SANDRA K.

MITCHELL
10248 Training Dalea
Las Vegas,Nevada 89135
(702) 243-2873
cabnfvr59@msn.com

OPERATIONS MANAGER

CAREER PROFILE
A competent, skilled and results-driven professional in business with a strong
record of achievement in providing the necessary warehouse operations and person
nel motivation expertise to ensure streamlined operations, customer satisfaction
, increased proficiency and profitability.
Expertise includes: Warehouse Operations Management; Distribution/Transportatio
n; Inventory Control; Cost Control; Total Quality Management; Labor Planning/Ma
npower Utilization and Coverage; Logistics; Strategic Planning; Employee/Employe
r Relations; Relationship Building; Staffing; Team Building; Personnel Developme
nt and Training; Multi-Branch Warehouse Operations; Safety; Conflict Management;
Clientele Base Development; Mentor/Trainer; Client Relations
a Proven background at high levels of leadership, team building, planning, fore
casting, organizing, and problem-solving, all of which realized significant cont
ributions to bottom-line results.
a Effective decision-maker; able to quickly evaluate available alternatives in
a logical manner.
a Excellent communicating, listening and negotiating skills, coupled with the a
bility to establish and maintain rapport with all levels of personnel, managemen
t, tradesman, executives and clients.
a Computer Operations - Microsoft Word, Microsoft Excel; Internet
Detailed Oriented a People Oriented a Service Oriented
a Results/Profit Oriented

PROFESSIONAL EXPERIENCE
1/07 - 1/10 GREATWIDE LOGISTICS, Las Vegas, Nevada
Warehouse Manager
a Performed a diverse range of responsibilities to include, but is not limited
to: orchestrating multi-site management of two facilities (178,000 square feet/6
0,000 square feet) with over $2.2 million in annual revenues, 2009, while overse
eing productivity and performance of 2 supervisors, 3 leads, 50 temporaries, 25
full-time warehouse personnel, and 5 customer service representatives; profit/lo
ss accountabilities; safety (OSHA) practices with an exceptional zero accident t
rack record; meeting/exceeding all KPI (Key Performance Indicators - initially w
as 95.5%, while employed subsequently increased to 99.5%); and providing superio
r client relations with entire customer base including order processing and deve
loping of warehouse orders, and comprehensive inventory control of complete cust
omer base; all of which resulting in highly profitable, efficient and smooth flo
wing warehouse management operations.
a Increased overall operational net revenues 2.5% in 2007, 5.91% in 2008, and 1
4.8% in 2009.
a Instrumental in expanding annual operational profitability $2.8 million, 2008
and $1.6 million, 2007.
1998 - 2006 APX LOGISTICS (Formerly RR Donnelley Package Logistics/CTC Direct)
 Director of Transportation (2004 - 2006)
(A $700 million business and largest independent nationwide business-to-busines
s consumer package delivery and reverse logistics provider delivering over 260 m
illion packages per year)
a Implemented a cross-functional transportation department nationwide utilizing
highly competitive negotiation skills with common carriers. Orchestrated innova
tive transportation solution for new customer assisting in receiving $30 million
revenue account award recognition. Determined most creative lane product routin
g and pick-up solutions nationwide resulting in $3 million cost reductions, 2005
.

SANDRA K. MITCHELL
West Coast Regional Manager - RR Donnelley Logistics (Formerly CTC Direct) (2
002 - 2004)
(Largest printing company in North America with over 54,000 employees offering
industryas broadest array of high quality print, distributions, products and ser
vices)
a Responsibilities encompassed: identification and overhauling of routing defic
iencies by lane for West Coast enhancing service with reduction of daily workfor
ce and time reductions; orchestrated innovative traffic solutions through consol
idating lanes for West Coast customers reducing $600,000 in costs annually, and
developed an inbound forecasting tool dispatched to all sites for planning of sh
ift schedules purposes; and resulting from strategic coordination efforts with J
C Pennyas and West Coast operational sites won annual business of $20 million.
a Recognized for highest ranking - Communication Practices Survey internally/ex
ternally, 2003.
a 1st facility in region receiving aGolda certification in Transactional Proces
s Variability Missort Reduction (TPVR), May 2004; 5-S certified 2003.
a Recognized for most improved EHS Region from 2002 to 2003.
a Evaluated Temp Service Agency rates, interacting with key professionals reduc
ing rates from .38% to .33%, and facilitated highly successful "Win Win" results
.
CTC DIRECT
Branch Manager (1998 - 2002)
($400 million-plus CTC ships with over 130 million parcels annually for several
hundred catalogeras
into BMCs, sectional center facilities (SCFs), and destination delivery units
(DDUs)
a Reorganized staff with effective and practical goals, expectations, and guide
lines, resulting in a self-sufficient and highly successful team.
a Reduced costs in storage containers resulting in $45,000 savings.
a Total transportation cost reduced $5.3 million to $5 million.
a Reduced missorts.28% 2001; 17% 2002; .08% to .03%, 2003.
a Reduced OSHA recordables from 44 to 2 incidents within two-year duration.
a Reduced postal fines 67%, 2002.
EDUCATION Bachelor of Science a" Business Management
ALMEDA UNIVERSITY
Continuing Education / Specialized Training: (Brief Overview)
a Skills for business Women; Leadership Training; Supervising/Motivating Person
nel; Conflict management; Interviewing Techniques; Discipline & Documentation; W
riting Review; Sexual Harassment.

References Available Upon Request.