73
At a minimum, you must program the reference TN2312BP IP Server Interface (IPSI) and
connect to it to avoid going into No License Mode. Once the IPSIs are connected to the control
network, they may alarm if the firmware is not the most current. The alarm automatically goes
away once the IPSI firmware is upgraded.
Refer to About media server port connections on page 18 for a guide to connecting the S8500
Ethernet cables.

Connecting to the IPSIs


Connect CAT5 cables from the IPSI circuit packs to the dedicated control network or to the
customer LAN.

Installing and Configuring the Avaya S8500 Media Server February 2006 63
Chapter 6: IP interface configuration

IPSI address configuration


The IPSI circuit pack gets an IP address in one of two ways:
● Using static IP addressing, if a nondedicated (public) control network through the
customer’s network.
Or
● Using dynamic host configuration protocol (DHCP), if a dedicated (private) control network
Note:
Note: Before beginning, read this procedure to familiarize yourself with it. With DHCP
addressing, there are certain sequences that need to be completed before a
predetermined time-out interval.
Perform one of the two following tasks: Programming the IPSI for DHCP addressing on page 64
or Programming the IPSI for static addressing on page 67.

Programming the IPSI for DHCP addressing

! Important:
Important: An IPSI in a port network (PN) that is backed up with the Enterprise Survivable
Server (ESS) option must use static addressing for the ESS to provide service to
the PN.

For the TN2312BP IPSI circuit packs to receive IP addresses dynamically, you first must assign
the switch ID and cabinet number to each IPSI circuit pack. The switch ID is A through J. The
cabinet number is 01 through 64. For G650 Media Gateways, a cabinet is defined as one or
more media gateways connected by TDM cable. This cabinet configuration is called a
G650-rack-mount-stack.
Note:
Note: You must start step 2 within 5 seconds after inserting the circuit pack.
1. Fully insert the TN2312BP IPSI circuit pack. If necessary, reseat the circuit pack to start
the programming sequence.
Note:
Note: For the following step, do not use a graphic pencil.

64 Installing and Configuring the Avaya S8500 Media Server February 2006
IPSI address configuration

2. Insert a pen, golf tee, or similar object into the recessed push button switch.

CLK

fpdlled3 LJK 022502

S
E
R
V

Note:
Note: If you pass up the letter or number that you want, you have two options. You can
cycle through all the letters or numbers to get to the one you want. Or, you can
reinsert, or reseat, the circuit pack and start again.
Note:
Note: If you have only one system, the default switch ID is A. The second system is B
and so on. The switch ID is not the media gateway or carrier letter.
3. While the display characters are flashing, press the button until the switch ID, A through J,
shows on the top character of the LED display. When the correct letter shows, stop. The
letter flashes a few times, or 5 seconds, then stops. The next character down starts to
flash.
The following steps set the cabinet number.
Note:
Note: The number to program is the cabinet number not the port network number. If you
have more than one IPSI in a cabinet, they all have the same cabinet number.
1. While the first digit of the number is flashing, press the button until the correct tens digit, 0
through 6, shows on the display. When the correct digit appears, stop. The digit flashes a
few times, or 5 seconds, then stops. The second digit starts flashing.

Installing and Configuring the Avaya S8500 Media Server February 2006 65
Chapter 6: IP interface configuration

2. While the second digit is flashing, press the button until the correct units digit, 0 through 9,
shows on the display. When the correct digit shows, stop. The digit flashes a few times, or
5 seconds, then stops.
3. All segments of the display go dark for one second. Then, the Switch ID and media
gateway stack number shows in the top three characters of the LED display. A "V" is
shown in the fourth or bottom character. When the DHCP server assigns an address to the
IPSI, the center of the "V" fills in. The filled in "V" looks like the bottom half of a diamond.

CLK

fpdlled2 LJK 022502

S
E
R
V

For duplicated control network, repeat these steps for the second IPSI in the cabinet.

66 Installing and Configuring the Avaya S8500 Media Server February 2006
IPSI address configuration

Programming the IPSI for static addressing

! Important:
Important: An IPSI in a port network (PN) that is backed up with the Enterprise Survivable
Server (ESS) option must use static addressing for the ESS to provide service to
the PN.
You administer the static IP address for the circuit pack directly through the Ethernet port
connection on the faceplate (top port). For more information, see Figure 5.

Figure 5: Connecting the laptop directly to the IPSI

CLK

S
E
R
V
I
C
E

2 E
T
W
O
R
K

cadlipsi KLC 031502

Figure notes:

1. Services laptop 3. NIC adapter cable (if necessary)


2. PCMCIA Network Interface Card (NIC) 4. CAT5 crossover cable to IPSI

Note:
Note: Ensure that you have the password before proceeding.

Installing and Configuring the Avaya S8500 Media Server February 2006 67
Chapter 6: IP interface configuration

Depending on the operating system on the Services laptop computer, you might need to clear
the Address Resolution Protocol (ARP) cache before entering a new IP address. If you enter an
IP address and your computer cannot connect, try clearing the cache.
1. On your laptop computer, click Start > Run to open the Run dialog box.
2. Type command and press Enter to open a MS-DOS Command Line window.
3. Type arp -d 192.11.13.6 and press Enter to clear the Address Resolution Protocol
(ARP) cache in the laptop.
● The command line prompt appears when the cache is cleared.
● The phrase The specified entry was not found appears when the ARP cache does
not contain the specified IP address.
4. To log into the IPSI, type telnet 192.11.13.6 and press Enter.
Prompt = [IPSI]:
Note:
Note: While connected to the IPSI, type help or ? to obtain online help. Most
commands have two or three letter abbreviations.
5. Type ipsilogin and press Enter. The abbreviated command is il.
Note:
Note: The craft login used on the IPSI has a different password than the craft login used
on the media servers.
6. Log in as craft.
Prompt = [IPADMIN]:
7. Enter show control interface and then enter show port 1 to see the current
control interface settings.

68 Installing and Configuring the Avaya S8500 Media Server February 2006
IPSI address configuration

8. To set the control interface, type set control interface ipaddr netmask and
press Enter, where ipaddr is the customer-provided IP address and netmask is the
customer provided subnet mask.

9. Enter quit to save the changes and exit the IPSI session.
10. Telnet to 192.11.13.6 and login.
11. Enter show control interface.
The IP address, subnet mask, and default gateway information is displayed.
Verify that the proper information was entered.
12. If a default gateway is used, enter the gateway IP address with
set control gateway gatewayaddr, where gatewayaddr is the customer-provided
IP address for their gateway.
13. Enter quit to save the changes and exit the IPSI session.
14. Telnet to 192.11.13.6 and login.
15. Use show control interface to verify the administration.
16. Type exit and press Enter to see the changes.

Installing and Configuring the Avaya S8500 Media Server February 2006 69
Chapter 6: IP interface configuration

Setting the VLAN and diffserv parameters


1. Log in as craft.
2. Enter show qos to display the quality of service values.
3. If necessary, use the following commands to set the VLAN and diffserv parameters to the
recommended values shown.
Note:
Note: Use Help to obtain syntax guidelines for these commands.
● Enter set vlan priority 6
● Enter set diffserv 46
● Enter set vlan tag on
● Enter set port negotiation 1 disable
● Enter set port duplex 1 full
● Enter set port speed 1 100
4. Enter show qos to check the administered values.
5. Enter quit to exit.

! Important:
Important: Ensure that the port settings on the Ethernet switches are set to the same values
as shown above in these set port commands. Log in to the Ethernet switch
and enter show qos.

Resetting the IPSI


1. Type reset and press Enter
Answer Y to the warning.
Note:
Note: Resetting the IPSI terminates the administration session. If further administration
is required, start a new telnet session.
Note:
Note: Control network settings (IP address, subnet mask, and gateway) become
effective when you exit the IPADMIN session.
2. Disconnect the laptop from the faceplate.

70 Installing and Configuring the Avaya S8500 Media Server February 2006
Resetting the IPSI

3. Check the LCD. Verify that it has an I P with a filled-in V that shows at the bottom. For
more information, see Figure 6.

Figure 6: IPSI LED display for static address

1 CLK

S
E
R
2 V
I
C
E

N
E
T
W
O
R
K

ledlip1 KLC 030502

Figure notes:

1. IPSI has a static IP address 2. IPSI has connectivity and an IP address

Note:
Note: Clear the ARP cache on the laptop before connecting to another IPSI. If the
cache is not cleared, the laptop appears to stop and does not connect to the next
IPSI.
4. Repeat for each IPSI circuit pack.

Installing and Configuring the Avaya S8500 Media Server February 2006 71
Chapter 6: IP interface configuration

Verifying connectivity to media server


1. If not already open, open and log in to Maintenance Web Interface as craft.
2. Under Diagnostics, click Ping and select Other server(s), All IPSIs, UPS(s), Ethernet
switches to verify connectivity to these units.
3. Click Execute Ping.
4. Verify that all endpoints respond correctly.

Verifying that IPSIs are translated


1. Open a SAT session on the media server.
2. Type list ipserver-interface and press Enter.
3. Verify that all ISPI circuit packs are translated.

Upgrading the IPSI firmware version (if necessary)


You may need to upgrade the firmware on some or all the IPSIs. All IPSIs must be on the same
firmware load.
1. On the Maintenance Web Interface under IPSI Firmware Upgrades, click IPSI Version.
2. Select Query All and click View IPSI Version.
3. Verify the firmware release for each IPSI.
4. If an upgrade is required, follow the procedures in Firmware Download Procedures, which
can be accessed from:

ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/firmware/TNpackFirmwareDownloadInstructions.pdf

72 Installing and Configuring the Avaya S8500 Media Server February 2006
Enabling control of IPSIs

Enabling control of IPSIs


Ensure that the IPSIs have the same, current firmware.
1. On the SAT, type change system-parameters ipserver-interface and press
Enter.
2. Make sure the IPSI Control of Port Networks: field is set to enabled.
3. Press Enter to effect the changes.

Verifying license status


On the Maintenance Web Interface, under Security, click License File and verify that the
license mode is now normal.

Installing and Configuring the Avaya S8500 Media Server February 2006 73
Chapter 6: IP interface configuration

74 Installing and Configuring the Avaya S8500 Media Server February 2006
Chapter 7: Install an S8500 Media Server
as an LSP

Note:
Note: If you are installing the S8500 Media Server as a primary controller, skip this
chapter.
The Processor Ethernet (PE) interface enables the S8500 Media Server to operate in Local
Survivable Processor (LSP) mode. Starting with Release 3.1 of Communication Manager, the
PE interface is also supported on the S8500 Media Server. The PE interface enables the media
server to be configured as an LSP and to be the primary controller in an IP configuration with no
port networks.
For information on administration of Processor Ethernet, see Administrator Guide for Avaya
Communication Manager (03-300509).
To install a new S8500 Media Server as an LSP, first complete the tasks in Quick Start for
Hardware Installation: Avaya S8500 Media Server, then complete the tasks in the previous
sections of this document to:
● Install the S8500 Media Server hardware in the 19-in. rack
● Connect cables between the media server and the customer’s network
● Connect the SAMP card and modem
● Configure SNMP and Ethernet switch
● Install Communication Manager
● Configure the S8500 Media Server

Configuring the media server as an LSP


Note:
Note: Do not install the license and authentication files until after you have administered
the primary controller. See Administering the primary controller on page 77.
Note:
Note: If the S8500 Media Server has a NIC, it can be removed. As an LSP, the S8500
Media Server does not use it.
1. Open the Maintenance Web Interface and select the Configure Server command.

Installing and Configuring the Avaya S8500 Media Server February 2006 75
Chapter 7: Install an S8500 Media Server as an LSP

2. Select the Configure Individual Services method.


a. Choose - Set Date and Time Zone: The time of the LSP must be set to the same time
zone as its primary controller. The time must be set even if the LSP is physically
located in a different time zone.
b. Choose - Set Identities:
● Enter the host name for the LSP.
● Check the Server ID (SVID) value in the ID field. The primary controller is set to
SVID 1. If the primary controller is a duplicated S8700-series Media Server, the
server IDs are SVID 1 and SVID2. The ID for an LSP must be greater than 2 and
less than or equal to 256. Though gaps in the numbering are allowed (for example,
SVIDs could be 10, 20, 30, . . .), the SVID should be incrementally higher than the
highest ID of other existing LSPs or ESSes.
● Select the default Ethernet 0 in the Control Network A field.
● Select the default Ethernet 1 in the Services Port field.
● Select the default Ethernet 0 in the Corporate LAN field.
● Select the default unused in the Control Network B field.
● Select the Corporate LAN in the Assign a Processor Ethernet interface
c. Click Continue.
d. Enter the following IP Addresses on the Configure Interfaces Web page.
● The IP address for the LSP in the IP address servr1 field.
● The IP address for the LAN gateway in the Gateway field.
● The subnet mask for the LSP in the Subnet mask field.
● Autosense in the Speed field.
e. Click Change.
f. Choose - Configure LSP or ESS from the list in the left margin.
● Select This is a local survivable processor (LSP)
● For the Registration address field, enter the IP address of a CLAN that is
controlled by the primary controller. If the primary controller is an S8500 Media
Server, this address may optionally be a processor ethernet IP address, if used,
for the primary controller.
● For the File Synchronization address at the main cluster field, enter the
physical IP address or addresses of the primary controller media servers. These
addresses must be connected to the corporate LAN. The IP address cannot be the
address of a port assigned to a control network if the control network is dedicated
to the IPSI connection. If the control network or the control networks are
dedicated, the IP address you enter is the port assigned to the corporate LAN.
g. Click Change to save your changes on the Configure Interfaces Web page.

76 Installing and Configuring the Avaya S8500 Media Server February 2006
Administering the primary controller

Administering the primary controller


You must administer the primary controller to enable it to identify and communicate with the
S8500 LSP.
1. At the SAT command line, type change node-names ip <name>, where <name> is
the name of the LSP.
2. In the Name column, type the name of the LSP.
3. In the IP Address column, type the IP address of the LSP.
4. At the SAT command line, type add survivable-processor <name>, where
<name> is the LSP name from the Node Names screen.
The Survivable Processor screen appears.

Figure 7: Add Local Survivable Processor form


add survivable-processor sv-mg2-lsp Page 1 of xx

SURVIVABLE PROCESSOR - PROCESSOR ETHERNET

Node Name: sv-mg2-lsp


IP Address: 128.256.173.101
Type: LSP

Network Region: 1

5. The Type field is automatically populated with LSP. LSP appears in the field if the node
name is not associated with ESS.
6. Enter a network region for the LSP. The default is 1. However, there may be a different
network region better suited for the LSP to provide media gateway and IP phone support.
7. On pages 2 and 3 of the screen, add any adjuncts that the LSP may support in the event of
a failover from the primary controller.
See Administrator Guide for Avaya Communication Manager for details on administering the
Survivable Processor form.

Installing and Configuring the Avaya S8500 Media Server February 2006 77
Chapter 7: Install an S8500 Media Server as an LSP

Enabling license server capability on a media gateway


If a G250 or G350 Media Gateway is providing the serial number, access the media gateway’s
administration level command line and run the command ip license-server. If a G700 Media
Gateway is providing the serial number for the S8500 LSP license, skip this step and proceed to
Installing and verifying the license on the new LSP on page 78.
Note:
Note: The gateway you select for the license server role should be physically located in
close proximity to the LSP.

Installing and verifying the license on the new LSP


On the S8500 LSP, install a new license file with the appropriate settings for an LSP server.
Complete the following steps to install the license and authentication files:
1. On the Maintenance Web Interface, under Security, click License File.
2. Select Install the license I previously downloaded and click Submit to install the
license file.
The system gives you a warning that the license requires a restart. Do not restart the server
at this time.
3. Under Security, click Authentication File.
4. Click Install the Authentication file I previously downloaded and click Install.
The system tells you the authentication is installed successfully.
5. Verify that the S8500 Media Server you are converting is licensed as an LSP.
Note:
Note: When you access the SAT screen prior to doing a reset, the screen may indicate
"License mode not available." This is normal and will be resolved after you
perform the reset later.
a. Open a SAT session on the LSP and enter display system-parameters
customer-options.
b. On the system-parameters customer-options form, check that the Local Survivable
Processor field is set to y and check that the Processor Ethernet field is set to y.

78 Installing and Configuring the Avaya S8500 Media Server February 2006
Opening the TCP ports on the S8500 LSP

Opening the TCP ports on the S8500 LSP


Various TCP ports for processor ethernet should be open on the firewall to enable the processor
ethernet connections to work for the LSP.
Perform the following steps to verify that the ports are open:
1. Click Firewall under the Security heading in the maintenance web interface.
The Firewall Web page appears.

Note:
Note: The ftp, telnet, and tftp services are not required.
2. In the Input to Server column, be sure the checkbox for snmp is selected.

Installing and Configuring the Avaya S8500 Media Server February 2006 79
Chapter 7: Install an S8500 Media Server as an LSP

3. Click the Advanced Setting button.


The advanced firewall settings Web page appears.
4. Check that the following defaults are set:
● Output to server is selected for gateway compatibility, ports 1024:65535
● Input to server is selected for ip-signaling-1, ports 5000:5021/tcp
● Input to server is selected for ip-signaling-2, ports 5024:9999/tcp
● Input to server is selected for h248message, port 2945/tcp
● Input to server and Output to server is selected for filesync, port 21874/tcp
● Input to server and Output to server is selected for h323gatestat, port 1719/udp
● Input to server and Output to server is selected for h323hostcall, port 1720/tcp
If any of the defaults are not set correctly, contact your sales representative.
5. Click the Standard Service button to return to the first Firewall page, then click Submit.

Resetting the S8500 LSP


Use the following commands to notify all processes of the new parameters:
Note:
Note: When you access the SAT screen prior to doing a reset, the screen may indicate
a license mismatch. This is normal and will be resolved after the reset.
From the SAT command line, enter reset system 4.
The system resets. In addition, the system registers with the primary controller and receives the
translations from the primary controller.

80 Installing and Configuring the Avaya S8500 Media Server February 2006
Verifying that the primary controller identifies the new LSP and has sent the translations

Verifying that the primary controller identifies the new LSP


and has sent the translations
To verify that the new S8500 LSP has registered with, and has received translations from, the
primary controller, perform the following steps:
1. Wait several minutes after resetting the S8500 LSP, then on the primary controller, use the
SAT command list survivable-processor to verify that the LSP server registers
and translations are updated.
If the LSP has registered, the Service State? field shows in-service and the Translations
Updated field shows the time and date.

Figure 8: List Local Survivable Processor screen


list survivable-processor Page 1 of xx

SURVIVABLE PROCESSORS
Name Type ID IP Address Service Translations
State? Updated
LSPNYC LSP 04 128.256.173.101 in-service/idle 03:21 02/19/03
LSPCHI LSP 05 128.256.113.213 out-of-service 04:32 02/20/03

Readministering media gateways to point to the LSP


Change the controller list for each G700, G350, or G250 media gateway that will use the LSP as
an alternate controller. This enables the media gateway to seek service from the LSP if the
connection to the primary controller fails.
For instructions on changing the media gateway’s controller list, see one of the following
documents:
● Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Media
Server, 555-234-100
● Installation and Upgrades for the Avaya G250 Media Gateways, 03-300434
● Installation and Upgrades for the Avaya G350 Media Gateway, 03-300394

Installing and Configuring the Avaya S8500 Media Server February 2006 81
Chapter 7: Install an S8500 Media Server as an LSP

82 Installing and Configuring the Avaya S8500 Media Server February 2006
Chapter 8: Post-installation administration

This section covers the following tasks:


● Verifying translations on page 83
● Setting daylight savings time rules on page 84
● Setting locations (if necessary) on page 85
● Verifying date and time on page 86
● Clearing and resolving alarms on page 86
● Backing up files to the compact flash media on page 87
● Enabling alarms to INADS via modem on page 87
● Enabling alarms to INADS via SNMP on page 88
● Before leaving the site on page 88

Verifying translations
1. Open a SAT session on the media server.
2. Type list configuration all and press Enter to view all the administered circuit
packs in the system.
3. Type list ipserver-interface and press Enter to verify the location of the IPSI
circuit packs.
4. Refer to your planning documents and check the administration status on the following
items:
● list station
● list trunk-group
● list hunt-group

Installing and Configuring the Avaya S8500 Media Server February 2006 83
Chapter 8: Post-installation administration

Setting daylight savings time rules


Even though you set the date, time, and time zone through the Web interface on the media
server, you also must set the daylight savings time rules through SAT commands.
1. Type change daylight-savings-rules and press Enter.

change daylight-savings-rules Page 1 of 2


DAYLIGHT SAVINGS RULES

Rule Change Day Month Date Time Increment

0: No Daylight Savings

1: Start: first Sunday on or after April 1 at 02:00 01:00


Stop: first Sunday on or after October 25 at 02:00
2: Start: first on or after at : :
Stop: first on or after at :
3: Start: first on or after at : :
Stop: first on or after at :
4: Start: first on or after at : :
Stop: first on or after at :
5: Start: first on or after at : :
Stop: first on or after at :
6: Start: first on or after at : :
Stop: first on or after at :
7: Start: first on or after at : :
Stop: first on or after at :

2. In the Change Day, Month, Date, Time, and Increment columns, type the appropriate
Start and Stop information for each rule. For example, 1:00 in the Increment field means
to move the clock forward or back by one hour at the transition point.
You can set up to 15 customized daylight savings time rules. If you have media gateways
in several different time zones, you can set up rules for them on a per-location basis. A
daylight savings time rule specifies the exact time when you want to transition to and from
daylight savings time. It also specifies the increment at which to transition.
Note:
Note: The default daylight savings rule is 0, meaning no daylight savings transition. You
can change any rule except rule 0 (zero). You cannot delete a daylight savings
rule if it is in use on either the Locations or Date and Time screens.
3. When done, press Enter to effect the changes.

84 Installing and Configuring the Avaya S8500 Media Server February 2006
Setting locations (if necessary)

Setting locations (if necessary)


After you set the daylight savings rules, you must set the locations for all media gateways
(cabinets). It is possible to have media gateways in different time zones. Even though you set
the date, time, and time zone through the Web interface on the media server, you also must set
locations through SAT commands.
1. Type change locations and press Enter.

change locations Page 1 of 5


LOCATIONS

ARS Prefix 1 Required For 10-Digit NANP Calls? y

Number Name Timezone Daylight-Savings Number Plan


Offset Rule Area Code
1 Main + 00:00 0
2 CA - 02:00 0
3 :
4 :
5 :
6 :
7 :
8 :
9 :
10 :
11 :

2. In the ARS Prefix 1 Required for 10-Digit NANP Calls? field, type y.
3. Type the information in the various fields for each media gateway.
Note:
Note: In the Name field for location 1, call the media gateway (cabinet) Main.
4. Press Enter to effect the changes.

Installing and Configuring the Avaya S8500 Media Server February 2006 85
Chapter 8: Post-installation administration

Verifying date and time


Even though you set the date, time, and time zone through the Web interface on the media
server, you also must verify the date and time through SAT commands.
1.Type display time and press Enter.

display time Page 1 of 1


DATE AND TIME

DATE

Day of the Week: Friday Month: November


Day of the Month: 8 Year: 2002

TIME

Hour: 14 Minute: 19 Second: 36 Type: Standard

Daylight Savings Rule: 0

WARNING: Changing the date or time may impact BCMS, CDR, SCHEDULED

2. Verify that the date and time are correct.


3. Verify that the correct rule (number) is displayed in the Daylight Savings Rule field.
4. If correct, press Cancel.
5. If not, go to the Maintenance Web Interface.
6. Under Server, click Set Server Time/Timezone.
7. Verify that the date and time are correct. If not, set it here.
8. Repeat steps 1 through 3.

Clearing and resolving alarms


1. On the Maintenance Web Interface, under Alarms, click Current Alarms.
You can only resolve alarms on the active media server.
2. Select the server alarms to be cleared and click Clear.
3. Resolve any major alarms using SAT commands or other standard troubleshooting
procedures.

86 Installing and Configuring the Avaya S8500 Media Server February 2006
Backing up files to the compact flash media

Backing up files to the compact flash media


Note:
Note: The industrial grade compact flash media provides improved data integrity and
reliability, enhanced durability, and extreme endurance. For these reasons Avaya
requires the use of an industrial grade compact flash. To read more about the
industrial grade compact flash, see the Hardware Description and Reference for
Avaya Communication Manager (555-245-207).
1. Connect the compact flash drive to the top USB port on the front of the media server.
2. Insert a 128-Mb compact flash media into the top right slot of the drive.
3. On the Maintenance Web Interface, under Data Backup/Restore, click Backup Now.
4. Select all applicable data sets.
5. Select Local Compact Flash Card back up the data onto the compact flash card.
Optionally, select Format Compact Flash to format a new card.
Note:
Note: The compact flash card needs to be formatted only before the first use.
6. Click Start Backup. You are notified when the format is completed (approximately 10
seconds).
Note:
Note: Clicking on Start Backup without media in the compact flash drive results in an
error. In this case, repeat the previous steps.
7. Click Backup Status to view the status of the backup.

Enabling alarms to INADS via modem


Note:
Note: Enable alarms on both media servers on a duplicated system.
1. Start a telnet session on the media server.
2. Type almenable -d b and press Enter.
3. Type almenable and press Enter to verify that the alarms are enabled.

Installing and Configuring the Avaya S8500 Media Server February 2006 87
Chapter 8: Post-installation administration

Enabling alarms to INADS via SNMP


Note:
Note: Do these steps only if a Secure Service Gateway (SSG) is being installed.
Enable alarms on both media servers on a duplicated system.
1. Start a telnet session.
2. Type almsnmpconf -d ipaddress -c communityname and press Enter, where
ipaddress is the trap receiver address for the SSG device and communityname is the
community string name required by the SSG device.
3. Type almsnmpconf and press Enter.
Verify that the correct information was entered.
4. At the prompt, type almenable -s y and press Enter.
5. Type almenable and press Enter.
Verify that the SNMP alarm origination is enabled. If used, verify that alarm origination via
modem is still enabled.
6. Log off.

Before leaving the site


Provide the default LAN security settings to the customer.
Ensure that the customer knows that remote access to the media server is available only if the
the following services are enabled Maintenance Web Interface Firewall screen:
● telnet must be enabled to access Telnet
● https must be enabled to access the Maintenance Web Interface
● def-sat must be enabled to access the SAT commands
● 162/udp must be enabled to receive SNMP traps from the UPS and Avaya Ethernet switch

88 Installing and Configuring the Avaya S8500 Media Server February 2006
Chapter 9: Installation verification

This chapter provides information for testing the media server installation, including:
● Reviewing the status of the control network configuration
● Testing the IPSI circuit packs
● LED status indicators
- Media servers
- Avaya Ethernet switches
- Uninterruptible power supplies (UPSs)
- Circuit packs
Perform these tasks to test the configuration:
● Testing the IPSI circuit pack on page 89
● Testing the license file on page 89

Testing the IPSI circuit pack


These steps test all the clock and packet interface components within the TN2312BP IPSI
circuit pack.
1. In a SAT command line, enter test ipserver-interface <UUC>, where <UUC> is the
cabinet and carrier in which the circuit pack is located.
2. Verify that the Test Results screen shows PASS in the results column.

Testing the license file


! Important:
Important: Wait at least 30 minutes after you install the Communication Manager license
before you run the test.
1. On a SAT command line, type test license and press Enter.
2. Verify that the Test Results screen shows PASS in the results column.

Installing and Configuring the Avaya S8500 Media Server February 2006 89
Chapter 9: Installation verification

S8500 LEDs
The Avaya S8500 Media Server has five LEDs on the front and four LEDs in the back. See
Figure 9: Front view of the Avaya S8500 Media Server on page 91 and Figure 10: S8500
Media Server, rear view on page 92.
● Ethernet 1 link (GREEN): Lights when the speed of the Ethernet LAN is 1000BASE-T. The
green LED is off when the speed of the Ethernet LAN is 10/100BASE-T.
● Ethernet 2 activity (GREEN): Blinks when there is an active 10/100/1000BASE-T
connection.
● Ethernet 2 link (GREEN): Lights when the speed of the Ethernet LAN is 1000BASE-T. The
GREEN LED will be off when the speed of the Ethernet LAN is 10/100BASE-T.
There are no LEDs on the SAMP.

90 Installing and Configuring the Avaya S8500 Media Server February 2006
S8500 LEDs

Figure 9: Front view of the Avaya S8500 Media Server

1 2 3 4 5 6 7
8

9
h2ms85bf KLC 091704

11 10

Figure notes:

1: CD-ROM drive activity LED. When lit, the CD-ROM drive is in use.
2: CD eject button. Press to release a CD from the CD-ROM drive.
3: Diskette drive activity LED. When lit, the diskette drive is in use.
4: Diskette eject button. Press to release a diskette from the diskette drive.
5: System error LED. When lit, a system error has occurred.
6: System locator LED Use this blue LED to visually locate the media server if it is in
a location with numerous other media servers.
7: Hard disk drive activity LED When flashing, a hard disk drive is in use.
8: Power on LED When lit and not flashing, the media server is turned on.
When flashing, the media server is turned off and still
connected to the an ac power source
When off, ac power is not present, or the power supply or the
LED itself has failed.
9: Power control button Press to turn the media server on and off manually.
10: Reset button Press to reset the media server and run the power-on
self-test (POST). You might have to use a pen or the end of a
straightened paper clip to press the button.
11: USB connections for the
Compact Flash drive

Installing and Configuring the Avaya S8500 Media Server February 2006 91
Chapter 9: Installation verification

Figure 10: S8500 Media Server, rear view

1 2

h2ms85b KLC 101904

4 3

Figure notes:

1. LAN 1 transmit/receive This LED is on the Ethernet connector. When lit, it indicates that
activity LED there is activity between the media server and the network.
2. LAN 1 speed 1 Gbps LED This LED is on the Ethernet connector. When lit, it indicates that the
Ethernet network speed is 1 Gbps. When off, it indicates that the
Ethernet network speed is 10 Mbps or 100 Mbps.
3: LAN 2 speed 1 Gbps LED This LED is on the Ethernet connector. When lit, it indicates that the
Ethernet network speed is 1 Gbps. When off, it indicates that the
Ethernet network speed is 10 Mbps or 100 Mbps.
4: LAN 2 transmit/receive This LED is on the Ethernet connector. When lit, it indicates that
activity LED there is activity between the media server and the network.

For more detailed information on LEDs, see Maintenance Procedures for Avaya
Communication Manager, Media Gateways and Servers, 03-300432.

92 Installing and Configuring the Avaya S8500 Media Server February 2006
C360 Avaya Ethernet switch LEDs

C360 Avaya Ethernet switch LEDs


The C360 series converged, stackable, Ethernet switches include:
● C363T: 24-port
● C363T-PWR: 24-port power over Ethernet
● C364T: 48-port
● C364T-PWR: 48-port power over Ethernet
The front panel of the C360 series switches has:
● one port LED associated with each port
● three system status LEDs
● seven port function LEDs
The C363T-PWR and C364T-PWR switches have an additional PoE LED. The port function
LEDs are selectable with a set of two left/right buttons. The port LEDs display the status of the
selected function for each port.
See the documentation shipped with the Ethernet switch for the interpretation of the on/off/
blinking states of the LEDs.

System and port function LEDs on C360 Avaya Ethernet switches

LED Name Description


System LEDs
PWR Power status
SYS System status
ROUT Routing mode
Port Function LEDs
LNK Link status
COL Collision status
Tx Transmit to line
Rx Receive from line
FDX Full Duplex mode
Hspd High speed mode
LAG Link aggregation group for trunking
PoE (PWR versions only) Power over Ethernet status

Installing and Configuring the Avaya S8500 Media Server February 2006 93
Chapter 9: Installation verification

UPS LEDs
The UPS LEDs flash briefly after the UPS is plugged in. The Normal mode LED flashes after a
self-test, indicating that the UPS is in Standby mode.
For more information, see the UPS user’s guide that comes with the Powerware UPS.

Figure 11: LEDs on Powerware 9125 UPS

ledlups KLC 030102

1
2

4 5 6

Figure notes:

1. Normal mode indicator 5. Off button


2. Battery mode indicator 6. On button
3. Bypass mode indicator 7. Bar graph indicators
4. Test/Alarm reset button 8. Alarm indicators

94 Installing and Configuring the Avaya S8500 Media Server February 2006
TN2312BP IPSI LEDs

TN2312BP IPSI LEDs


TN2312BP IP Server Interface (IPSI) circuit pack LEDs include:
● standard LEDs and connector slots (TN2312BP IPSI circuit pack faceplate on page 96)
● programmable LED display, which indicates
- type of IPSI IP address: dynamic (shows media gateway location) or static (shows I P)
(IPSI LED display for static address on page 97)
- connectivity

Installing and Configuring the Avaya S8500 Media Server February 2006 95
Chapter 9: Installation verification

Figure 12: TN2312BP IPSI circuit pack faceplate

1
10 2

3
9

CLK 4

5
S
E
R
V
I
6
C
E

N
E
T
W
O
7
R
K
AVAYA
700060643

TN2312AP IPSI
ckdfips2 KLC 091403

01DR06142246

Figure notes:

1. Red LED 6. Services RJ45 connector


2. Green LED 7. Network Control RJ45 connector
3. Amber LED 8. 4-character LED display
4. Yellow LED (Tone Clock status) 9. Pushbutton switch
5. Emergency Transfer LED 10. Slot for maintenance cable

96 Installing and Configuring the Avaya S8500 Media Server February 2006
TN2312BP IPSI LEDs

Figure 13: IPSI LED display for static address

1 CLK

S
E
R
2 V
I
C
E

N
E
T
W
O
R
K

ledlip1 KLC 030502

Figure notes:

1. IPSI has a static IP address 2. IPSI has connectivity and an IP address

Installing and Configuring the Avaya S8500 Media Server February 2006 97
Chapter 9: Installation verification

Figure 14: IPSI LED display indicating connectivity status for DHCP address

1 2 3 4 5

ledlipsi KLC 030502

Connectivity status 1 2 3 4 5

IPSI is connected to media server no yes yes yes yes


IPSI has an IP address no no yes yes no
Laptop computer is connected to IPSI services port no no no yes yes

98 Installing and Configuring the Avaya S8500 Media Server February 2006
Appendix A: Media server access

Use a personal computer or services laptop computer equipped with a network interface card
(NIC), a terminal emulation program, and a Web browser to access a media server for initial
configuration, aftermarket additions, and continuing maintenance.
Access the media server:
● directly (recommended method)
● remotely over the customer’s network (recommended method)
● remotely over a modem (Avaya maintenance access only)
Steps to access a media server include:
● Connecting to the media server directly on page 101
● Connecting to the media server remotely over the network on page 103
● Connecting to the media server remotely over a modem on page 103
● Logins for Avaya technicians and Business Partners on page 105
● Configuring the network for Windows 2000/XP on page 106

Accessing the server’s command line interface with SSH


The procedure described in this section shows how to log into the media server from a services
laptop using SSH. To use this procedure with a cable connection from the laptop to the services
port, you must configure the laptop for the network connection.
To use SSH, a third-party SSH client must be installed on your computer. PuTTY is one such
client available for download from http://www.putty.nl/download.html. The following procedure
describes, as an example of SSH access, how to log into the server command line with PuTTY.
Note:
Note: A version of PuTTY that is defaulted for SSH server access is available for Avaya
services personnel only. In this version, some values below have already been
pre-selected.
Note:
Note: While a variety of Avaya products support access using SSH, Avaya does not
provide support for third-party clients used for SSH access. Any problems with an
SSH client, including PuTTY, are the responsibility of the user or the SSH client
vendor.

Installing and Configuring the Avaya S8500 Media Server February 2006 99
Appendix A: Media server access

1. On your computer, click on the PuTTY desktop link or select Start > Programs > PuTTY >
PuTTY.
The system displays the PuTTY Configuration window, with the Session dialog box open.
2. In the Host Name (or IP address) field, type 192.11.13.6 if connecting to the services port.
Otherwise, for access over the LAN/WAN, type the IP address or the host name of the
server.
3. In the Port field, type 22.
4. Under Protocol, select SSH.
5. In the PuTTY menu on the left, click Connection > SSH
6. In the Preferred SSH protocol version field, select 2.
7. In the Encryption options window, use the up and down arrows to set AES (SSH-2) as the
top option and 3DES as the second option.
Note:
Note: You can also customize the PuTTY tool with other settings, such as for color. For
documentation on PuTTY, see http://www.putty.nl/docs.html.
8. Click Open.
Note:
Note: If you have not connected to this particular server before, SSH prompts you to
accept the server’s host key. If you save this key when prompted, you will not be
prompted if you connect again later. If you do not save the key, PuTTY prompts
you the next time you connect to this server.
When connecting though the services laptop interface, if you save the host key, the
host is identified as 192.11.13.6. If you later connect to a different server through its
laptop interface, this new host also shows as 192.11.13.6, but it has a different key.
You get a prompt in this case because it appears that the host key has changed.
9. If necessary, click Yes to accept the server’s host key.
The system displays the PuTTY window.
10. Log in as craft.

100 Installing and Configuring the Avaya S8500 Media Server February 2006
Connecting to the media server directly

Connecting to the media server directly


To access the media server directly, use a computer with the following minimum specifications:
● Windows 2000/XP operating system
● 32-MB RAM
● 40-MB available disk space
● RS-232 port connector
● Network interface card (NIC) with a 10/100BaseT Ethernet interface
● 10/100 BaseT Ethernet, category 5 (or better), crossover cable with an RJ45 connector on
each end (MDI to MDI-X)
● CD-ROM drive
1. Plug one end of the CAT5 cable into the services access port on the back of the media
server.
See Services laptop computer connected directly to the S8500 Media Server on page 102.
2. Plug one end of the CAT5 cable into the NIC on your computer. Use a NIC adapter if
necessary.
3. Configure your network connection
● IP address: 192.11.13.5
● Subnet mask: 255.255.255.252
For specific information, see Configuring the network for Windows 2000/XP on page 106.
Once connected, use a terminal emulation program or a Web browser to administer the
media server.

Installing and Configuring the Avaya S8500 Media Server February 2006 101
Appendix A: Media server access

Figure 15: Services laptop computer connected directly to the S8500 Media Server

cadlsrv3 KLC 093004

Figure notes:

1. Services laptop 3. NIC adapter cable (if necessary)


2. Network interface card (NIC) 4. Black CAT5 crossconnect cable

102 Installing and Configuring the Avaya S8500 Media Server February 2006
Connecting to the media server remotely over the network

Connecting to the media server remotely over the network


You can use any computer to connect to the media server through a LAN. The security settings
on the LAN must allow remote access.
1. Open a Web browser or a terminal emulation application.
2. In the address field, enter the IP address or DNS host name assigned to the media server
you want to access.

Connecting to the media server remotely over a modem


Note:
Note: Remote access over a modem is for Avaya services support access only and not
for routine administration. Because the media server uses the same modem line
to report alarms, it cannot report new alarms while the line is in use.
You can access the media server through an analog modem. The remote connection requires a
minimum data speed of 33.5 kilobits per second.
On the S8500 Media Server, access the media server through the remote maintenance board
(SAMP) installed in the media server. For information on accessing the SAMP, see Using the
Avaya Server Availability Management Processor (SAMP) (03-300322).
1. Launch the dial-up connection program, which varies depending on your operating
system. Generally, you can access the program through My Computer or Control Panel
folders. See your computer’s help system for specific information.
2. Double-click Make New Connection to open the New Connection wizard.
3. Within the wizard, depending on your operating system, you may be asked to:
● Assign a name to the connection.
● Select dial-up to the network for the network connection type.
● Select the modem you will be using for the dial-up connection.
● Enter the appropriate telephone number to access the active server. See the
completed job aid titled Electronic Preinstallation Worksheet for the customer-supplied
telephone number(s).
● Under Advanced, select PPP and log on manually. You may have to type in a user
name and password, depending on whether or not the media server you are dialing
into has a non-null CHAP secret key. Use craft (ignore the password field).
4. Click the connection name or icon, if created. Wait for connection.
5. When prompted, enter your remote access login name and password.

Installing and Configuring the Avaya S8500 Media Server February 2006 103
Appendix A: Media server access

6. When the Start PPP now message appears, click Done. When you see the Connection
Complete dialog box, your computer is connected to the media server.
7. To open a Telnet session, click Start > Run to open the Run dialog box.
8. In the Run dialog box, type telnet IPaddress and click OK, where IPaddress is the
address of the active media server.

Accessing the Maintenance Web Interface


You can administer the media server through the Maintenance Web Interface. Access the
Maintenance Web Interface when connected:
● over the customer’s network, using MS Internet Explorer 5.5 or 6.0.
● directly to the services port on the media server (see Services laptop computer connected
directly to the S8500 Media Server on page 102)
To access the Maintenance Web Interface, you must first bypass any proxy servers.
1. In Internet Explorer 5.5 or 6.0, Click Tools > Internet Options.
2. Select the Connection tab.
3. In the LAN Settings box (lower righthand), click Advanced.
4. In the Exceptions box after the last entry, type 192.11.13.6
5. Click OK, then OK, then OK again to close the dialog boxes.
6. Open the MS Internet Explorer Web browser to access the Maintenance Web Interface.
● If connected directly, in the Address field, type 192.11.13.6.
● If connected remotely through a modem, in the Address field, type in the IP address
or DNS host name of the media server.
7. When prompted, log in.

Using the SAT command line prompt


Use a direct connection to Communication Manager or a remote Secure Shell (SSH) or Telnet
session to access the SAT (System Administration Terminal) command line prompt.
SSH: To open a SSH session.
See Accessing the server’s command line interface with SSH on page 99
Telnet: To open a Telnet window session.

104 Installing and Configuring the Avaya S8500 Media Server February 2006
Logins for Avaya technicians and Business Partners

1. Click Start > Run to open the Run dialog box.


● On a direct connection, type telnet 192.11.13.6 and click OK.
● On a remote connection to the media server, type in the IP address of the media
server.
2. Login at the prompt.
Terminal Emulation: To use a command line interface in a terminal emulation window, open
your terminal emulation application. Configure the terminal emulation program port settings as
follows:
● 115200 baud
● No parity
● 8 data bits
● 1 stop bit
● No flow control
Note:
Note: Avaya Native Configuration Manager, Avaya Terminal Emulation, and
HyperTerminal are the only terminal emulation programs supported.
Establish a network connection to the media server using either the IP address or the DNS host
name. Use port 5023 for this connection. When prompted, log in.

Logins for Avaya technicians and Business Partners


Avaya field technicians and Business Partners must use a services login such as craft or
dadmin to perform initial configuration and upgrades. An Avaya field technician can use a
unique password assigned to the customer’s system.
After the Avaya authentication file is installed, Avaya Communication Manager has a password
for the craft login that is unique to the customer’s system and available when connected directly
to the media server. Log in as craft and use this password to bypass the ASG challenge and
response. Every other means of craft access requires an ASG challenge and response. The
revised password is recorded by RFA and is obtained from ASG Conversant at 1-800-248-1234
or 1-720-444-5557.
Customers can set up their own logins for accessing Avaya’s media servers. See the Avaya
Communication Manager Basic Administration Quick Reference (03-300363) for specific
information. You must have superuser permission to create or change logins and passwords.
Note:
Note: Do not start login IDs with a number.

Installing and Configuring the Avaya S8500 Media Server February 2006 105
Appendix A: Media server access

Configuring the network for Windows 2000/XP


! Important:
Important: Write down the original settings in case you need to change them back.
To configure the network for Windows 2000/XP:
1. On your computer desktop, right-click My Network Places and left-click Properties to
display the Network Connections window.
Windows 2000/XP should automatically detect the Ethernet card in your system and
create a LAN connection for you. More than one connection may appear.
2. Right-click on the correct Local Area Connection and left-click Properties to display the
Local Area Connection Properties dialog box.
3. Select Internet Protocol (TCP/IP).
4. Click Properties to display the Internet Protocol (TCP/IP) Properties dialog box.
5. On the General tab, select Use the following IP address.
6. Make a note of any IP addresses or other entries that you have to clear. You may need to
restore them later to connect to another network
Enter the following:
● IP address: 192.11.13.5
● Subnet mask: 255.255.255.252
7. Select Use the following DNS server addresses.
The entries for Preferred DNS server and Alternate DNS server should both be blank.
8. Click Advanced at the bottom of the dialog box to display the Advanced TCP/IP Settings
dialog box.
9. Click the DNS tab.
Ensure no DNS server is administered. The address field should be blank.
10. Click OK, OK, and Close to close all the windows.

106 Installing and Configuring the Avaya S8500 Media Server February 2006
Setting browser options for Internet Explorer 6.0.

Setting browser options for Internet Explorer 6.0.


A connection session to a media server tends to time out when connected through a proxy
server. Add the media servers’ host names or IP addresses to the list of host names and IP
addresses to avoid having the media server time out during a session.
To set browser options for Internet Explorer 6.0:
1. In Internet Explorer 6.0, click Tools > Internet Options.
2. Select the Connection tab.
3. Click on LAN settings, then Advanced.
4. In the Do not use proxy server for addresses beginning with field, type in the IP
address for each media server you intend to access remotely.
If the IP addresses have the first or first and second octets the same, you can shorten the
addresses to xxx.xxx.* (example, 135.9.*).
5. Click OK, then OK, then OK to close all the dialog boxes.

Installing and Configuring the Avaya S8500 Media Server February 2006 107
Appendix A: Media server access

108 Installing and Configuring the Avaya S8500 Media Server February 2006
Appendix B: Installation troubleshooting

This section provides some simple strategies for troubleshooting an installation of a media
server. It focuses on possible problems when
● Troubleshooting media server hardware installation on page 109
● Troubleshooting configuring the media server hardware on page 110
● Troubleshooting the installation of license files and Avaya authentication files on page 112

Troubleshooting media server hardware installation


.
Troubleshooting media server hardware installation

Problem Possible solution

No power to the ● Make sure the UPS is plugged into the outlet.
UPS ● Make sure the outlet has power.
● See the user guide that comes with UPS for other solutions.
No power to the ● Make sure the Ethernet switch is plugged into the UPS or outlet.
Ethernet switch ● Make sure the UPS or outlet has power.
● See the user guide that comes with the Ethernet switch for other
solutions.
No power to the ● Make sure the media server is plugged into the UPS.
media server ● Make sure the UPS has power.
● Push the power button on the front of the media server.

IPSI LEDs flash ● Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
● Ping IPSI from server.
● Ping server from IPSI (it is connected to the Services port on the
IPSI).

Installing and Configuring the Avaya S8500 Media Server February 2006 109
Appendix B: Installation troubleshooting

Troubleshooting configuring the media server hardware


Troubleshooting for media server hardware configuration

Problem Possible solution

Cannot log into UPS ● Make sure the SNMP Subagent is installed in the UPS.
subagent ● Make sure you are connected to the correct Ethernet port.
● Make sure you have the correct login ID and password. See the
user’s guide that comes with the SNMP Subagent.
● Make sure the network card on the laptop is configured correctly.
Cannot log into ● Make sure you are connected to the correct Ethernet port. (One
Ethernet switch Ethernet switch, it is the port marked Console)
● Make sure you have the correct login ID and password. See the
user’s guide that comes with the Ethernet switch.
● Make sure the network card on the laptop is configured correctly.
Cannot log into media ● Check the link LED — if off, there is a cable or hardware problem.
server ● Make sure you are connected to the Services Ethernet port.
● Make sure you are using a crossover cable between the laptop
and server.
● Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and press Enter.
● Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and type Enter.
● Make sure the NIC on the laptop is configured correctly.
Cannot access Avaya ● Make sure you are plugged into the Services port.
Installation Wizard ● Make sure you are using the correct IP address: 192.11.13.6
● Make sure you are using the correct login and password.
● Make sure the NIC on the laptop is configured correctly.
Cannot use SAT ● Make sure you are using the correct IP address: 192.11.13.6 and
commands port 5023
● Make sure you are using the correct login and password.

Cannot ping out to ● Make sure that in the LAN security settings that “output from
customer’s network server” for icmp is enabled.
Cannot ping media ● Make sure that in the LAN security settings that “input to server”
server from for icmp is enabled.
customer’s network
1 of 2

110 Installing and Configuring the Avaya S8500 Media Server February 2006
Troubleshooting configuring the media server hardware

Troubleshooting for media server hardware configuration (continued)

Problem Possible solution

Cannot access media ● Make sure that in the LAN security settings that “input to server”
server remotely is checked for SSH or telnet (Linux commands), https (Web
access), and def-sat (SAT commands access). Change the LAN
security settings on the Web interface with a direct connection to
the media server.
LED display on IPSI ● IPSI LED has not been programmed with switch and location
is flashing (DHCP)
● IPSI LED has not had an IP address assigned to it (static IP
addressing)
Cannot access IPSI ● Make sure you are plugged into the Services (top) port on the
for static addressing IPSI.
● Make sure the ARP cache is cleared on the laptop. In an
MS-DOS command window, type arp -d 192.11.13.6 and
press Enter.
No “V” on IPSI LED ● IPSI is not connected to Ethernet switch or network. Connect
cable to bottom port on faceplate and to the Ethernet switch or
the customer’s network.
● Make sure port on Ethernet switch assigned to that IPSI is
enabled.

“V” on IPSI LED is not ● IPSI does not have an IP address assigned to it.
filled in ● IPSI has not been administered.
Get alarm when first ● IPSI does not have current firmware. Upgrade firmware.
connect to IPSI
2 of 2

Installing and Configuring the Avaya S8500 Media Server February 2006 111
Appendix B: Installation troubleshooting

Troubleshooting the installation of license files and Avaya


authentication files
Troubleshooting the installation of license files and Avaya authentication files

Problem Possible solution

Cannot get files from RFA site ● Provide the correct SAP number.
● Provide the serial number for the reference IPSI
License file does not install ● Make sure there are not two license files on the
server. If so, delete one of them.
● May have corrupt file. Download file again from RFA
site.
● Upload using binary mode.
Media server is in no license ● Normal situation when license file is first installed
mode because it cannot see the IPSI; it does not have IP
address yet.
● After 30 minutes, license has not located
referenceIPSI. In a SAT session, type reset system
1 and press Enter to reset the 30-minute clock.
Cannot use administration ● May be in No License Mode because 30-minute timer
commands has lapsed. In a SAT session, type reset system 1
and press Enter to reset the 30-minute clock.
ASG does not work ● Re-install Avaya authentication files.

112 Installing and Configuring the Avaya S8500 Media Server February 2006
Index

Index

A D
access media server date and time, verifying . . . . . . . . . . . . . . . 86
directly . . . . . . . . . . . . . . . . . . . . . 101 daylight savings rules
remotely over modem . . . . . . . . . . . . . . 103 location . . . . . . . . . . . . . . . . . . . . . 85
remotely over network . . . . . . . . . . . . . 103 setting . . . . . . . . . . . . . . . . . . . . . 84
accessing Maintenance Web Interface . . . . . . . 104 DHCP IP addressing
accessing the media server . . . . . . . . . . . . . 40 IPSI circuit pack . . . . . . . . . . . . . . . . . 64
add using . . . . . . . . . . . . . . . . . . . . . . 64
IP interface information . . . . . . . . . . . . . 60 direct access to media server . . . . . . . . . . . 101
media gateways . . . . . . . . . . . . . . . . 58 downloading files . . . . . . . . . . . . . . . . . . 11
administer
IPSI circuit pack . . . . . . . . . . . . . . . . 64
AIW. See Avaya Installation Wizard E
alarm activation level EMMC, installing . . . . . . . . . . . . . . 26, 39, 42
setting . . . . . . . . . . . . . . . . . . . . . 61
alarms
enabling to INADS via SNMP . . . . . . . . . . 88 F
setting selected traps . . . . . . . . . . . . . . 33
faceplate
viewing. . . . . . . . . . . . . . . . . . . . . 86
TN2312BP circuit pack . . . . . . . . . . . . . 95
ARP cache, clearing . . . . . . . . . . . . . . . . 39
firewall settings . . . . . . . . . . . . . . . . . . . 48
Avaya Installation Wizard, using . . . . . . . . . . 46

C I
inputting translations . . . . . . . . . . . . . . . . 58
C363T or C364T Ethernet switch
installation
configuring . . . . . . . . . . . . . . . . . . . 35
process, high-level overview . . . . . . . . . . . 25
LEDs . . . . . . . . . . . . . . . . . . . . . 93
troubleshooting . . . . . . . . . . . . . . . . 109
security alert . . . . . . . . . . . . . . . . . . 35
using the Wizard . . . . . . . . . . . . . . . . 46
clearing ARP cache . . . . . . . . . . . . . . . . 39
installing
command line interface . . . . . . . . . . . . . . . 104
Communication Manager
Communication Manager software . . . . . . . . 41
SAMP firmware . . . . . . . . . . . . . . . . . 47
installing software . . . . . . . . . . . . . . . . 39
translation file . . . . . . . . . . . . . . . . . . 61
configure
IP address
Avaya C363T or C364T Ethernet switch . . . . . 35
set static . . . . . . . . . . . . . . . . . . . . 67
media server . . . . . . . . . . . . . . . . . 43, 57
use DHCP . . . . . . . . . . . . . . . . . . . 64
modem. . . . . . . . . . . . . . . . . . . . . 49
IP address, set static . . . . . . . . . . . . . . . . 67
network interface card (NIC) . . . . . . . . . . . 53
IP interface
UPS . . . . . . . . . . . . . . . . . . . . . . 29
enabling control . . . . . . . . . . . . . . . . . 73
connect to customer network . . . . . . . . . . . . 18
upgrading firmware version . . . . . . . . . . . 72
connection to LAN, verifying . . . . . . . . . . . . 48
verify translations . . . . . . . . . . . . . . . . 72
customer network, connecting to . . . . . . . . . . 18
IP interface information
adding to translations . . . . . . . . . . . . . . 60
IPSI
LEDs . . . . . . . . . . . . . . . . . . . . . . 95
program switch ID and cabinet . . . . . . . . . . 64

Installing and Configuring the Avaya S8500 Media Server February 2006 113
Index

L P
LEDs powering up media server . . . . . . . . . . . . . . 40
Avaya Ethernet switches . . . . . . . . . . . . 93 pre-installation
checking network interface card (NIC) . . . . . . 51 before going to the installation site . . . . . . . . .9
IPSI . . . . . . . . . . . . . . . . . . . . . . 95 Processor Ethernet . . . . . . . . . . . . . . . 21, 23
S8500B Media Server . . . . . . . . . . . . . . 90 PuTTY, SSH client . . . . . . . . . . . . . . . . . 99
UPS . . . . . . . . . . . . . . . . . . . . . . 94
license file, testing . . . . . . . . . . . . . . . . . 89
license, verifying status . . . . . . . . . . . . . . . 73 R
location remote access to media server
daylight savings rules . . . . . . . . . . . . . . 85 over modem . . . . . . . . . . . . . . . . . 103
setting . . . . . . . . . . . . . . . . . . . . . 85 over network . . . . . . . . . . . . . . . . . 103
LSP RMB
administer primary controller. . . . . . . . . . . 77 configuring . . . . . . . . . . . . . . . . . . . 46
configuring S8500 as . . . . . . . . . . . . . . 75 Remote Maintenance Board. See RMB
installing the license . . . . . . . . . . . . . . 78 SAMP . . . . . . . . . . . . . . . . . . . . . 46
readminister media gateway controller list . . . . 81
resetting . . . . . . . . . . . . . . . . . . . . 80
S8500 . . . . . . . . . . . . . . . . . . . . . 23 S
S8500, LSP mode . . . . . . . . . . . . . . . . . 23
M S8500B Media Server, LEDs . . . . . . . . . . . . 90
SAMP
Maintenance Web Interface, accessing . . . . . . . 104 installing firmware . . . . . . . . . . . . . . . . 47
media gateways, adding . . . . . . . . . . . . . . 58 saving translations . . . . . . . . . . . . . . . 58, 61
media server set
accessing . . . . . . . . . . . . . . . . . . . 40 alarm activation level . . . . . . . . . . . . . . 61
configuring . . . . . . . . . . . . . . . . . . 43, 57 daylight savings rules . . . . . . . . . . . . . . 84
LEDs . . . . . . . . . . . . . . . . . . . . . 90 location . . . . . . . . . . . . . . . . . . . . . 85
powering up . . . . . . . . . . . . . . . . . . 40 selected traps (alarming) . . . . . . . . . . . . . 33
verify connectivity . . . . . . . . . . . . . . . . 72 static IP address . . . . . . . . . . . . . . . . 67
verifying LAN connection . . . . . . . . . . . . 48 set static IP address . . . . . . . . . . . . . . . . 67
modem software, installing Communication Manager . . . . . 41
access to media server . . . . . . . . . . . . . 103 spanning tree
configuring . . . . . . . . . . . . . . . . . . . 49 enabling . . . . . . . . . . . . . . . . . . . . 37
connect to media server . . . . . . . . . . . . . 20 setting version . . . . . . . . . . . . . . . . . 37
SSH
about . . . . . . . . . . . . . . . . . . . . . . 24
N access with . . . . . . . . . . . . . . . . . . . 99
network interface card (NIC) static IP addressing
checking LEDs . . . . . . . . . . . . . . . . . 51 IPSI circuit pack . . . . . . . . . . . . . . . . . 64
configuring . . . . . . . . . . . . . . . . . . . 53 setting . . . . . . . . . . . . . . . . . . . . . 67
testing connectivity to network . . . . . . . . . . 55 static IP addressing, setting . . . . . . . . . . . . . 67
network time server (NTP), enabling . . . . . . . . 45

T
O Telnet
overview of installation process . . . . . . . . . . . 25 configuring for Win2000/XP . . . . . . . . . . . 40
terminal emulation . . . . . . . . . . . . . . . . 104
starting . . . . . . . . . . . . . . . . . . . . . 57

114 Installing and Configuring the Avaya S8500 Media Server February 2006
Index

testing
connectivity to network . . . . . . . . . . . . . 55
license file . . . . . . . . . . . . . . . . . . . 89
V
media server installation . . . . . . . . . . . . 89 verify
TN2312BP . . . . . . . . . . . . . . . . . . . 89 connectivity to media servers . . . . . . . . . . . 72
TN2312BP date and time . . . . . . . . . . . . . . . . . . 86
faceplate . . . . . . . . . . . . . . . . . . . . 95 IP interface translated . . . . . . . . . . . . . . 72
LEDs . . . . . . . . . . . . . . . . . . . . . 95 license status . . . . . . . . . . . . . . . . . . 73
program switch ID and cabinet . . . . . . . . . . 64 media server connection to LAN . . . . . . . . . 48
TN2312BP, testing . . . . . . . . . . . . . . . . . 89 translations . . . . . . . . . . . . . . . . . . . 83
translation file view alarms . . . . . . . . . . . . . . . . . . . . 86
installing . . . . . . . . . . . . . . . . . . . . 61
translations
inputting . . . . . . . . . . . . . . . . . . . . 58 W
IP interface . . . . . . . . . . . . . . . . . . . 57 Wizard, installation . . . . . . . . . . . . . . . . . 46
saving . . . . . . . . . . . . . . . . . . . . 58, 61
verifying . . . . . . . . . . . . . . . . . . . . 83
troubleshooting, media server installation . . . . . . 109

U
upgrading
IP interface firmware version . . . . . . . . . . 72
UPS
LEDs . . . . . . . . . . . . . . . . . . . . . 94
security alert . . . . . . . . . . . . . . . . . . 29
SNMP module . . . . . . . . . . . . . . . . . 29
UPS, configuring . . . . . . . . . . . . . . . . . . 29
using DHCP IP address . . . . . . . . . . . . . . 64
using this documentation . . . . . . . . . . . . . . . 8

Installing and Configuring the Avaya S8500 Media Server February 2006 115
Index

116 Installing and Configuring the Avaya S8500 Media Server February 2006

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