Objective

Progressive experience in cross-functional areas of financial analysis and finan

cial reporting/management. Excellent analytical, oral, customer service and writ
ten communication skills. Effective problem solver and decision-maker with the a
bility to handle difficult situations judiciously. Flexible and adaptable team p
layer capable of delivering systematic standards of performance; able to develop
positive rapport with staff and clients on all levels.
Experience
Business Analyst, Fidelity Investments a" New York, NY a" 2007-2008
a Gathered, analyzed and tested reference data and business operating requiremen
ts.
a Assisted business groups in identifying effective use of technology and proced
ures to improve business processes.
a Assessed end-user business requirements and made suggestions for strategic dir
ections.
a Conducted required consultations with the business groups to gather requiremen
ts of the current state and developed target operational processes for enhanceme
nt.
a Developed and communicated business requirements for the implementation of bus
iness solutions.
a Worked closely with the technical development team to validate the functional
and technical designs.
a Obtained technical assistance for prompt problem resolution.
a Developed test cases and validated test results during integration and user ac
ceptance testing
Tax Reporting Analyst, Fidelity Investments a" New York, NY a" 1999-2007
a Effectively manage and resolve all TEFRA, NRA and Retirement correction and es
calations requests from internal and external business partners.
a Review and reconcile retirement reports to reduce the number of reporting erro
rs for current and prior tax year.
a Mandated and reconciled all TEFRA and NRA tax withholding reversals and adjust
ments. Managed compliance and reporting for IRA, SEP, SIMPLE and Keogh Plans, e
mployer contributions and RMD regulations and portability rules.
a Effectively managed an inter-office Communications Mailbox providing high impa
ct awareness and results.
a Act as a liaison for all communications efforts with internal and external bus
iness partners.
a Facilitate management reporting and analysis.
a Provide world-class customer service to our internal and external clients.
Fraud Investigator, Office of Revenue & Investigationa" New York, NY a" 1996-199
8
a Utilized strong investigatory and analytical skills to conduct investigations
of fraudulent social service benefits
a Performed extensive filed work; reviewed and evaluated cases; analyzed financi
al and public records
a Prepared comprehensive reports summarizing findings
a Conducted determinations of case dispositions
a Responsible for reporting potential child neglect and abuse
a Interfaced and consulted with city agency representatives to discuss possible
criminal prosecution of cases when warranted
a Testified at various hearings and court proceedings
Education
Acuity Institute - Six Sigma Certification - Green Belt - 2008
John Jay College of Criminal Justice, New York, NY a" BACHELOR of SCIENCE - 1995
Skills
Fluent in Spanish. MS Windows, Word, Excel and PowerPoint