Professional Documents
Culture Documents
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912 Matoaka Street #4 Norfolk, VA 23507
Mobile: (757) 672-9165 * e-mail: ksf421b4@westpost.net
QUALIFICATIONS
Consistent success during 9 years of professional experience in:
Business Development E-Business
Marketing Strategies Interpreting & Executing Contracts
Customer Satisfaction Customer Loyalty
Direct Mail Marketing Tactical Marketing Plans
High Impact Sales Presentations Sales Closings
Merchandising Customer Service
2003 - 2006
Administrative Assistant
* Assisted with the day-to-day office management.
* Maintained schedules for 4 doctors, 1 acupuncturist and 5 massage therapists.
* Managed on average 85 patients per day.
* Redesigned all office intake and administrative forms to create a more
professional look.
* Fielded incoming calls for multi-line system with over seven extensions, while
greeting and directing incoming patients.
* Organized daily follow-up phone calls to ensure patient satisfaction, schedule
d future appointments and resolved any insurance issues that developed from prio
r appointments.
* Provided administrative support for the entire office, which resulted in ease
of appointment transitions, organized office routine and satisfied patients.
General Mortgage Corporation - San Diego, CA 2
001 - 2002
Loan Coordinator
* Maintained database with over 500 contacts.
* Managed client follow-ups after loan closing to confirm client satisfaction an
d generate referral business.
* Consistently contacted prospective clients by telephone and print marketing to
secure new business.
* Coordinated various tasks involving 5 or more parties to ensure the closing of
each loan at the time expected.
* Created a transaction management system to ensure all loan applications, contr
acts, documentation and deadlines were organized in a manner easily accessible t
o multiple parties.
* Reorganized the loan officer's entire office and filing system which led to a
more efficient workspace.
VOLUNTEER WORK
* Volunteer several times a month at the Foodbank of Southeastern Virginia
* Volunteer with Operation Homefront planning events & fundraisers
* Volunteer with the USO at various events