Carolyn Mahan

406 Westcliff Drive

817-540-1292
cm10c47bc@westpost.net
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Self directed Senior Insurance claims adjuster who has a thorough working knowle
dge of the Texas Workers' Compensation laws, policies, procedures and rules. Str
ong customer service and problem solving skills. Organized and efficient with st
rong communication skills and the ability to manage multiple tasks. Willing to t
ravel, manage a team of adjusters, or attend hearings on behalf of your company.

Microsoft Office Travel and scheduling Excel Sharepoint Outlook

UT System Senior Claims Analyst March of 2001 to October 2010

Review and adjust claims in accordance with the Texas Workers' Compensation Laws
for the University of Texas System.
Effectively assisted the University representatives on application of the Texas
Workers' Compensation laws and procedures.
Prepared and attended Benefit Review Conference hearings, Contested Case Hearing
s, and the Appeals process
resolving issues dealing with medical providers, injured workers, employers, and
insurance adjusters. Assisted the Attorney General's office with Contested Case
Hearings and court cases involving U T System. Traveled to various
Division of Workers' Compensation Field Offices.
Dr Sarkis Kechejian and Associates September 1999 to March 2001
Started a Workers' Compensation Counselor program for 32 clinics ran by the admi
nistrator Dr. Sarkis Kechejian.
Manager of the workers' compensation counselor department, managing a team of se
ven employees.
Assisted the doctors, clinic personnel, billing department, and injured patients
with the process and procedures of the Workers' Compensation Laws.
Traveled to the local field offices of the Division of Workers' Compensation Fie
ld Offices attending hearings with injured patients and acting as a sub-claimant
for Dr. Sarkis Kechejian.
Hammerman and Gainer Claims Adminsitrator August 1995 to September of 1999
Hearing Representative charged with the review and preparation of cases for Bene
fit Review Conferences,
Contested Case Hearings with authority to settle cases, negotiate agreements, or
proceed to court for the third party administrator Hammerman and Gainer. Repres
ented multiple insurance carrier's and their adjusters.
Investigated claims, took recorded statements, obtained medical records. Sent re
ports to the various adjuster's
advising of the outcome of the investigations and the workers' compensation laws
which apply.
Handled a multitude of calls from injured workers, adjusters, employers and atto
rney's.
Texas Workers' Compensation Commission - Dallas and Denton Office March 1992 to
August of 1995
Reviewed and supervised cases at Benefit Review conferences, Contested Case Hear
ings and the Appeals process as an Ombudsman.
Reviewed and audited files for compliance with the Texas Workers' Compensation C
ommission. Approved settlements, formal actions paperwork, and scheduled cases f
or hearings.
Advised adjusters, employers, providers and attorney's with the policies and pro
cedures of the Texas Workers'
Compensation laws.
Education and certificates
Mediation training, Dispute Services of Tarrant County 1995.
Licensed Workers' Compensation Adjuster Type III ( Texas)
TWCC certificates: Speakers Bureau 1993; First Level Management 1990; Medi-Legal
course, University of Texas
Health Science Center. Social Science studies at Central Texas Junior College.

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Relevant Experience
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Other Experience
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References Available Upon Request