KLAUS D.

ZIMMERMAN
1225 N. WALNUT AVENUE
ARLINGTON HEIGHTS, IL 60004-4632
HOME (847)632-0350
CELL (847)767-1114
kz1136128@westpost.net
PROFESSIONAL SUMMARY
Budget conscious Operations Manager, Precise and Ethical Operations Leadership,
Business Solutions, Team Building, Business Development, Sales and Productivity;
Senior Operations manager offers success in driving operational growth and maxi
mizing business opportunities; a savvy manager with the ability and knowledge to
recognize customer requirements; provide detailed and cost effective solutions
that support company objectives. Confidence to work independently or closely wit
h top management, relate easily to people at all levels; Proficiency with MS Off
ice, Outlook, Excel and Power Point applications; Efficient in analyzing situati
ons rapidly and solve problems; Work with multiple objectives and deadlines; Abl
e to simplify complex problems
PROFESSIONAL EXPERIENCE
April 2007 to November 2009
CAPITAL ADMINISTRATIVE RESOURCES INC/1010 SOLUTIONS LLC, Lincoln, NE
Senior Vice President Operations
* Consolidated and led Third Party Administration operations. Designed and creat
ed marketing brochures, business procedures and employee job descriptions; in th
is position promoted the new company to agents, finance companies and other admi
nistrators in the automotive niche market. Directed department managers and ensu
red the quality of underwriting, claims, and data entry and compliance departmen
ts
* Analyzed and built core rating schemes and submitted successfully to insurance
companies.
* Expanded new consumer service contract programs, customized limited warranties
with independent agencies for specialty applications along with classifications
and rate schemes
* Created and designed all service contracts and other program proformas for mar
keting and dealer program field uses
* Establish with CEO company budgets for all departments and work within those b
udgets, align resources to department needs and allocate differences as needed.
This company was a start up and as such department needs required strict complia
nce
* Write and customize all business vendor contracts for agents, dealers and supp
liers
* Negotiated escalated claims and problem situations as referred by Claims Manag
er
* Negotiated vendor contracts and asset purchases
* Aligned with Human Resource department to create procedures including complain
t resolution, policy development, and employee relations for internal staff
* Recruiting, interviewing, hiring and training for effective team building, Nur
tured personal development and mentored individuals for the maximum benefit of t
he organization
* Also responsible for peer reviews, retention and terminations
* Monitored repair shops through staff supervisor to detect and correct any inst
ances of misrepresentation or fraud
* Served as Expert advisor to API bankruptcy trustee
June 2004 to December 2006
HERITAGE ADMINISTRATIVE SOLUTIONS, Lincoln, NE
Director of Risk Management
* Managed the consolidation of poor performing, under reserved service contract
programs within over 100 programs administered by third party administrator
* Developed loss reporting guidelines to be used on a weekly and monthly basis
* Developed a team of claims adjusters specifically to run off the underdevelope
d programs
* Developed claims management guidelines and manual to support the claims run of
f
* Reduced average loss severity per claim from $584.00 to below $460.00 for Auto
motive, Recreational Vehicles, Water Craft and Home Warranties
* Reduces Legal expenses by 30% during 2005, versus prior years by redirecting e
scalation points to claims manager and department head prior to forwarding to le
gal.
* Reduced overall customer complaints to Departments of Insurance and/or Better
Business Bureau up to 40% over prior years on run off programs
* Developed individual agent programs for dealers with run off programs
* Moved all aspects of run off programs to Corporate Headquarters in Dublin, OH
* Currently managing all programs under new corporate name
* Responsible for a staff of 16 claims/customer service employees, plus clerical
administrative staff 1
1993 to 2004
AUTOMOTIVE PROFESSIONALS INC, Schaumburg, IL
Dealer Account Control Supervisor
* Oversee and reconcile Agent Fees and overrides on a monthly basis; pay overage
s and collect shortages due to cancellations and rejections or void contracts; e
nsure exceptions are collected
* Oversee marketer's monthly remits for overages and shortages, pay overages and
collect shortages
* Re-captured outstanding marketer shortages and reduced same from $460,000 down
to $230,000 over two years
* Developed collection letters and procedures for business to business collectio
ns
* Collaborated with marketing on development of new programs and procedures
* Troubleshooter for agents and dealers with contract issues and dealer client p
roblems outside of underwriting and marketing, resolved problems between interna
l and external clients
* Authorize payments and adjustments due to underwriting and claims payments err
ors.
* Responsible for staff of two
ADDITIONAL EXPERIENCE
* Illinois Property & Casualty License 2010
* Manager Operations, Capital Administrative Resources, Inc. 2007-2009
* Director of Risk Management, Allegiance/Heritage Administration 2004-200
6
* Dealer Account Control Supervisor, Automotive Professionals Inc. 199
3-2004
* Claims Adjuster/Team Leader, North American Warranty Services 1989-19
93
* New/Used Car Sales, Fox Valley Nissan/Toyota.
1985-1989
* Service Manager, Peru Nissan/Mercedes Benz, see above
* Automotive Technician, Barrington Volvo/Renault & MotorWerks Barrington 1982-1
985
EDUCATION
W.R. HARPER CC
GED & Coursework Industrial Psychology
OTHER
* Immigrated to United States 1982
* Technical/Business Degree from Business School-Nuremberg, Germany