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David E.

Wallace
8 Homestead Rd.
Deerfield, NH 03037
603-370-0059
dwfbf024@westpost.net

CAREER SUMMARY
Senior Service Manager leading regional and local divisions in exceeding corpora
te goals and objectives. Key contributor in an innovative team approach to sales
contracts in excess of $1.5M. Key areas of expertise:
* Regional Branch Management *Sales Assistance
* Financial Forecasting and Cost Control *Preventative Maintenance
* Conflict Resolution *Customer Interaction & Service
* Developing Cohesive Teams *Recruiting, Training and Staffing
PROFESSIONAL EXPERIENCE
STERIS Corporation, Mentor, OH 1986 - 2010
A leading manufacturer and servicer of infection prevention technologies for hos
pitals, surgery centers, pharmaceutical manufacturing and research laboratories
worldwide. Global organization with over 5,200 employees and $1.2B in annual sal
es.
Regional Service Director (Zone Service Director) Deerfield, NH 2001 - 2010
Served as senior field-based manager for the Northeast and Mid-Atlantic area res
ponsible for revenue, margin, and staff management. Oversaw budget planning, sta
ffing levels and safety performance. Drove team concepts with sales to achieve s
elling success and problem-solving results. Frequently participated with corpora
te teams developing high level changes and incentive plans for the organization.
* Managed 11 District Service Managers who were collectively responsible for 155
Field Service Representatives across Northeast and Mid-Atlantic.
* Spearheaded training and implementation for field-based service initiatives fo
r up to 166 employees.
* Collaborated with Sales Vice President and Regional Sales Managers to develop
strategies and solutions for >$1M clients.
* Attained Zone Service Director of the Year awards for FY'05 and FY'08 out of s
even directors.
* Teamed with sales to win one of the largest combined sales and service project
s in New England totaling $3.8M.
* Developed a training protocol for new District Service Managers facilitating a
"Fast Start" for internal and external new hires.
* Maintained P & L in excess of $50M.
Director, North America Service Mentor, OH 1998 - 2001
Led Healthcare Service division for U.S. and Canada. Executed strategic planning
, budgeting and compliance requirements. Collaborated with consulting teams to i
mprove efficiency of service delivery. Partnered with senior sales management, l
ogistics personnel and factories to identify, analyze and solve implementation o
bstacles.
* Supervised 8 field-based Zone Service Directors who were collectively responsi
ble for over 600 Technicians and District Managers.
* Leveraged technical staff to maximize customer service for each region.
* Collaborated with HR, CFO and business unit leaders to develop incentive progr
ams for the field organization.
* Delivered Healthcare Service Division P&L in excess of $150M all three years.
STERIS Corporation (continued)
Regional Service Manager Deerfield, NH 1996 - 1998
Served as Regional Manager for New England and New York state, including New Yor
k City. During 1996, STERIS Corporation purchased the former American Sterilize
r Company (AMSCO); rolled out regional reorganization required after company mer
ger with STERIS.
* Managed and trained 7 District Service Managers who were collectively responsi
ble for 105 employees across the region.
* Implemented procedural and staffing changes during transition.
* Exceeded region financial goals by executing service basics of parts and labor
combined with double-digit contract growth.
* Reinforced sales efforts in securing projects $.5M - $1.5M.
* Drove total P&L in excess of $25M.
District Service Manager (AMSCO) Tampa, FL 1991 - 1996
Tampa based manager for field service team responsible for preventative maintena
nce, repairs and installation of a wide variety of sterilization and surgical eq
uipment for Florida except for the southeast part of the state (Palm Beach to Mi
ami). Served as District Manager providing Clinical Engineering services to Napl
es Community Hospital 1995 - 1996. Managed staff of up to 19 Field Service Repre
sentatives and 4 Clinical Engineering Technicians.
* Delivered front-line management duties including time cards, expenses, workloa
d planning, hiring, termination, career development and promotions.
* Integrated service and sales teams to collaborative working model, expanding s
ales force capabilities and reducing barriers to implementation.
* Recognized as national leader in the area of mandatory compliance requirements
for service staff.
* Executed P&L in excess of $4M.
Field Service Representative Tampa, FL 1986 - 1991
Performed preventative maintenance, repairs, and installation of sterilization a
nd surgical equipment. Based in Tampa but covered the West Coast of Florida as n
eeded.
* Exceeded expectations in developing product knowledge on new AMSCO technology.
* Trained veteran service staff on new technology during first year.
MILITARY EXPERIENCE
Sergeant, United States Air Force, MacDill AFB, Tampa, FL
Served as Radar Systems Electronics Technician. Attained the final rank of Serg
eant. Completed troubleshooting, repairs and preventative maintenance for Weapon
s Control Radar on F-4 fighter aircraft. Consulted with shop chief on meeting fl
ying schedules. Performed shop supervision duties during final year. Achieved
highest possible review rankings throughout four-year tenure.
EDUCATION / TRAINING
Covey Time Management Workshop, Mentor, OH
Sigma Customer Interaction Training, Baltimore, MD
Carnegie Leadership Workshop, Atlanta, GA
Completed Core Business Classes, Hillsborough Community College, Tampa FL
10-week AMSCO Technical School, Erie, PA
10-month Air Force Technical School with top grades and early completion, San An
tonio, TX
High School Diploma, Fountain Valley, CA
COMMUNITY INVOLVEMENT
Association of Filed Service Management International (AFSMI)
Coaching / Umpiring for youth baseball and soccer