DIANE KAYE

3508 Cass Street Omaha, NE 68131 (402) 341-4146 dke4c6ec@westpost.net

BENEFIT & HUMAN RESOURCES PROFESSIONAL
(R) Currently enrolled in Senior Professional in Human Resources (SPHR) with add
itional certification as a FLMI, HIA, ACS offering a rich HR career distinguishe
d by commended performance and proven results.
(R) Extensive background in HR generalist affairs, including experience in emplo
yee recruitment and retention, staff development, mediation, conflict resolution
, benefits and compensation, HR records management, HR policies development and
legal compliance.
(R) Demonstrated success in negotiating win-win compromises, developing teambuil
ding programs, and writing personnel manuals, corporate policies, job descriptio
ns and management reports.
(R) Variety of experience in all professional environments a" demonstrated succe
ss in manufacturing environment as well as professional settings. Able to inter
act with all levels of employees.
HR SKILLS
HR Department Startup
Employment Law
FMLA/ADA/EEO/WC
Mediation & Advocacy
HRIS Technologies Staff Recruitment & Retention
Employee Relations
Alternative Dispute Resolution (ADR)
Benefits Administration
HR Program/Project Management Orientation & On-Boarding
Training & Development
Performance Management
Organizational Development
HR Policies & Procedures
PROFESSIONAL EXPERIENCE
CREELGROUP a" OMAHA, NE
Insurance brokerage
Insurance Consultant, July 2010 to Present
Hired to serve as an in-depth insurance specialist for Life & Disability insuran
ce coverages. Work with clients, insurance underwriters, and internal staff to
collect information from clients, assess their risk profiles and insurance needs
, along with developing marketing analysis and proposal packages. Anticipate th
e insurance needs of clients, such as policy renewals. Creating and maintaining
relationships with the customers including planning and knowing about the natur
e of their business. Providing advice to clients on risk management and assisti
ng them in developing new ways to minimize risks. Preparing reports for insuran
ce underwriters and negotiating with clients on rates and plan design.
SILVERSTONE GROUP, INC. a" Omaha, NE
Full service insurance brokerage along with financial services.
HR Administrator, 2006 to April 2010
Recruited to run a one-person HR Department serving 220 individuals in five loca
tions. Worked with senior management to create HR policies and procedures; recru
ited employees; created group benefits databases; and developed orientation, tra
ining and incentive programs. Managed leave-of-absence programs and personnel re
cords; administered benefits enrollment and programs, i.e. 401(k), Pension, Medi
cal, Dental, and Vision; administered HR budget; and handled HR generalist workp
lace issues.
Key Results:
(R) Played a key role in developing current Intranet System as well as implement
ing new HRIS system through ADP to entire company. Both projects were done 10 mo
nths ahead of schedule. Structured and implemented programs and policies in the
areas of training, compensation structures, benefits packages, incentives and n
ew-employee orientation.
(R) Negotiated approximately 75 salary offers at both the exempt and non-exempt
level.
(R) Brought workersa compensation program into full compliance. Instituted prefe
rred providers list and trained managers and associates on procedures to follow
in case of injury.
(R) Reduced benefits costs by through meticulous recordkeeping and ensuring that
company did not pay for benefits for which employees were ineligible.
(R) Wrote employee manual covering issues including disciplinary procedures, cod
e of conduct, FMLA policy and benefits information.
(R) Revised job descriptions across all levels and 50+ categories. aShadoweda an
d interviewed employees to construct an accurate picture of the duties and skill
s required for each position.
PROFESSIONAL EXPERIENCE (CONTINUED)
CONAGRA a" Omaha, NE
Leading food leader with over 36,000 employees nationwide.
HRMS Analyst, 2005 to 2006
Promoted to fulfill a broad range of HR functions, including retrieval of statis
tical summary reports from information systems.
Key Results:
(R) Provided support and analysis of employee records and table maintenance via
software systems, i.e. PeopleSoft
(R) Modified benefit configuration rules per customer request and business needs
.
(R) Assisted in recommendations for new or modified systems, equipment, and soft
ware as well as completing assigned project development and implementation of ap
proved changes.
(R) Reworked new-hire orientation program to include HR information and company
resources.
(R) Excellent analytical and communication skills required.
HEWLETT PACKARD. a" Omaha, NE
Fortune 500 leading technology leader
Customer Service Representative, 2004 to 2005
Recruited to ensure customer satisfaction by fulfilling Order Management tasks,
quoting and designing systems and items based on customeras requests. Positivel
y influenced the total customer experience by exceeding the customeras expectati
ons.
Key Results:
(R) Interfaced with internal and external customers performing a number of tasks
critical to customer requirements, i.e. traffic, A/R, manufacturing, purchasing
, and carriers.
(R) Proficient with multiple software systems; i.e. PeopleSoft, SAP, and ADP
(R) Received 3 outstanding achievement awards in 12 months along with completing
required training in less than 2 months.
(R) Solely responsible for 3 of the top 15 accounts for Hewlett Packard.
PAYFLEX a" Omaha, NE
Third Party Administrator of COBRA and Section 125 Plans
COBRA Specialist & Manager, 2000 to 2003
Manager of Fortune 500 COBRA Clients such as ConAgra, MCI, and Advantage Sales a
nd Marketing while managing a staff of two.
Key Results:
(R) Implemented and developed internal IT staff procedures, processes, and pract
ices for the handling of electronic tape submissions on terminations, severances
, and other Qualifying Events, i.e. overage dependents, divorces, and deaths.
(R) Coordinated medical, dental, and other applicable enrollments with carriers
on both an electronic and manual basis.
(R) Designed and developed formats for all clients, insurance carriers, and cont
racted brokers, for both weekly reports and special projects. Involved in new b
usiness implementation from ground level to completion.
(R) Answered all questions from large clients and provided problem resolution wh
ile overseeing billing of assigned clients. Administered and managed small reti
ree division.
INACOM a" Omaha, NE
Reseller computer hardware and software
Benefit Manager, 1998 to 2000
Manager of all full-insured and self-insured Health, Dental, Short and Long-Term
Disability, and Health Wellness programs, as well as Employee Assistance Progra
m, Flexible Spending, and Tuition Reimbursement Programs. while managing a staff
of ten.
Key Results:
(R) Negotiated yearly with brokers for best cost options to maintain optimal pla
ns for employees and company while keeping with Inacomas bottom line. Coordinate
d medical, dental, and other applicable enrollments with carriers on both an ele
ctronic and manual basis.
(R) Trustee for 401(k) program for ten thousand employees.
(R) Led department in completing the implementation of PeopleSoft six months ahe
ad of schedule.
(R) Responsible for quarterly executive presentations for directors and Presiden
t of Inacom.
STUART ENTERAINMENT INC.. a" Council Bluffs, IA
Gaming/Bingo Sales and Products
Benefit Manager, 1995 to 1998
Manager of all full-insured and self-insured Health, Dental, Short and Long-Term
Disability, and Health Wellness programs, as well as Employee Assistance Progra
m, Flexible Spending, and Tuition Reimbursement Programs. while managing a staff
of four. Company had 1,000 employees in over seven locations.
Key Results:
(R) Promoted from Benefit Administrator in nine months time.
(R) Assisted Human Resource Director recruit and staff all positions for the pro
fessional side of the business.
(R) Developed and supervised employee relation events and seminars, including co
mpany picnic, annual employee appreciation luncheon, manageras award dinners, Ch
ristmas Party, Yearly Safety Rodeo, and Holiday bonuses.
(R) Developed and maintained employee handbooks, policies, and wrote company pro
cedures.
(R) Managed/or performed all required governmental reporting; EEO-1, Discriminat
ion Testing, Work Comp, Safety, ADA, and FMLA.

EDUCATION & CERTIFICATIONS

NEBRASKA STATE UNIVERSITY a" Lincoln, NE
Bachelor of Arts (BA) in Language Arts (with honors), 1982
Activities: Worked concurrently during college as a restaurant kitchen superviso
r for Chesterfields.
Insurance Designations:
(R) FLMI (Fellow Life Management Associate, 1995
(R) HIA (Health Insurance Associate), 1994
(R) ACS (Customer Service Associate), 1993
(R) CEBS a" (Certified Employment Benefits Specialist) - first course completed
OF NOTE
Professional Development:
(R) Complete ongoing training in the areas of compensation and benefits, employe
e and labor relations, leaves of absence, workersa compensation and workplace sa
fety/security.
Affiliations:
(R) Society for Human Resource Management (SHRM)
(R) Director of Gifford Park Community Garden