John R.

Luce
1466 Monroe Drive NE
Atlanta, GA 30324
Phone: (404) 941-5823 ** Preferred
Cell: (404) 550-2626
E-mail: jl8bdb22@westpost.net
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VICE PRESIDENT: INFRASTRUCTURE, INFORMATION TECHNOLOGY, IT SERVICES
History of leading highly advanced redesign strategies for IT organizations and
technologies. Accomplished in transitioning them to a world-class level, slashin
g operational costs, accelerating productivity and customer service, and alignin
g IT with mission-critical business goals.
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Highly accomplished SENIOR INFORMATION TECHNOLOGY EXECUTIVE providing 20+ years
of accomplishments in multiple industries including computer and electronic equi
pment manufacturing, consulting, telecommunication, scientific research, and oth
ers. Expertise includes technological infrastructure design and transformation,
complex network design and management, IT cost optimization, IT team development
and mentoring, and technology vendor relationships. Career reflects a broad ran
ge of IT experience and a high degree of knowledge and experience in diverse tec
hnologies. Notable Qualifications:
* Visionary technology transitional leader with a track record of moving organiz
ations to cost effective technologies. Extremely successful in IT optimization,
network redesigns and management, IT practices and procedures development, dispa
rate system merging, and bottom-line improvement contributions.
* Leverage technology expertise to drive millions of dollars in annual savings b
y understanding the "big picture" and executing appropriate business and technol
ogy decisions such as outsourcing, staff realignment, or hardware vendor changes
.
* Member of management team who has led pivotal business start-ups, Mergers & Ac
quisitions, corporate reorganizations, business spin-offs, and business shutdown
initiatives.
* Led ambitious IT Teams working in UNIX, Windows, and client/server technology
environments.

IT CAREER PATH
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IDHASOFT, INC. - Norcross, GA, 2008 to Present
VICE PRESIDENT, INFORMATION TECHNOLOGY
Staff: 4 Direct Reports - Director of Networking, Director of Systems/Applicatio
ns, Helpdesk Director, Director of Operations Center
Joined a $140 million company with 1,100+ global employees, and serve as the pri
ncipal IT leader. Preside over IT due diligence regarding Mergers & Acquisitions
, IT project management, new datacenter development, and IT policies, standards,
and procedures. Control a $4 million operational budget and a multi-million dol
lar capital budget.
Multi-faceted IT role focuses on IT asset acquisition and management, global net
work design, 24/7 network and application support, global application management
and support, build vs. buy decision making, disaster recovery programs, busines
s continuity plans, technology contract negotiations, and cost saving initiativ
es. Accountable for new technology evaluations and adoption as well as global IT
planning.
* Tapped by the Worldwide CEO to establish a unified IT organization, and elimin
ated an era of disparate IT organizations. Engineered platform which facilitated
the development of an ITIL service-oriented organization and standardized IT pr
ocesses and procedures. Initiative also enabled the company to perform a critica
l technology asset inventory.
* Designed a best-of-class data center which eliminated redundant technologies,
consolidated technologies, and saved $1.2 million per year. Mission-critical pro
ject allowed company to slash costs related to acquired corporations, save $1 mi
llion per year in external support, reduce downtime at each office by 10%, and i
mprove resource utilization at several remote offices.
* Provided a framework to save $750,000 in annual payroll expenses by downsizing
30% of the IT team, lower technology issue resolution by 30%, and accelerate cu
stomer satisfaction 20%.
* Introduced a global video conference system by using a dedicated MPLS network
system. Technology helped achieve $2+ million savings in annual travel expenses
and drove productivity among global offices.
* Met with multiple international business leaders to understand their business
requirements and plan for future growth. Subsequently authored the first consol
idated IT plan in the company's history that provided corporate leaders with a v
iew of the company's global IT infrastructure.

ENTERPULSE, INC. - Decatur, GA, 2006 to 2008

DIRECTOR, SYSTEMS ARCHITECTURE
Staff: 4 Direct Reports - Director of Information Technology, IT Manager, Senior
Systems Administrator, Senior Network Administrator
Retained by a $20 million global company that provided business process manageme
nt and web portal integration services. In charge of all technology infrastructu
res, software development. application solutions development, and Sales Engineer
ing Team collaboration regarding IT architectural designs and solutions.
Contributed to operational and technology success by concentrating on IT best pr
actices and governance, network and application support, customer network and st
orage management solutions development, virtualization technology adoption, remo
te computing systems management, software development improvements, technology d
ue diligence, and build vs. buy decisions. Accountable for technology vendor rel
ationships, contract negotiations, technology standardization, and IT staff ment
oring and coaching.
* Facilitated a comprehensive review of the IT infrastructure, license agreement
s, and support contracts, and then consolidated three data centers and ended IT
support for two offices. Led $2.5 million, six-month project, and saved $1+ mill
ion in annual IT staff and hardware support expenses. Also, dropped software lic
ense expenses $300,000, saved $125,000+ in hardware maintenance agreements, and
boosted customer satisfaction 18%.
* Leveraged Open Source technology, Active Directory, and commercial application
s to establish a new, cutting-edge software development environment that ran on
Windows, Solaris, and Linux servers. Successful project was replicated for custo
mers' internal development projects, and generated several hundred thousand doll
ars in revenue.
* Piloted development of a virtualization technology solution using VMWare that
provided the platform for development test environments in just minutes. Project
saved $33,000 per year in new servers, captured additional technology cost savi
ngs, and slashed time required for new development initiatives.
* Worked closely with a key customer that generated as much as $3 million in ann
ual business and totally revised their portal environment. Success enabled custo
mer to save $500,000 by leveraging virtualization technology. Customer also requ
ested a new disaster recovery site, which led to $400,000 in new revenue.
* Directed team that selected a high-performance networking monitoring and a rem
ote control solution. Technology trimmed $270,000 from the payroll budget, and t
ransferred remote management activities to Atlanta offices. Project was also cri
tical during a due diligence process when the company was being considered for a
cquisition.

DJINNI TECHNOLOGIES - Atlanta, GA, 2001 to 2006

DIRECTOR: INFORMATION TECHNOLOGY CONSULTING
Staff: 2 Direct Reports - Vice President of Engineering, Vice President of Proje
ct Management
Co-founded company to provide an affordable IT support business for small and mi
d-size businesses which required external IT support. Start-up activities entail
ed business plan development, marketing and advertising strategies, website deve
lopment, vendor relationships, project management practice development, customer
identification, and business transformation.
Concentrated heavily on new business development, customized technology solution
s development, IT consulting management, customer project management, and vendor
relationships. Acted as a subject matter expert in networking and software deve
lopment environments.
* Started up an IT Department for a new branch of a global company, mentored and
trained new employees in corporate technologies, and provided the framework for
an IT staff to manage a $4 million IT Department. New staff achieved a 96% effi
ciency rating which surpassed all other offices.
* Authored IT standards and processes for a local drum manufacturer, and develop
ed a shared data system which triggered a $1.1 million annualized savings.
* Championed a $10,000 Open Source e-mail replacement solution for a Microsoft E
xchange server system to slash costs and improve productivity for a branch of a
German business. Convinced Worldwide CIO in Germany to move forward with a new g
lobal network topology. Initiative achieved a $3.5 million annualized savings in
data migration for customer, and prompted $80,000 in revenue for Djinni.
* Designed a new data center for a plastic manufacturing company as the request
of the Director of IT of North America, and implemented build out of the data ce
nter. Complex project involved a network topology redesign, multiple links to th
e parent company in Eastern Europe, and technology documentation. Advanced netwo
rk slashed downtime from 12% to .02% and elevated employee satisfaction by 20%.
* Subsequent to success redesigning a network topology and application support e
nvironment for an Atlanta company, provided IT support during a $200,000 migrati
on project. Project occurred after a change in corporate ownership and the termi
nation of all local IT employees.

SCIENTIFIC ATLANTA (A Cisco Company) - Lawrenceville, GA, 1994 to 2001

SECTOR MANAGER, SUBSCRIBER ENGINEERING IT (1999 to 2001)
* Architected a plan to revamp the development environment for a digital video d
evelopment business, change hardware platform, redesigned IT processes and proce
dures, and returned activities to the corporate headquarters. Managed project th
at resulted in a $2 million annualized savings, decreased development cycle 50%,
and enhanced customer satisfaction 28%.
* Built and deployed a cutting-edge, multi-million dollar network infrastructure
for an engineering group. Piloted consolidation and transition of an existing i
nfrastructure, servers, and IT services to a new location. Delivered project dur
ing a 72 downtime period and achieved a 93% success rate.
* Authored corporate security policies for all engineering groups, and acquired
$250,000 for new security software and hardware that prompted $1.5+ million savi
ngs in IT support time.
* Became accountable for all engineering IT activities which enabled the company
to have a stellar corporate security program and win additional contracts. Cont
rolled a $20+ million capital and operational budget.

TECHNICAL MANAGER ASN/CHAOS (1998 to 1999)

* Oversaw the migration of existing analog video subscriber networks to cutting
edge digital technology.
* Led the internal network support group which consolidated new corporate divisi
ons into one robust organization.
* Championed a seamless revitalization and redeployment of a TCP/IP network to p
rovide support to 400 new users in the engineering group.

DEPARTMENT MANAGER, AVS/NASTI (1996 to 1998)

* Mobilized team that revised an existing network infrastructure, and realized a
10% gain in internal customer satisfaction.
* Integrated two divisions of engineering departments to form one consolidated t
echnology environment, and doubled the number of servers and end-users.
* Restructured the Information Technology Team from an imbedded engineering team
to a fully cohesive IT Team that could support a larger community of end-users.

SYSTEMS / NETWORK ADMINISTRATOR (1994 to 1996)

* Skyrocketed customer satisfaction by moving the analog video systems division
from a single dial up network connection to a robust high-speed network system.
* Transitioned the development environment to a reproducible, fully backed up en
vironment. Leadership role saved 20% in development time year after year.
* Yielded a 23 % savings per unit by acquiring a new hardware platform and negot
iating a favorable vendor contract.

EDUCATION
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Completed 16 hours towards a Masters Degree in Computer Science
Bachelor Degree, Computer Science * Rochester Institute of Technology, Rochester
, NY
Associate of Science, Chemistry * Rochester Institute of Technology, Rochester,
NY