Professional Documents
Culture Documents
SUMMARY
Proven senior manager with profound and broad expertise in store management, mer
chandising and retail operations. Excels at mentoring colleagues and subordinate
s to accomplish the company's mission through positive reinforcement and mutual
respect.
EXPERIENCE
BETSEY JOHNSON, LLC | 1991 - 2009
A privately held leader in women's fashion, employing 300 people globally and ge
nerating nearly $100M in revenue.
Critically evaluated and minimized operational costs in context of store profita
bility. Created and promoted a sales handbook focusing on customer service and i
ndividual sales goals for entire retail staff of more than 300 employees. Planne
d for and directly managed operations during a major corporate expansion while o
verseeing all aspects from design concepts through staffing and store presentati
ons.
Vice President of Retail Operations | 2002 - 2009
* Supervised the launchings of all East Coast stores, Canadian, and European loc
ations.
* Liaised with architectural teams.
* Recruited and trained store management.
* Performed quarterly evaluations and one-on-one meetings.
* Established store budget, payroll, and goals.
* Exceeded retail sales goals by moving stellar staff to more profitable locatio
ns.
* Reallocated merchandise mix, and motivated retail staff through incentives.
* Managed retail's gross margins.
* Prepared information/project tracking reports in a timely manner as required b
y Company.
* Responded to customer complaints and comments.