PROFILE

13+ years experience with the same company. I would still be with this company
if they had not decided to close the office and move to the state of Washington,
I declined the offer to transfer out of the state.
Related skills include:
MS office
MS SharePoint
Database a"Ticketing Systems (Front Range,TrackIt)
AES Encryption
Citrix
HTTP
HTML
Competencies:
Professional
Integrity
Honesty
Customer Focus
Leadership
Team Player
Good Judgment
Flexible
Fast learner
Drive for Results
EXPERIENCE
VERTAFORE/AMS, College Station, Texas March 1997 a" Presen
t
Network Operations Manager / Compliance Control Manager (Change Manager)
Annual SAS70 audit responsibilities included:
a Maintained change management processes ensuring all departments followed throu
gh for to protect SAS70 certification.
a Coordinated the Change Review Board for all production application changes and
upgrades.
a Oversaw the deployment of IT operation standards, processes, and procedures.
a Key member in the Develop procedures for problem management, disaster recovery
, and system and network changes.
a worked in execution of enterprise operations vision to all system, technical,
and application projects
HR responsibilities included but were not limited to:
a Accepted, reviewed applications for DC NOC
a Scheduled/Conducted Interviews, verified references
a Discussed compensation with VP of department; offered position
a Schedule training, schedule working hours; quarterly based on college semester
schedules
a Performed bi-weekly (when necessary), quarterly and annual reviewas
a Scheduled training as necessary
a Terminated employees / Conducted exit interviews
On a daily basis responsibilities included but were not limited to
a Oversaw performance, availability, reliability and security of all production
systems.
a Monitored backups
a Restored data
a Maintained Inventory (hardware and backup media)
a Expedited External customer orders
a Worked with other departments encrypting data between company and their custo
meras
a Verified all departments interacting with the DC for any particular customer,
followed timelines and other SLAas
a Accepted primary role of research future IT operations needs and projects.
a Researched and recommended tools and resources to satisfy operational require
ments.
a Worked directly with the VP and the engineers to ensure that services come up
in prescribed time frame.
a Communicated via aissuea emails to notify departments of data center issues th
at may affect their customers.
a Provided leadership and management to a diverse technical staff while maintain
ing a high level of user trust and confidence in the groupas knowledge of and co
ncern for users business needs.
a Maintained all data center documentation to ensure all documents were current
for new employees to reference to after training period completed.
a Monitored all Data center systems to ensure integrity.
a Scan probes in place for alerting the DC of possible issues, update probes wh
en changed to environments were made, or new items brought in to the DC.
a Contacted on-call engineers as needed after normal business hours when necessa
ry.
a Trouble-shot issues when applications, the network or configurations were corr
upt or down.
a Managed users and account settings with Active Directory.
a Scheduled extra hands on deck when new changes are brought in to DC, scheduled
necessary training.
a Conducted monthly meetings with departments interacting with the DC; to ensure
open communication and work completion according to announced timelines.
Monitoring probes:
a Sitescope
a ServersAlive
a WebTrends
a PRTG
a Gomez
a Performance Analyzer
a LogCaster
Texas A&M University, College Station, Texas August 1993 a
" March 1997
Philosophy Department Administrator
HR responsibilities included but were not limited to:
a Accepted, reviewed applications for student workers
a Scheduled/Conducted Interviews, verified references
a Discussed compensation with professors in the department; offered position
a Schedule training, schedule working hours; quarterly based on college semester
schedules
a Oversaw training as necessary
a Conducted exit interviews
Administrator responsibilities included but were not limited to:
a Reported to Philosophy Department Graduate Student Professor
a Received / Reviewed / Scanned in, new applications for Graduate program
a Scheduled meetings with department heads to review new graduate students appli
cations
a Mailed offer letters to acceptable grad students
a Daily duties included
o Phone, fax, email, incoming/outgoing department mail
o department errands
Continuing Education Courses
a Available upon request
References
a Available upon request