Leticia S. Acosta 661-533-8119 lacosta@yahoo.

com
Professional Profile
I have been in the Insurance Industry over 30 years. I am detailed oriented org
anized and dependable. I have worked in the Personal Lines with VIPs, Entertain
ment, and Regular Accounts. Have experience with both admitted and non-admitted
carriers such as: Chubb, Firemans Fund, Travelers, Safeco, Hartford, CSE, Geo V
era, Pacific Select, Topa, California Fair Plan, Mercury, Assigned Risk, Robert
Moreno, and Lloyds of London.
California Fire and Casualty Broker-Agent License
Word
Outlook
Sagitta
Delphi
AMS
FSC
Companies Websites
Training Supervisor
Marketing
OIS
Professional Experience
USI of Southern California, Woodland Hills, CA
10/2004 to 07/2008
Personal Lines Account Manager
Responsibilities:
VIPs and 1/3 of Regular account Alpha Split
New business, renewals, telephone calls, walks in clients.
Remarketing, prepared Insurance summaries.
New and Renewal proposals for Producers/Brokers to take to their
Commercial/VIP clients.
Cal Fed Insurance services, Burbank, CA
10/2000 to 10/2004
Insurance Specialist
Responsibilities:
Selling various personal lines insurance products, speaking to
inbound callers form all over the country and educating clients
on insurance policies.
Selling home and auto insurance in a call center environment

The Liberty Company, Insurance Services

06/1998 to 10/2000
Sales Associate CSR
Responsibilities:
New business sales, both walk in clients and incoming telephone calls.
Handled of the alphabet split in the day to day service of the accounts.
Took claim reports and forwarded to companies, followed up with both companies
and clients.
Ordered and processed reports required to underwrite the accounts.
Maintained both electronic and paper files on the accounts.
MH Roos Insurance Agency, North Hills, CA
09/1997 to 05/1998
Customer Service Representative
Responsibilities:
 Handled of the alphabet split in the day to day service of the accounts.
Uploaded and downloaded new business, renewals cancellations, reinstatements, e
ndorsements.
State Farm Insurance Agency, Canyon Country, CA
03/1996 to 04/1997
Sales Associate CSR
Responsibilities:
New business sales, both walk in clients and incoming telephone calls.
Handled 1/3 of the alphabet split in the day to day service of the accounts.
Took claim reports and forwarded to companies, followed up with both company an
d clients.

RHH/AON/Albert G. Ruben
07/1986 to 3/1996
Training supervisor/Sr. P/L/ Underwriter
Responsibilities:
Training new employees in department procedures, computer programs,
(Delphi, OIS Rating, Data Quick., and ordering MVR reports
Handled Brokerage desk (we had TIG entertainment exclusive)
Maintained both electronic and paper files on the accounts.

Education
Belmont Adult High school
06/1974
Educacion Y Patria (Mexico)
Stenographer
06/1973

References are available upon request.