DIANE CHAMBON

5315 W. CHOLLA STREET,

GLENDALE, ARIZONA 85304
623-486-3312 * 602-390-1088
dcf548b4@westpost.net
OBJECTIVE
My goal is acquire a position which will utilize my skills pertaining to custome
r service and public relation interfacing by listening to needs, offering soluti
ons, paying attention to details and to become a valued team member with your co
mpany.

EDUCATION

1991 Westford College of Real Estate Glendale, Arizona

Realtor License
1996 Phoenix Association of Realtors Phoenix, Arizona Graduate Realtor
Institute
1996 Phoenix Association of Realtors Phoenix, Arizona Accredited Buy
er Representative
2007 Rio Salado College Phoenix, Arizona Credits Card Member Services
CS1122, CS1124, CS1126

WORK OF EXPERIENCE
12/3/2007 to 9/15/2010 Discover Financial Services Phoenix, Arizona
Customer Service
Assisting inbound card members calling with questions by offering both answers a
nd solutions, discretion decisions to process fee adjustments, processing new ac
count applications, credit line increases, notating acounts accurately, processi
ng payments, processing lost/stolen cards, redeeming cash back bonus, account fo
llow-up and selling products, all while maintaining required talk time.
2008 to 2010 - Consistently received monthly Top 10 awards and bonuses for custo
mer surveys, sales, compliance and utilization time and providing Branded calls.

5/1992 to 9/2000 Prestige Realty Phoenix, Arizona

2/2003 to 6/2010
Realtor
I moved my license to Prestige Realty to assist owner's transition from a 5 agen
t Buyer Broker Office to a full service office incorporating listing homes with
owners Jim and Dianna Edwards. As a Realtor I maintained my web
site (ArrowheadLakesNews.com), working with both sellers and buyers to close hom
e sales, evaluated home sale prices, designed my advertising, assisted new Realt
ors compiling professional listing presentations and fliers, follow-up with my c
lients throughout the entire listing/sale process with lenders, inspectors, appr
aisers and title companies, calculating seller and buyer closing costs.
Phoenix Board of Realtor Awards
1992 to 2003 Achieved Multi-Million Dollar Sales Awards
1994 & 1996 Achieved President's Round Table Awards (top 1% in closed transacti
ons)
4/2000 to 2/2003 Century 21 Metro Glendale, Arizona
Office Manager/Realtor
I managed the new Arrowhead office, assisting established as well as new Realtor
s with listing and sale transaction concerns, meeting with prospective new Real
tors, compiling corporate weekly and monthly reports, agent billing, obtaining s
ponsors for office meetings and events, designing advertising, overseeing and ma
intaining broker listing and sale files for audit purposes, entering and updatin
g in the MLS system, maintained office website; as well as my website and worked
with my own listing and buyer clients.
Top Agent of the month awards
2002 Quality Service award

1/1990 to 5/1992 Century 21 Metro Phoenix, Arizona

Secretary/Realtor
I started as the office secretary where I maintained office records, designed of
fice advertising as well as designed flier advertising for many agents, maintain
ing office inventory in MLS system, compiled monthly transaction reports for fra
nchise headquarters, compiled agent monthly bills, balanced broker checking acou
nt and made bank deposits. I obtained my Realtor license and began selling home
s as well.