DEBBIE K.

HART
1415 W. Libby Street
Phoenix, AZ 85023
Home: 602.993.5412
dh1075978@westpost.net
http://www.linkedin.com/pub/debbie-hart/21/62b/a55

========================
EVENTS SALES COORDINATOR
========================
Identify / qualify / capture opportunities to maximize revenues and market share
.
Offer confident sales leadership and creativity to generate sales / bookings of
meetings and events to meet organizational goals.
Noted for vision, focus and direction to maximize efficiency and customer satisf
action while achieving continuous revenue growth. Expertise encompasses:
Strategic Planning / Forecasting ... New Business Development ... Cost Estimates
/ Proposals ... Team Building / Management ... Relationship Management ... Cost
Containment / Control ...Partnerships / Alliances ... Creative Marketing Strate
gy ... Lead Generation ...Customer Service Excellence ... Scheduling / Event Log
istics
Microsoft Word, Excel, Publisher and Outlook applications
Strong organizational and problem-solving abilities complement sound judgment in
establishing priorities and making decisions to the highest standards of qualit
y and professionalism.

==========
EXPERIENCE
==========
Westbrook Village
Peoria, Arizona
2005 - 2010
EVENTS COORDINATOR / RECREATION CENTERS MANAGER
Developed a blueprint for success in booking event facilities, conducting market
analyses and adjusting pricing to meet competitive set. Implemented grassroots
networking and proven marketing strategy to increase annual banquet budget from
$12K to $75K. Scheduled and coordinated use of rooms for more than 7,000 activit
ies per year, capturing 70+ revenue-generating special events per quarter (parti
es, weddings, quinceaneras and fund raisers) for 90%+ utilization.
* Focused on expanding event potential / opportunities, developing weddings and
quinceaeras to 75% of new business; attended bridal shows 3X per year, booking a
t least 3 events per show.
* Designed / produced collateral materials, from brochure and business cards to
trade show booths, projecting a consistent, professional image to attract new cu
stomers.
* Trained and coached receptionist staff of 15 as liaisons to provide quality se
rvice, answer inquiries and follow through to ensure 100% customer satisfaction.
* Increased visibility by hosting fund raisers for up to 300 guests, assisting w
ith planning, logistics, promotion and set up in collaboration with event organi
zers.

Country Meadows Golf Club

Peoria, Arizona
2004 - 2005
EVENTS COORDINATOR
Led efficient facilities renovations / visual upgrades working within tight budg
et to stimulate banquet room bookings - weddings, parties, special events - cate
red on property. Conferred with chef to create tantalizing food and beverage men
us to accommodate tastes / budgets of potential guests.
* Implemented high-impact marketing strategy, cultivating a local network and pa
rticipating in bridal / trade shows to successfully boost banquet / event sales
$50K.

David's Bridal
Peoria, Arizona
2003 - 2004
BRIDAL CONSULTANT
Created an exciting and productive customer experience through personalized serv
ice; presented options / recommendations to help bride turn wedding dreams into
reality.
* Built relationships with bride and "entourage" to maximize opportunities to up
sell accessories and bridal party dresses; earned an 80% close rate while increa
sing customer satisfaction scores 20%.

Stuart Anderson's Black Angus

Metro-Phoenix, Arizona
1994 - 2002
GENERAL MANAGER
Vitalized restaurant operations in numerous area stores, providing leadership, d
irection and motivation to meet budget goals. Cultivated and booked small meetin
gs, clubs and business events to build a loyal customer base.
* Reduced operating costs (labor down 5% and food down 7%) and exceeded holiday
reservation sales as much as 20% year over year.
* Opened / managed Glendale store, consistently hitting all budget targets withi
n first 2 months (exceeding projections) through hard work, initiative, and opti
mum communication.

Prior
Fairmont Scottsdale Princess, Scottsdale, Arizona
ROOM SERVICE MANAGER
Recognized for directing staff of 10-15 to achieve consistent 95% on-time delive
ry.
Hyatt Regency DTC, Denver, Colorado
ASSISTANT BANQUET / RESTAURANT MANAGER
Introduced systems and processes to maintain customer service scores at 95-100%.

========================
PROFESSIONAL DEVELOPMENT
========================
* The Ultimate Supervisor and Exceptional Customer Service - CareerTrack / Westb
rook Village
* Management Training - Black Angus and Hyatt Hotels
===================================
Philosophy: Treat every customer as if your world revolves around them ... it do
es.