1.

Discuss the advantages and disadvantages of purchasing a portal from a

vendor. Make sure you explore vendor Web sites such as Viador
(www.viador.com) and Autonomy (www.autonomy.com)

True or False

1. A portal is a Web-based application providing a single point of access to online information.

2. A knowledge portal is a collection of applications that enable companies to unlock internally and
externally stored information and provide users a single gateway to personalized information needed
to make informed business decisions.

3. An enterprise knowledge portal provides a better basis for making decisions than do enterprise
intelligence portals.

4. The leading reason why organizations launch their knowledge management programs is to achieve
increased profits or revenues.

5. Asynchronous collaboration is computer-based human-to-human interaction that occurs immediately

(within 5 seconds). It can use audio, video, or data technologies.

Multiple Choice Questions

6. An interface that facilitates the dissemination of knowledge across the enterprise that takes into
account the profile of the user is called a(n):
a. knowledge consumer interface.
b. intelligent agent.
c. knowledge producer interface.
d. Web browser.
e. None of these are correct.

7. An interface that facilitates the knowledge worker’s job of gathering and analyzing information,
collaborating with peers or colleagues, and finally generating new knowledge is called a(n):
a. knowledge consumer interface.
b. knowledge producer interface.
c. knowledge informant interface.
d. intelligent agent.
e. intelligent interface.

8. Enterprise knowledge portals:

a. distinguish knowledge from information.
b. provide a facility for producing knowledge from data.
c. provide a better basis for making decisions than enterprise intelligence portals.
d. supply metadata for decision making.
e. All of these are true of knowledge portals.

9. Typical organizations today face:

a. little turnover of knowledge workers.
b. lower demands posed by investors compared to the past.
c. lower demand posed by customers compared to the past.
d. shorter time to market than in the past.
e. All of these are true of today’s organizations.

10. According to recent studies, approximately __________ of all organizations launching knowledge
management programs are doing so because they believe it will increase profits or revenue.
a. 10%
b. 33%
c. 50%
 d. 67%
e. 90%

11. Successful implementation of a knowledge portal results in:

a. more time in meetings.
b. lower bandwidth use.
c. increased response times.
d. lower collaboration.
e. higher e-mail traffic.

12. The portal function of workflow, categorization, and taxonomy services can best be described by the
term:
a. business versus information integration.
b. application and information integration.
c. enterprise metadata repository.
d. process integration.
e. None of these describe those services.

13. The portal function of source systems from which information is generated to include the data
administration layers, such as cleansing, transformation, and extraction, is best described by the term:
a. application and information integration.
b. business versus information integration.
c. enterprise metadata repository.
d. process integration.
e. None of these describe those services.

14. The ____________ feature of a portal results in quick access to hidden information that can facilitate
business processes.
a. search
b. categorization
c. query, reporting and analysis
d. publish and subscribe
e. None of these terms describe this feature.

15. The ____________ feature of a portal results in arranging the interface to meet an individual’s needs
and desires for increased job productivity.
a. search
b. categorization
c. query, reporting and analysis
d. publish and subscribe
e. personalization