HEATHER LYNN KASPAREK

402 N. Iowa Street, Apt 3, Solon, IA 52333 * Phone: (319) 631-8899 * Email: hkea
3726@westpost.net
PROFILE
--Eleven years of quality customer service experience in various work environme
nts
--Six years of administrative and billing experience in a fast growing home inf
usion/home health care franchise.
--Three years of project management experience with an emphasis on meeting dead
lines and providing quality service to meet client needs
--Proficient in identifying problems and formulating solutions in regard to cli
ents, co-workers, and company processes
--Maintain a smooth, organized and efficient work environment by recommending a
nd implementing changes
--Effective leader, communicator, and problem solver who enhances teamwork and
possesses the drive to surpass goals
--Utilize prior experience to continually improve talents pertaining to custome
r service, sales, work ethic, organization, and leadership
--PC literate with working knowledge of MS Word, MS Works, MS Excel, MS Publish
er, MS DOS, Visio, MBI Financial Work Center, MBI Pharmacy Work Center, Medicare
HIQA System, 10-key, AutoBene (IPA), and BeneDetails (IPA)

WORK HISTORY
Mercer Administration
Iowa City, IA 52405
Phone: (319) 887-4000
Contracted Temp for Mercer Administration (07/2006 - 12/2006)
Online Enrollment Implementation Coordinator
Mercer EasyEnroll Account Coordinator (12/2006 - 01/2010)
New Client Implementation & Ongoing Project Management
--Coordinated multiple new accounts simultaneously while interacting with clien
ts, brokers, multiple administrative departments, IT personnel, sales personnel,
and insurance carriers
--Set up client specific information on automated interfaces which included inf
ormational portals, online enrollment sites and telephonic employee self-serve b
enefits enrollment tools
--Received and verified completeness of benefit plan information
--Determined appropriate system configuration and mapping needs
--Reviewed carrier eligibility files (including CSV, TXT, and 834 files) and ca
rrier discrepancy reports
--Scheduled client and internal meetings and created meeting agendas, actions l
ogs and meeting notes
--Responded to daily client and carrier questions regarding training, eligibili
ty, customer service and internal/external processes
--Traveled to meet with clients, brokers and key solution representatives
--Primary coordinator for multiple clients while providing hands-on training an
d support for new hires
--Specialized in taking on problem accounts in jeopardy of terminating services
--Completed 2 AHIP (America's Health Insurance Plans) courses - Fundamentals of
Health Insurance, Part A (Basics of Health Insurance) and Fundamentals of Healt
h Insurance, Part B (Basics of Company Operations)
PRC
(Formerly Access Direct Telemarketing Inc.)
Cedar Rapids, IA 52404
Phone: (319) 390-8900
Outbound Telemarketing Representative (09/2005 - 11/2005)
Business to Business Sales Consultant for Wells Fargo
Telephone Sales Consultant for New York Times
--Exhibited talents such as professionalism, patience, communication, listening
skills and critical thinking in order to understand and address client needs an
d concerns
--Consistently scored 100% or higher on company evaluations
--Ranked as leading or within the top 10 sales representatives at all times
--Set new company sales record
Inbound Telemarketing Representative (07/2005 - 11/2005)
Telephone Retention Consultant for CitiBank
--Successfully trained to utilize voice talent effectively
--Met or exceeded company's retention goals
--Recognized as one of the top new hires in the month of July 2005 for outstand
ing quality, production, hours, and citizenship

Care Pro
(Formerly Option Care/Option Home Health)
Cedar Rapids, IA 52403
Phone: (319) 363-1284
Patient Account Manager (07/2000 - 07/2004)
--Coordinated benefits, authorization, and case management of services
--Experienced with 10-key computer entry
--Created and reviewed insurance claims (HCFA/UB92)
--Proficient in ICD-9, HCPCS and some CPT coding
--Experienced with general billing guidelines for AETNA, BCBS, Medicare (entera
l), Medicaid (enteral/home health) and commercial insurance
--Specialized in enteral nutritional product authorization and billing
--Performed collection procedures on aged accounts
--Created patient bills and followed-up on them
--Developed training manuals and guidelines relevant to authorization, coding,
billing and aging
--Trained multiple employees
--Helped prepare for JCAHO audits
--Completed corporate MediBiller's online training courses 1 and 2 and helped t
roubleshoot online training material
Medical Records Clerk (05/1998 - 07/2000)
--Maintained organization of patient reimbursement files
--Purged charts
--Benefit coordination with various insurance companies
--Reviewed insurance claims

EDUCATION
Linn Mar High School
Diploma 2000
University of Iowa
Pursuing a BA in Liberal Arts
(2 semesters remaining)
Kirkwood Community College
Pursing an AA in Liberal Arts
(2 courses remaining)

REFERENCES
Cathy Baxter Phone: (918) 586-7957
Vice president, Mercer Solution Generalist/Specialist
Justin Sidwell Phone: (319) 887-4109
EasyEnroll Data Mapping Supervisor, Mercer Administration
Charlie Miner Phone: (319) 330-5984
Telephone Sales Consultant Supervisor, Access Direct