WAIL REFAI, PH.D.

wrf0c2f8@westpost.net
* 6120 145th Ave NE, Redmond, WA 98052 **(650) 454-9163 m
**(425) 861-4549 h
SUMMARY
Senior Level Project/Program Manager with extensive experience in technical supp
ort to internal teams and mobile operators. Certified Scrum Master (CSM), streng
ths in project schedule, scope, budget, technical problem solving, acting as a l
iaison with major CDMA and GSM/UMTS mobile operators throughout the lifecycle of
the projects from concept till shipping, offering support to 3rd party applicat
ion vendors to unblock their issues and to improve their applications quality. E
xcellent skills in communication, and cross-team collaboration. Strength in inno
vations, and product development. Awarded 10 patents based on new ideas that res
olve real product problems
EXPERIENCE
SONY ERICSSON INC. REDWOOD CITY, CA - SR. PROJECT MANAGER JULY 2009- PRESENT
**Managed cutting edge Android based project using Agile development model
**Managed Windows Mobile 6.5 project to be delivered to South Korean (SKT), Chin
a Unicom, and Rogers mobile operators
**Managed China Unicom 3rd party applications' vendors and developed quality met
rics document that they need to comply with in order to improve stability, apps
quality, and shorten product Time-to-Market (Major success factor)
MICROSOFT, REDMOND, WA - PROJECT/PROGRAM MANAGER SUMMER 2006- JUL
Y 2009
**Researched and determined that a major factor of Windows Mobile (WM) products
slip is the quality of 3rd party applications. Therefore, developed and project
managed a new In ROM ISV program for WM for 3 years based on the following pilla
rs:
* Fixed WM OS 3rd party applications related bugs which improved the functionali
ty and the UX of 3rd party applications on WM products
* Managed 3rd party application bugs with vendors and provided development suppo
rt until bugs are fixed by the 3rd party vendors
* Examined device health of 3rd part applications with WM pre-release builds to
secure stability and performance
* Created applications dogfood program that enabled Microsoft WM employees to te
st the applications on WM pre-released builds to identify and fix application bu
gs during the development phase
* Led all business agreement negotiations with ISVs to secure proper engagements
The outcome of this initiative was to improve the stability and the quality of 3
rd party applications on WM, to minimize 3rd party application issues during mob
ile operators technical acceptance, and to ensure that products are shipped on t
ime.

WAIL REFAI PAGE TWO

PANASONIC MOBILE COMMUN, SUWANNEE, GA - SR. STAFF ENGINEER 2003- 2006

**Appointed as Core Team Member (CTM) for a major UMTS project and provided tech
nical guidance to Systems Requirements and Software developers on new feature de
finitions and what to deliver at the end on each phase of the project
**Managed joint development with the mother company in Japan to define the work
share and project responsibilities between both development centers to secure pr
oper implementation
**Represented the technical liaison to major wireless customers through monthly
face to face meetings and weekly conference calls in order to fill the gap betwe
en customer requirements' updates and software developers during the implementat
ion process to ensure product acceptance
**Managed Requirements using DOORS Database Globally between Panasonic wireless
centers worldwide to maximize utilization of company resources by sharing common
requirements for the same customers
**Analyzed Requirement Specifications for major wireless operators and provided
technical support to the handset developers to secure proper implementation
SONY ERICSSON INC., DURHAM, NC- SENIOR CONSULTING ENGINEER 1997-2003
**Developed Software Requirement Specifications (SRS) for different features for
new CDMA products that enhanced product performance and gave Sony Ericsson prod
ucts the edge over competitors
**Established technical communications with customers (Verizon wireless and Spri
nt PCS) which is significantly impacted product acceptance
****Developed technical compliance metrics to CDMA operators for the upcoming pr
oducts as part of the Request for Purchase (RFP) packages which improved product
functionalities
****Led new projects team and supported technical issues with mobile satellite c
ustomers which is significantly strengthened customers relationship
**Developed software simulator for CDMA/GSM overlay geo-stationary satellite sys
tem (Modification of Globalstar CDMA system) that impacted increased system over
all capacity
**Periodically Exchanged technical issues/presentations/views with different mob
ile satellite companies (Globalstar and Teledesic) which attracted more customer
s

EDUCATION
**Ph.D. Electrical Engineering, Southern Methodist University, Dallas, Texas
* Major - Digital Communications and Information Theory, Minor - Statistics
**M.S. Electrical Engineering, Southern Methodist University, Dallas, Texas
* Major - Communications, Minor - Statistics *******

WAIL REFAI PAGE THREE

PATENTS
Awarded TDMA/GSM Patents:
Patent Number Title
7,020,103
Broadband communication system using point and shoot approach
6,992,997
Methods, wireless terminals, and systems for acquiring service using stored
TDMA digital control channel information
6,788,917
Timing systems and methods for forward link diversity in satellite
radiotelephone systems
6,778,827
Methods and systems for scanning and locking onto a control channel via a
multi-level search in a wireless communications system
6,442,395
Modified directed retry feature
Awarded CDMA Patents:
Patent Number Title
7,254,124
Methods, apparatus and computer program products for controlling a reverse link
traffic channel code responsive to detection of a duplicate terminal identity
7,295,536
Systems and methods for soft handoff and other diversity communication
using base stations supporting common radio configurations
6,982,961
Push-to-talk and push-to-conference in a CDMA wireless communications
system
6,920,324
Methods, receivers, transmitters, and systems for performing a soft hand-over of
a mobile terminal between base stations that communicate using different commun
ication channels
6,909,884
Amplifier phase change compensation
Filed CDMA Patents with US Patent & Trademark Office:
Patent Number Title
20020187804
Wireless terminals and methods that can acquire a CDMA system while
continuing to receive paging messages from an AMPS system
Additional Filings Pending:
Patent Number Title
Pending Easy and accurate input entry method for touch screen mobile phone, file
d by
Microsoft on 9/18/2008