Lisa M.

Harper, PMP
440-591-0406
lhf4b61a@westpost.net
CAREER SUMMARY
Project and Process Improvement professional, certified and
highly skilled in directing a broad range of
corporate engagements from inception to implementation. Strategic
thinker and creative problem solver with strong interpersonal,
leadership and communication skills.Focused on high quality
results in direct support of strategic business objectives.

Key skills include:

* Certified Project Management Professional (PMP)
* Quality Management
* Organizational Design
* Business Process Re-Engineering
* Future State Workflow Models and Staffing Model Development
* Organizational Change Management
* Six Sigma Green Belt
* Lean & 5S
* Business Analysis
* Performance Management
* Cycle Time Reduction Studies
* Regulatory Adherence
* Customer Service Orientation
Expertise in the following Tools:
IBM FileNet Process Modeler, IBM Rational ClearQuest(R), MiniTab(R),
ACL(R), Planview, Daptiv, SharePoint, Microsoft Office Suite(R),
Microsoft Project(R) and Microsoft Visio(R).
PROFESSIONAL EXPERIENCE
Cleveland Clinic, Cleveland, OH
6/10 - 12/10
Nonprofit teaching hospital employs over 1,700 physicians and
scientists in more than 120 medical specialties.
Senior Project Manager
Completed enterprise project and program activities at multiple
levels of the health system, primarily linked to Strategic
Planning activities driven by local priorities and metrics.
* Managed a project to integrate respiratory therapy across the
health system. Created a central respiratory therapy service.
Scope included developing a central supply chain process and
standardization of equipment.
* Managed a lean project to increase the hospital's HCHAPS survey
scores for room and bathroom cleanliness by 24%.
* Completed standardized project management training, Lean,
FasTrac and Business Performance Management courses.
Key Bank, Cleveland, OH
1/07 - 6/10
Cleveland-based KeyCorp is one of the nation's largest bank-based
financial services companies, with assets of approximately $94B.
Senior Project Manager
Managed enterprise-wide top priority projects with various size,
complexity and time spans. Representative Projects included:
* Managed two organizational transformation engagements. The
business optimization and collaboration engagement included 32
projects with a benefit of $90.5M in savings. The refining risk
management engagement included 14 projects with a total benefit
of $43.78M.
* Extensively reviewed roles and staffing within the service and
support functions and revealed opportunity to streamline process
to free up ~10% of time spent within each role. Positions were
effectively combined into one role and their span of control was
right-sized to be more consistent across the enterprise.
* Developed a phased approach for streamlining and improving
capability around client relationship reviews. As part of the
effort, decommissioned outdated client-facing materials and
intranet sites and replaced them with a standard relationship
review template, resulting in a more efficient and
client-friendly relationship review process.
* Assessed how to improve the effectiveness of risk management
and control with the goal of refining our strategic model that
follows regulations and closely aligns with business needs.
* Improved the Business Initiative Risk Analysis approval process
by 37 days, which allowed Key to decrease the amount of time it
took to introduce new products and offerings to the market.
* Conducted the analysis of the Trust Segment and identified a
$693K opportunity through audit reduction, organizational
realignment and improved document / forms management.
* Created a Business Process Management Framework and Process
Modeling Toolkit that was incorporated into Key's standard
methodology for process modeling and used enterprise wide.
* Completed an Executive Compensation Services Engagement to
redesign and centralize processes within Key's Compensation and
Benefits Group. The centralization improved accuracy and reduced
defects by 48%. The elimination of multiple handoffs improved
efficiencies by reducing cycle time from 90 days to 30 days.
* Conducted a process and capacity analysis to support the
introduction of a new retail DDA product. The process analysis
identified $800K in efficiencies and ~$1M in compliance related
loss avoidance.
National City Bank, c/k/a PNC Bank, Cleveland, OH
5/97- 1/07
Seventh largest bank in the country. Acquired by Pittsburgh-based
PNC Financial services in 2008.
Client Service Manager / Project Manager
(2000 - 2007)
Managed consumer and commercial lending enterprise-wide projects
of varying size and time spans in a matrix organization.
Fulfilled full life cycle of projects starting at the design of a
new business concept and ending at implementation. Managed client
relationships, recruiting and training activities.
Senior Auditor
(1997 - 2000)
Maintained and controlled audit plans within budget and schedule.
Delivered audit recommendations to executive management and
ensured resolution. Assisted management with recruiting and
training activities. Oversaw audit resource allocation and
employee performance assessment functions.
EDUCATION
Masters of Business Administration (MBA),
Baldwin-Wallace College, Berea, OH, 2001
Bachelor of Science (BS), Cum Laude, Business Management,
Dyke College, c/k/a Chancellor University Cleveland, OH, 1993
Associate of Arts (AA) in Paralegal, University of Toledo,
Toledo, OH, 1990
CERTIFICATIONS / AFFILIATIONS
* Certificate of Completion of the Business Process Management
Professional Program
* Certified Project Management Professional
* Certified Six Sigma Green Belt
* Project Management Training - ESI International
* Active Member of BPMI Institute
* Active Member of PMI Project Management Institute
AWARDS / RECOGNITION
* Project Management Tip published in PM Crash Course textbook,
2006
* National City Corporation Operations Living It Awards, 2006
* National City Corporation Excel Award, 2002, 2003 and 2004
* Wall Street Student Achievement Award, 1993