Timothy M.

Adams
16147 Glen Miro Drive, Huntersville, North Carolina 28078
704-948-4240 (Home) * 704-941-0491 (Cell)
taeed182@westpost.net
http://www.linkedin.com/in/timothymadams

SENIOR-LEVEL OPERATIONS LEADER

Award-winning senior professional with 20+ years of progressive experience drivi
ng operational and financial success for Fortune 500 companies. Instrumental in
developing and executing programs and strategies to maximize sales and revenue,
with the critical ability to assess and capitalize on new opportunities for prod
uct growth. Innovative leader, recognized time and again for exceeding expectati
ons across business functions while managing diverse locations and needs.
Area/Regional/Divisional Retail Management * Project Leadership * Strategy Devel
opment & Execution
Complete P&L Management * Revenue Building * Sales Training & Development * Cont
inuous Process Improvement Program Development/Management * Market Expansion * T
eam Building and Motivation
Product Promotions and Category Analysis * Customer Service Champion * Cost Mana
gement * MS Office

PROFESSIONAL EXPERIENCE
BLOCKBUSTER, INC. Atlanta, GA, Orlando, FL, & Charlotte, NC * April 2002 - Augu
st 2010
Zone Vice President of Operations (March 2009 - August 2010)
Spearheaded team of 7 Region Directors and 102 District Managers in revenue gene
ration ($1.5B/year) and operational efforts for 1750+ stores across 25 eastern U
.S. states. Drove execution of corporate initiatives to boost success in all are
as, from cost-control measures and customer service to optimization of real esta
te portfolio, holding full responsibility for P&L.
= Advanced business potential through leadership of a company-wide in-store impr
ovement project in short 4-week timeframe.
= Led effort to increase gross profit by 10% through design and delivery of a ta
rgeted 3-tiered sales promotion strategy, reduction of shrink, and improved prod
uct mix.
= Played key role in effort to upgrade the in-store experience for both customer
s and employees through contributions to an Executive-driven transformation init
iative.
National Director of Sales Development (June 2008 - March 2009)
Drove attainment of key revenue goals - increasing average in-store spend, impro
ving product promotions, and optimizing category management - through developmen
t/implementation of a targeted program for 4K stores throughout the U.S. Created
resource toolkits to support stores and districts in efforts to boost revenue,
serving as key point-of-contact for franchise acquisition contacts, product mana
gers, and marketing and visual merchandising teams.
= Ensured effectiveness of creative merchandising solutions by introducing custo
mized strategies based on detailed test market analysis.
= Supported reduction of negative EBIDTA locations by targeting opportunities to
boost market-level results of under performing DMAs.
Region Director of Operations (April 2002 - June 2008)
Piloted operations for a mix of retail outfits and districts over tenure: Atlant
a (112 stores), Central Florida (67 stores), and multi-state area that included
North/South Carolina, East Tennessee, Georgia, and North Florida (215 stores). P
rovided leadership to 15 direct reports and 2K+ employees.
= Delivered on revenue expectations of $180M, while receiving recognition for ou
tstanding achievements: 5 "Exceeds Expectations" performance appraisals from 200
4-2008 under 3 Senior VPs.
= Achieved Top 5 region ranking on key financial metrics and led the highest pro
fit region in 2007 & 2008 for Blockbuster, Inc.
= Generated impressive results by streamlining operations across multiple areas
- improved speed of sales, spurred growth, reduced shrink/labor by 15%, optimize
d product presentation, and lowered overhead costs.
= Recognized with multiple awards for performance: Rookie of the Year (2003), Mo
st Improved Region (2003), Trailblazer of the Year (2004), Region Director of th
e Year (2006), Highest Loyalty Region (2003, 2004, 2006, 2007) Highest Profit Re
gion (2007, 2008) and Best Revenue/Operating Profit to Budget (2007, 2008)
GATEWAY, INC. Tampa, FL, Charlotte, NC & San Diego, CA * April 1997 - March 200
2
Sales Training Strategy and Development Director (September 2001 - March 2002)
Optimized effectiveness of sales associates by leading team of 3 strategy manage
rs, 10 project managers, and 6 content writers in introduction and rollout of ne
w enterprise-wide training program. Utilized multi-pronged approach - video, web
-based, and instructor-led- to maximize reach, and guided a revamp of the intern
al website to include a training "toolbox" for all sales channels.
= Orchestrated development of targeted sales training modules to boost knowledge
and support launches for 300+ products.
= Result of sales training deployment improved average purchase by over 20%
Region Director of Operations (May 1999 - September 2001)
Controlled all aspects of store and team operations, as well as P&L, for 225 sto
res across 20 districts in Southeast and West regions, managing $1.2B revenue an
d more than 2.5K employees. Oversaw success and impact of software training clas
ses, sales team development efforts, and overall store operations.
= Ensured positive results for new Southeast Region market expansion through rec
ruitment, hiring, and extensive training of 750+ qualified employees.
= Optimized effectiveness of managers in West Region though implementation of dy
namic Leadership Development Programs.
= Recognized for top results with "Director's Circle of Excellence" and "Highest
Attach Rates" awards.
= Drove efforts to boost sales and broaden market share through creation of high
-impact competitive response programs.
District Manager (January 1998 - May 1999)
= Led 22 stores with over $400M in annual sales (opened 12 new stores in 6 state
s).
= Received award for highest district attach rates for add-on sales for 5 straig
ht quarters.
= Achieved average 90% capacity for instructor-led training classes, while incor
porating in-store training into the main revenue stream.
= Grew revenues over 40% in several store locations through creation/development
of an Outside Business Sales position and launch of 3rd party network solutions
providers.
CAREER NOTE: Previous roles as Store Manager for Gateway, Inc., Store Manager in
Training for Office Depot, and General Manager, Operations/Marketing/Merchandis
e/Receiving Manager, and Public Relations/Media Coordinator for SAM's Club, Inc.
(Division of Wal-Mart Stores, Inc.)
EDUCATION
Bachelor of Science in Communications, Indiana State University, Terre Haute, In
diana