Mission:

To increase your profits with my administrative, research, customer service and

data entry skills.
Summary:
To participate on a team in order to meet customer demands by utilizing nearly 1
0 years of consistently awarded customer service.
Selected Achievements:
* Selected by supervisors to assist new employees with on the job training
* Certificate of Five Years of Service in the United States Federal Government,
2007
* $750 Performance Award, 2006
* Team of the Month Award, 2005
* $357 Performance Award, 2004
Special Skills:
Received on the job training and university study and workshops, gaining experie
nce in setting goals and accurately communicating with others. I also keep curr
ent with computer programs.
* Leadership - Mentored new co-workers and educated international populace
* Teamwork - Consistently awarded for customer service and saving employers time
and thousands of dollars by effectively using machines and working with people
* Research - Skilled in reading comprehension, online research and study
* Organization - Set priorities and behaved proactively in order to achieve goal
s
* Communication - Experience in verbal and non-verbal communication to interact
with thousands of people
CAREER DRIVER:
I effectively saved employers overtime expenditures in hundreds of hours and tho
usands of dollars by working efficiently and consistently to process thousands o
f customers per day. I am also accustomed to sudden workplace changes, facing s
tressful challenges and working extended hours.
Experience:
Transportation Security Officer - Department of Homeland Security, Dulles, VA (0
9/2002 to 02/2010)
* Consistent record of awards for building customer rapport and trust through pr
ofessional and courteous interactions. Discovered, prevented and dealt with th
reats to the flying public by adapting policies and procedures to various situat
ions.
Administrative Assistant/Data Entry - Merrill Lynch, Jersey City, NJ (09/2000 to
09/2001)
Intern/Editorial Assistant - Marvel Enterprises, Inc., New York, NY (01/1998 to
05/1998)
Fund-raiser - RuffaloCODY/New York University Phonathon, New York, NY(05/1999 to
01/2000)
Education:
New York University Gallatin School of Individualized Study, Bachelor of Arts in
History, New York, NY, 1999. G.P.A.: 3.3
* Also worked in unpaid internship at Marvel Entertainment as well as an alumni
fund-raiser for RuffaloCODY/New York University Phonathon while attending school
full-time
Computer Skills:
* Oracle 2007, Microsoft Word 2007, Microsoft Excel 2007 and Microsoft PowerPoin
t 2007
Additional Information:
* Administrative: Can type 45 words per minute
* Interests: Reading, organizing, learning, researching, traveling
Testimonials:
"Ms. Lewis exhibits superior customer service and is a team player. Ms. Lewis i
s dedicated and aware of operational needs; she is willing to help with any task
that needs to be completed. I am very impressed with Ms. Lewis's work ethics.
I would be glad to have her as a team member at any opportunity."
- Ms. Susan Callaghan, Former Supervisor, Transportation Security Administration
"She has excelled [...] by performing beyond standards in performance, knowledge
, skills, abilities and contributions to [...] operations.
[Ms.] Lewis is dependable, and her integrity makes her an exemplary candidate fo
r employment."
- Ms. Jamie Hicks, Former Supervisor, Transportation Security Administration