Carol Norden

1551 W. Canada Verde Drive

Tucson, AZ 85704
Phone: (520) 498-0231 Cell 520-390-7333
Fax 520-498-2263 cnae4bbc@westpost.net
QUALIFICATIONS
I offer over 22+ years experience in property management, 17+ years supervising
multi sites. My experience spans 18 years in the Tucson market ranging from hig
h-end construction lease ups to low-income housing. I have experience with sect
ion 8, HUD, receiverships, owner managed, fee managed, start up companies and ta
x credit properties.
EMPLOYMENT
8-2009 to present Manager for Laramar Group managing 249 units while assisting w
ith the Supervision of an additional 633 units in Tucson Arizona
Accomplishments:
o Successfully assisted in transitioning 5 receivership properties with average
occupancy of 63% currently 78%
o Recruited 6 employees
o Re-established a favorable rapport with residents due to poor service experien
ced by the prior owner/management agent; grounds are cleaned and manicured and a
ll maintenance requests are completed daily
o Obtained bids for all deferred maintenance and capital work required i.e. roof
replacements, exterior paint, wood rot, boiler repairs/replacement, landing rep
lacement, tree manicuring and removal, etc.
o Re-negotiated all contract services
o Established new relationships with vendors due to an unfavorable payment histo
ry from prior owner/management agent
3-2009 to 8-2009 Regional Investment Manager for 707 Management Services LLC ope
rating
4,225 units in Phoenix Arizona
Accomplishments:
o Successfully transitioned 10 receivership properties
o Recruited over 90 employees
o Established all new relationships with vendors, properties were extremely dist
ressed no vendors willing to perform work the properties due to an unfavorable p
ayment history from prior owner/management agent i.e. landscaping, pest control,
suppliers etc.
o Created & executed a marketing plan to take a 1222 unit property from 68% to 8
5% occupied in 75 days
10-2005 to 3-2008 Regional Asset Manager for Prime Group, successfully operated
4,465 units
In Arizona and New Mexico.
Accomplishments:
o Completed 16 due diligences
o Transitioned 15 new acquisitions
o Supervised the disposition of four communities with a net profit of over five
million in less than two years.
o Stabilize each property above 93% physical occupancy and less than 8% exposed
with in 120 days of transition.
o Attracted, hired and trained 162 employees
o Supervised over 10 million dollars of capital improvements
o Assisted in the development and implementation of all policies and procedures
for the entire property management company.
11-2004 to 8-2005 Regional Manager for Greystar Property Management successfully
Operated 2,854 units in Tucson.
Accomplishments:
o Successfully brought aboard 4 properties or 1014 units awarding a management f
ee exceeding $16,000 per month to the company
o Recruited over 30 employees within 30 days
4-1998 to11-2004 Regional Manager & Certified Trainer for Alliance Residential C
ompany
Formerly BRE Properties successfully operated 2065 units in Tucson.
Accomplishments:
o Consistently exceeded budgeted NOI assumptions
o Supervised million dollar rehab(s) in addition to all annual capital expenditu
res
o Positioned several properties for resale with substantial profits
o Performed presentations soliciting to acquire management of several communitie
s
o Successfully supervised a 310-unit lease up
o Awarded several certificates, plaques and trophies for performance including b
ut not limited to 100% phone and physical shops, president's list, team work, ba
d debt collections, NOI production leader, lowest percentage of delinquency, lar
ges percent increase in revenue over the prior year, largest decrease in operati
ng expense over prior year, property of the year, etc.
3-1993 to 4-1998 Senior Manager & Certified Trainer for SCG Reality Services for
merly Wilson
Schanzer, successfully operated 930 units in Tucson.
Accomplishments:
o Positioned four communities for resale with substantial profits while supervis
ing the entire transaction
o Supervised the development and construction of a 100-unit addition
o Completed the construction punch lists
o Managed the lease up which was completed in 3 short months during the summer i
n Tucson
o Awarded several certificates, plaques and trophies for performance including b
ut not limited to 100% phone and physical shops, NOI production leader, lowest p
ercentage of delinquency, largest percent increase in revenue over the prior yea
r, team work, exceeding budget assumptions by the largest percent, etc.
1-1989 to 3-1993 Senior Investment Manager for Nationwide formerly Clark Financi
al Corp
Successfully operated 476 units in Dallas Texas, 445 units in El Paso Texas.
Accomplishments:
o Successfully operated the designated community with little supervision
o Awarded several certificates, plaques and trophies for performance including b
ut not limited to 100% phone and physical shops, clean and green awards, preside
nts list, manager of the year, record breakers, i.e. 45 leases in one day, 64 le
ases in one week and 124 leases in one month, NOI leader, team work, property of
the year, etc.
1-1987 to 1-1989 Acquisition Manager for FRG Reality Service formerly Benjamin
Franklin
Reality Services formerly Robertson Properties.
o 88% closing ratio as a leasing consultant
o Promoted to an assistant manager at a 424 unit property
o During a company transition promptly promoted to an Acquisition Manager
o Transitioning four communities, two in Tucson and Two in Southern California
EDUCATION
1993 Obtained my CAM designation, active
1994 Obtained my Real Estate License
2001 Designated Broker License, Active
In my personal time I enjoy boating, fishing, hiking and horseback riding. I am
a rodeo fan and
A huge NASCAR fan. I enjoy going to the races, my driver is Dale Earnhardt Jr.
and it is one of
My goals to make it to every track in the United States.
Reference available upon request