Anoop K Pathak

5076 Golden Prairie Ct.

Fairfield, CA 94534
Phone # (707) 207- 0277
Email:Pathakanoop15@yahoo.com
________________________________________________________________________
OBJECTIVE: To be employed in a position that will utilize my skills while allowi
ng further personal and professional growth.
WORK EXPERIENCE:
Bank of America Retirement Services- San Francisco- CA Dec. 1997 - Aug 2
010
Senior Operations Rep. /Customer Service Rep.
a Processing incoming checks, IRA distribution transactions in a production envi
ronment using various systems
a Input distribution requests. Perform with high degree of accuracy within deadl
ine Set up new IRA new accounts. Term change and investment change. Customer Ser
vice.
a Assisted associates and customers from Model and California environment with C
Das and IRAas accounts. Assisting with Maintenance request from Premier Clientas
Managers.
a Processing Confirmation letters to be sent to customer with changes.
a Completed Deposit and withdrawals into CDas and IRAas accounts.
a Processed additional deposits in IRA account during tax time and tax correctio
ns and orders 1099 R
a One on one client interaction in a fast paced high volume call center.
a Able to communicate while assessing a clientas escalated situations.
a Demonstrated a through approach while communicating an explanation with soluti
on to a customer or banking center employees.
Loomis Fargo and Company- So San Francisco Dec 1994- Ju
ne 1997
Payroll-Billing Specialist
a Maintain Liaison between branch and home office on fiscal matters and payroll
problems.
a Provide technical support to ATM technicians in payroll and travel policies. M
aintain 5000 monthly billing invoices for the branch, performed payroll for all
branch employees.
Brinks Incorporated- Oakland- CA June 1992-Aug 1994
Currency Processing Clerk
a Processed currency and coins for major banks and corporate customers.
a Balance daily cash on hand and reconciled cash inventory for banks.
a Processed change orders for ATM Machines and Major Banks.
a
Bank of America Travelers Cheque Corp. - San Francisco- CA July 198
0-Feb 1992
Senior Clerical Specialist
a Internal Control Audit. Certification of Suspense accounts. Traced unacknowled
ged travelers cheques shipments.
Investigated fraud and forgery claims. Accounting and administrative work. Set u
p claims for lost traveleras checks and collected funds on fraudulent claims
EDUCATION: Bachelor Degree in Science
Certification: Pharmacy Technician License a"Boston Reed College Martinez
References available upon Request