Robyn Greene

8007B Greenspring Way

Owings Mills Maryland 21117
410.356.8271
rgf91dc2@westpost.net
Human Resources Coordinator
Payroll, New Hire Processing, Recordkeeping
Administrative professional with 10+ years of experience and educational backgro
und for positions in HR, staffing, and personnel management. Expertise in employ
ee relations, training, and leading teams for productivity. Proven ability to co
ordinate all aspects of office operations, payroll, employee attendance, and vac
ation tracking through organization and multi-tasking. Skilled in numerous techn
ology and computer applications including Microsoft Office Suite and Lotus Notes
.
Areas of Strength
Staff Development, recruitment and employee relations, leadership, process impro
vement, performance and office management, communication and documentation, Huma
n Resources Information Systems (HRIS), regulatory compliance, policies and proc
edures
Education and Credentials
Graduate Certificate in Human Resources Studies, Cornell University
-Relevant coursework includes: Employment Law, Organizational Culture and Work/L
ife Balance
Master of Business Administration, Human Resources, Strayer University, 4.0 GPA
-Relevant coursework includes: Strategic Human Resources Management, Compensatio
n and Rewards, Selection and Placement
Bachelor of Arts, Political Science, Goucher College
Postgraduate Courses in Organizational Development & Marketing, Johns Hopkins Un
iversity
Professional Experience
Verizon Communications, Baltimore, Maryland, 2000 to 2010
Network Operations Specialist / Special Clerk
Processed payroll and managed attendance for 4 different manager groups. Coordin
ated staff training, meetings, conferences, and personnel documents. Mentored, c
oached, and supported 20 team members while serving as a resource for work-relat
ed inquiries. Obtained price quotes and ordered telephone and central office equ
ipment for 40 offices across 2 states, processing more than 1,000 orders per yea
r. Managed capital budgets and expenses valued up to $2M.
Specific Accomplishments
-Instrumental in creation of web-based timesheet system adopted throughout regio
n.
-Commended by VP for role in Training & Development Council curriculum project t
hat created new hire training and courses to reinforce employee technical skills
.
-Liaison between employees and director for the rapid resolution of staff issues
through the development of employee programs, processes, and procedures.
-Recovered over $200,000 in vendor overbilling and closed over $1M in hardware r
etirements.
-Received Gold Diversity Degree through the completion of coursework including t
opics on workplace diversity.
-Earned Department Recognition Award for expedited procurement with 2 week turna
round for Campbell Soup.
Barnes & Noble, Towson, Maryland, 1998 to 1999
Department Manager
Built music department through staff recruitment, hiring, training, completion o
f employee evaluations, and scheduling. Conducted new employee orientation.
Specific Accomplishment
-Department consistently ranked in the regions Top 5 performers based on custome
r service and sales.
Best Buy, Baltimore, Maryland, 1995 to 1997
Media Department Manager
Specific Accomplishment
-Developed employee recognition program to enhance morale and team building.
We Care Private Duty Services, Baltimore, Maryland, 1990 to 1995
Office Administrator
Managed all office operations for company with 75 employees.